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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 850314 Views
  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 850314 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16795 Views
  • 3 replies
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  • 16795 Views
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Play queue sport connect

I have an honor 5c and a free account. When playing music, I can't see the queue. I haven't been able to edit it before either, but after the new update I can't even see it. I'm down with it normally because I can't edit it. But I can't see it or edi...

  • Casual Listener
  • I have an honor 5c and a free account. When playing music, I can't see the queue. I haven't been able to edit it before either, but after the new update I can't even see it. I'm down with it normally...
  • 335 Views
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  • 335 Views
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Solved!! Spotify keeps automatically switching downloads to internal storage

PlanPremiumCountry UkDevice Samsung A3 2017Operating System Android Oreo My Question or IssueSpotify keeps switching my storage from external to internal and now can't seem to be able to switch storage back ... stupid ... Spotify stop flipping about ...

  • Regular
  •   Plan Premium Country  Uk Device  Samsung A3 2017 Operating System  Android Oreo   My Question or Issue Spotify keeps switching my storage from external to i...
  • Billy-J
  • Spotify Star
  • 11891 Views
  • 5 replies
  • 0 likes
  • storage
  • 11891 Views
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Superuser Contribution Song appearing on desktop app, but not (Android) mobile app

Plan PremiumCountry SwitzerlandDevice Huawei Mate 10 ProOperating System Android Oreo My Question or Issue There is a song that appears on the windows desktop app version of Spotify, but not the (Android) mobile version. Is there: (i) a reason for th...

  • Casual Listener
  • Plan  Premium Country  Switzerland Device  Huawei Mate 10 Pro Operating System  Android Oreo   My Question or Issue  There is a song that appears on the w...
  • matw90
  • Casual Listener
  • 246 Views
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  • 246 Views
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Solved!! Problem while playing songs

Hello I have Huawei Mate 10 Pro. I have a bug in the spotify, when I play my saved songs it is showed to me like in the picture 0:00. The song plays but it doesnt show that, only if I exit and open the song again it goes regular. Thanks from advance,...

  • Newbie
  • Hello  I have Huawei Mate 10 Pro. I have a bug in the spotify, when I play my saved songs it is showed to me like in the picture 0:00. The song plays but it doesnt show that, only if I exit and...
  • Loxer
  • Spotify Star
  • 358 Views
  • 1 replies
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  • 358 Views
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Superuser Contribution Alleen intro's na zoeken op artiest

PlanFreeland NederlandApparaatHuawei p20 liteBesturingssysteemAndroid. Mijn vraag of probleem Ik heb momenteel een free versie om het te proberen maar loop tegen een probleem op. Als ik een naar een artiest zoek en die gevonden heb wil ik zijn nummer...

  • Casual Listener
  •   Plan Free land  Nederland Apparaat Huawei p20 lite Besturingssysteem Android.  Mijn vraag of probleem  Ik heb momenteel een free versie om het te proberen maar loop te...
  • SergioDavid
  • Roadie
  • 1473 Views
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  • 1473 Views
  • 3 replies
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converting music from pc to smartphone

PlanPremiumCountry Germany DeviceSamsung Galaxy A5Operating SystemAndroid 8.0.0 My Question or IssueI downloaded music onto my spotify account on my desktop and now im not able to listen to these songs on my smartphone. Is there a way to do this ? I ...

  • Casual Listener
  • Plan Premium Country Germany   Device Samsung Galaxy A5 Operating System Android 8.0.0   My Question or Issue I downloaded music onto my spotify account on my desktop and now im...
  • heillama
  • Casual Listener
  • 346 Views
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  • 346 Views
  • 6 replies
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Superuser Contribution Why does the option to remove a song from a playlist disappear when the song becomes unavailable?

