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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

379267 Views

541 replies

34 likes

Account
Free
  • 379267 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7713 Views

0 replies

7 likes

  • 7713 Views
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  • 7 likes

Solved!!Superuser Contribution Sort by Artist on Mobile (Android)

PlanPremium DeviceOnePlus 3TOperating SystemAndroid My Question or IssueThis issue has been raised since 2012 or something. No one has bothered fixing it. It is now 2019, seven years have passed, and you still can't organize playlists or your library...

Regular

Plan Premium   Device OnePlus 3T Operating System Android   My Question or Issue This issue has been raised since 2012 or something. No one has bothered fixing it. It is now 2019, ...

Peter

Spotify Legend

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to play album

PlanFreeCountry DeviceMoto G6Operating SystemAndroid My Question or Issue Why is it that whenever I select an album on mobile, it will play 2-3 songs from that album before playing "Suggested Songs?" Usually, it stops playing the artist altogether an...

Newbie

Plan Free Country   Device Moto G6 Operating System Android   My Question or Issue   Why is it that whenever I select an album on mobile, it will play 2-3 songs fr...

Katerina

Spotify Legend

748 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution Music is not playing until I skip one song

Hey community, songs I start by tapping on the play symbol next to the song I heard last time on the bottom of my screen do not play after opening the app. I need to skip one song in order to get the music playing. Thanks in advance Motorola One / An...

Composer

Hey community,   songs I start by tapping on the play symbol next to the song I heard last time on the bottom of my screen do not play after opening the app. I need to skip one song in order t...

Katerina

Spotify Legend

1508 Views

5 replies

0 likes

  • 1508 Views
  • 5 replies
  • 0 likes

Play/pause button on car stereo doesn't work if phone screen has been off for too long

I want to be able to play/pause without needing to touch my phone. Sometimes I need to turn on the screen and open Spotify so the music will play over bluetooth to my car stereo. I want to just be able to hit play/pause on the receiver without touchi...

Music Fan

I want to be able to play/pause without needing to touch my phone. Sometimes I need to turn on the screen and open Spotify so the music will play over bluetooth to my car stereo. I want to just be ab...

757 Views

0 replies

1 likes

  • 757 Views
  • 0 replies
  • 1 likes

Solved!! Notification color

PlanPremiumCountry RomaniaDeviceHuawei P10 liteOperating SystemAndroid Oreo My Question or Issue Ok so I realized that my notification buttons(pause, next song, last song) don't change color based on the thumbnail of the song I am currently playing. ...

Newbie

  Plan Premium Country  Romania Device Huawei P10 lite Operating System Android Oreo   My Question or Issue  Ok so I realized that my notification buttons(pause, next s...

Mantisentil

Community Legend

3224 Views

1 replies

0 likes

  • 3224 Views
  • 1 replies
  • 0 likes

Removal of the Library, Saved songs not working

PlanPremiumCountryEngland DeviceMotorola Moto G5Operating SystemAndroid Oreo My Question or Issue Since the update, I've been finding more and more issues with the mobile app. For one, I thought the library had simply been turned into the 'Favorite S...

Newbie

Plan Premium Country England  Device Motorola Moto G5 Operating System Android Oreo   My Question or Issue  Since the update, I've been finding more and more issues with the ...

Mantisentil

Community Legend

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

Solved!! Spotify crashed when i try to press song options (3 dots or long press on song)

PlanPremiumCountry PolandDeviceXiaomi Redmi Note 5 Pro (whyred)Operating SystemAndroid 9.0 P My Question or Issue Spotify crashed when i try to press song options (3 dots or long press on song) for example i can't use song radio or add to playlist so...

Regular

Plan Premium Country  Poland Device Xiaomi Redmi Note 5 Pro (whyred) Operating System Android 9.0 P   My Question or Issue  Spotify crashed when i try to press song options (...

WASP-21b

Regular

2304 Views

3 replies

0 likes

  • 2304 Views
  • 3 replies
  • 0 likes

What about new design for not new users?

PlanPremiumCountry GBDeviceGoogle PixelOperating SystemAndroid Pie My Question or Issue When I registered a new account design changed to a brand new beautiful view, but when I changed to my old Premium account it disappear

Newbie

Plan Premium Country  GB Device Google Pixel Operating System Android Pie   My Question or Issue  When I registered a new account design changed to a brand new beautiful view...

369 Views

0 replies

0 likes

  • 369 Views
  • 0 replies
  • 0 likes

Low Quality Artist Images/Album Artwork

PlanPremiumCountry PhilippinesDeviceXiaomi Redmi Note 5Operating SystemAndroid Pie My Question or IssueSee screenshots. The issue persists on the stable, beta, and alpha versions.

Regular

Plan Premium Country  Philippines Device Xiaomi Redmi Note 5 Operating System Android Pie   My Question or Issue See screenshots. The issue persists on the stable, beta, and alpha...

819 Views

0 replies

2 likes

  • 819 Views
  • 0 replies
  • 2 likes

Album won't load

PlanPremiumCountryUK DeviceSony Z5PremiumOperating SystemAndroid My Question or Issue Hi everyone, The spotify app doesn't seem to want to load Albums. It's just and endless loop of the loading wheel. I've tried deleting cache/clean install etc.

Casual Listener

    Plan Premium Country UK  Device Sony Z5Premium Operating System Android   My Question or Issue   Hi everyone,   The spotify app doesn't seem to want t...

