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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6393 Views

0 replies

7 likes

  • 6393 Views
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  • 7 likes

How to turn on video/animation when playing songs that are video compatible on spotify

PlanPremiumCountryMalaysiaDeviceOnePlus6T A6013Operating SystemAndroid Oreo My Question or Issue My friend using Oneplus 6 are able to view the video when playing many songs on spotify but I can't ..... any solution?

Newbie

Plan Premium Country Malaysia Device OnePlus6T A6013 Operating System Android Oreo   My Question or Issue  My friend using Oneplus 6 are able to view the video when playing many s...

3817 Views

0 replies

1 likes

Animations
  • 3817 Views
  • 0 replies
  • 1 likes

Playlist muda sozinha

Olá,Preciso de ajuda a respeito da reprodução de playlists. Diversas vezes, quando estou ouvindo qualquer playlist salva, ela muda para uma playlist que não é minha - em geral, uma playlist de músicas italianas. Isso acontece no Android. Oreo.O que p...

Newbie

Olá, Preciso de ajuda a respeito da reprodução de playlists. Diversas vezes, quando estou ouvindo qualquer playlist salva, ela muda para uma playlist que não é minha - em geral, uma playlist de músi...

KallyOliveira

Newbie

5628 Views

1 replies

19 likes

  • 5628 Views
  • 1 replies
  • 19 likes

Deletion triggers of a downloaded song

PlanPremium(Family)Country TurkeyDeviceASUS ZenFone 2Operating SystemAndroid 6.0.1My Question or Issue I have a playlist created, which I set the songs in the list to be auto-downloaded. Today I thought about removing a song from that list, but I cou...

Casual Listener

Plan Premium(Family) Country  Turkey Device ASUS ZenFone 2 Operating System Android 6.0.1 My Question or Issue  I have a playlist created, which I set the songs in the list to be a...

246 Views

0 replies

2 likes

  • 246 Views
  • 0 replies
  • 2 likes

Shuffle library only shuffles a few artists

PlanPremiumCountryNetherlands DeviceSony Xperia XZ PremiumOperating SystemAndroid Pie My Question or IssueWhen I go Library -> Tracks -> Shuffle, most of the time not all tracks are shuffled, but only those of a few artists. It works more like "Give ...

Casual Listener

Plan Premium Country Netherlands   Device Sony Xperia XZ Premium Operating System Android Pie   My Question or Issue When I go Library -> Tracks -> Shuffle, most of the tim...

steveandthesea

Casual Listener

622 Views

1 replies

3 likes

  • 622 Views
  • 1 replies
  • 3 likes

[Your Music] Increase maximum Songs allowed in Your Music

PlanPremiumCountry Philippines Devicexiaomi redmi note 5 pro Operating SystemAndroid 9 (pie) I've always added songs via the windows app by clicking the "+" button right next to the song's name. It always appears in the "songs" playlist (in the windo...

Visitor

Plan Premium Country  Philippines  Device xiaomi redmi note 5 pro  Operating System Android 9 (pie)   I've always added songs via the windows app by clicking the "+" butt...

310 Views

0 replies

0 likes

  • 310 Views
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Fixing radio

Where did the option to save radio stations go? I can only play new stations, not save or delete them to my own stations section. Help!

Newbie

Where did the option to save radio stations go? I can only play new stations, not save or delete them to my own stations section. Help! 

netomm

Newbie

838 Views

1 replies

3 likes

Android
Radio
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  • 1 replies
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Some songs in "downloaded" playlist, not downloaded anymore?

PlanPremiumCountry SwedenDeviceSamsung Galaxy 8Operating SystemAndroid 8 My Question or IssueFor some reason, suddenly some tracks are not downloaded anymore in a downloaded playlist (the gren arrow turns grey) see attached picture.Why is this happen...

Regular

Plan Premium Country  Sweden Device Samsung Galaxy 8 Operating System Android 8   My Question or Issue For some reason, suddenly some tracks are not downloaded anymore in a downlo...

183 Views

0 replies

0 likes

  • 183 Views
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  • 0 likes

Can't play a specific song that isn't greyed out

I use a Sony Xperia Z5 Compact most often with the latest update, but I've also tested this on two other devices, a Windows laptop and a MacBook Pro. If it helps any, I also have Premium. Fact is, I can't play the song See You Again by Tyler the Crea...

Visitor

I use a Sony Xperia Z5 Compact most often with the latest update, but I've also tested this on two other devices, a Windows laptop and a MacBook Pro. If it helps any, I also have Premium. Fact is, I ...

403 Views

0 replies

0 likes

  • 403 Views
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  • 0 likes

Mobile app won't stop crashing

Hi, This started about two weeks ago. Every time I open the app, it crashes within two seconds. It only plays music when I put my phone on airplane mode, then play a downloaded playlist, then quickly minimize the app, and finally taking the phone off...

Newbie

Hi,   This started about two weeks ago. Every time I open the app, it crashes within two seconds. It only plays music when I put my phone on airplane mode, then play a downloaded playlist...

user-removed

Not applicable

974 Views

2 replies

0 likes

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  • 2 replies
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Curated playlists not showing up for some genres.

PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue Whenever I browse some genres genre, for some reason, the curated playlists like RapCaviar are not showing up. I tried force stopping and clearing the c...

Regular

  Plan Premium Country  Canada Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue  Whenever I browse some genres genre, for some reason, the ...

205 Views

0 replies

0 likes

  • 205 Views
  • 0 replies
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Offline downloads to SD card

Plan: PremiumDevice: Huawei P10 Lite (android 8.0 I have a rather annoying problem with my spotify app. I have a decent collection of saved music on my device and it has been set to be saved to my SD card. Spotify however "forgets" this with each res...

Casual Listener

Plan: Premium Device: Huawei P10 Lite (android 8.0   I have a rather annoying problem with my spotify app. I have a decent collection of saved music on my device and it has been set to be sav...

Yngkush420

Music Fan

772 Views

2 replies

2 likes

sd card
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  • 2 replies
  • 2 likes

Spotify Playlist Shuffle

PlanPremiumCountry USA - TexasDeviceSamsung Galaxy S7 & PC - Windows 10 Hello, I have been having problems with the Spotify shuffle on playlists that I have created. I have several playlists with two artists, but most of their albums in the playlist....

Newbie

Plan Premium Country  USA - Texas Device Samsung Galaxy S7 & PC - Windows 10   Hello, I have been having problems with the Spotify shuffle on playlists that I have created. I hav...

223 Views

0 replies

1 likes

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What happened to the SEARCH button on STATIONS section?

It so weird that I can't search for anything in Stations section in Android.. I can only see the stations that I added weeks or months ago.. Anybody with solution?

Newbie

It so weird that I can't search for anything in Stations section in Android.. I can only see the stations that I added weeks or months ago.. Anybody with solution?

320 Views

0 replies

0 likes

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Why Spotify sucks in 2019 (on Android)

I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore my view is obviously narrow. Please let me know wh...

Music Fan

I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore...

ingomaaan

Newbie

2922 Views

2 replies

6 likes

  • 2922 Views
  • 2 replies
  • 6 likes

The 30 ad breaks no longer happen on my device.

PlanFreeCountry UsaMy phone is a galaxy j3 primeOperating SystemI think android nugat My Question or Issue For the last month or so, my phone stopped doing the 30 minute ad breaks. Instead it'll pile a good 3 5 minute ads and put me back to my jam fo...

Visitor

  Plan Free Country  Usa My phone is a galaxy j3 prime Operating System I think android nugat   My Question or Issue  For the last month or so, my phone stopped doing th...

bobincali

Casual Listener

422 Views

1 replies

2 likes

  • 422 Views
  • 1 replies
  • 2 likes

Android auto - albums refuse to load

I'm having an issue despite the latest updates where when trying to browse the 'Your Library' > 'Albums' section in my Seat Leon via android auto on my Samsung S8 plus, that it constantly and perpetually shows the loading spinning circle for albums, ...

Casual Listener

I'm having an issue despite the latest updates where when trying to browse the 'Your Library' > 'Albums' section in my Seat Leon via android auto on my Samsung S8 plus, that it constantly and perp...

stefirby

Newbie

3099 Views

9 replies

6 likes

android auto
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  • 6 likes

Daily mix and Radios

PlanPremiumCountryPhilippines DeviceXiaomi Mi A2Operating SystemAndroid My Question or IssueHello, when I'm listening to my daily mix and it reaches the end of the list, it does not keep loading songs, why is this fault?

Newbie

Plan Premium Country Philippines   Device Xiaomi Mi A2 Operating System Android   My Question or Issue Hello, when I'm listening to my daily mix and it reaches the end of the lis...

Loxer

Community Legend

260 Views

1 replies

0 likes

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  • 1 replies
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Can't get back on line

My Question or Issue Hi, My spotify is offline and I can't get back online. If I go to my settings I don't have the offline mode or equaliser options in my PLAYBACK section. I logged out and tried to log back in but it says I am offline. I did see a ...

Newbie

  My Question or Issue  Hi, My spotify is offline and I can't get back online. If I go to my settings I don't have the offline mode or equaliser options in my PLAYBACK section. I logged o...

373 Views

0 replies

1 likes

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Superuser Contribution Podcast Playback Order

PlanPremiumCountry UKDeviceHuawei P20 ProOperating SystemAndroid 9 My Question or IssueI'm trying to playback podcasts in the order they were released. I've ordered by date which has helped, but I find that it often goes back to Episode 1, which is f...

Casual Listener

  Plan Premium Country  UK Device Huawei P20 Pro Operating System Android 9   My Question or Issue I'm trying to playback podcasts in the order they were released.   ...

Beeberry3

Visitor

5479 Views

6 replies

0 likes

podcast
Podcast Episodes
Podcasts
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  • 6 replies
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The app crashes whenever i use search?

Whenever I try to search for something through the app it crashes? 

Newbie

Whenever I try to search for something through the app it crashes?  

393 Views

0 replies

0 likes

Crash Android
tablet
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