Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376911 Views

541 replies

34 likes

Account
Free
  • 376911 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7638 Views

0 replies

7 likes

  • 7638 Views
  • 0 replies
  • 7 likes

"Download" slider is set to "off" for all playlists. Cannot re-download; in Antarctica.

This has happened a few times before, and I've seen it around the forums without a satisfactory solution. Basically, I've been listening to spotify with no problems at all, and then it suddenly decided to lose track of all of the music I have downloa...

Newbie

This has happened a few times before, and I've seen it around the forums without a satisfactory solution.  Basically, I've been listening to spotify with no problems at all, and then it suddenl...

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

Behind the lyrics doesn't work

PlanPremium DeviceAsus Zenfone 5 Operating SystemAndroid Oreo My Question or Issue Before getting premium i was able to see behind the lyrics on spesific tracks or on playlists such as Behind the Lyrics: Hits but now i am not able to view it despite ...

Visitor

Plan Premium   Device Asus Zenfone 5  Operating System Android Oreo   My Question or Issue  Before getting premium i was able to see behind the lyrics on spesific tracks ...

user-removed

Not applicable

525 Views

4 replies

0 likes

  • 525 Views
  • 4 replies
  • 0 likes

Lost music

My Question or Issue I switched my phones and all my music is gone. I logged in using my email and my username as well as my Facebook and nothing. All my playlists are gone. I thought an account is an account? No matter where you log on it's there. I...

Visitor

    My Question or Issue  I switched my phones and all my music is gone. I logged in using my email and my username as well as my Facebook and nothing. All my playlists are gone. I ...

Mantisentil

Community Legend

476 Views

3 replies

0 likes

  • 476 Views
  • 3 replies
  • 0 likes

Spotify stops the bar when pausing a podcast

PlanPremiumCountryBrazil DeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue Whenever I'm listening to a podcast and pauses it when I get back to the app and play it again it starts to play from the time it was paused but it star...

Newbie

Plan Premium Country Brazil   Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue  Whenever I'm listening to a podcast and pauses it when I ge...

546 Views

0 replies

0 likes

pause
podcast
  • 546 Views
  • 0 replies
  • 0 likes

How can I tell an artist my thoughts about his new album?

PlanPremiumCountry DeviceMobile Phone, PC, MacBook Pro Operating SystemAndroid 7.1.2 / Windows 10 My Question or Issue How can I tell an artist my thoughts about his new album?

Newbie

Plan Premium Country   Device Mobile Phone, PC, MacBook Pro   Operating System Android 7.1.2 / Windows 10     My Question or Issue  How can I tell an artist my th...

Mantisentil

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Phone restart deletes my entire downloaded library

PlanPremiumCountry PHDeviceS9+Operating SystemAndroid Pie My Question or Issue Ever since I've updated my os to Android Pie, Spotify now keeps deleting my entire library every single time I reset my phone. I have tried uninstall/reinstall yet the iss...

Newbie

Plan Premium Country  PH Device S9+ Operating System Android Pie   My Question or Issue  Ever since I've updated my os to Android Pie, Spotify now keeps deleting my entire li...

Mantisentil

Community Legend

1021 Views

1 replies

1 likes

  • 1021 Views
  • 1 replies
  • 1 likes

Solved!! Gear S3 Frontier will not connect to phone app suddenly

Before the firmware update for my watch, the Spofity Gear app was finicky. Now it will not work at all. All it ever will say in remote mode is "Can not connect to Spotify on your phone. Please open the app there to continue." This is interesting beca...

Casual Listener

Before the firmware update for my watch, the Spofity Gear app was finicky. Now it will not work at all. All it ever will say in remote mode is "Can not connect to Spotify on your phone. Please open t...

Scott-

Casual Listener

17226 Views

9 replies

5 likes

  • 17226 Views
  • 9 replies
  • 5 likes

Superuser Contribution Downloading music to the new Samsung Galaxy Watch or Gear S3

Here is the solution to be able to download music to your Samsung Galaxy Watch or Gear S3 and the Samsung Gear watches with Spotify, to enable you to be able to listen to music from your watch offline when you are away from wifi or bluetooth (out run...

Casual Listener

Here is the solution to be able to download music to your Samsung Galaxy Watch or Gear S3 and the Samsung Gear watches with Spotify, to enable you to be able to listen to music from your watch o...

maqs

Newbie

157396 Views

28 replies

57 likes

Galaxy Watch
Gear S3
samsung watch
  • 157396 Views
  • 28 replies
  • 57 likes

Solved!! Unlink Clock from Spotify

PlanPremiumCountryCanada DeviceGoogle Pixel 1Operating SystemAndroid Kernel 3.18.12 My Question or Issue Hi I'm wondering it it's possible to unlink the Spotify app from the clock app as it sometimes has random notificaitons that pop up and disappear...

Casual Listener

Plan Premium Country Canada  Device Google Pixel 1 Operating System Android Kernel 3.18.12   My Question or Issue  Hi I'm wondering it it's possible to unlink the Spotify app...

Atlas_2

Casual Listener

18528 Views

4 replies

1 likes

  • 18528 Views
  • 4 replies
  • 1 likes

Recommended Music

PlanPremiumCountry USDeviceSamsung Galaxy S8+Operating SystemAndroid 8 I had seen a thread on here but the issue was not solved so here I am.This is only happening on one playlist of mine (so far). At the end of my one playlist on my Android phone, S...

Casual Listener

Plan Premium Country  US Device Samsung Galaxy S8+ Operating System Android 8   I had seen a thread on here but the issue was not solved so here I am. This is only happening on on...

