Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27889 Views
  • 59 replies
  • 23 likes
  • 27889 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870425 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870425 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24752 Views
  • 3 replies
  • 0 likes
  • 24752 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify in China on my android phone

Plan: PremiumCountry: SwedenDevice: Samsung Edge s6Operating System: latest Hi! I'm an avid Spotify Premium user, and am wondering whether I'll be able to play the songs that I've DOWNLOADED through the app in China on my android phone?

  • Visitor
  • Plan: Premium Country: Sweden Device: Samsung Edge s6 Operating System: latest   Hi! I'm an avid Spotify Premium user, and am wondering whether I'll be able to play the songs that I've DOWN...
  • Peter
  • Spotify Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs atually change, but track name is not updated on the Car - VW Polo 2015

PlanPremiumCountry PortugalDeviceXIAOMI MI6Operating SystemMIUI 10 - Android 8.0.0 My Question or IssueI bought a VW Polo last month (December/2015, Lounge Version), and it connects through BT with my phone. The first thing it seemed strange is that ...

  • Casual Listener
  • Plan Premium Country  Portugal Device XIAOMI MI6 Operating System MIUI 10 - Android 8.0.0   My Question or Issue I bought a VW Polo last month (December/2015, Lounge Version)...
  • Peter
  • Spotify Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug when visualizing / playing songs in the car

PlanPremiumCountryMexicoDeviceMotorola X4 (model XT1900-4)Operating SystemAndroid 8.0 My Question or IssueWhen my cellphone is connected via Bluetooth to any car, the songs goes to the next but titles stay frozen or sometimes they don't even appear o...

  • Newbie
  • Plan Premium Country Mexico Device Motorola X4 (model XT1900-4) Operating System Android 8.0   My Question or Issue When my cellphone is connected via Bluetooth to any car, the songs g...
  • Peter
  • Spotify Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Playlists gone

PlanFreeCountry spainOperating SystemWindows My Question or IssueHola!! Mi usuario es 6r0lroo4462mv8ijkl9jn0g0s. Un dia (esta semana) de repente mis listas de reproducción no se reproducían, aun así me aparecian en la biblioteca. Hoy me sucedia lo mi...

  • Newbie
  • Plan Free Country  spain Operating System Windows   My Question or Issue Hola!!   Mi usuario es 6r0lroo4462mv8ijkl9jn0g0s.  Un dia (esta semana) de repente mis...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Superuser Contribution Behind the lyrics

PlanPremiumCountry: England Device Samsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Behind the lyrics is turned on but for songs that other people have behind the lyrics I don't have it. I have reinstalled ...

  • Visitor
  • Plan Premium Country: England    Device  Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Behind the lyrics is...
  • Katerina
  • Spotify Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stalling

PlanPremiumCountry UKDeviceLGOperating SystemAndroid My Question or Issue My music keeps stalling when it is playing. It happens when I have WIFI connection and when offline. Is there anyway to stop this?

  • Newbie
  • Plan Premium Country  UK Device LG Operating System Android   My Question or Issue  My music keeps stalling when it is playing. It happens when I have WIFI connection and whe...
  • Katerina
  • Spotify Legend
  • 1009 Views
  • 1 replies
  • 0 likes
  • 1009 Views
  • 1 replies
  • 0 likes

Spotify doesn't work on my Xiaomi Mi5s

I have a Xiaomi Mi5s, and I used Spotify without problems since years. But, probably after last android update, I had some problems on my phone: sometimes seems the album loading is endless, other times the song inside albums doesn't start. The only ...

  • Newbie
  •   I have a Xiaomi Mi5s, and I used Spotify without problems since years. But, probably after last android update, I had some problems on my phone: sometimes seems the album loading is endless, ...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Shuffles to a different playlist

PlanPremiumCountry USADeviceSamsung Galaxy 8, Amazon Echo My Question or Issue Listening to one playlist. After about 30 seconds into the song, the song changes from current playlist to another. Continuously. Logged out all other devices. I go from l...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy 8, Amazon Echo     My Question or Issue  Listening to one playlist. After about 30 seconds into the song, the song changes...
  • 229 Views
  • 0 replies
  • 1 likes
  • 229 Views
  • 0 replies
  • 1 likes

Lock screen not enabled in Android 8.1 Mi A2

PlanPremiumCountry MalaysiaDeviceMi A2Operating SystemAndroidOreo My Question or Issue I recently changed my phone to Mi A2 which is in the Android One programme. However I seem to not be able to control playback of my Spotify streaming in lockscreen...

  • Newbie
  • Plan Premium Country  Malaysia Device Mi A2 Operating System AndroidOreo   My Question or Issue  I recently changed my phone to Mi A2 which is in the Android One programme. H...
  • 486 Views
  • 0 replies
  • 1 likes
  • Mi A2
    OREO
  • 486 Views
  • 0 replies
  • 1 likes

Spotify connect not shuffling AT ALL

PlanPremiumCountry USADevice(Moto x4)Operating SystemAndroid Oreo My Question or Issue I'm using Spotify connect from my Android to a Yamaha receiver and it is not shuffling at all. It plays the songs in a playlist in order; you can actually see it s...

