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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5490 Views

0 replies

7 likes

  • 5490 Views
  • 0 replies
  • 7 likes

Spotify Apps Hype and We are hunted on Android Mobile?

Where can I find the Spotify Apps "Hype" and "We are hunted" in my Spotify App on the Android Mobile?

Casual Listener

Where can I find the Spotify Apps "Hype" and "We are hunted" in my Spotify App on the Android Mobile? 

David

Spotify Legend

456 Views

1 replies

0 likes

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  • 1 replies
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Cannot remove radio station

This has been posted in the Mac and Windows forums, just thought I'd add it here as well. It wouldn't be so bad if there was magically a Maroon 5 radio station waiting for me when I first launched Spotify Radio. This is not a feature request, this is...

Casual Listener

This has been posted in the Mac and Windows forums, just thought I'd add it here as well. It wouldn't be so bad if there was magically a Maroon 5 radio station waiting for me when I first launched Sp...

Clemferguson

Newbie

801 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Updated now it says I don't have premium

After I updated spotify today, I can't play music on my phone, it keeps saying I don't have premium and I need to get it, when I press get it comes to my profile that says I have, what's going on?

Newbie

After I updated spotify today, I can't play music on my phone, it keeps saying I don't have premium and I need to get it, when I press get it comes to my profile that says I have, what's going on?

Sam

Spotify

437 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

APP

My Spotify hav worked for a long time, but now when I try to start the app, I only get a grey screen! Nothing happens, more than the phone shuts down after a while. What to do?

Casual Listener

My Spotify hav worked for a long time, but now when I try to start the app, I only get a grey screen! Nothing happens, more than the phone shuts down after a while. What to do?  

1999

Casual Listener

433 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! Using another facebook account in android

Hello. I have 2 facebook account, the "A" account and the "B" account. The "A" account is the account synchronized with my android mobile phone and the "B" account is my premium spotify account. The problem is that when I use spotify in my mobile pho...

Casual Listener

Hello.   I have 2 facebook account, the "A" account and the "B" account. The "A" account is the account synchronized with my android mobile phone and the "B" account is my premium spotify ac...

Teo123

Casual Listener

10155 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Upgraded but my iPhone doesn't Seem 2 Know It!

I upgraded to Premium earlier today received my receipt via email, logged out and logged back in (nothing still telling me to upgrade), uninstalled and reinstalled app (still nothing), sent an email to support center (no response yet) why am I paying...

Newbie

I upgraded to Premium earlier today received my receipt via email, logged out and logged back in (nothing still telling me to upgrade), uninstalled and reinstalled app (still nothing), sent an email ...

327 Views

0 replies

0 likes

  • 327 Views
  • 0 replies
  • 0 likes

Cannot play playlist on Android after upgrading to premium

I upgraded to a premium account roughly an hour ago. Every time I choose a song to play, it says "Sorry, can't play this track. Only Premium users can stream on demand on mobile".

Newbie

I upgraded to a premium account roughly an hour ago. Every time I choose a song to play, it says "Sorry, can't play this track. Only Premium users can stream on demand on mobile". 

sharron

Regular

597 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Upgraded to Premium, still says Free user - Help!

I've paid for a month of Premium membership, uninstalled & reinstalled the app, and phone says I still need to upgrade. On the computer under Account > Subscription, it says I am a Premium user, but my phone doesn't know this. Moderator, please help!

Newbie

I've paid for a month of Premium membership, uninstalled & reinstalled the app, and phone says I still need to upgrade.   On the computer under Account > Subscription, it says I am a ...

Joe

Community Legend

670 Views

4 replies

2 likes

  • 670 Views
  • 4 replies
  • 2 likes

Solved!! Cant hear music!

Hi, I have a premium account and I can't listen to streamed music! It stopped working some time ago. My local files play just fine. I have a Galaxy Note. All I see is the play slider going foward. My volume is on max. I have tried to reinstall spotif...

Casual Listener

Hi,   I have a premium account and I can't listen to streamed music! It stopped working some time ago. My local files play just fine. I have a Galaxy Note. All I see is the play slid...

MiniTurtle

Casual Listener

4101 Views

3 replies

0 likes

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Xperia Acro S LT26w Doesn't save offline playlist in SD Card

Hi everyone! I just bought a new LT26w and it goes perfect. When I isntall Spotify I configure my offline playlists (which are 20 Gb offline playlist), and it just get to download 11 Gb, which is the maximum storage capacity for the internal phone me...

Casual Listener

Hi everyone!   I just bought a new LT26w and it goes perfect. When I isntall Spotify I configure my offline playlists (which are 20 Gb offline playlist), and it just get to download 11 Gb, w...

olithicklegs

Casual Listener

781 Views

2 replies

0 likes

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  • 2 replies
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trouble with remote skipping in playlist.

Hello. When I choose a track further down than where it ended before when I try to skip a song with my samsung galaxy s3. I am effectively not able to create a point in my playlist that i can listen too.

Music Fan

Hello. When I choose a track further down than where it ended before when I try to skip a song with my samsung galaxy s3. I am effectively not able to create a point in my playlist that i can lis...

Leow

Music Fan

320 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

With latest radio version, frequently, sound volume goes to zero!

[I posted this on the Spotify Community Wish List Thread, but maybe it's better here.] Ever since I added the latest version, frequently, Spotify cuts the audio volume to zero. The track is shown as playing, but no sound! I've tested it all sorts of ...

Visitor

[I posted this on the Spotify Community Wish List Thread, but maybe it's better here.]   Ever since I added the latest version, frequently, Spotify cuts the audio volume to zero. The tr...

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
  • 0 likes

Offline playlists downloaded, but soon not downloaded...

Yeah. I download a playlist on my android app (and premium account ofc) and it should then be on my phone to listen to at all times. However... if I either restart the phone or it's just idle for a longer period of time, it appears as not downloaded....

Casual Listener

Yeah. I download a playlist on my android app (and premium account ofc) and it should then be on my phone to listen to at all times. However... if I either restart the phone or it's just idle for a l...

RealMusicLover

Casual Listener

668 Views

2 replies

0 likes

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  • 2 replies
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HTC Desire - Spotify doesn't synchronize all my playlists!

I organized several albums (no local files) in Spotify in folders and playlists. Then I started synchronizing the music to my HTC Desire with both applications running. At first synchronizing worked fine. Now part of my playlists have been synchroniz...

Newbie

I organized several albums (no local files) in Spotify in folders and playlists. Then I started synchronizing the music to my HTC Desire with both applications running.   At first synchroniz...

313 Views

0 replies

0 likes

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Different database for Android ????

Facts:- 1) I'm old and not too bright and have terrrible taste in music 2) Have Spotify Premium on Desktop and OK with that 3) Now loaded Android onto my Nexus 7 - I agree that it is fairly basic and the "no local files" is a pain BUT Is there a diff...

Casual Listener

Facts:-   1) I'm old and not too bright and have terrrible taste in music   2) Have Spotify Premium on Desktop and OK with that   3) Now loaded Android onto my Nexus 7 - I ...

MikeHadley

Casual Listener

505 Views

5 replies

0 likes

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  • 5 replies
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this should be free

idc what you do to this post, just this should be free on mobile, screw paying for a premium account, you guys dont make the music

Regular

idc what you do to this post, just this should be free on mobile, screw paying for a premium account, you guys dont make the music

licenced

Community Legend

1275 Views

10 replies

0 likes

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  • 10 replies
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Solved!! Won't play on mobile, but only on desktop

Username– fi*********@gmail.comOr 1216415695I tried about everything I could between uninstalling and re installing the app. Updating payment options.. Etc. It says I have a premium subscription, but yet won't play any mobile songs. Very frustrated h...

Newbie

Username– fi*********@gmail.com Or 1216415695 I tried about everything I could between uninstalling and re installing the app. Updating payment options.. Etc. It says I have a premium subscriptio...

user-removed

Not applicable

24105 Views

12 replies

1 likes

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  • 12 replies
  • 1 likes

Solved!! Premium not working

Upgraded to premium, have the receipt. Does not seem to be working, still have ads and still says to upgrade. I tried clicking upgrade again and it showed I was already premium, I've tried everything I've found so far on this site and no dice. I've s...

Casual Listener

Upgraded to premium, have the receipt. Does not seem to be working, still have ads and still says to upgrade. I tried clicking upgrade again and it showed I was already premium, I've tried every...

Joe

Community Legend

35948 Views

133 replies

3 likes

  • 35948 Views
  • 133 replies
  • 3 likes

Stuttering, skipping & widget bugs

When I use spotify on my HTC One X, which is one of the fastest phones on the market right now, it is stuttering after a while, when I use the app for like 30 minutes my music begins stuttering and skipping...Also the widget is showing the wrong albu...

Music Fan

When I use spotify on my HTC One X, which is one of the fastest phones on the market right now, it is stuttering after a while, when I use the app for like 30 minutes my music begins stuttering and s...

johnnyangel

Regular

1158 Views

4 replies

2 likes

  • 1158 Views
  • 4 replies
  • 2 likes

HTC One X stuttering and bug

Hi all,I have some issues while using Spotify on my HTC One X. It seems to have hard times when I am using it. When I watch a CPU Spy, it tells me that once Spotify is activated, it is using 1000-1500 MHz, which is very much for one app.. The result ...

Music Fan

Hi all, I have some issues while using Spotify on my HTC One X. It seems to have hard times when I am using it. When I watch a CPU Spy, it tells me that once Spotify is activated, it is using 1000...

ogarza

Music Fan

2891 Views

11 replies

1 likes

  • 2891 Views
  • 11 replies
  • 1 likes