Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Since the last version, once I disconnect my cellphone from the car with android auto, the phone seems to be muted. But the volume is at maximum. When I force the Spotify app to close, goes normal again Thank youPlanPremiumCountryArgentinaDevice Sams...
Since the last version, once I disconnect my cellphone from the car with android auto, the phone seems to be muted. But the volume is at maximum. When I force the Spotify app to close,...
448 Views
0 replies
0 likes
I connected my premium spotify account with alexa, but alexa refuses to play spotify. She keeps saying i need to connect my spotifiy account with alexa app. I already tried reinstalling everything, nothing helps.. PremiumCountry Switzerland DeviceGal...
I connected my premium spotify account with alexa, but alexa refuses to play spotify. She keeps saying i need to connect my spotifiy account with alexa app. I already tried reinstalling everything, n...
Newbie
441 Views
1 replies
0 likes
DeviceXiaomi Redmi s2Operating SystemAndroid Oreo My Question or IssueI really have a weird Issue with my Spotify, i made my own playlist a couple of weeks ago but can't seem to add it as a short cut on my home screen all the other ( not self created...
Device Xiaomi Redmi s2 Operating System Android Oreo My Question or Issue I really have a weird Issue with my Spotify, i made my own playlist a couple of weeks ago b...
Community Legend
362 Views
1 replies
0 likes
PlanPremiumCountry NetherlandsDeviceAllOperating SystemAll My Question or IssueIn development, is it possible to use the API to get the current song of somebody that is not your friend?
Plan Premium Country Netherlands Device All Operating System All My Question or Issue In development, is it possible to use the API to get the current song of somebody that is ...
181 Views
0 replies
0 likes
PlanFreeCountry DeviceSamsung Seven edgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I wanted to get a spotify account but someone already had my email so I deleted that account and created a new account today. But whe...
Plan Free Country Device Samsung Seven edge Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I wanted to get a spotify account but some...
252 Views
0 replies
0 likes
PlanPremiumCountry PolandDeviceHonor 8XOperating SystemAndroid 8.1 My Question or Issue Hello,I'd love to use Instagram Music option but I'm unable to do it. A lot of people in my country can use this feature but somehow I'm excluded. I checked more ...
Plan Premium Country Poland Device Honor 8X Operating System Android 8.1 My Question or Issue Hello, I'd love to use Instagram Music option but I'm unable to do it. A lo...
Casual Listener
593 Views
2 replies
0 likes
PlanFree/PremiumCountryAustralia DeviceLaptop/AndroidOperating SystemWindows 10, Android Oreo My Question or IssueI'm a new user to Spotify and still in the free period for my premium subscription.I have a question regarding export/import of playlist...
Plan Free/Premium Country Australia Device Laptop/Android Operating System Windows 10, Android Oreo My Question or Issue I'm a new user to Spotify and still in the free ...
429 Views
0 replies
0 likes
PlanPremiumCountry SpainDeviceXiaomi Mi5sOperating SystemMiui 10 My Question or Issue Hi! Spotify has started to skip songs automatically. Sometimes when then song has just began, sometimes at second 15. Not always the same. Also have some playlists ...
Plan Premium Country Spain Device Xiaomi Mi5s Operating System Miui 10 My Question or Issue Hi! Spotify has started to skip songs automatically. Sometimes when then son...
550 Views
0 replies
0 likes
No idea of what is going on , bought this phone last week and spotify was one o the first apps that i've installed , used it until yesterday with no problems , suddenly noticed that my battery was draining (like 5% in 10 min of use) went to check and...
No idea of what is going on , bought this phone last week and spotify was one o the first apps that i've installed , used it until yesterday with no problems , suddenly noticed that my battery was dr...
Spotify Star
11456 Views
3 replies
2 likes
PlanPremiumCountryMalaysiaDeviceOnePlus6T A6013Operating SystemAndroid Oreo My Question or Issue My friend using Oneplus 6 are able to view the video when playing many songs on spotify but I can't ..... any solution?
Plan Premium Country Malaysia Device OnePlus6T A6013 Operating System Android Oreo My Question or Issue My friend using Oneplus 6 are able to view the video when playing many s...
3867 Views
0 replies
1 likes
Olá,Preciso de ajuda a respeito da reprodução de playlists. Diversas vezes, quando estou ouvindo qualquer playlist salva, ela muda para uma playlist que não é minha - em geral, uma playlist de músicas italianas. Isso acontece no Android. Oreo.O que p...
Olá, Preciso de ajuda a respeito da reprodução de playlists. Diversas vezes, quando estou ouvindo qualquer playlist salva, ela muda para uma playlist que não é minha - em geral, uma playlist de músi...
Newbie
5665 Views
1 replies
19 likes
PlanPremium(Family)Country TurkeyDeviceASUS ZenFone 2Operating SystemAndroid 6.0.1My Question or Issue I have a playlist created, which I set the songs in the list to be auto-downloaded. Today I thought about removing a song from that list, but I cou...
Plan Premium(Family) Country Turkey Device ASUS ZenFone 2 Operating System Android 6.0.1 My Question or Issue I have a playlist created, which I set the songs in the list to be a...
265 Views
0 replies
2 likes
PlanPremiumCountryNetherlands DeviceSony Xperia XZ PremiumOperating SystemAndroid Pie My Question or IssueWhen I go Library -> Tracks -> Shuffle, most of the time not all tracks are shuffled, but only those of a few artists. It works more like "Give ...
Plan Premium Country Netherlands Device Sony Xperia XZ Premium Operating System Android Pie My Question or Issue When I go Library -> Tracks -> Shuffle, most of the tim...
Casual Listener
657 Views
1 replies
3 likes
PlanPremiumCountry Philippines Devicexiaomi redmi note 5 pro Operating SystemAndroid 9 (pie) I've always added songs via the windows app by clicking the "+" button right next to the song's name. It always appears in the "songs" playlist (in the windo...
Plan Premium Country Philippines Device xiaomi redmi note 5 pro Operating System Android 9 (pie) I've always added songs via the windows app by clicking the "+" butt...
326 Views
0 replies
0 likes
Where did the option to save radio stations go? I can only play new stations, not save or delete them to my own stations section. Help!
Where did the option to save radio stations go? I can only play new stations, not save or delete them to my own stations section. Help!
Newbie
894 Views
1 replies
3 likes
PlanPremiumCountry SwedenDeviceSamsung Galaxy 8Operating SystemAndroid 8 My Question or IssueFor some reason, suddenly some tracks are not downloaded anymore in a downloaded playlist (the gren arrow turns grey) see attached picture.Why is this happen...
Plan Premium Country Sweden Device Samsung Galaxy 8 Operating System Android 8 My Question or Issue For some reason, suddenly some tracks are not downloaded anymore in a downlo...
204 Views
0 replies
0 likes
I use a Sony Xperia Z5 Compact most often with the latest update, but I've also tested this on two other devices, a Windows laptop and a MacBook Pro. If it helps any, I also have Premium. Fact is, I can't play the song See You Again by Tyler the Crea...
I use a Sony Xperia Z5 Compact most often with the latest update, but I've also tested this on two other devices, a Windows laptop and a MacBook Pro. If it helps any, I also have Premium. Fact is, I ...
423 Views
0 replies
0 likes
Hi, This started about two weeks ago. Every time I open the app, it crashes within two seconds. It only plays music when I put my phone on airplane mode, then play a downloaded playlist, then quickly minimize the app, and finally taking the phone off...
Hi, This started about two weeks ago. Every time I open the app, it crashes within two seconds. It only plays music when I put my phone on airplane mode, then play a downloaded playlist...
Not applicable
1027 Views
2 replies
0 likes
PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue Whenever I browse some genres genre, for some reason, the curated playlists like RapCaviar are not showing up. I tried force stopping and clearing the c...
Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android Oreo My Question or Issue Whenever I browse some genres genre, for some reason, the ...
231 Views
0 replies
0 likes
Plan: PremiumDevice: Huawei P10 Lite (android 8.0 I have a rather annoying problem with my spotify app. I have a decent collection of saved music on my device and it has been set to be saved to my SD card. Spotify however "forgets" this with each res...
Plan: Premium Device: Huawei P10 Lite (android 8.0 I have a rather annoying problem with my spotify app. I have a decent collection of saved music on my device and it has been set to be sav...
Music Fan
841 Views
2 replies
2 likes
