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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27618 Views
  • 59 replies
  • 23 likes
  • 27618 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870345 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870345 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24729 Views
  • 3 replies
  • 0 likes
  • 24729 Views
  • 3 replies
  • 0 likes

song automatically playing when I start the Spotify app

Hello,When I start the Spotify app on my phone the song I had playing last before closing the app is automatically playing. It is really annoying when I'm at public places and then music is starting to play out of nowhere.My Android version 7.1 Nouga...

  • Newbie
  • Hello, When I start the Spotify app on my phone the song I had playing last before closing the app is automatically playing. It is really annoying when I'm at public places and then music is s...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

Spotify notification question

PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue Hello i want to know if it's possible that the little circle with lines on it ( The little Spotify notification on the top left ) can stay in the notific...

  • Gig Goer
  • Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue   Hello i want to know if it's possible that the...
  • 376 Views
  • 0 replies
  • 0 likes
  • 376 Views
  • 0 replies
  • 0 likes

Sorting songs in playlist not possible

Plan PremiumCountry Denmark Device(Oneplus 5t)Operating System(Android) My Question or IssueAfter the lastest update fron spotify I can´t sort or filter songs in any of my playlist. I have tried to reinstall app and restart phone but makes no differe...

  • Newbie
  •   Plan Premium Country Denmark   Device (Oneplus 5t) Operating System (Android)   My Question or Issue After the lastest update fron spotify I can´t sort or filter songs in...
  • 321 Views
  • 0 replies
  • 1 likes
  • 321 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Offline playlist Samsung Gear S3

Hi, Using Samsung Gear S3. I have installed Spotify and it works well. However as far as I can tell offline playlists are not available. Without this the application is pretty useless to me. Is this on the roadmap? /M

  • Casual Listener
  • Hi,   Using Samsung Gear S3. I have installed Spotify and it works well. However as far as I can tell offline playlists are not available. Without this the application is pretty useless to me....
  • Peter
  • Spotify Legend
  • 4528 Views
  • 12 replies
  • 17 likes
  • 4528 Views
  • 12 replies
  • 17 likes

Not working: Downloading local music files from my pc to play on mobile Spotify.

PlanPremiumDevicePC and Xiaomi MiA1Operating SystemWindows 7 My Question or Issue HiI have some songs I have on my pc I want to be able to play inside the Spotify app on my mobile phone. These are songs that are not available on Spotify.I have read t...

  • Casual Listener
  • Plan Premium Device PC and Xiaomi MiA1 Operating System Windows 7   My Question or Issue  Hi I have some songs I have on my pc I want to be able to play inside the Spotify app on m...
  • ShaiEzra
  • Casual Listener
  • 691 Views
  • 3 replies
  • 0 likes
  • 691 Views
  • 3 replies
  • 0 likes

Solved!! Honor 8x

Hi, I have problems with your application in my new Honor 8x. In sametimes randomly stops and always after turning in from this top bar of Android, I need to turn application again to work, or wait some time for it to reload itself.I have tried to re...

  • Casual Listener
  • Hi,  I have problems with your application in my new Honor 8x. In sametimes randomly stops and always after turning in from this top bar of Android, I need to turn application again to work, or...
  • Shadow66
  • Casual Listener
  • 1775 Views
  • 3 replies
  • 2 likes
  • 1775 Views
  • 3 replies
  • 2 likes

Superuser Contribution Certain Song Titles In Disccover Weekly Playlist Accidentally Are In Japanese

Hi everybody, I've been a Spotify Premium listener the past 3 1/2 years & am currently utilizing Spotify on an LG X-Power Android Smartphone. The problem I'm experiencing is as of today for the second time this month, my Discover Weekly playlist has ...

  • Roadie
  • Hi everybody, I've been a Spotify Premium listener the past 3 1/2 years & am currently utilizing Spotify on an LG X-Power Android Smartphone. The problem I'm experiencing is as of today for the s...
  • Peter
  • Spotify Legend
  • 442 Views
  • 2 replies
  • 1 likes
  • 442 Views
  • 2 replies
  • 1 likes

Can’t find playlist

  My Question or Issue When I make a playlist , the next day its gone 

  • Newbie
  •     My Question or Issue  When I make a playlist , the next day its gone  
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Android to PC and PC to android.

PlanPremiumCountryBelgium DevicePC / Samsung S8Operating SystemWindows / Andriod My Question or IssueWhen I switch from my phone to a pc, it continues where I left.But when switching back from PC to phone, it starts playing where I left on my phone i...

  • Regular
  • Plan Premium Country Belgium   Device PC / Samsung S8 Operating System Windows / Andriod   My Question or Issue When I switch from my phone to a pc, it continues where I left. B...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Ads before podcasts

PlanPremiumCountry NorwayDeviceSamsung Galaxy S5 ActiveOperating SystemAndroid Lollipop My Question or Issue I get ads playing before a podcasts on mobile, but when I play the same podcasts on desktop I do not hear any ads. The ads are in norwegian b...

  • Newbie
  • Plan Premium Country  Norway Device Samsung Galaxy S5 Active Operating System Android Lollipop   My Question or Issue   I get ads playing before a podcasts on mobile, but wh...
  • 591 Views
  • 0 replies
  • 3 likes
  • Android
    android 5.0
    podcast
    Premium
  • 591 Views
  • 0 replies
  • 3 likes

Solved!! Where is the button to filter my playlist

PlanFree/PremiumCountry NetherlandsDeviceHuawei P20 ProOperating SystemEmui 8 My Question or Issue Normaly there was a filter button (arrow) to sort my playlist on name or album. But it's removed now? Why?

