Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854303 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854303 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20382 Views
  • 3 replies
  • 0 likes
  • 20382 Views
  • 3 replies
  • 0 likes

Solved!! How can I tggle shuffle reproduction?

PlanFreeCountryItaly Device:Samsung Galaxy S6 Operating System(Android) My Question or IssueHow can I turn off the shuffle play of my Spotify playlists on my smartphone since while reproducing my playlists on Spotify do not appear the crossed arrows?...

  • Roadie
  • Plan Free Country Italy   Device: Samsung Galaxy S6     Operating System (Android)   My Question or Issue How can I turn off the shuffle play of my Spotify playlists ...
  • Loxer
  • Spotify Star
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Spotify says it's offline when it's playing music that I don't have downloaded.

PlanPremiumCountry USADeviceGoogle pixel 2 plusOperating SystemAndroid version 9 My Question or Issue Spotify won't allow me to use the search function, browse, or radio, claiming that I'm "offline" even when it's streaming music that I don't have do...

  • Newbie
  •   Plan Premium Country  USA Device Google pixel 2 plus Operating System Android version 9   My Question or Issue  Spotify won't allow me to use the search function, bro...
  • Nico
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Solved!! Behind the Lyrics not showing after update

PlanPremiumCountry DeviceSamsung Galaxy S6 edgeOperating SystemAndroid Nougat My Question or IssueAfter update, UI of Now Playing has been changed. Since then, 'Behind the Lyrics' do not appear. How can I bring it back?

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy S6 edge Operating System Android Nougat   My Question or Issue After update, UI of Now Playing has been changed. Since then, 'Behind t...
  • Loxer
  • Spotify Star
  • 605 Views
  • 1 replies
  • 0 likes
  • 605 Views
  • 1 replies
  • 0 likes

Shuffle doesn't work

Hi. On Android (one plus one 6) swiping to other song in shuffle, makes only few skips and then stop. Swiping doesn't work further . Why?

  • Newbie
  • Hi. On Android (one plus one 6) swiping to other song in shuffle, makes only few skips and then stop. Swiping doesn't work further . Why? 
  • Nico
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify starts playing on its own (latest version - Aug 2018)

PlanFree/PremiumCountry IsraelDeviceGalaxy S9 Plus My Question or Issue I have been using the latest Spotify version on my Android device (Galaxy S9 Plus).For some reason, it starts playing on its own randomly, and it happened a few times in board me...

  • Casual Listener
  • Plan Free/Premium Country  Israel Device Galaxy S9 Plus   My Question or Issue  I have been using the latest Spotify version on my Android device (Galaxy S9 Plus). For some re...
  • Peter
  • Spotify Legend
  • 10542 Views
  • 3 replies
  • 5 likes
  • 10542 Views
  • 3 replies
  • 5 likes

SD download lost after reboot (problem since 2016)

First of all, shaaaaaaame. This problem has persisted since 2016, solutions have been offered. Step 1. Set storage to SDStep 2. Download a playlistStep 3. Reboot deviceStep 4. Presto chango. Your playlist has vanished in thin air and your storage loc...

  • Newbie
  • First of all, shaaaaaaame. This problem has persisted since 2016, solutions have been offered.   Step 1. Set storage to SD Step 2. Download a playlist Step 3. Reboot device Step 4. Presto c...
  • 244 Views
  • 0 replies
  • 1 likes
  • 244 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify just finished downloading HUNDREDS of songs I didn't ask it to.

PlanFree/PremiumCountry Device Samsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue Spotify has just finished downloading HUNDREDS of songs I didn't ask it to. Over 300. I restarted the phone in a panic trying to stop it but when I reboo...

