Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4830 Views

0 replies

6 likes

  • 4830 Views
  • 0 replies
  • 6 likes

Solved!! Spotify crashed when i try to press song options (3 dots or long press on song)

PlanPremiumCountry PolandDeviceXiaomi Redmi Note 5 Pro (whyred)Operating SystemAndroid 9.0 P My Question or Issue Spotify crashed when i try to press song options (3 dots or long press on song) for example i can't use song radio or add to playlist so...

Regular

Plan Premium Country  Poland Device Xiaomi Redmi Note 5 Pro (whyred) Operating System Android 9.0 P   My Question or Issue  Spotify crashed when i try to press song options (...

WASP-21b

Regular

2207 Views

3 replies

0 likes

  • 2207 Views
  • 3 replies
  • 0 likes

What about new design for not new users?

PlanPremiumCountry GBDeviceGoogle PixelOperating SystemAndroid Pie My Question or Issue When I registered a new account design changed to a brand new beautiful view, but when I changed to my old Premium account it disappear

Newbie

Plan Premium Country  GB Device Google Pixel Operating System Android Pie   My Question or Issue  When I registered a new account design changed to a brand new beautiful view...

341 Views

0 replies

0 likes

  • 341 Views
  • 0 replies
  • 0 likes

Low Quality Artist Images/Album Artwork

PlanPremiumCountry PhilippinesDeviceXiaomi Redmi Note 5Operating SystemAndroid Pie My Question or IssueSee screenshots. The issue persists on the stable, beta, and alpha versions.

Regular

Plan Premium Country  Philippines Device Xiaomi Redmi Note 5 Operating System Android Pie   My Question or Issue See screenshots. The issue persists on the stable, beta, and alpha...

775 Views

0 replies

2 likes

  • 775 Views
  • 0 replies
  • 2 likes

Album won't load

PlanPremiumCountryUK DeviceSony Z5PremiumOperating SystemAndroid My Question or Issue Hi everyone, The spotify app doesn't seem to want to load Albums. It's just and endless loop of the loading wheel. I've tried deleting cache/clean install etc.

Casual Listener

    Plan Premium Country UK  Device Sony Z5Premium Operating System Android   My Question or Issue   Hi everyone,   The spotify app doesn't seem to want t...

Lukasing

Casual Listener

850 Views

5 replies

1 likes

  • 850 Views
  • 5 replies
  • 1 likes

One Artist Page Won't Load

Hello Spotify Community, I've recently had an issue loading my Green Day artist page (under downloaded artists.) I haven't had this problem with any other artist. I have 237 songs downloaded from Green Day (I like them a lot). Attached is what I see ...

Casual Listener

Hello Spotify Community,   I've recently had an issue loading my Green Day artist page (under downloaded artists.)   I haven't had this problem with any other artist. I have 237 songs d...

266 Views

0 replies

1 likes

  • 266 Views
  • 0 replies
  • 1 likes

Songs in playlist NOT playing.

PlanFreeCountry ArgentinaDeviceSamsung Galaxy J7 2016Operating SystemAndroidMy Question or Issue Title, I added two new songs on my playlist and it seems like Spotify doesn't want me to listen to them, I can clearly see them in the playlist but they ...

Newbie

Plan Free Country  Argentina Device Samsung Galaxy J7 2016 Operating System Android My Question or Issue  Title, I added two new songs on my playlist and it seems like Spotify does...

Loxer

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Micro SD encriptada

PlanPremiumCountryMexico DeviceS9Operating SystemAndroid 8.0.0 Tengo una MicroSD , y esta encriptada. en Spotify tengo musica descargada en la SD. pero siempre que tengo que reiniciar, la ubicacion de almaceamiento me la cambia al INTERNO, y vuelve a...

Casual Listener

Plan Premium Country Mexico  Device S9 Operating System Android 8.0.0   Tengo una MicroSD , y esta encriptada.  en Spotify tengo musica descargada en la SD. pero siempre que t...

javiercabrera83

Casual Listener

651 Views

4 replies

0 likes

  • 651 Views
  • 4 replies
  • 0 likes

How do I turn off shuffle play on the free app?

PlanFreeCountry USA DeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or Issue How do I turn off shuffle play in the app and browser. It does not give me crossed arrows to do so. Also why can't I replay a song the I just heard anymore on...

Casual Listener

  Plan Free Country USA   Device Samsung Galaxy Note 8 Operating SystemAndroid    My Question or Issue  How do I turn off shuffle play in the app and browser. It do...

SageWolff

Casual Listener

7215 Views

2 replies

2 likes

  • 7215 Views
  • 2 replies
  • 2 likes

Tablet landscape and phone mode

PlanFreeCountryFinland DeviceHuawei mediapad T3 8" wifi/LTEOperating SystemAndroid 7.0 My Question or Issue Hey, I just bought this tablet to my car, that i can use spotify better, however.. First problem is/was that app doesn't work landscape. That ...

Newbie

Plan Free Country Finland   Device Huawei mediapad T3 8" wifi/LTE Operating System Android 7.0   My Question or Issue  Hey,   I just bought this tablet to my car, tha...

473 Views

0 replies

3 likes

  • 473 Views
  • 0 replies
  • 3 likes

Autoplay not working

PlanFree/PremiumCountry USA DevicePixel 2Operating SystemAndroid pie My Question or Issue When is autoplay suppose to kick in? I have it enabled it settings but it never seems to work.

Casual Listener

Plan Free/Premium Country  USA   Device Pixel 2 Operating System Android pie   My Question or Issue  When is autoplay suppose to kick in?  I have it enabled it set...

