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This occurs in the latest update.
Issue: when rebooting the phone spotify data is lost.
After rebooting my phone.
#1 log into Spotify again
#2 must move location of storage back to external sd card.
#3 must select music to be stored for offline use again
It is extremely annoying because it takes a long to to download again.
Analysis of problem
It appear on reboot Spotify service starts and doesn't find the SD card because it takes 20sec to 5 minutes to prepare the external sd card for use even though I use a super fast Samsung class 10 sd in my phone.
The large size of my sd and the fact Spotify makes thousands of small files to save the downloaded content makes the initialization of the SD much slower to worsen the issue
It appears Spotify fails to find the SD while in preparation mode and defaults to internal storage and is stuck there.
As login is required to change storage to external sd the old data is just left there.
Old version of Spotify didn't have this issue if I didn't open Spotify until the external SD card was ready.
You are not alone. I have had the exact same issue since a few days ago. I bought a new galaxy S7, so I wasn't sure ifthe problem is the phone o the app, but I suspüected that it had something to do with the new optionn in Spotify to set the memory and the fact that the sd card needs a short time to be ready to use after phone resttart.
I desparately need a solution for this!
It's worth checking that Spotify has permission to access SD storage in the android options/application manager. For some reason this isn't set automatically when spotify is installed.
I've just tried that and it didn't work =(. All my files are gone again.
Try this one.
Force close Spotify through Task Manager, then clear your Memory / Cache. Then change permissions to allow Spotify access memory. Then go to Spotify settings and selected Storage to manage where you want to put all your data.
OK, so I think I fixed the problem. I've restarted the phone 5 times now and everything seems to work fine. Here's what I did step by step:
1. open Spotify app, go to options and delete the cache data.
2. Go to your spotify account online and delete all offline devices.
3. Go to your spotify account online and log out every device that is connected to spotify.
4. Uninstall Spotify app on your ohone.
5. Re-download and reinstall spotify app.
6. Make sure that the first memory that spotify uses is the external sd card, not the internal one. I think this happens automatically when your sd card has more free space than the internal memory.
7. Try downloading a playlist and then restart.
Does this work for you, too?
I've just restarted my phone again and the app didn't switch to internal storage. I'm sorry it does not work for you. Are you sure you followed my steps exactly? I'm not sure what helped. Maybe I just got lucky... Maybe you can give it another try?
"I have no cache cleaners."
I dn't know what you mean. It should be inside your Spotify app directly under the option to switch between internal and external memory actually. There should be an option to delete cache and all saved data. Is this option not there in your Spotify app? I can't imagine that.
If you find it, try my solution again and tell me if it worked now.
Yes that is exactly what happened to me. However, the fact that it works now means that there must be some way to fix the issue. It is not the sd card and it is not the phone. I really don't know which of my actions fixed the problem. Maybe I just got lucky.
"It means spotify hasn't taken into consideration that on reboot the SD card may take a while to mount and be ready."
I'm not sure anymore that this is the problem, since my large 128gb sd card does not mount itself faster than before and yet Spotify now correctly does NOT switch to internal storage after reboot.
Have you deleted your offline devices in your spotify online account?
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