  • Newbie
  •   Plan Premium Country  USA Device (Moto x4) Operating System Android Oreo   My Question or Issue   I'm using Spotify connect from my Android to a Yamaha receiver...
  • 950 Views
  • 0 replies
  • 0 likes
  • Connect
    shuffle
  • 950 Views
  • 0 replies
  • 0 likes

Solved!! I can't share song on Instagram Stories

PlanPremiumCountryArgentina DevicePixel 2 XL Operating SystemAndroid 9 Everytime I try to share a song on Instagram it says that an error had happened and that I should try it again later.I have the lastest updates on Instagram and Spotify, also I tr...

  • Casual Listener
  •   Plan Premium Country Argentina   Device Pixel 2 XL   Operating System Android 9   Everytime I try to share a song on Instagram it says that an error had happened and...
  • gariuz
  • Casual Listener
  • 1523 Views
  • 2 replies
  • 1 likes
  • 1523 Views
  • 2 replies
  • 1 likes

Solved!! Cant rearrange playlists

PlanFree/PremiumCountry GOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a galaxy s8+ and a few days ago I suddenly lost the ability to rearrange any of my playlists by album artist etc. Its all alphabetical now.

  • Regular
  • Plan Free/Premium Country     GOperating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a galaxy s8+ and a few days ago I suddenly lost the ...
  • AeroZ
  • Composer
  • 842 Views
  • 5 replies
  • 0 likes
  • 842 Views
  • 5 replies
  • 0 likes

Android old tracks sorting ( Songs, not playlist ). New song are going to old song.

Hello, so I saved a few hundred songs, but when I look at them in the "Songs" section (which I saved), they appear in my old order, and I respectively put them in the new order, which shows me recently added songs, and everything seems to be ok, but ...

  • Newbie
  • Hello, so I saved a few hundred songs, but when I look at them in the "Songs" section (which I saved), they appear in my old order, and I respectively put them in the new order, which shows me recent...
  • 312 Views
  • 0 replies
  • 0 likes
  • Account
  • 312 Views
  • 0 replies
  • 0 likes

Spotify keeps playing shuffle and icon won't appear and it keeps adding "we suggested" songs

PlanFree/PremiumCountry UKDevice(Honor 9 lite)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm new to Spotify and I've encountered a problem. Whenever I try and listen to my play list I have to click shuffle play, and ...

  • Newbie
  • Plan Free/Premium Country  UK Device (Honor 9 lite) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I'm new to Spotify and I've encounte...
  • 428 Views
  • 0 replies
  • 0 likes
  • 428 Views
  • 0 replies
  • 0 likes

Music get paused and skipped

In my S9 the music gets skipped or pausedEven when the phone is blockedPlanFree/PremiumCountry ArgentinaSamsung Galaxy 9Operating SystemAndroid Oreo

  • Newbie
  • In my S9 the music gets skipped or paused Even when the phone is blocked Plan Free/Premium Country  Argentina Samsung Galaxy 9 Operating System Android Oreo      
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

shuffle really needs to be fixed

It's really irratating to trying to make shuffle work on spotify but every time i try to shuffle a playlist it doesn't actually shuffle and it doesn't help that they removed the play queue in the free app. So in order to have an actual shuffle my pla...

  • Roadie
  •   It's really irratating to trying to make shuffle work on spotify but every time i try to shuffle a playlist it doesn't actually shuffle and it doesn't help that they removed the play queue in...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Sharing with Instagram isn't working

PlanPremiumCountryBrazil DeviceMoto G Operating SystemAndroid Oreo My IssueHello there! I'm having some trouble when I try to share anything to the Instagram stories. I get the message: "It was impossible to share to the Instagram stories, try again ...

  • Casual Listener
  • Plan Premium Country Brazil   Device Moto G     Operating System Android Oreo   My Issue Hello there! I'm having some trouble when I try to share anything to the...
  • Frosterleigh
  • Newbie
  • 478 Views
  • 1 replies
  • 1 likes
  • Instagram Stories
  • 478 Views
  • 1 replies
  • 1 likes

Issues with Release Radar and Discovery Weekly on Android and PC program

I like listening to Release Radar and Discovery Weekly every week. Lately, I've noticed a pattern where if I listen to enough of the playlists on my phone and mark the songs I like or I don't like, my phone starts playing ONLY the songs I've already ...

  • Regular
  •   I like listening to Release Radar and Discovery Weekly every week. Lately, I've noticed a pattern where if I listen to enough of the playlists on my phone and mark the songs I like or I don't...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes