Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375533 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryHong KongDeviceOnkyoGRANBEAT DP-CMX1Operating SystemAndroid 6.0.1My Question or IssueEverything works under my library except when I try to tap "Albums" section, none of the saved albums can be display, instead it give me the "Green...
Plan Premium Country Hong Kong Device OnkyoGRANBEAT DP-CMX1 Operating System Android 6.0.1 My Question or Issue Everything works under my library except when I try to tap "Albums" secti...
Community Legend
507 Views
1 replies
0 likes
PlanPremiumCountryChileDeviceSamsung Galaxy S9+Operating SystemAndroid PieMy Question or IssueHey guys need some help here. This issue is new for me and it has become really annoying cause it deletes every single song I've downloaded in my library. I...
Plan Premium Country Chile Device Samsung Galaxy S9+ Operating System Android Pie My Question or Issue Hey guys need some help here. This issue is new for me and it has become really annoyin...
386 Views
0 replies
1 likes
PlanPremiumCountry PortugalDeviceXIAOMI MI5 Operating SystemAndroid 9.0 My Question or Issue Hello guys, My problem started out of nowhere, i dont really know if it was an update or something, but everytime i click on the 3 dots on any playlist or ev...
Plan Premium Country Portugal Device XIAOMI MI5 Operating System Android 9.0 My Question or Issue Hello guys, My problem started out of nowhere, i dont rea...
Casual Listener
996 Views
2 replies
0 likes
PlanPremiumCountry United StatesDeviceLg Stylo 4Operating SystemAndroid 8.1 My Question or Issue So as soon as I pause a song outside of the app, whether in my notification bar or my lock screen, the Spotify player disappears. This is very annoying. ...
Plan Premium Country United States Device Lg Stylo 4 Operating System Android 8.1 My Question or Issue So as soon as I pause a song outside of the app, whether in...
681 Views
0 replies
1 likes
Plan: PremiumCountry: USDevice: Samsung Galaxy 9Operating System: Android 9 My Question or Issue: I received an upgrade to my Samsung Galaxy 9 and all metadata (song title, etc) is no longer visible when connected to my car (2012 Audi A6). I then upg...
Plan: Premium Country: US Device: Samsung Galaxy 9 Operating System: Android 9 My Question or Issue: I received an upgrade to my Samsung Galaxy 9 and all metadata (song title,...
773 Views
0 replies
1 likes
I'm listening to the Spotify Playlist "Tiki Torch" (spotify:user:spotify:playlist:37i9dQZF1DWSlskcBvOTt0) on my Android client, with my Windows 10 client open to control it. I have crossfade turned off, and gapless playback turned on. However, it see...
I'm listening to the Spotify Playlist "Tiki Torch" (spotify:user:spotify:playlist:37i9dQZF1DWSlskcBvOTt0) on my Android client, with my Windows 10 client open to control it. I have crossfade tu...
Spotify Legend
946 Views
1 replies
0 likes
PlanPremium CountryUSA DeviceSamsung Galaxy Grand Prime Operating SystemAndroid My Question or IssueSometimes I listen to podcasts until I fall asleep and would like to reset some files listed as "Played" even though I may not have technically been l...
Plan Premium Country USA Device Samsung Galaxy Grand Prime Operating System Android My Question or Issue Sometimes I listen to podcasts until I fall asleep an...
Spotify Legend
5974 Views
1 replies
2 likes
PlanPremiumCountryIsrael DeviceSamsung galaxy s8(anroid 8 and android wear OS 2.2)Operating SystemAndroid 8 android wear os 2.2 My Question or Issue I have been trying to pair my account with my mobovi ticwatch pro.When i run to the spotify app, it a...
Plan Premium Country Israel Device Samsung galaxy s8(anroid 8 and android wear OS 2.2) Operating System Android 8 android wear os 2.2 My Question or Issue I have be...
Not applicable
2276 Views
3 replies
2 likes
PlanPremium DeviceOnePlus 3TOperating SystemAndroid My Question or IssueThis issue has been raised since 2012 or something. No one has bothered fixing it. It is now 2019, seven years have passed, and you still can't organize playlists or your library...
Plan Premium Device OnePlus 3T Operating System Android My Question or Issue This issue has been raised since 2012 or something. No one has bothered fixing it. It is now 2019, ...
Spotify Legend
517 Views
1 replies
0 likes
PlanFreeCountry DeviceMoto G6Operating SystemAndroid My Question or Issue Why is it that whenever I select an album on mobile, it will play 2-3 songs from that album before playing "Suggested Songs?" Usually, it stops playing the artist altogether an...