Kreichle

Casual Listener

427 Views

2 replies

0 likes

  • 427 Views
  • 2 replies
  • 0 likes

App closes mid song

PlanFamilyCountry UKDeviceAndroidOperating SystemAndroid 7.0 My Question or Issue Simply playing songs already downloaded and get one or so minutes into it and the app closes for no reason. No other apps active.

Newbie

Plan Family Country  UK Device Android Operating System Android 7.0   My Question or Issue  Simply playing songs already downloaded and get one or so minutes into it and the ...

294 Views

0 replies

0 likes

App Cuts out
  • 294 Views
  • 0 replies
  • 0 likes

Data saver won't turn off[android]

premium on Android 9 on the OnePlus 6 Cannot turn off the data saver and change the quality of the music

Regular

premium on Android 9 on the OnePlus 6   Cannot turn off the data saver and change the quality of the music

Zarnotox

Newbie

2057 Views

2 replies

0 likes

  • 2057 Views
  • 2 replies
  • 0 likes

(privay problem) Sharing a song now shares the context playlist

Sharing a song now shares the context playlist, no matter if the playlist is private or collaborative. This is an issue because I'm sharing private colaborative playlist with some of my contacts, and they have access to modify my playlists.

Casual Listener

Sharing a song now shares the context playlist, no matter if the playlist is private or collaborative. This is an issue because I'm sharing private colaborative playlist with some of my contacts, and...

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
  • 0 likes

Superuser Contribution Particular albums keeps being added to my Play Queue when starting new music session

PlanPremiumCountry NetherlandsDeviceNote 9, surface book 2, desktop, SonosOperating SystemAndroid Pie, Windows 10 My Question or Issue A particular album keeps being added to my 'Play Queue' it's the same album all the time and it seems to be happeni...

Regular

Plan Premium Country  Netherlands Device Note 9, surface book 2, desktop, Sonos Operating System Android Pie, Windows 10   My Question or Issue   A particular album kee...

Jemi

Spotify Legend

452 Views

3 replies

1 likes

bug
  • 452 Views
  • 3 replies
  • 1 likes

Superuser Contribution I can't share what im listening in instagram stories

PlanPremiumCountry ArgentinaDeviceXiaomi redmi note 4 Operating SystemAndroid 7 (nougat) My Question or Issue I can not share a song in the instagram stories because the option does not appear. I already tried installing and uninstalling instagram an...

Casual Listener

Plan Premium Country  Argentina Device Xiaomi redmi note 4  Operating System Android 7 (nougat)    My Question or Issue   I can not share a song in the in...

Katerina

Spotify Legend

2485 Views

3 replies

0 likes

  • 2485 Views
  • 3 replies
  • 0 likes

App autopauses whenever S9 is unlocked

I am a Premium user in the US and have been having this recurring issue with my Samsung S9 for about a month now. Every time I start my Spotify app, it'll work fine, but when I unlock my phone it automatically pauses the playback. This happens every ...

Regular

  I am a Premium user in the US and have been having this recurring issue with my Samsung S9 for about a month now. Every time I start my Spotify app, it'll work fine, but when I unlock my phon...

220 Views

0 replies

0 likes

  • 220 Views
  • 0 replies
  • 0 likes

Can't store music on SD card

PlanPremiumCountry USADeviceS9+Operating SystemAndroid Pie (issue existed before Pie update though) My Question or Issue I have a 64gb S9+. I also have a 128gb SD card installed to the device. When I used Spotify in the years past, there was an optio...

Regular

  Plan Premium Country  USA Device S9+ Operating System Android Pie (issue existed before Pie update though)   My Question or Issue   I have a 64gb S9+. I also have a ...

299 Views

0 replies

0 likes

Android
sd card
  • 299 Views
  • 0 replies
  • 0 likes

Spotify stops playing every minute in mobile network mode

PlanPremiumCountry GermanyDeviceHuawei P8 LiteOperating SystemAndroid 6.0 My Question or IssueMy Spotify App is stopping the music play constantly during mobile network mode (no problems whatsoever when I'm using wifi).It stops playing approx. once e...

Casual Listener

Plan Premium Country  Germany Device Huawei P8 Lite Operating System Android 6.0   My Question or Issue My Spotify App is stopping the music play constantly during mobile network ...

Noah

Spotify Star

1301 Views

3 replies

0 likes

mobile network
stops playing music
  • 1301 Views
  • 3 replies
  • 0 likes

SPOTIFY CONECT DOESN'T WORK !!!!!!!! On gear FIT 2 PRO

PlanPremiumCountry LATVIADeviceSamsung A6Operating SystemAndroidMy Question or Issue Hello , I have same issue with Samsung Gear fit 2 PRO , i want play music from my phone and stop or switch tracks on my fit 2 pro , this is realy bag , because spoti...

Newbie

Plan Premium Country  LATVIA Device Samsung A6 Operating System Android My Question or Issue   Hello ,    I have same issue with Samsung Gear fit 2 PRO , i want play m...

397 Views

0 replies

1 likes

Spotify Conect
  • 397 Views
  • 0 replies
  • 1 likes

All songs from Maroon5 removed from my playlist

PlanPremiumCountry CanadaDevicePixle Operating SystemAndroid My Question or IssueAll songs from Maroon5 have been removed from a single playlist. All the songs are current and have been put back on by me. Shuffle is absolutely pointless. It literally...

Newbie

Plan Premium Country  Canada Device Pixle  Operating System Android   My Question or Issue All songs from Maroon5 have been removed from a single playlist. All the songs are ...

233 Views

0 replies

0 likes

  • 233 Views
  • 0 replies
  • 0 likes