Samsung s10 Issues?

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Re: Samsung s10 Issues?

bigjig5
Regular

Hi guys, please can you try to unlink all devices from your account and install the latest release.

 

Version 8.4.97.807

 

It seems they have fixed this issue as I've not had any substancial drain in the last 24 hours. 

Re: Samsung s10 Issues?

Mglienke
Regular

Still happening for me. I was already on that version and signed out of my devices yesterday but had background drain.

Re: Samsung s10 Issues?

KillyourIdols
Regular

I've managed to nullify the drain by force closing the app after every use (as well as removing the Watch app, just in case), so something is keeping it awake. Connect devices would make sense but I'm not siging out of all my Google Homes/Sky Q boxes, It makes the Idea of Spotify next to useless if so.

Re: Samsung s10 Issues?

KillyourIdols
Regular

As per screenshot, it cant be coincidence that my Play Services up time is the same as Spotify. It seems Spotify is using play services whilst in use (pinging something, API call, whatever) but NOT terminating the Play Services process in the background, keeping itself awake. 

 

You can also see the 2 minutes I forgot to close the app down...

Screenshot_20190319-125039_Device care.jpg

Re: Samsung s10 Issues?

KillyourIdols
Regular

I THINK I HAVE A SOLUTION!

 

It seems to me it *MAY* be a permissions issue. Can those with issues please go to Settings > Apps> Spotify > Permissions and confirm, IF you are having background Drain that NO permissions have been allowed? Ie Camera, Storage, Microphone and Contacts. I'm Guessing permissions are OFF by default. If you could grant access to all these and go back into Spotify, Play a track, Pause playback, Exit the App but NOT close it down or force stop it (Swipe away the notification bar widget) and then check on background usage 5 Mins later and tell me if there has been any activity.

 

So far I have been able to stop ALL background drain by doing this and can see it happening again if I revoke the Permissions. It seems that on Installation, there were NO prompts to allow access to the above and it is polling Play Services on a constant basis, in a massive loop

 

Let me Know!

Re: Samsung s10 Issues?

Mglienke
Regular

Still have over 7 hours of background activity desired only playing music for about 50 minutes...

 

This was after enabling permissions .

 

Re: Samsung s10 Issues?

Mglienke
Regular

Curious if anyone has had any luck with this issue. Spotify has over 15 hours of running in the background today. 

Re: Samsung s10 Issues?

Jack123
Regular

No luck here. Have tried deleting sync on the account settings on the Spotify website and reinstalling the app. Made no difference. Haven't even used Spotify today but it's used 22% of my battery.

 

It does seem to be connected to Google Play Services, both report a similar crazy amount of background usage.

 

Screenshots attached.

 

Spotify won't admit there is an issue.

20190322_224722.jpg
Screenshot_20190322-224759_Device care.jpg

Re: Samsung s10 Issues?

Mglienke
Regular

Not sure if anyone had any luck with this, but I ended up switching to Apple Music. Sorry Spotify, you need to get your stuff together. 

Re: Samsung s10 Issues?

bigjig5
Regular

I am starting to think this is beyond Spotify

 

See this link

https://eu.community.samsung.com/t5/Galaxy-S10e-S10-S10/S10-Battery-Drain/m-p/1047260#M4316

 

Try 

1. Settings > apps > show system apps

Find Google play services, delete all storage cache

 

2. Turn off your phone, then press volume up+Bixby & power button until you see the boot logo

In the recovery menu, delete the cache partition

 

Ideally you want to do this after the 21st March update.

 

I am waiting for it too..

 

But spotify never answered me what their code is trying to do in the background.

 

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