Plan Free Country Device Moto G6 Operating System Android My Question or Issue Why is it that whenever I select an album on mobile, it will play 2-3 songs fr...
Spotify Legend
744 Views
2 replies
0 likes
Hey community, songs I start by tapping on the play symbol next to the song I heard last time on the bottom of my screen do not play after opening the app. I need to skip one song in order to get the music playing. Thanks in advance Motorola One / An...
Hey community, songs I start by tapping on the play symbol next to the song I heard last time on the bottom of my screen do not play after opening the app. I need to skip one song in order t...
Spotify Legend
1485 Views
5 replies
0 likes
I want to be able to play/pause without needing to touch my phone. Sometimes I need to turn on the screen and open Spotify so the music will play over bluetooth to my car stereo. I want to just be able to hit play/pause on the receiver without touchi...
I want to be able to play/pause without needing to touch my phone. Sometimes I need to turn on the screen and open Spotify so the music will play over bluetooth to my car stereo. I want to just be ab...
749 Views
0 replies
1 likes
PlanPremiumCountry RomaniaDeviceHuawei P10 liteOperating SystemAndroid Oreo My Question or Issue Ok so I realized that my notification buttons(pause, next song, last song) don't change color based on the thumbnail of the song I am currently playing. ...
Plan Premium Country Romania Device Huawei P10 lite Operating System Android Oreo My Question or Issue Ok so I realized that my notification buttons(pause, next s...
Community Legend
3214 Views
1 replies
0 likes
PlanPremiumCountryEngland DeviceMotorola Moto G5Operating SystemAndroid Oreo My Question or Issue Since the update, I've been finding more and more issues with the mobile app. For one, I thought the library had simply been turned into the 'Favorite S...
Plan Premium Country England Device Motorola Moto G5 Operating System Android Oreo My Question or Issue Since the update, I've been finding more and more issues with the ...
Community Legend
563 Views
1 replies
0 likes
PlanPremiumCountry PolandDeviceXiaomi Redmi Note 5 Pro (whyred)Operating SystemAndroid 9.0 P My Question or Issue Spotify crashed when i try to press song options (3 dots or long press on song) for example i can't use song radio or add to playlist so...
Plan Premium Country Poland Device Xiaomi Redmi Note 5 Pro (whyred) Operating System Android 9.0 P My Question or Issue Spotify crashed when i try to press song options (...
Regular
2296 Views
3 replies
0 likes
PlanPremiumCountry GBDeviceGoogle PixelOperating SystemAndroid Pie My Question or Issue When I registered a new account design changed to a brand new beautiful view, but when I changed to my old Premium account it disappear
Plan Premium Country GB Device Google Pixel Operating System Android Pie My Question or Issue When I registered a new account design changed to a brand new beautiful view...
367 Views
0 replies
0 likes
PlanPremiumCountry PhilippinesDeviceXiaomi Redmi Note 5Operating SystemAndroid Pie My Question or IssueSee screenshots. The issue persists on the stable, beta, and alpha versions.
Plan Premium Country Philippines Device Xiaomi Redmi Note 5 Operating System Android Pie My Question or Issue See screenshots. The issue persists on the stable, beta, and alpha...
818 Views
0 replies
2 likes
PlanPremiumCountryUK DeviceSony Z5PremiumOperating SystemAndroid My Question or Issue Hi everyone, The spotify app doesn't seem to want to load Albums. It's just and endless loop of the loading wheel. I've tried deleting cache/clean install etc.
Plan Premium Country UK Device Sony Z5Premium Operating System Android My Question or Issue Hi everyone, The spotify app doesn't seem to want t...
Casual Listener
920 Views
5 replies
1 likes
Hello Spotify Community, I've recently had an issue loading my Green Day artist page (under downloaded artists.) I haven't had this problem with any other artist. I have 237 songs downloaded from Green Day (I like them a lot). Attached is what I see ...
Hello Spotify Community, I've recently had an issue loading my Green Day artist page (under downloaded artists.) I haven't had this problem with any other artist. I have 237 songs d...
286 Views
0 replies
1 likes
PlanFreeCountry ArgentinaDeviceSamsung Galaxy J7 2016Operating SystemAndroidMy Question or Issue Title, I added two new songs on my playlist and it seems like Spotify doesn't want me to listen to them, I can clearly see them in the playlist but they ...
Plan Free Country Argentina Device Samsung Galaxy J7 2016 Operating System Android My Question or Issue Title, I added two new songs on my playlist and it seems like Spotify does...
Community Legend
293 Views
1 replies
0 likes
