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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

410427 Views

554 replies

37 likes

Account
Free
  • 410427 Views
  • 554 replies
  • 37 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8961 Views

0 replies

7 likes

  • 8961 Views
  • 0 replies
  • 7 likes

One Artist Page Won't Load

Hello Spotify Community, I've recently had an issue loading my Green Day artist page (under downloaded artists.) I haven't had this problem with any other artist. I have 237 songs downloaded from Green Day (I like them a lot). Attached is what I see ...

Casual Listener

Hello Spotify Community,   I've recently had an issue loading my Green Day artist page (under downloaded artists.)   I haven't had this problem with any other artist. I have 237 songs d...

303 Views

0 replies

1 likes

  • 303 Views
  • 0 replies
  • 1 likes

Songs in playlist NOT playing.

PlanFreeCountry ArgentinaDeviceSamsung Galaxy J7 2016Operating SystemAndroidMy Question or Issue Title, I added two new songs on my playlist and it seems like Spotify doesn't want me to listen to them, I can clearly see them in the playlist but they ...

Newbie

Plan Free Country  Argentina Device Samsung Galaxy J7 2016 Operating System Android My Question or Issue  Title, I added two new songs on my playlist and it seems like Spotify does...

Loxer

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Micro SD encriptada

PlanPremiumCountryMexico DeviceS9Operating SystemAndroid 8.0.0 Tengo una MicroSD , y esta encriptada. en Spotify tengo musica descargada en la SD. pero siempre que tengo que reiniciar, la ubicacion de almaceamiento me la cambia al INTERNO, y vuelve a...

Casual Listener

Plan Premium Country Mexico  Device S9 Operating System Android 8.0.0   Tengo una MicroSD , y esta encriptada.  en Spotify tengo musica descargada en la SD. pero siempre que t...

javiercabrera83

Casual Listener

769 Views

4 replies

0 likes

  • 769 Views
  • 4 replies
  • 0 likes

How do I turn off shuffle play on the free app?

PlanFreeCountry USA DeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or Issue How do I turn off shuffle play in the app and browser. It does not give me crossed arrows to do so. Also why can't I replay a song the I just heard anymore on...

Casual Listener

  Plan Free Country USA   Device Samsung Galaxy Note 8 Operating SystemAndroid    My Question or Issue  How do I turn off shuffle play in the app and browser. It do...

SageWolff

Casual Listener

7328 Views

2 replies

2 likes

  • 7328 Views
  • 2 replies
  • 2 likes

Tablet landscape and phone mode

PlanFreeCountryFinland DeviceHuawei mediapad T3 8" wifi/LTEOperating SystemAndroid 7.0 My Question or Issue Hey, I just bought this tablet to my car, that i can use spotify better, however.. First problem is/was that app doesn't work landscape. That ...

Newbie

Plan Free Country Finland   Device Huawei mediapad T3 8" wifi/LTE Operating System Android 7.0   My Question or Issue  Hey,   I just bought this tablet to my car, tha...

528 Views

0 replies

3 likes

  • 528 Views
  • 0 replies
  • 3 likes

Autoplay not working

PlanFree/PremiumCountry USA DevicePixel 2Operating SystemAndroid pie My Question or Issue When is autoplay suppose to kick in? I have it enabled it settings but it never seems to work.

Casual Listener

Plan Free/Premium Country  USA   Device Pixel 2 Operating System Android pie   My Question or Issue  When is autoplay suppose to kick in?  I have it enabled it set...

Kreichle

Casual Listener

518 Views

2 replies

0 likes

  • 518 Views
  • 2 replies
  • 0 likes

App closes mid song

PlanFamilyCountry UKDeviceAndroidOperating SystemAndroid 7.0 My Question or Issue Simply playing songs already downloaded and get one or so minutes into it and the app closes for no reason. No other apps active.

Newbie

Plan Family Country  UK Device Android Operating System Android 7.0   My Question or Issue  Simply playing songs already downloaded and get one or so minutes into it and the ...

327 Views

0 replies

0 likes

App Cuts out
  • 327 Views
  • 0 replies
  • 0 likes

Data saver won't turn off[android]

premium on Android 9 on the OnePlus 6 Cannot turn off the data saver and change the quality of the music

Regular

premium on Android 9 on the OnePlus 6   Cannot turn off the data saver and change the quality of the music

Zarnotox

Newbie

2200 Views

2 replies

0 likes

  • 2200 Views
  • 2 replies
  • 0 likes

(privay problem) Sharing a song now shares the context playlist

Sharing a song now shares the context playlist, no matter if the playlist is private or collaborative. This is an issue because I'm sharing private colaborative playlist with some of my contacts, and they have access to modify my playlists.

Casual Listener

Sharing a song now shares the context playlist, no matter if the playlist is private or collaborative. This is an issue because I'm sharing private colaborative playlist with some of my contacts, and...

288 Views

0 replies

0 likes

  • 288 Views
  • 0 replies
  • 0 likes

Superuser Contribution Particular albums keeps being added to my Play Queue when starting new music session

PlanPremiumCountry NetherlandsDeviceNote 9, surface book 2, desktop, SonosOperating SystemAndroid Pie, Windows 10 My Question or Issue A particular album keeps being added to my 'Play Queue' it's the same album all the time and it seems to be happeni...

Regular

Plan Premium Country  Netherlands Device Note 9, surface book 2, desktop, Sonos Operating System Android Pie, Windows 10   My Question or Issue   A particular album kee...

