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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6319 Views

0 replies

7 likes

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Superuser Contribution No se escucha después de cortar una llamada

Hola. Tengo un Xiaomi MiA3 con android 10. Cuando estoy escuchando y recibo una llamada o veo algo en instagram que cambia el sonido... