Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1064 Views
  • 0 replies
  • 4 likes

Shuffle After Searched for Songs

Plan: PremiumCountry: UK DeviceGalaxy S7Operating System :Android Oreo, My Question or Issue My issue is regarding the shuffle function not working. If im in my playlist and i proceed to "find/search" for all my linkin park songs within the playlist ...

  • Newbie
  • Plan: Premium Country: UK   Device Galaxy S7 Operating System :Android Oreo,    My Question or Issue  My issue is regarding the shuffle function not working. If ...
  • Amadán
  • Casual Listener
  • 2251 Views
  • 1 replies
  • 0 likes
  • 2251 Views
  • 1 replies
  • 0 likes

Solved!! Cant disable waze banner pop up

PlanPremiumCountry Dominican Republic DevicePixel 1Operating SystemAndroid Pie 9 My Question or Issue I don't have waze installed, i went to settings /social and turned off thr waze option. I still gddt fhe annoying waze banner every time i open or m...

  • Casual Listener
  • Plan Premium Country  Dominican Republic  Device Pixel 1 Operating System Android Pie 9   My Question or Issue  I don't have waze installed, i went to settings /social a...
  • Machiel_M
  • Roadie
  • 10949 Views
  • 3 replies
  • 6 likes
  • 10949 Views
  • 3 replies
  • 6 likes

Import function doesn't show my sd card folder

PlanPremiumDeviceSamsung Galaxy J2Operating SystemAndroid My Question or IssueHi, I just got a new phone and was setting up my music, but when I go to the import function, my sd card folders don't show up. The app saves data in the card normally, I a...

  • Casual Listener
  • Plan Premium Device Samsung Galaxy J2 Operating System Android   My Question or Issue Hi, I just got a new phone and was setting up my music, but when I go to the import function, my sd ...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Solved!! Music interruption

PlanPremiumCountry ItalyDeviceNokia 6.1Operating SystemAndroid 9 My Question or IssueAfter (less or more) 10 minutes of playing, music stops. I have to re-play the track from the beginning.

  • Casual Listener
  • Plan Premium Country  Italy Device Nokia 6.1 Operating System Android 9   My Question or Issue After (less or more) 10 minutes of playing, music stops. I have to re-play the track...
  • Noah
  • Spotify Star
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes

Solved!! Profile Trouble

How come people's accounts load when I look them up? They just say it's loading but they never do.

  • Casual Listener
  • How come people's accounts load when I look them up? They just say it's loading but they never do.   
  • Brunelicia
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

how can you lunch a playlist in specific time everyday automatically

i want this for my clinic , i want it to work without from anybody else i just want it to play a playlist everyday in my workin hour i will shut it dowen manually before leavng any ideas ?? thank you

  • Newbie
  • i want this for my clinic , i want it to work without from anybody else  i just want it to play a playlist everyday in my workin hour  i will shut it dowen manually before leavng  &...
  • Brunelicia
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Cannot see all albums/artist on My Library

PlanPremiumCountryCanadaDeviceLG G6Operating SystemAndroid Oreo My Question or Issue Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This has brought massive issues. Within Music I can see a Playlist: "Favourite Songs"...

  • Regular
  • Plan Premium Country Canada Device LG G6 Operating System Android Oreo   My Question or Issue  Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This...
  • 993 Views
  • 0 replies
  • 8 likes
  • 993 Views
  • 0 replies
  • 8 likes

"Your Library" redesign, where are my artists / albums??

PlanPremiumCountryCanadaDeviceLG G6Operating SystemAndroid Oreo My Question or Issue Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This has brought massive issues. Within Music I can see a Playlist: "Favourite Songs"...

  • Regular
  • Plan Premium Country Canada Device LG G6 Operating System Android Oreo   My Question or Issue  Hi, I have noticed yesterday thet when I clik on "my library" the menu changed. This...
  • 303 Views
  • 0 replies
  • 1 likes
  • 303 Views
  • 0 replies
  • 1 likes

Size of songs?

I have a question to ask more like a comparison. Using spotify songs takes more storage than mp3? Or there is no difference between mp3 and spotify songs in the size? If you were to compare a same song or something.

  • Casual Listener
  • I have a question to ask more like a comparison.   Using spotify songs takes more storage than mp3? Or there is no difference between mp3 and spotify songs in the size?   If you were to...
  • Brunelicia
  • Community Legend
  • 5431 Views
  • 3 replies
  • 0 likes
  • 5431 Views
  • 3 replies
  • 0 likes

Android app keeps crashing

PlanPremium student with HuluCountry USADeviceSamsung Galaxy 9Operating SystemAndroid 8.0.0 My Question or IssueThe app keeps crashing. Itll play one song and just become unusable. Sometimes the app won't even load. Other times it just freezes where ...

  • Newbie
  • Plan Premium student with Hulu Country  USA Device Samsung Galaxy 9 Operating System Android 8.0.0   My Question or Issue The app keeps crashing. Itll play one song and just beco...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Downloads from "Mix of the week"

Hello everybody,I have marked my "mix of the week"-playlist for download. What happens on Monday with the old songs, when they disappear from the mix of the week? Will they be automatically deleted from the phone memory, or will they stay in the phon...

  • Newbie
  • Hello everybody, I have marked my "mix of the week"-playlist for download. What happens on Monday with the old songs, when they disappear from the mix of the week? Will they be automatically deleted...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Spotify won't download over wifi if mobile data is set to wrong sim card

PlanPremiumCountryNetherlandsDeviceOnePlus 6T A6013Operating SystemOxygenOS 9.0.11 My Question or IssueWhen I try to download over wifi Spotify asks me to enable downloading over cellular. I discovered that telling my phone to use my UK sim card for ...

  • Newbie
  • Plan Premium Country Netherlands Device OnePlus 6T A6013 Operating System OxygenOS 9.0.11   My Question or Issue When I try to download over wifi Spotify asks me to enable downloading ...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Possibilità di vedere tutte le canzoni con un tasto

PlanFree/PremiumCountry DeviceOne Plus 3tOperating SystemAndroid Oreo My Question or IssueSarebbe possibile aggiungere un tasto per permettere la visione di tutte le canzoni quando si cerca un artista/gruppo invece che aprire tutti gli album per cerc...

  • Newbie
  • Plan Free/Premium Country   Device One Plus 3t Operating System Android Oreo   My Question or Issue Sarebbe possibile aggiungere un tasto per permettere la visione di tutte le can...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Swipe down to search gone?

PlanPremiumCountry Hong KongDeviceAsusOperating SystemAndroid Pie My Question or Issue Swiping down to search songs is gone? I used to search by swiping down but it seems like it won't work now, it was such a nice feature, is there any way to enable ...

  • Newbie
  •   Plan Premium Country  Hong Kong Device Asus Operating System Android Pie   My Question or Issue  Swiping down to search songs is gone? I used to search by swiping dow...
  • 194 Views
  • 0 replies
  • 1 likes
  • 194 Views
  • 0 replies
  • 1 likes

Single track repeat not working

PlanPremium Country GERDeviceSony Xperia XZ3Operating System Android 9 My Question or Issue The repeat button changes from repeat all to off. Thus single track repeat unavailable. Spotifys latest version. Tested in several playlists and other environ...

  • Newbie
  • Plan Premium  Country  GER Device Sony Xperia XZ3 Operating System  Android 9   My Question or Issue  The repeat button changes from repeat all to off.  Thus ...
  • 286 Views
  • 0 replies
  • 1 likes
  • 286 Views
  • 0 replies
  • 1 likes

[Bug] Album 'Recently Played' broken/ disordered

PlanPremiumCountry UKDeviceOneplus 3TOperating SystemAndroid 9 My Question or Issue Hi,When I filter my 'recently played' albums, they come up in a completely random order which does not correspond to the order I listened in.I know my account is not ...

  • Casual Listener
  • Plan Premium Country  UK Device Oneplus 3T Operating System Android 9   My Question or Issue  Hi, When I filter my 'recently played' albums, they come up in a completely ran...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Emojis in Playlist description not displayed (Android)

PlanFree/PremiumCountry Germany DeviceHuawei P20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, I put emojis in my playlist desricption and it's well displayed on my desktop Spotify Version (Windows 10), but the icons...

  • Roadie
  • Plan Free/Premium Country Germany   Device Huawei P20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey, I put emojis in my playlist desri...
  • Brunelicia
  • Community Legend
  • 1476 Views
  • 1 replies
  • 0 likes
  • 1476 Views
  • 1 replies
  • 0 likes

App Crashes Immediately Upon Opening

PlanPremium - Family Country USA DeviceLG G6 Operating SystemAndroid My Question or IssueI am attempting to run Spotify version 8.4.91.861. However, immediately after the app opens, it crashes. I have attempted several re-installs at this point, each...

  • Newbie
  • Plan Premium - Family   Country  USA   Device LG G6   Operating System Android   My Question or Issue I am attempting to run Spotify version 8.4.91.861. However,...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Android app problems

PlanPremiumCountry CanadaDeviceSamsung S9Operating SystemAndroid 8.0.0 My Question or IssueMy playback is garbage Constantly stopping and starting songs while listening, even downloaded ones , takes forever to load any of the pages, (playlists, artis...

  • Newbie
  • Plan Premium Country  Canada Device Samsung S9 Operating System Android 8.0.0   My Question or Issue My playback is garbage  Constantly stopping and starting songs while lis...
  • Mantisentil
  • Community Legend
  • 566 Views
  • 1 replies
  • 1 likes
  • 566 Views
  • 1 replies
  • 1 likes

Superuser Contribution Offline mode with Android Auto

PlanPremiumCountry USADevicePixel (Original)Operating SystemAndroid 9.0 My Question or Issue As of Android Auto's 11/29 update, I can no longer control Spotify through Android Auto (A.A.) in offline mode. If I initiate it on my phone, either before o...

  • Regular
  • Plan Premium Country  USA Device Pixel (Original) Operating System Android 9.0   My Question or Issue  As of Android Auto's 11/29 update, I can no longer control Spotify thro...
  • Peter
  • Spotify Legend
  • 13181 Views
  • 39 replies
  • 36 likes
  • 13181 Views
  • 39 replies
  • 36 likes