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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4126 Views

0 replies

6 likes

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Can't login after phone restart

PlanPremiumCountry GermanyDeviceHuawei Mate 9 My Question or Issue Every time I restart my phone Spotify asks me to log in again. If I try to it tells me that I am offline. The only solution I have found by now is to completely remove Spotify and rei...

Casual Listener

Plan Premium Country  Germany Device Huawei Mate 9   My Question or Issue  Every time I restart my phone Spotify asks me to log in again. If I try to it tells me that I am offl...

GhostMW

Casual Listener

642 Views

2 replies

0 likes

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Problem with the size of my download

Hi,I've got a One Plus 5t, and I'm subscribed to Spotify. I found on the setting that we can change the qyaliquof our download. I read that use more stockage in my phone, but ... it's using too much place on my phone and I want to go back ! How can I...

Newbie

Hi, I've got a One Plus 5t, and I'm subscribed to Spotify. I found on the setting that we can change the qyaliquof our download. I read that use more stockage in my phone, but ... it's using too muc...

248 Views

0 replies

0 likes

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Instagram story share

PlanPremiumCountry HungaryDeviceHuawei P20 LiteOperating SystemAndroid 8.0 My Question or Issue HiSo, i wanted to share music in my instagram story but i dont have the option to it.I have all the updates, i even reinstalled spotify and instagram, do ...

Newbie

Plan Premium Country  Hungary Device Huawei P20 Lite Operating System Android 8.0   My Question or Issue  Hi So, i wanted to share music in my instagram story but i dont hav...

Noah

Spotify Star

435 Views

1 replies

0 likes

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Music stops playing after only 1 song

PlanPremiumCountryUnited States DeviceSamsung Galaxy S9+Operating SystemAndroid Pie (beta) My Question or IssueIf I search for an artist, and scroll down to 'See All Songs' I get a huge list. I press the first song, and it plays, then the music compl...

Casual Listener

Plan Premium Country United States   Device Samsung Galaxy S9+ Operating System Android Pie (beta)    My Question or Issue If I search for an artist, and scroll down to 'See...

355 Views

0 replies

0 likes

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Superuser Contribution Constant Waze Banner part 2

PlanPremiumCountry CanadaDevice Samsung Galaxy S7Operating SystemAndroid 8.0.0 Spotify version: latest version on Google play as of Jan 24, 2019. My Question or Issue Recently Spotify started using the car screen when connected to my car Bluetooth. W...

Casual Listener

Plan Premium Country  Canada Device  Samsung Galaxy S7 Operating System Android 8.0.0   Spotify version:  latest version on Google play as of Jan 24, 2019.   My Qu...

Katerina

Spotify Legend

1534 Views

10 replies

6 likes

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Solved!! Lock screen controls don't work

PlanPremiumCountry ItalyDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue Hello, with Android Oreo lock screen controls are shown as usual but aren't working. The same thing happens when the device is connected with car audio s...

Casual Listener

Plan Premium Country  Italy Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  Hello, with Android Oreo lock screen controls are shown as usual bu...

missbennet

Casual Listener

16686 Views

2 replies

1 likes

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Playlist muda sozinha

Olá,Preciso de ajuda a respeito da reprodução de playlists. Diversas vezes, quando estou ouvindo qualquer playlist salva, ela muda para uma playlist que não é minha - em geral, uma playlist de músicas italianas. Isso acontece no Android. Oreo.O que p...

Newbie

Olá, Preciso de ajuda a respeito da reprodução de playlists. Diversas vezes, quando estou ouvindo qualquer playlist salva, ela muda para uma playlist que não é minha - em geral, uma playlist de músi...

KallyOliveira

Newbie

5596 Views

1 replies

19 likes

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[Android Pie] Stop auto launch

PlanPremiumCountryHongKongDeviceGoogle Pixel Operating SystemAndroid 9.0 with Feb Security Patch, Stock ROM My Question or IssueCould you please stop auto launching while:1. Plugging in a bluetooth headphone?2. Using another music player, then I paus...

Visitor

  Plan Premium Country HongKong Device Google Pixel    Operating System Android 9.0 with Feb Security Patch, Stock ROM   My Question or Issue Could you please stop aut...

274 Views

0 replies

1 likes

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No bass in car...

Hello, I got a OnePlus One device and used to play music through Bluetooth in my car with other apps such as Deezer, etc. And everything works well! However, I got now Spotify (with premium account) and when I try to play music in my car, the music i...

Casual Listener

  Hello,   I got a OnePlus One device and used to play music through Bluetooth in my car with other apps such as Deezer, etc. And everything works well!   However, I got now Spoti...

Vincent2Mots

Casual Listener

569 Views

1 replies

1 likes

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Why Spotify sucks in 2019 (on Android)

I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore my view is obviously narrow. Please let me know wh...

Music Fan

I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore...

583 Views

0 replies

4 likes

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Waze still prompting to be turned on, why is this not fixed yet?

I'm running the latest Spotify from the store on Oreo, and its still prompting for WAZE ALL THE TIME. Why are you still spamming customers for waze? Get into car, WANT TO USE WAZE?Park Car, WANT TO USE WAZE?Drive thru, WANT TO USE WAZE?Goto store, WA...