PlanFree/PremiumCountry United States DeviceSamsung Galaxy S7Operating SystemAndroidMy Question or IssueWhy am I being forced to keep a song I can't listen to? This is a really annoying "feature"

  • Music Fan
  • Plan Free/Premium Country  United States  Device Samsung Galaxy S7 Operating System Android My Question or Issue Why am I being forced to keep a song I can't listen to? This is a r...
  • SergioDavid
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

no option to choose external storage after update

PlanPremiumCountry USADeviceMoto E4 PlusOperating SystemAndroid My Question or IssueI just updated to the most recent version of Spotify this morning, and when I went to download my music to my SD card (the downloads just erase themselves from time t...

  • Newbie
  • Plan Premium Country  USA Device Moto E4 Plus Operating System Android   My Question or Issue I just updated to the most recent version of Spotify this morning, and when I went to...
  • Al6170
  • Regular
  • 573 Views
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  • 573 Views
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Superuser Contribution Change storage to SD card on Chromebook

PlanPremiumCountryGermanyDeviceAcer R13 Chromebook (32GB)Operating SystemChrome OS with Android 7.1.1 My Question or Issue Hey! This is a pretty uncommon question, as there aren't many Chromebook users in my country, but I'm trying to change the stor...

  • Newbie
  • Plan Premium Country Germany Device Acer R13 Chromebook (32GB) Operating System Chrome OS with Android 7.1.1   My Question or Issue  Hey! This is a pretty uncommon question, as th...
  • SergioDavid
  • Roadie
  • 2702 Views
  • 1 replies
  • 6 likes
  • 2702 Views
  • 1 replies
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Why Does Deezer & Amazon Have More Tracks than Spotify?!?

I know one thing. Deezer and Amazon have more. I have at least one album I can't get on Spotify that I can get on Deezer and Amazon. I know there are more. I just signed up to a Pringles promotion for 4 months free Deezer and the email they sent me c...

  • Visitor
  • I know one thing. Deezer and Amazon have more. I have at least one album I can't get on Spotify that I can get on Deezer  and Amazon . I know there are more. I just signed up to a Pringle...
  • Jose_M
  • Spotify Star
  • 450 Views
  • 1 replies
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  • 450 Views
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Solved!!Superuser Contribution Songs added to a playlist at the same time are in the wrong order

PlanPremiumCountrySwedenDeviceHuawei Honor 8 LiteOperating SystemAndroid 7.0 My Question or Issue If I add one or more whole albums they appear in alphabetical order and not sorted by album and song order (according to the album added). I have the pl...

spotify_wrong.png spotify_correct.png
  • Casual Listener
  • Plan Premium Country Sweden Device Huawei Honor 8 Lite Operating System Android 7.0   My Question or Issue  If I add one or more whole albums they appear in alphabetical order and...
  • felipw
  • Casual Listener
  • 780 Views
  • 10 replies
  • 0 likes
  • 780 Views
  • 10 replies
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Superuser Contribution 'Search this playlist' function working incorrectly

PlanPremiumCountry Finland DeviceSony Xperia Z5 Android 7.1.1Operating SystemAndroid 7.1.1 My Question or IssueWhenever I use the 'Search this playlist' function, eg. type "Mustasch" in the textfield, I see only songs by Mustasch and/or songs that co...

  • Casual Listener
  • Plan Premium Country  Finland  Device Sony Xperia Z5 Android 7.1.1 Operating System Android 7.1.1 My Question or Issue Whenever I use the 'Search this playlist' function, e...
  • SgtStrawberry
  • Regular
  • 428 Views
  • 3 replies
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  • 428 Views
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Add a PREAMPLIFIER (Preamp) volume boost function, PLEASE!

It's frustrating how Spotify in mobile cannot be louder than it is even at maximum volume with or without equalizer and normalization. It gets more useless in the middle of an extreme workout, unless you have powerful headphones that have an independ...