Lukasing

Casual Listener

926 Views

5 replies

1 likes

  • 926 Views
  • 5 replies
  • 1 likes

One Artist Page Won't Load

Hello Spotify Community, I've recently had an issue loading my Green Day artist page (under downloaded artists.) I haven't had this problem with any other artist. I have 237 songs downloaded from Green Day (I like them a lot). Attached is what I see ...

Casual Listener

Hello Spotify Community,   I've recently had an issue loading my Green Day artist page (under downloaded artists.)   I haven't had this problem with any other artist. I have 237 songs d...

289 Views

0 replies

1 likes

  • 289 Views
  • 0 replies
  • 1 likes

Songs in playlist NOT playing.

PlanFreeCountry ArgentinaDeviceSamsung Galaxy J7 2016Operating SystemAndroidMy Question or Issue Title, I added two new songs on my playlist and it seems like Spotify doesn't want me to listen to them, I can clearly see them in the playlist but they ...

Newbie

Plan Free Country  Argentina Device Samsung Galaxy J7 2016 Operating System Android My Question or Issue  Title, I added two new songs on my playlist and it seems like Spotify does...

Loxer

Community Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Micro SD encriptada

PlanPremiumCountryMexico DeviceS9Operating SystemAndroid 8.0.0 Tengo una MicroSD , y esta encriptada. en Spotify tengo musica descargada en la SD. pero siempre que tengo que reiniciar, la ubicacion de almaceamiento me la cambia al INTERNO, y vuelve a...

Casual Listener

Plan Premium Country Mexico  Device S9 Operating System Android 8.0.0   Tengo una MicroSD , y esta encriptada.  en Spotify tengo musica descargada en la SD. pero siempre que t...

javiercabrera83

Casual Listener

718 Views

4 replies

0 likes

  • 718 Views
  • 4 replies
  • 0 likes

How do I turn off shuffle play on the free app?

PlanFreeCountry USA DeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or Issue How do I turn off shuffle play in the app and browser. It does not give me crossed arrows to do so. Also why can't I replay a song the I just heard anymore on...

Casual Listener

  Plan Free Country USA   Device Samsung Galaxy Note 8 Operating SystemAndroid    My Question or Issue  How do I turn off shuffle play in the app and browser. It do...

SageWolff

Casual Listener

7293 Views

2 replies

2 likes

  • 7293 Views
  • 2 replies
  • 2 likes

Tablet landscape and phone mode

PlanFreeCountryFinland DeviceHuawei mediapad T3 8" wifi/LTEOperating SystemAndroid 7.0 My Question or Issue Hey, I just bought this tablet to my car, that i can use spotify better, however.. First problem is/was that app doesn't work landscape. That ...

Newbie

Plan Free Country Finland   Device Huawei mediapad T3 8" wifi/LTE Operating System Android 7.0   My Question or Issue  Hey,   I just bought this tablet to my car, tha...

499 Views

0 replies

3 likes

  • 499 Views
  • 0 replies
  • 3 likes

Autoplay not working

PlanFree/PremiumCountry USA DevicePixel 2Operating SystemAndroid pie My Question or Issue When is autoplay suppose to kick in? I have it enabled it settings but it never seems to work.

Casual Listener

Plan Free/Premium Country  USA   Device Pixel 2 Operating System Android pie   My Question or Issue  When is autoplay suppose to kick in?  I have it enabled it set...

Kreichle

Casual Listener

482 Views

2 replies

0 likes

  • 482 Views
  • 2 replies
  • 0 likes

App closes mid song

PlanFamilyCountry UKDeviceAndroidOperating SystemAndroid 7.0 My Question or Issue Simply playing songs already downloaded and get one or so minutes into it and the app closes for no reason. No other apps active.

Newbie

Plan Family Country  UK Device Android Operating System Android 7.0   My Question or Issue  Simply playing songs already downloaded and get one or so minutes into it and the ...

310 Views

0 replies

0 likes

App Cuts out
  • 310 Views
  • 0 replies
  • 0 likes

Data saver won't turn off[android]

premium on Android 9 on the OnePlus 6 Cannot turn off the data saver and change the quality of the music

Regular

premium on Android 9 on the OnePlus 6   Cannot turn off the data saver and change the quality of the music

Zarnotox

Newbie

2157 Views

2 replies

0 likes

  • 2157 Views
  • 2 replies
  • 0 likes

(privay problem) Sharing a song now shares the context playlist

Sharing a song now shares the context playlist, no matter if the playlist is private or collaborative. This is an issue because I'm sharing private colaborative playlist with some of my contacts, and they have access to modify my playlists.

Casual Listener

Sharing a song now shares the context playlist, no matter if the playlist is private or collaborative. This is an issue because I'm sharing private colaborative playlist with some of my contacts, and...

261 Views

0 replies

0 likes

  • 261 Views
  • 0 replies
  • 0 likes

Superuser Contribution Particular albums keeps being added to my Play Queue when starting new music session

PlanPremiumCountry NetherlandsDeviceNote 9, surface book 2, desktop, SonosOperating SystemAndroid Pie, Windows 10 My Question or Issue A particular album keeps being added to my 'Play Queue' it's the same album all the time and it seems to be happeni...

Regular

Plan Premium Country  Netherlands Device Note 9, surface book 2, desktop, Sonos Operating System Android Pie, Windows 10   My Question or Issue   A particular album kee...

Jemi

Spotify Legend

504 Views

3 replies

1 likes

bug
  • 504 Views
  • 3 replies
  • 1 likes