  • Regular
  • Plan Free/Premium Country   Device  Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  Spotify has just finished downloading HUNDREDS of songs...
  • AeroZ
  • Composer
  • 1013 Views
  • 3 replies
  • 0 likes
  • downloads
  • 1013 Views
  • 3 replies
  • 0 likes

Solved!! How do I save a song to a playlist

Plan PremiumCountry USA Operating System Android Oreo,My Question or Issue When listening to a Spotify Radio Station, I can not see how to save individual songs to one of my playlists. I see how to just "Save" it to my music but I usually do not just...

  • Songwriter
  • Plan Premium Country USA     Operating System  Android Oreo, My Question or Issue  When listening to a Spotify Radio Station, I can not see how to save individual...
  • Will_T
  • Songwriter
  • 2490 Views
  • 8 replies
  • 0 likes
  • 2490 Views
  • 8 replies
  • 0 likes

Solved!! Can't deactivate spotify premium

PlanPremiumCountryChile DeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue I can't deactivate spotify radio, I just want to hear an entire list in order. It's annoying that when I want to listen to one artist I have to select ev...

  • Casual Listener
  • Plan Premium Country Chile  Device Samsung Galaxy S8 Operating System Android Oreo  My Question or Issue  I can't deactivate spotify radio, I just want to hear an entire ...
  • olopis
  • Regular
  • 865 Views
  • 3 replies
  • 0 likes
  • 865 Views
  • 3 replies
  • 0 likes

Superuser Contribution Chromecast Streaming Issue (Android and Chromecast)

PlanPremiumCountry CanadaDeviceLG G5 / Chromecast AudioOperating SystemAndroid 7.0 My Question or Issue I've noticed that Spotify doesn't shuffle very well whenever I'm casting. 300+ songs and it won't shuffle all of them, and I find it does the clos...

  • Casual Listener
  •   Plan Premium Country  Canada Device LG G5 / Chromecast Audio Operating System Android 7.0   My Question or Issue  I've noticed that Spotify doesn't shuffle very well ...
  • Jemi
  • Spotify Legend
  • 1138 Views
  • 3 replies
  • 2 likes
  • Android
    android bug
    bug
    chromecast
    chromecast audio
    chromecast streaming
    lg g5
  • 1138 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Request login again

PlanPremiumCountryMéxicoDeviceSamsung Galaxy 8Operating SystemAndroid Oreo 7 My Question or Issue I recently buy a SD card and is now in my phone. I change the location of the data in the settings of Spotify. I set that all my music will save in the ...

  • Regular
  • Plan Premium Country México Device Samsung Galaxy 8 Operating System Android Oreo 7   My Question or Issue  I recently buy a SD card and is now in my phone. I change the loca...
  • Jemi
  • Spotify Legend
  • 658 Views
  • 3 replies
  • 0 likes
  • card
    Login
    offline
    Sd
  • 658 Views
  • 3 replies
  • 0 likes

Superuser Contribution Click every second on the Android app

Every second there's a click in the audio. This has only started happening recently - sounds like a scratched L.P. record.The issue does not exist listening on an iPad using the iOS app. PlanPremiumCountry CanadaDeviceSamsung Galaxy Note 5Operating S...

  • Casual Listener
  •   Every second there's a click in the audio.  This has only started happening recently - sounds like a scratched L.P. record. The issue does not exist listening on an iPad using the iOS a...
  • Jemi
  • Spotify Legend
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

storage problem

Need to move my playlists to my SD card, but in the storage option, there is only the option to clean the cache.PlanPremiumCountry BrazilDeviceMoto G(4)Operating SystemAndroid 7.0

  • Newbie
  • Need to move my playlists to my SD card, but in the storage option, there is only the option to clean the cache. Plan Premium Country  Brazil Device Moto G(4) Operating System Android ...
  • Billy-J
  • Spotify Star
  • 253 Views
  • 1 replies
  • 2 likes
  • 253 Views
  • 1 replies
  • 2 likes

Music pausing randomly

The spotify on my phone (Huawei P10) keeps pausing the music randomly at different times.I've been having this problem for a long time and I've tried everything (restarting my device, reinstalling Spotify etc.) but nothing seems to work.