Jemi

Spotify Legend

561 Views

3 replies

1 likes

bug
  • 561 Views
  • 3 replies
  • 1 likes

Superuser Contribution I can't share what im listening in instagram stories

PlanPremiumCountry ArgentinaDeviceXiaomi redmi note 4 Operating SystemAndroid 7 (nougat) My Question or Issue I can not share a song in the instagram stories because the option does not appear. I already tried installing and uninstalling instagram an...

Casual Listener

Plan Premium Country  Argentina Device Xiaomi redmi note 4  Operating System Android 7 (nougat)    My Question or Issue   I can not share a song in the in...

Katerina

Spotify Legend

2622 Views

3 replies

0 likes

  • 2622 Views
  • 3 replies
  • 0 likes

App autopauses whenever S9 is unlocked

I am a Premium user in the US and have been having this recurring issue with my Samsung S9 for about a month now. Every time I start my Spotify app, it'll work fine, but when I unlock my phone it automatically pauses the playback. This happens every ...

Regular

  I am a Premium user in the US and have been having this recurring issue with my Samsung S9 for about a month now. Every time I start my Spotify app, it'll work fine, but when I unlock my phon...

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
  • 0 likes

Can't store music on SD card

PlanPremiumCountry USADeviceS9+Operating SystemAndroid Pie (issue existed before Pie update though) My Question or Issue I have a 64gb S9+. I also have a 128gb SD card installed to the device. When I used Spotify in the years past, there was an optio...

Regular

  Plan Premium Country  USA Device S9+ Operating System Android Pie (issue existed before Pie update though)   My Question or Issue   I have a 64gb S9+. I also have a ...

355 Views

0 replies

0 likes

Android
sd card
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Spotify stops playing every minute in mobile network mode

PlanPremiumCountry GermanyDeviceHuawei P8 LiteOperating SystemAndroid 6.0 My Question or IssueMy Spotify App is stopping the music play constantly during mobile network mode (no problems whatsoever when I'm using wifi).It stops playing approx. once e...

Casual Listener

Plan Premium Country  Germany Device Huawei P8 Lite Operating System Android 6.0   My Question or Issue My Spotify App is stopping the music play constantly during mobile network ...

Noah

Spotify Star

1417 Views

3 replies

0 likes

mobile network
stops playing music
  • 1417 Views
  • 3 replies
  • 0 likes

SPOTIFY CONECT DOESN'T WORK !!!!!!!! On gear FIT 2 PRO

PlanPremiumCountry LATVIADeviceSamsung A6Operating SystemAndroidMy Question or Issue Hello , I have same issue with Samsung Gear fit 2 PRO , i want play music from my phone and stop or switch tracks on my fit 2 pro , this is realy bag , because spoti...

Newbie

Plan Premium Country  LATVIA Device Samsung A6 Operating System Android My Question or Issue   Hello ,    I have same issue with Samsung Gear fit 2 PRO , i want play m...

449 Views

0 replies

1 likes

Spotify Conect
  • 449 Views
  • 0 replies
  • 1 likes

All songs from Maroon5 removed from my playlist

PlanPremiumCountry CanadaDevicePixle Operating SystemAndroid My Question or IssueAll songs from Maroon5 have been removed from a single playlist. All the songs are current and have been put back on by me. Shuffle is absolutely pointless. It literally...

Newbie

Plan Premium Country  Canada Device Pixle  Operating System Android   My Question or Issue All songs from Maroon5 have been removed from a single playlist. All the songs are ...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

Superuser Contribution Equalizer missing

PlanPremiumCountry AustraliaDeviceHuawei mate 20 proOperating System Android 9 My Question or Issue There is no EQ option in the menu anywhere.

Newbie

Plan Premium Country  Australia Device Huawei mate 20 pro Operating System  Android 9   My Question or Issue  There is no EQ option in the menu anywhere.

Katerina

Spotify Legend

12471 Views

2 replies

1 likes

  • 12471 Views
  • 2 replies
  • 1 likes

Discover weekly

PlanPremiumCountry NorewayDeviceSamsung Galaxy 9Operating System Android Oreo My Question or Issue Is thre any way to change the discover weekly picture? I had a picture of my ex as profilen picture on my facebook but has changed that over a year ago...

Newbie

  Plan Premium Country  Noreway Device Samsung Galaxy 9 Operating System  Android Oreo   My Question or Issue  Is thre any way to change the discover weekly p...

397 Views

0 replies

0 likes

Discover Weekly
picture
profile picture
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Solved!!Superuser Contribution Cannot save/like songs using Google Assistant.

Plan PremiumCountry USDevice Samsung Galaxy S8Operating System Android 8.0.0 According to the link below, I should be able to say "I like/dislike this song" or "Thumbs up/down", which would also add (save) the song to my library in some cases (e.g., ...

Regular

Plan Premium Country US Device Samsung Galaxy S8 Operating System Android 8.0.0   According to the link below, I should be able to say "I like/dislike thi...

Katerina

Spotify Legend

4070 Views

1 replies

1 likes

  • 4070 Views
  • 1 replies
  • 1 likes

Search bar

PlanPremiumCountry PolandDevice(Samsung Galaxy S8)Operating System(Android Oreo) My Question or Issue I wanted to search for an artist and that is what Spotify thinks I typed instead of what I really typed. And it won't go away.

Casual Listener

Plan Premium Country  Poland Device (Samsung Galaxy S8) Operating System (Android Oreo)   My Question or Issue  I wanted to search for an artist and that is what Spotify...

Noah

Spotify Star

709 Views

3 replies

0 likes

  • 709 Views
  • 3 replies
  • 0 likes