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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 853727 Views
  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 853727 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 19712 Views
  • 3 replies
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  • 19712 Views
  • 3 replies
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Superuser Contribution Browse is not working and whenever I search it only searches for downloaded songs. (I'm online too)

PlanPremiumCountry USADeviceSamsung Galaxy8Operating SystemAndroid Oreo My Question or Issue Whenever I go to search for a song, the search engine will only search my downloaded songs. I think the app thinks I'm offline so I've closed it and restarte...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy8 Operating System Android Oreo   My Question or Issue  Whenever I go to search for a song, the search engine will only se...
  • muzakstylee
  • Newbie
  • 2580 Views
  • 2 replies
  • 1 likes
  • 2580 Views
  • 2 replies
  • 1 likes

Latest Version 8.4.68.911 Bluetooth doesn't work (again!)

Android 7/LG v20/Premium Anyone running into the same Bluetooth issue back in 2016? Bluetooth works for 5 minutes and then you suddenly can't control play/skip/pause functions through the Bluetooth device. Obviously there is no quality control at Spo...

  • Roadie
  • Android 7/LG v20/Premium   Anyone running into the same Bluetooth issue back in 2016? Bluetooth works for 5 minutes and then you suddenly can't control play/skip/pause functions through the Bl...
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  • 263 Views
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Switches devices without a warning

PlanPremiumCountryUSA DeviceSamsung 8 and iphone 6 My Question or IssueI used to have an iphone and when I would listen to spotify, when I logged in, if my partner was using the account, it would ask me if I wanted to takeover the music. I was aware ...

  • Casual Listener
  • Plan Premium Country USA   Device Samsung 8 and iphone 6     My Question or Issue I used to have an iphone and when I would listen to spotify, when I logged in, if my partner...
  • Jose_M
  • Spotify Star
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
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Offline

PlanFree/PremiumCountry DeviceHtcOperating System Android My Question or Issue Help please. My device is stuck offline. I have full internet connection. I can play music but not search or add anything new. Have tried logging out and back in but nothi...

  • Newbie
  • Plan Free/Premium Country   Device Htc Operating System Android    My Question or Issue  Help please. My device is stuck offline. I have full internet connection. I ...
  • Billy-J
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Premium
  • 188 Views
  • 1 replies
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Problema sonido

PlanPremiumCountryArgentinaDeviceMoto G5 PLUS My Question or Issue Tengo un problema de sonido, al activar el ecualizador, cuándo escucho una música, ya sea con o sin auriculares, el sonido sube y baja de repente, y resulta molesto. Alguna solución? ...

  • Newbie
  • Plan Premium Country Argentina Device Moto G5 PLUS     My Question or Issue   Tengo un problema de sonido, al activar el ecualizador, cuándo escucho una música, ya sea con ...
  • 147 Views
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  • 147 Views
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Solved!! Search does only find donwloaded songs on android

No error message, but the seach does only come up with saved/downloaded songs. I guess that's a setup thing but can't find the solution.Any thoughts? Or the solution?

  • Casual Listener
  • No error message, but the seach does only come up with saved/downloaded songs. I guess that's a setup thing but can't find the solution. Any thoughts? Or the solution?
  • Jose_M
  • Spotify Star
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Solved!! [Social] Share Your Music with Friends

PlanPremiumCountryEngland DeviceSamsung Galaxy S7 EdgeOperating SystemAndroid 8.0.0 My Question or IssueRecently - literally within the last couple of days - the share feature of spotify no longer works. I have rcently been sharing song links via wha...

  • Casual Listener
  • Plan Premium Country England   Device Samsung Galaxy S7 Edge Operating System Android 8.0.0   My Question or Issue Recently - literally within the last couple of days - the share...
  • AlexisBajonero
  • Casual Listener
  • 882 Views
  • 13 replies
  • 4 likes
  • 882 Views
  • 13 replies
  • 4 likes

Broken player

PlanPremiumCountry IsraelDeviceAdroid 6 DVROperating SystemAndroid 6.0.1 My Question or Issue Everything was fine and now the player appears broken (buttons over the picture)

  • Newbie
  • Plan Premium Country  Israel Device Adroid 6 DVR Operating System Android 6.0.1   My Question or Issue  Everything was fine and now the player appears broken (buttons over th...
  • 175 Views
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  • 175 Views
  • 0 replies
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Beginner Shuffle Question

I have read a few threads on shuffle and they seem to be about more complicated ways to make the shuffle mode do certain things. No one seems to have my complaint so I must be doing something wrong. My question is just why when I choose shuffle play ...

  • Songwriter
  •   I have read a few threads on shuffle and they seem to be about more complicated ways to make the shuffle mode do certain things.  No one seems to have my complaint so I must be doing som...
  • deadgreysnow
  • Casual Listener
  • 492 Views
  • 6 replies
  • 0 likes
  • 492 Views
  • 6 replies
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Accidental thumbs down

PlanPremiumCountryUSA DeviceHTC ONEOperating SystemAdroid 8.0.0 My Question or Issue The thumbs down accidental hit has been reported plenty and votes on considerably. The problem that I have is not only can you not edit thumbs up and down, but the t...

  • Casual Listener
  • Plan Premium Country USA  Device HTC ONE Operating System Adroid 8.0.0   My Question or Issue  The thumbs down accidental hit has been reported plenty and votes on considerab...
  • Jose_M
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Solved!! Playlist cover problem

DeviceSamasung Galaxy 8+ My Question or Issue Hey, I'm trying to change the playlist covers and in my phone it's not working.