  • Newbie
  • The spotify on my phone (Huawei P10) keeps pausing the music randomly at different times. I've been having this problem for a long time and I've tried everything (restarting my device, reinstalling ...
  • Nico
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

I can't listen music from Local Files in my phone

PlanPremiumCountry BrazilDeviceZenfone 2Operating SystemAndroid My Question or IssueHello, everyone!I'd like to know if it's still possible to listen to the musics I downloaded in my computer and past in Local Files on Spotify. I can listen in my com...

  • Casual Listener
  • Plan Premium Country  Brazil Device Zenfone 2 Operating System Android   My Question or Issue Hello, everyone! I'd like to know if it's still possible to listen to the musics I d...
  • joaovpassos
  • Casual Listener
  • 338 Views
  • 4 replies
  • 0 likes
  • 338 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify local file track from PC shows as unavailable, but can be played normally.

Don't know how to better describe it. I can tap on it and it plays like any other track, but I can't add it to any playlists or to the queue, the only option that shows up is 'Remove'.I tried clearing the cache for the app both from Spotify and from ...

  • Regular
  • Don't know how to better describe it. I can tap on it and it plays like any other track, but I can't add it to any playlists or to the queue, the only option that shows up is 'Remove'. I tried clear...
  • TomLegend
  • Spotify Legend
  • 1076 Views
  • 13 replies
  • 0 likes
  • 1076 Views
  • 13 replies
  • 0 likes

Superuser Contribution Spotify app randomly stops

PlanPremiumDeviceRedMiOperating SystemAndroid My Question or Issue I play music from my downloaded library and, randomly, the music just stops, sometimes mid song. I have tried uninstalling and reinstalling the app but I still have the problem

  • Newbie
  • Plan Premium Device RedMi Operating System Android    My Question or Issue  I play music from my downloaded library and, randomly, the music just stops, sometimes mid song. I h...
  • TomLegend
  • Spotify Legend
  • 711 Views
  • 1 replies
  • 1 likes
  • Music
  • 711 Views
  • 1 replies
  • 1 likes

Superuser Contribution Not really downloaded

PlanPremiumCountryThe NetherlandsDeviceMoto G5Operatingting SystemAndroid My Question or Issue I have downloaded my music on a Sd card. But without wifi, it doesn't work. The songs have a green arrow and everything, but it just doesn't work without w...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Moto G5 Operatingting System Android   My Question or Issue  I have downloaded my music on a Sd card. But without wifi, it doesn't work...
  • Tiesvanschaik
  • Casual Listener
  • 640 Views
  • 4 replies
  • 0 likes
  • downloaded
    not downloaded
    sd card
  • 640 Views
  • 4 replies
  • 0 likes

Autoplay working when not enabled.

Whenever I finish a playlist on the Android mobile app, it will play suggested songs. When I go into my settings, the autoplay option is disabled, the slider is gray. But the playlist still autoplays. On the desktop app, it does not do that, only on ...

  • Casual Listener
  • Whenever I finish a playlist on the Android mobile app, it will play suggested songs. When I go into my settings, the autoplay option is disabled, the slider is gray. But the playlist still autoplays...
  • rachelmontrose
  • Casual Listener
  • 337 Views
  • 2 replies
  • 0 likes
  • 337 Views
  • 2 replies
  • 0 likes

Superuser Contribution Inconsistent "Favorite Songs" playlist

PlanFreeCountryBrazilDeviceMoto G5SOperating SystemAndroid 7.0 Hi, I'm having trouble understanding how this new "Favorite Songs" playlist works. On my computer it shows all the saved songs of my library, in my phone it shows only a few songs and som...

  • Casual Listener
  • Plan Free Country Brazil Device Moto G5S Operating System Android 7.0   Hi, I'm having trouble understanding how this new "Favorite Songs" playlist works. On my computer it shows all th...
  • TomLegend
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes