Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46509 Views
  • 66 replies
  • 25 likes
  • 46509 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879772 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879772 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26840 Views
  • 4 replies
  • 0 likes
  • 26840 Views
  • 4 replies
  • 0 likes

Is there a way to move my saved songs on my phone to my PC

PlanPremiumCountryIceland DeviceSamsung Galaxy S8+ and a PCOperating SystemAndroid version 8.0.0 and Windows 10 My Question or IssueI had songs on my PC that were saved in my local files but my hard drive crashed so those are gone. On the other hand ...

  • Newbie
  • Plan Premium Country Iceland  Device Samsung Galaxy S8+ and a PC Operating System Android version  8.0.0 and Windows 10   My Question or Issue I had songs on my PC that were ...
  • jsannn
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Playing All My Songs

PlanPremiumCountry UKDeviceSamsung Galaxy 9 PlusOperating SystemAndroid Oreo My Question or IssueWhen I click on the songs tab in Spotify it only brings up a narrow selection of my music and not all the songs that I have saved on my device. I think t...

  • Newbie
  • Plan Premium Country  UK Device Samsung Galaxy 9 Plus Operating System Android Oreo   My Question or Issue When I click on the songs tab in Spotify it only brings up a n...
  • jsannn
  • Community Legend
  • 215 Views
  • 1 replies
  • 1 likes
  • 215 Views
  • 1 replies
  • 1 likes

Missing Albums and Artists

PlanPremiumCountry IndonesiaDeviceOnePlus 3Operating SystemWindows 10 Laptop My Question or Issue I recently travelled to Japan and upon returning to Indonesia, I found my artists, albums and playlists missing on my OnePlus 3. In one of the threads, ...

  • Newbie
  • Plan Premium Country  Indonesia Device OnePlus 3 Operating System Windows 10 Laptop   My Question or Issue  I recently travelled to Japan and upon returning to Indonesia, I f...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

No puedo descargar

hola a tod@s mi nombre es aryi y tengo una pregunta para hacerles no se si es el buen lugar Pero quizas les ha sucedido... Lo q pasa es lo siguiente intento descargar algunas canciones pero nada q puedo salen como transparente el caso es q no puedo, ...

Screenshot_2019-01-16-21-26-26.png
  • Newbie
  • hola a tod@s mi nombre es aryi y tengo una pregunta para hacerles no se si es el buen lugar Pero quizas les ha sucedido... Lo q pasa es lo siguiente intento descargar algunas canciones pero nada q pu...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Purple background when phone is locked bug

Whenever I listen to a song then open my phone when the screen still locked the songs background picture and the entire background is purple PlanPremiumCountry IsraelDeviceOne plus 6Operating System Android 9.0.3

  • Newbie
  • Whenever I listen to a song then open my phone when the screen  still locked the songs background picture and the entire background is purple  Plan Premium Country  Israel Device ...
  • 386 Views
  • 0 replies
  • 0 likes
  • 386 Views
  • 0 replies
  • 0 likes

Crashes

Spotify app seems to crash when an album that is not part of my library is queued, happens with another phone as well. Tried uninstalling and installing the app but no difference Use a galaxy s8 plus

  • Casual Listener
  • Spotify app seems to crash when an album that is not part of my library is queued, happens with another phone as well. Tried uninstalling and installing the app but no difference   Use a galax...
  • Cvmj618
  • Casual Listener
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Spotify update

PlanPremiumCountry AustraliaDevice Alcatel Operating System Android My Question or Issue Anyone have trouble ever since they updated the application through play store every day I use the application it keeps crashing and I get a error message to res...

  • Newbie
  • Plan Premium Country  Australia Device  Alcatel  Operating System Android   My Question or Issue  Anyone have trouble ever since they updated the application through ...
  • 442 Views
  • 0 replies
  • 1 likes
  • Spotify application keeps crashing or not responding and get a error message
  • 442 Views
  • 0 replies
  • 1 likes

Disabling Autoplay Still Suggests Songs

Plan(Free)Device(Pixel 2)Operating System(Android ver 9) My Question or IssueI have read on multiple pages here that having more than 12 songs in a playlist and turning the Autoplay option off in the settings will stop songs from being suggested whil...

  • Casual Listener
  • Plan (Free) Device (Pixel 2) Operating System (Android ver 9)   My Question or Issue I have read on multiple pages here that having more than 12 songs in a playlist and turning the Autop...
  • Brunelicia
  • Community Legend
  • 1135 Views
  • 3 replies
  • 2 likes
  • 1135 Views
  • 3 replies
  • 2 likes

Pochette d'album en fond d'écran

Bonjour,Étan en possession d'un samsung galaxy s8 je voulais savoir si il était possible d'avoir les pochettes d'albums sur l'écran de verrouillage ?Merci d'avance pour votre aide.

  • Newbie
  •   Bonjour, Étan en possession d'un samsung galaxy s8 je voulais savoir si il était possible d'avoir les pochettes d'albums sur l'écran de verrouillage ? Merci d'avance pour votre aide. 
  • 702 Views
  • 0 replies
  • 0 likes
  • 702 Views
  • 0 replies
  • 0 likes

Spotify App keeps opening up when it connects to my watch

I've been having problems with the spotify app opening up on my phone when my Samsung Galaxy 42mm smartwatch reconnects to my phone. It doesn't play any music, but just constantly opens the app if i've used spotify at all that day. I'll close the app...

