Saved albums not working

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Re: Saved albums not working

hatoa
Newbie

same issue here, just updated the app in hopes of there being a fix but still no luck. any word on whether or not the issue is known?

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arianquint
Casual Listener

Hopefully it helps adopting a different tone here. I see they're looking into this but I feel like they don't do it seriously enough.

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jules_von_j
Regular

@Spotify: Seriously guys, it's really annoying. Please fix this! 

I just installed the newest update but nothing changed, still the spinning wheel in album section. 🙄🙄🙄

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Domi56
Casual Listener

With the new "8.4.92.949" it works now for me (Huawei M2 5.1.1 & Meizu M5 Androïd 7.0)

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ProxiMoxi
Regular

 hi and hello!!

 

still no access to album section in library after update!!!

the new app update did not solve my problem. (Version 8.4.92.949)

 

I tried to solve the bug with this procedure:

 

I deleted the cache and the data

Uninstalled the app

a clean re-install of the app Version 8.4.92.949 (vial google playstore)

 

still the loading circle when accessing the album section

 

songs and artists access in the library still works fine

 

sorry, you guys at Spotify: without the chance to use the album section Spotify is totally USELESS for me!

 

greets,

 

yours proximoxi

 

 

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ProxiMoxi
Regular

DO A QUICK FIX !!! You knew the problem for over a week!

 

otherwise i have to cancel my subscripition here ...

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ProxiMoxi
Regular

MAYBE WE CAN GET AN OFFICIAL REPLY !!??

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jules_von_j
Regular

Same here, tried deleting the cache, clean reinstall - playlists, artists loading as usual, but the album section is not working and I get the never-ending spinning wheel. 

 

@Spotify: Can you PLEASE fix this?! I pay for Premium and see otherwise no other possibility than changing to another streaming service...

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otra_vez
Regular

Yesterday I had a long chat with spotify support and we trid out a lot of things. Including me logging into a test account or creating myself a new account and transferring my data from the old account. In the test account the albums were shown in my newly created one not. So I switched back into my old account. The operator promised me that they're going to solve that issue within 24hrs. So I 'm looking forward now to 18 h CET. 

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ProxiMoxi
Regular

@spotify

 

Maybe a hint:

 

I logged off with premium

I created a free account

  • Albums were saved!!! And shown!!

Logged off with free account

Logged in with premium

 

  • The bug ist still there (endless loading circle) in album section

My OS is Android (6.0.1) HONOR 5X.

 

 

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