  • Casual Listener
  • Plan Free/Premium Country  Netherlands Device Huawei P20 Pro Operating System Emui 8   My Question or Issue  Normaly there was a filter button (arrow) to sort my playlist on...
  • fanana
  • Newbie
  • 3636 Views
  • 5 replies
  • 1 likes
  • 3636 Views
  • 5 replies
  • 1 likes

Solved!! Search function on Android

PlanPremiumCountry SwedenDeviceSamsung Galaxy 7Operating SystemAndroid 8.0.0 My Question or IssueThe function to search for songs within playlists is gone, and if you have 1999 songs in your playlist it's quite annoying. Is there anyway I can activat...

  • Casual Listener
  • Plan Premium Country  Sweden Device Samsung Galaxy 7 Operating System Android 8.0.0   My Question or Issue The function to search for songs within playlists is gone, and if y...
  • worms7
  • Newbie
  • 2463 Views
  • 6 replies
  • 0 likes
  • 2463 Views
  • 6 replies
  • 0 likes

How to prevent Spotify from automatically adding songs to my playlist

PlanFreeCountry Canada DeviceSamsung Galaxy S7 Operating SystemAndroid My Question or Issue Hi, I was trying to create a manual playlist today with a selection of Queen songs. I created a new playlist and searched for Queen, and added 1 song. Spotify...

  • Casual Listener
  • Plan Free Country  Canada   Device Samsung Galaxy S7   Operating System Android   My Question or Issue  Hi,   I was trying to create a manual playlist toda...
  • Joe
  • Community Legend
  • 1304 Views
  • 1 replies
  • 1 likes
  • 1304 Views
  • 1 replies
  • 1 likes

Playlist filter and sort

DeviceP10 plus Operating SystemAndroid 8.0 My Question or IssueWith a recent update to the app, the filter and sort feature is now hidden behind two menus and is listed further down the list. Earlier versions gave you the feature as soon as you scrol...

  • Music Fan
  • Device P10 plus    Operating System Android 8.0    My Question or Issue With a recent update to the app, the filter and sort feature is now hidden behind two menus and is l...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Galaxy S9: Download Progress missing

I have a brand new Galaxy S9. I have re-installed the Spotify App and downloaded offline playlists, however, the progress bar for the downloads is completely missing. When I open up the app, I have no idea if its downloading or not. The only way to c...

  • Visitor
  • I have a brand new Galaxy S9. I have re-installed the Spotify App and downloaded offline playlists, however, the progress bar for the downloads is completely missing. When I open up the app, I have n...
  • 574 Views
  • 0 replies
  • 1 likes
  • 574 Views
  • 0 replies
  • 1 likes

Spotify notification question

PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue Hello i want to know if it's possible that the little circle with lines on it ( The little Spotify notification on the top left ) can stay in the notific...

  • Gig Goer
  • Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue   Hello i want to know if it's possible that the litt...
  • 402 Views
  • 0 replies
  • 0 likes
  • 402 Views
  • 0 replies
  • 0 likes

whenever I play a song from local files on my phone via playlist, the songs are sped up

So I tried storing local files on my phone by putting it on a playlist via PC, but when I downloaded the song on phone, the song's playback is sped up.the songs I tried playing are on Mp3 file(320kbps)

  • Newbie
  • So I tried storing local files on my phone by putting it on a playlist via PC, but when I downloaded the song on phone, the song's playback is sped up. the songs I tried playing are on Mp3 file(320k...
  • 436 Views
  • 0 replies
  • 1 likes
  • 436 Views
  • 0 replies
  • 1 likes

I Can't Share Songs on Instagram Stories

PlanPremiumCountry TurkeyDeviceSamsung Galaxy A7 (2016)Operating SystemAndroid My Question or Issue I can't share songs on Instagram stories because there is no 'Share on Instagram stories' option. Apps are updated. I removed them and uploaded again ...

  • Visitor
  •   Plan Premium Country  Turkey Device Samsung Galaxy A7 (2016) Operating System Android   My Question or Issue  I can't share songs on Instagram stories because there i...
  • user-removed
  • Not applicable
  • 867 Views
  • 3 replies
  • 0 likes
  • 867 Views
  • 3 replies
  • 0 likes

Android Oreo unable to see devices

PlanPremiumCountryUK DeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueOn my home network I have 3 Amazon Echo Dots on Wifi and a Windows 10 PC with Spotify on ethernet (as well as other devices from time to time).Some months ag...

  • Newbie
  • Plan Premium Country UK  Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue On my home network I have 3 Amazon Echo Dots on Wifi and a Windows 10 P...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Playlist Filter NOT SHOWING UP

PlanPremiumCountryEl Salvador DeviceHuaweii p10Operating SystemAndroid My Question or Issue The filter option is not showing up anymore on any of my playlists... I've been searching for answers but there's nothing related to it here.

  • Newbie
  • Plan Premium Country El Salvador  Device Huaweii p10 Operating System Android   My Question or Issue  The filter option is not showing up anymore on any of my playlists... I'...
  • javierzgaray
  • Casual Listener
  • 720 Views
  • 4 replies
  • 1 likes
  • 720 Views
  • 4 replies
  • 1 likes