Help Wizard

Step 1


(Problem)(Library) Spotify doesn't load my albums

(Problem)(Library) Spotify doesn't load my albums



Family Premium




Samsung Sm-g610m

Operating System

Android Oreo


My Question or Issue

 Hi! A couple of weeks ago, I started with this bug: when trying to access my album's list, the loading circle never finishes and my list doesn't load (as im noticed to have a lot of albums, I leaved there for more than an hour, expecting to be normal due the amount of information, but after all it stayed the same loading screen).


So, when I want to look for my downloaded albums, Im forced to go to my artist's list, and then yes, in each artist I can find the songs previously downloaded... but it's very unpleasent!!


I already tried twice reinstalling the app, and nothing happens... here are some pictures! Hope u can give me a hand, thanx a lot!!

1 Reply

Hey @Congliman.


Thanks for getting in touch!


We are aware of an issue with the app and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. We'll get this sorted as soon as possible.


Sorry for the inconvenience. Let us know if you have further questions.


Have a nice day!

Suggested posts