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I've run into a problem with my phone, a Samsung Galaxy Note 4. I need to reboot it every now and then (to fix an odd stuttering bug on bluetooth), but the problem is, everytime I reboot, Spotify is unable to recognize it, so it adds a duplicate of the phone into my "Offline Device" list. After restarting three times, I'm told that I'm over the limit of three offline devices, and it desyncs my phone, so I end up re-downloading all my songs all over again.
Deleting any of the three duplicate "offline devices" in the account settings immediately desyncs my phone as well, and I still will have to re-download all the songs again.
This is the only device I use for offline play, so it's ridiculous that Spotify keeps adding the same device over and over into my offline device list. Anyone else encounter this? Any solution?
Solved! Go to Solution.
Welcome to the Spotify Community and thanks for your post!
This sounds an odd one, but don't worry - I'm sure I can help 🙂
The best place to start would be by removing those offline devices again. This time, after removing them, try reinstalling the Spotify app - making sure to remove any Spotify Cache data too. Also, do you have an SD card inserted in the device? If so, make sure that all Spotify files are removed from this too.
Let me know how these steps help with your trouble.