423 Views

0 replies

0 likes

  • 423 Views
  • 0 replies
  • 0 likes

Disappearing Music

PlanFree/PremiumCountry DeviceZte Grandx 4Operating System(iOS 10, Android Oreo, Windows 10,etc.) Android Oreo, I thinkMy Question or Issue So for the past few days I've noticed several of the clusters of songs under 'Artists' have just vanished. Bef...

Regular

Plan Free/Premium Country   Device Zte Grandx 4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)  Android Oreo, I think My Question or Issue  So for the past few...

Crain93

Regular

456 Views

3 replies

0 likes

  • 456 Views
  • 3 replies
  • 0 likes

different behavior android-iphone

Plan Premium Device Sony XZ1 compactOperating System Android 9 Hello, using spotify connect with my Yamaha Amp.While with an Iphone X i can use the volume buttons even when the phone is off,with Android the behavior is different: the volume buttons w...

Newbie

Plan Premium  Device Sony XZ1 compact Operating System Android 9   Hello, using spotify connect with my Yamaha Amp. While with an Iphone X i can use the volume buttons e...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

Cannot connect to Chromecast Audio from Android Pie on Galaxy Note 9

I cannot connect to Chromecast Audio from Android Pie running on Galaxy Note 9. Whenever I try to do it, all the Chromecast devices are grayed out and cannot be selected. On the other hand, I can cast audio from other installed applications (ie. Musi...

Newbie

I cannot connect to Chromecast Audio from Android Pie running on Galaxy Note 9. Whenever I try to do it, all the Chromecast devices are grayed out and cannot be selected. On the other hand, I can cas...

550 Views

0 replies

0 likes

Android Pie
chromecast audio
Galaxy Note 9
  • 550 Views
  • 0 replies
  • 0 likes

Ruined Song/Album Organisation

Why did Spotify find it necessary to remove individually saved / ticked songs from being listed in the user library in the album section of all platforms except web?I used to browse my saved/ticked selection of music via albums as I find it's the mos...

Gig Goer

Why did Spotify find it necessary to remove individually saved / ticked songs from being listed in the user library in the album section of all platforms except web? I used to browse my ...

505 Views

0 replies

1 likes

Android
Indexing
iphone
Music
Organisation
PC
  • 505 Views
  • 0 replies
  • 1 likes

How to start Spotify automatically connected to Cast device

Plan PremiumCountry Czech Device - Asus ZenPad 8Operating System Android 7 My Question or IssueHow to configure Spotify to automatically start playback at Cast device ? I play my music from Spotify using Google ChromeCast - now I have always point mu...

Regular

Plan Premium Country Czech   Device - Asus ZenPad 8 Operating System Android 7   My Question or Issue How to configure Spotify to automatically start playback at Cast device ? I...

574 Views

0 replies

1 likes

  • 574 Views
  • 0 replies
  • 1 likes

Asus ZenPad 8 - skip song by swaping picture not working

Plan PremiumCountry Czech Rep Device Asus ZenPad 8Operating SystemAndroid 7 My Question or IssueI ussually skip track by swapping on its picture, at my Nexus 7 and Honor 10 all OK, but with Asus ZenPad 8 this is not working, picture changes, anyway o...

Regular

Plan Premium Country Czech Rep   Device Asus ZenPad 8 Operating System Android 7   My Question or Issue I ussually skip track by swapping on its picture, at my Nexus 7 and...

297 Views

0 replies

0 likes

  • 297 Views
  • 0 replies
  • 0 likes

Songs not downloading all the way

I'm a premium user in the US, and I'm having trouble with my Android Galaxy J3. The first issue is that many of my downloaded songs say that they are downloaded, but they only download for about a minute. The second issue I have is that many of my ar...

Casual Listener

I'm a premium user in the US, and I'm having trouble with my Android Galaxy J3. The first issue is that many of my downloaded songs say that they are downloaded, but they only download for about a mi...

269 Views

0 replies

0 likes

  • 269 Views
  • 0 replies
  • 0 likes

Al minimizar la app y regresar ocurre lo siguiente

Soy usuario premium y tengo mi musica descargada mi dispositivo es un huawei mate 10 lite y esto solo ocurre con los artistas que tengo descargados

Newbie

Soy usuario premium y tengo mi musica descargada mi dispositivo es un huawei mate 10 lite  y esto solo ocurre con los artistas que tengo descargados    

399 Views

0 replies

0 likes

  • 399 Views
  • 0 replies
  • 0 likes

Gapless Playback - bug?

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Google HomePCOperating SystemAndroid 8.0.0Windows 10 1809 Is there an bug? I still have breaks between tracks even though this gapless playback option is enabled. Mixed albums have an one second break b...

Newbie

Plan Premium Country Germany Device Samsung Galaxy S7 Google Home PC Operating System Android 8.0.0 Windows 10 1809   Is there an bug? I still have breaks between tracks even though ...

normanr

Casual Listener

614 Views

1 replies

0 likes

  • 614 Views
  • 1 replies
  • 0 likes

Album art not displaying on mobile

PlanPremiumDeviceBlackBerry Z10Operating SystemBlackBerry 10 OS Version 10.3.3.3216 Album art doesn't seem to be displaying, instead it's the generic grey vinyl. The strange part is that even when my phone is connected to wifi, album art still won't ...

Newbie

Plan Premium Device BlackBerry Z10 Operating System BlackBerry 10 OS Version 10.3.3.3216    Album art doesn't seem to be displaying, instead it's the generic grey vinyl. The strange ...

532 Views

0 replies

0 likes

  • 532 Views
  • 0 replies
  • 0 likes