Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
111302 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Gig Goer
223891 Views
144 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
581153 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
478435 Views
577 replies
40 likes
So here's the deal: Yesterday Spotify on my PC kept giving me issues, saying it was offline when I had a strong WiFi connection. I uninstalled and reinstalled Spotify several times to figure out that mess. I finally got things back to normal when Spo...
So here's the deal: Yesterday Spotify on my PC kept giving me issues, saying it was offline when I had a strong WiFi connection. I uninstalled and reinstalled Spotify several times t...
433 Views
0 replies
1 likes
There is a serious issue with the Android app. You may have noticed that there are 10,000+ views on this post: http://community.spotify.com/t5/Mobile-Android/No-internet-connection-available/m-p/144344/highlight/true#M8556 There hasn't been a signifi...
There is a serious issue with the Android app. You may have noticed that there are 10,000+ views on this post: http://community.spotify.com/t5/Mobile-Android/No-internet-connection-availab...
Newbie
538 Views
1 replies
1 likes
Hello, I'm now canceling my service until this stupid bug is fixed. I recieve this message just about every day and once I get it, it's all over. I've tried updating to the latest version on the market, I've tried uninstalling/reinstalling Spotify (w...
Hello, I'm now canceling my service until this stupid bug is fixed. I recieve this message just about every day and once I get it, it's all over. I've tried updating to the latest version ...
547 Views
0 replies
0 likes
I have my playlists organised into folders. One of the folders is called Subscribed Playlists, which contains all the playlists I have subscribed to. For some reason, the new Android app shows the Subscribed Playlists folder twice, once containing al...
I have my playlists organised into folders. One of the folders is called Subscribed Playlists, which contains all the playlists I have subscribed to. For some reason, the new Android app s...
Newbie
1388 Views
1 replies
1 likes
I updated my phone to Jelly Bean, Android 4.1.1 to find out that Spotify suddenly isn't compatible with the remote control on the headphones which basically ruins the experince of having music on your phone if you need to take the darn thing out ever...
I updated my phone to Jelly Bean, Android 4.1.1 to find out that Spotify suddenly isn't compatible with the remote control on the headphones which basically ruins the experince of having music on you...
Casual Listener
1584 Views
2 replies
0 likes
What's supposed to happen when I press 'download playlist' on my android phone?
What's supposed to happen when I press 'download playlist' on my android phone?
Casual Listener
851 Views
4 replies
0 likes
I have a playlist that shows up on mobile apps (both Android and iPhone), but it isn't there in the desktop version of Spotify. There isn't anything in it, and I would like it to be removed.
I have a playlist that shows up on mobile apps (both Android and iPhone), but it isn't there in the desktop version of Spotify. There isn't anything in it, and I would like it to be removed.
Regular
560 Views
1 replies
0 likes
The error is "The disk is almost full. You can't offline sync any more playlists. Please unselect some plalist and try again." Problem is, neither of the "disk" on my phone are even close to full, so what's the deal?
The error is "The disk is almost full. You can't offline sync any more playlists. Please unselect some plalist and try again." Problem is, neither of the "disk" on my phone are even...
Community Legend
6437 Views
12 replies
1 likes
My Mobile spotify was working fine a few days ago, when i finally decided to upgrade to Premium. Now there is no sound, even tho the program ''looks to be playing'' and I've tried everything I can think of. Reinstalled the app, Plugged headphones, ch...
My Mobile spotify was working fine a few days ago, when i finally decided to upgrade to Premium. Now there is no sound, even tho the program ''looks to be playing'' and I've tried everything I can ...
Casual Listener
1624 Views
3 replies
0 likes
I have had problems with listening to music since I got Premium a few months ago. Offline content turns green (ok to listen to) or gray (can't listen to) even though I have redowloaded several times. And, the few songs I have been able to save to off...
I have had problems with listening to music since I got Premium a few months ago. Offline content turns green (ok to listen to) or gray (can't listen to) even though I have redowloaded several times....
497 Views
0 replies
2 likes
Updating an app with nonsense stuff like EULA updates and completely ignoring bugs and missing features that are reported FOR MONTHS from HUNDREDS of PAYING customers.Congratulations Spotify, you do an amazing job in showing us customers the finger.T...
Updating an app with nonsense stuff like EULA updates and completely ignoring bugs and missing features that are reported FOR MONTHS from HUNDREDS of PAYING customers. Congratulations Spotify, you...
345 Views
0 replies
0 likes
Hi there, i've got the same problem that's already reported here by some people. I'm trying to get my playlist offline, it works well until last reinstallation of my galaxy s3. Since then, i put sync on my playslist, let the playlist download and it ...
Hi there, i've got the same problem that's already reported here by some people. I'm trying to get my playlist offline, it works well until last reinstallation of my galaxy s3. Since t...
Casual Listener
613 Views
2 replies
1 likes
What are the features for the mobile USA free Spotify?
What are the features for the mobile USA free Spotify?
Community Legend
864 Views
1 replies
0 likes
I have spotify premium and recently set "downloaded/set offline" two new albums and for some reason they won't stay downloaded. I download the album, but then they become steamable again. Sometimes I have to connect to 4G or wifi before they become a...
I have spotify premium and recently set "downloaded/set offline" two new albums and for some reason they won't stay downloaded. I download the album, but then they become steamable again. Sometimes I...
Spotify Legend
70441 Views
169 replies
16 likes
Can anyone help, I went to play my playlists and everything works except there is no volume. I am a premium user with a Samsung Galaxy S2. The volume works on all other apps and it doesnt appear to be a streaming problem, Ive cleared the data, logged...
Can anyone help, I went to play my playlists and everything works except there is no volume. I am a premium user with a Samsung Galaxy S2. The volume works on all other apps and it ...
Not applicable
2228 Views
5 replies
0 likes
I have selected a few playlists to download so i can listen to them offline. When i am offline they are not showing as available. So when i was back online i click on download to make available offline. The playlist is still not showing up as availab...
I have selected a few playlists to download so i can listen to them offline. When i am offline they are not showing as available. So when i was back online i click on download to mak...
Newbie
732 Views
2 replies
1 likes
For a while now all my tracks have been unavailable on my Android. I have had Premium for a while too so I really don't understand why I can't listen to the songs on my mobile! I am paying for this every month, and I demand for this to work.Do I need...
For a while now all my tracks have been unavailable on my Android. I have had Premium for a while too so I really don't understand why I can't listen to the songs on my mobile! I am paying for this e...
Casual Listener
844 Views
2 replies
0 likes
I turned my parents on to Spotify and they love it. They are using an old laptop to listen at home. They need a new device to check email, surf the web, listen to Spotify, etc. I believe a tablet would be their best bet, however if I buy them an Andr...
I turned my parents on to Spotify and they love it. They are using an old laptop to listen at home. They need a new device to check email, surf the web, listen to Spotify, etc. I believe a tablet wou...
Community Legend
3733 Views
1 replies
0 likes
Spotify (or your music source) vibrates to the bass of the songs... after the update, there was no way to turn of the auto haptic feature.. you must download AUTO HAPTIC WIDGET from the google play store. Once you download it, add it to the homescree...
Spotify (or your music source) vibrates to the bass of the songs... after the update, there was no way to turn of the auto haptic feature.. you must download AUTO HAPTIC WIDGET from the google play s...
734 Views
0 replies
0 likes
Since few days I can't sync my playlists (local files) on my galaxy nexus. My phone don't appear even if I am in the same wifi than my laptop. But I can see all my playlists in the mobile app. When I want to sync in my phone they say taht I need to b...
Since few days I can't sync my playlists (local files) on my galaxy nexus. My phone don't appear even if I am in the same wifi than my laptop. But I can see all my playlists in the mobile app. ...
393 Views
0 replies
0 likes