  • Newbie
  • I've been having problems with the spotify app opening up on my phone when my Samsung Galaxy 42mm smartwatch reconnects to my phone. It doesn't play any music, but just constantly opens the app ...
  • 508 Views
  • 0 replies
  • 0 likes
  • 508 Views
  • 0 replies
  • 0 likes

My radio is turning into a playlist by itself and I can't thumbs up

There was a description here but the forum validation didn't like it and I can't actually post it. So I'm attaching a screenshot of the post and the error message.

  • Regular
  • There was a description here but the forum validation didn't like it and I can't actually post it. So I'm attaching a screenshot of the post and the error message.
  • 361 Views
  • 0 replies
  • 1 likes
  • bug
    Feature
    Radio
  • 361 Views
  • 0 replies
  • 1 likes

Skoda album art query

PlanFree/PremiumCountry My Question or Issue Hi how can I get Spotify album art to show on my 2018 Skoda Karoq display. All I get is the Bluetooth symbol. I've asked Skoda and they seem to think it's a Spotify issue. Thanks Phil

  • Newbie
  • Plan Free/Premium Country       My Question or Issue  Hi how can I get Spotify album art to show on my 2018 Skoda Karoq display.  All I get is the Bluetooth symbol.&nb...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Playback changing/shuffle toggling when locking my phone??

Plan: Spotify Premium (with Hulu)Country: United States DeviceSamsung Galaxy S8+Operating SystemAndroid 8.0.0 My Question or Issue So this is kind of a weird one: this issue seems to primarily happen when I'm in Bluetooth mode playing through my car,...

  • Newbie
  • Plan: Spotify Premium (with Hulu) Country: United States   Device Samsung Galaxy S8+ Operating System Android 8.0.0   My Question or Issue  So this is kind of a weir...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Can't save my playlists in SD card

PlanPremiumCountryBrazil DeviceMi a2 LiteOperating SystemAndroid Pie My Question or IssueThe Opition to choose internal memory or Sd Card isnt showed in the last Update.Someone knows how resolve this issue??thanks

  • Newbie
  • Plan Premium Country Brazil  Device Mi a2 Lite Operating System Android Pie  My Question or Issue The Opition to choose internal memory or Sd Card isnt showed in the last Update....
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

I want to use my Samsung S3 Frontier as a Remote for Spotify

Alright so I have a Samsung S3 Frontier watch and I for some reason can not use it as a remote to control the music playing on my phone. An error pops up that says "the operation is not supported if the device is not the active playback device" I hav...

  • Newbie
  • Alright so I have a Samsung S3 Frontier watch and I for some reason can not use it as a remote to control the music playing on my phone. An error pops up that says   "the operation is not...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Spotify rodando no pc e no celular

PlanPremiumCountry BrazilDeviceLG X PowerOperating SystemAndroid 6.0.1 Pessoal, boa tarde, estou usando o Spotify no pc e ele fica abrindo no celular também, alguem ja teve esse problema? Ta destruindo o tempo de bateria do meu celular. Alguem sabe c...

  • Casual Listener
  • Plan Premium Country  Brazil Device LG X Power Operating System Android 6.0.1  Pessoal, boa tarde, estou usando o Spotify no pc e ele fica abrindo no celular também, alguem ja ...
  • Brunelicia
  • Community Legend
  • 1785 Views
  • 3 replies
  • 0 likes
  • 1785 Views
  • 3 replies
  • 0 likes

Bluetooth In car audio controls frozen

PlanPremium Country UK DeviceGalaxy Note2Operating System(Android) My Question or Issue Hi, I was wondering if this is something that I alone have bee experiencing or if it is an underlying issue with the Android Spotify app. I have an aftermarket ra...

  • Newbie
  • Plan Premium   Country  UK   Device Galaxy Note2 Operating System (Android)   My Question or Issue   Hi, I was wondering if this is something that I alone have b...
  • 2036 Views
  • 0 replies
  • 1 likes
  • aftermarket radio
    bluetooth
    car radio
    Connection bug
    critical bug
    Dangerous Bug
    Important
    timeout
  • 2036 Views
  • 0 replies
  • 1 likes

Spotify Connect defaults to AV Receiver every time.

Scenario: using Spotify Connect to play on my AV Receiver, and then disconnect when I'm done. Every time I open the app from now on it pops up saying "playing on Denon-AVR, continue or listen on phone." It does this even when I'm not on my home WiFi....

  • Casual Listener
  • Scenario: using Spotify Connect to play on my AV Receiver, and then disconnect when I'm done. Every time I open the app from now on it pops up saying "playing on Denon-AVR, continue or listen on phon...
  • 522 Views
  • 0 replies
  • 0 likes
  • 522 Views
  • 0 replies
  • 0 likes

Samsung Gear Fit 2 - any major updates to the app in the near future?

Premium Spotify user for several years, now struggling for nearly a year with Samsung Gear Fit 2, which I have bought exclusively because of offline Spotify.During this year, I didn't have a SINGLE uneventful playlist update. Every time I happen to u...

  • Newbie
  • Premium Spotify user for several years, now struggling for nearly a year with Samsung Gear Fit 2, which I have bought exclusively because of offline Spotify. During this year, I didn't have a S...
  • 442 Views
  • 0 replies
  • 0 likes
  • 442 Views
  • 0 replies
  • 0 likes

Superuser Contribution Automatic song play from search

Songs do not play automatically from search after a song is finished and I have a premium account. This used to work befor but not anymore, does anyone know why? Thanks!

  • Casual Listener
  • Songs do not play automatically from search after a song is finished and I have a premium account. This used to work befor but not anymore, does anyone know why? Thanks!
  • Guru5
  • Casual Listener
  • 343 Views
  • 3 replies
  • 0 likes
  • 343 Views
  • 3 replies
  • 0 likes