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  • Regular
  • It's frustrating how Spotify in mobile cannot be louder than it is even at maximum volume with or without equalizer and normalization. It gets more useless in the middle of an extreme workout, unless...
  • Billy-J
  • Spotify Star
  • 1245 Views
  • 1 replies
  • 4 likes
  • 1245 Views
  • 1 replies
  • 4 likes

Solved!!Superuser Contribution Spotify says I'm offline, even while connected to WiFi/Mobile Network

So there's a weird bug with Spotify that I'm running into; even though I have internet access, Spotify seems to sometimes be unable to connect, as prevalent to being unable to use the search function for anything other than 'Offline Songs,' however, ...

  • Casual Listener
  • So there's a weird bug with Spotify that I'm running into; even though I have internet access, Spotify seems to sometimes be unable to connect, as prevalent to being unable to use the search function...
  • Alfredo
  • Roadie
  • 27531 Views
  • 11 replies
  • 12 likes
  • 27531 Views
  • 11 replies
  • 12 likes

Superuser Contribution Android spotify offline for music search

PlanPremiumCountry UkDeviceGalaxy s7Operating System Android 7 My Question or Issue Im using spotify on a samsung galaxy s7, i have a stong internet (carrier) signal, i can use internet with no problems. I can download saved playlists over the mobile...

  • Newbie
  • Plan Premium Country  Uk Device Galaxy s7 Operating System  Android 7   My Question or Issue  Im using spotify on a samsung galaxy s7, i have a stong internet (carrier) ...
  • Alfredo
  • Roadie
  • 420 Views
  • 3 replies
  • 0 likes
  • 420 Views
  • 3 replies
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Logged out of Spotify while in offline mode, can't login

PlanPremiumCountry AustraliaDevicePixelOperating System My Question or Issue I've been logged out of Spotify on my Android device (maybe because of an update while I was connected to wifi). I had been in offline mode. I now cannot login via Facebook ...

  • Newbie
  • Plan Premium Country  Australia Device Pixel Operating System     My Question or Issue  I've been logged out of Spotify on my Android device (maybe because of an update ...
  • Joe
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
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Superuser Contribution Bluetooth - wrong song information on discover media

Hello,i have the problem, that my display from my Discover Media show the wrong song informations when i play a song from spotify. It shows the information from the song before. Every time. This problem does not occur with deezer, play music, amazon....

  • Regular
  • Hello, i have the problem, that my display from my Discover Media show the wrong song informations when i play a song from spotify. It shows the information from the song before. Every time.  ...
  • Alfredo
  • Roadie
  • 606 Views
  • 1 replies
  • 1 likes
  • 606 Views
  • 1 replies
  • 1 likes

Notification bar icon

PlanPremiumCountryBelgiumDeviceSamsung Galaxy A5 2017Operating SystemAndroid 8.0.0My Question or IssueWhat does the button do?It appears when you download Spotify but I cannot find any information about it?

  • Newbie
  • Plan Premium Country Belgium Device Samsung Galaxy A5 2017 Operating System Android 8.0.0 My Question or Issue What does the button do? It appears when you download Spotify but I cannot fin...
  • Billy-J
  • Spotify Star
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
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No SD card option anymore

PlanPremiumCountry BrazilDeviceSM J500MOperating SystemAndroid 6.0.1Version Latest My Question or Issue My spotify options doesn't show the SD card storage anymore. I tried to rollback some versions, but didn't worked (i may try a bigger rollback if ...

  • Regular
  • Plan Premium Country  Brazil Device SM J500M Operating System Android 6.0.1 Version  Latest   My Question or Issue   My spotify options doesn't show the SD card stora...
  • Joe
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

How do I remove the history of songs played recently?

My friend took my cell phone to put music, and she clicked on some radio or something of the genre, and did not want to leave my history. how I do?

  • Casual Listener
  •     My friend took my cell phone to put music, and she clicked on some radio or something of the genre, and did not want to leave my history. how I do?
  • Storwn
  • Casual Listener
  • 316 Views
  • 4 replies
  • 0 likes
  • 316 Views
  • 4 replies
  • 0 likes