Regular

I'm running the latest Spotify from the store on Oreo, and its still prompting for WAZE ALL THE TIME.   Why are you still spamming customers for waze?   Get into car, WANT TO ...

Noah

Spotify Star

617 Views

1 replies

2 likes

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Waze banner returns when going to "now playing" in car mode

PlanPremiumCountryUSA DevicePixel 1Operating SystemAndroid P My Question or IssueThe Waze promo banner keeps popping up, even after repeatedly dismissing it. I can consistently reproduce this issue:1) Get into car2) Go to Spotify app3) Dismiss Waze p...

Newbie

Plan Premium Country USA   Device Pixel 1 Operating System Android P   My Question or Issue The Waze promo banner keeps popping up, even after repeatedly dismissing it. I can con...

Noah

Spotify Star

438 Views

1 replies

1 likes

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Lyrics with new update but can't view

PlanPremiumCountry Thailand DeviceHuawei p20 My Question or Issue The latest update of spotify has given me an option to view lyrics of many selected songs. However, that only works on my iPhone 6 but not Huawei p20, eventhough they both show the sam...

Casual Listener

Plan Premium Country  Thailand   Device Huawei p20   My Question or Issue  The latest update of spotify has given me an option to view lyrics of many selected songs. Howe...

Scrupulous

Casual Listener

1176 Views

3 replies

0 likes

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Connecting to Spotify Notification

Hey everyone, I just noticed an odd notification start popping up on my phone and I'm not sure why it's there. At random times throughout the day, regardless of what applications are open, I'll get a notificaiton that says "Connecting to Spotify", as...

Composer

Hey everyone, I just noticed an odd notification start popping up on my phone and I'm not sure why it's there.    At random times throughout the day, regardless of what applications are o...

burplesnout

Newbie

32312 Views

23 replies

95 likes

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Solved!! Android 9 update...unable to change tracks via Bluetooth

PremiumUSA DeviceSamsung S9+Android 9 Spotify Version 8.4.91.861 My Question or IssueAfter recent Android 9 update on Feb 2019, I'm unable to change track via Bluetooth.No response from Forward and Back controls on Honda CRV bluetooth controls.No iss...

Regular

Premium USA  Device Samsung S9+ Android 9    Spotify Version 8.4.91.861   My Question or Issue After recent Android 9 update on Feb 2019, I'm unable to change track via B...

NalLvsSPFY

Regular

1438 Views

1 replies

1 likes

Android 9
Changing Tracks
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Listening local files

PlanPremiumCountry Argentina DeviceSamsung Galaxy s8+Operating SystemAndroid Oreo My Question or Issue Hey, I would like to know i I can listen my imported local files to android outside my wifi area, that is, offline, because I can't play these impo...

Music Fan

Plan Premium Country Argentina   Device Samsung Galaxy s8+ Operating System Android Oreo   My Question or Issue  Hey, I would like to know i I can listen my imported...

235 Views

0 replies

0 likes

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Playlist Songs constantly being moved

PremiumCountryPortugal Device(Huawei P8 Lite 2015, Lenovo Legion Y520)Operating System(Android, Windows 10) My Question or Issue My playlist is normal, working just fine but once in a while songs from the middle end or random spots on my playlist kee...

Newbie

  Premium Country Portugal   Device (Huawei P8 Lite 2015, Lenovo Legion Y520) Operating System (Android, Windows 10)   My Question or Issue  My playlist is normal, work...

175 Views

0 replies

0 likes

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Constant Waze Banner

PlanPremiumCountry USDeviceGoogle Pixel 2Operating SystemAndroid Oreo My Question or Issue Every time I open the app, I get the Waze prompt. I have the setting turned off, but the pop up persists. I have checked for updates in the Play Store but I am...

Newbie

Plan Premium Country  US Device Google Pixel 2 Operating System Android Oreo   My Question or Issue  Every time I open the app, I get the Waze prompt. I have the setting...

Noah

Spotify Star

425 Views

2 replies

0 likes

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Tracks automatically deleted from a Playlist

PlanPremiumCountry CanadaDeviceAll devicesOperating SystemAll OS My Question or IssueI have a playlist that, for seemingly no reason, had ~15 or so songs deleted from it. They were not removed from Spotify (i.e. the 'show unplayable tracks' toggle do...

Newbie

  Plan Premium Country  Canada Device All devices Operating System All OS   My Question or Issue I have a playlist that, for seemingly no reason, had ~15 or so songs deleted...

244 Views

0 replies

0 likes

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Extending Private Session

PlanPremiumCountry CanadaDeviceSamsung 8A My Question or Issue I'd like it if i could adjust how long private session would stay on. I sleep listening to the rain or quiet oianos but that means tons of instrumentals are being added to my recommended ...

Casual Listener

Plan Premium Country  Canada Device Samsung 8A   My Question or Issue  I'd like it if i could adjust how long private session would stay on. I sleep listening to the rain or qu...

Noah

Spotify Star

588 Views

1 replies

0 likes

extending
Privacy
session
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