  • Regular
  •   Device Samasung Galaxy 8+     My Question or Issue   Hey, I'm trying to change the playlist covers and in my phone it's not working.
  • Maayan13211
  • Regular
  • 1033 Views
  • 4 replies
  • 0 likes
  • 1033 Views
  • 4 replies
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Spotify starts by itself after reveing a call...

PlanFree/PremiumCountry UKDeviceSamsung S7 edge Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify starts up by itself when I get a call. Very annoying and embarrassing if I'm in a meeting etc. and reject the call, t...

  • Casual Listener
  • Plan Free/Premium Country  UK Device Samsung S7 edge  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Spotify starts up by itself w...
  • Davidjmac78
  • Casual Listener
  • 759 Views
  • 5 replies
  • 0 likes
  • 759 Views
  • 5 replies
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Automatically put into offline mode

PlanPremiumCountry UKDeviceGoogle PixelOperating SystemAndroid Oreo My Question or Issue I keep getting put automatically into offline mode even though I am online. It says Playback (unavailable now) and the option to put myself into online mode is s...

  • Newbie
  • Plan Premium Country  UK Device Google Pixel Operating System Android Oreo   My Question or Issue  I keep getting put automatically into offline mode even though I am on...
  • 193 Views
  • 0 replies
  • 2 likes
  • 193 Views
  • 0 replies
  • 2 likes

Bonjour, je vous contacte car mon paiment Spotify c'est effectue deux fois ce mois ci (août 2018)

Mon premier paiement Spotify de 9,99 s'est effectue le 15 août 2018. Mais il y en a eu un second le 29 août 2018 de 8,00 qui ne se faot pas habituellement. Pourriez-vous m'expliquer ce que sont ces 8 euros. Et si c'est une erreur me les rendre.

  • Newbie
  • Mon premier paiement Spotify de 9,99 s'est effectue le 15 août 2018. Mais il y en a eu un second le 29 août 2018 de 8,00 qui ne se faot pas habituellement. Pourriez-vous m'expliquer ce que sont ces 8...
  • 216 Views
  • 0 replies
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  • 216 Views
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Automatically put in offline mode randomly

PlanPremiumCountry SwedenDeviceSamsung Galaxy S8+Operating SystemAndroid My Question or Issue9/10 times my Spotify jumps into offline mode by itself. I have no other connections, just my phone and shut down pc at home. I can solve it for a short peri...

  • Regular
  • Plan Premium Country  Sweden Device Samsung Galaxy S8+ Operating System Android   My Question or Issue 9/10 times my Spotify jumps into offline mode by itself. I have no other con...
  • 359 Views
  • 0 replies
  • 2 likes
  • 359 Views
  • 0 replies
  • 2 likes

Use local (Non-Spotify) Files in Playlists

PlanPremiumCountryUSA DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI have a collection of rare/old tracks that are not available on Spotify or any other streaming service.I'd like to incorporate them into Spotify Playlists t...

  • Casual Listener
  •   Plan Premium Country USA   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I have a collection of rare/old tracks that are not available...
  • Joe
  • Community Legend
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

I get placed in offline mode automatically

PlanPremiumCountry SwedenDeviceSamsung galaxy s8+Operating SystemAndroid My Question or Issue9/10 times my Spotify jumps into offline mode by itself. I have no other connections, just my phone and shut down pc at home. I can solve it for a short peri...

  • Regular
  • Plan Premium Country  Sweden Device Samsung galaxy s8+ Operating System Android   My Question or Issue 9/10 times my Spotify jumps into offline mode by itself. I have no other con...
  • AshPaw
  • Regular
  • 446 Views
  • 5 replies
  • 0 likes
  • offline
  • 446 Views
  • 5 replies
  • 0 likes

Solved!! Favorites

Samsung Galaxy S8 I went to play my favorites but it says I have not liked anything yet. I have artists and albums liked, which automatically adds the songs too. The songs went show up though. I go to the specific song and it's already liked, so I ta...

  • Newbie
  • Samsung Galaxy S8   I went to play my favorites but it says I have not liked anything yet. I have artists and albums liked, which automatically adds the songs too. The songs went show up thoug...
  • Loxer
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Not showing up
  • 265 Views
  • 1 replies
  • 0 likes

Unable to share music

PlanPremiumCountryMalaysia DeviceNokia 8 (Android 8.1.0)Operating SystemAndroid Oreo 8.1.0 1 August 2018 Security Patch My Question or Issue When I select "Share" the whole app freeze and restarts, whereby it should appear the "share menu" that allow...

  • Newbie
  • Plan Premium Country Malaysia   Device Nokia 8 (Android 8.1.0) Operating System Android Oreo 8.1.0 1 August 2018 Security Patch   My Question or Issue  When I sele...
  • Billy-J
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Earphones

PlanPremiumCountry ArgentinaDeviceSamsung j7Operating SystemAndroind 7 My Question or Issue Hi! I got a J7 2016 android phone. I was listening to music on spotify when suddenly it stops. I took my phone to a service, and after a really long week, the...

  • Casual Listener
  • Plan Premium Country  Argentina Device Samsung j7 Operating System Androind 7   My Question or Issue  Hi! I got a J7 2016 android phone. I was listening to music on spotify w...
  • -jvsbz_afzwpo
  • Casual Listener
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes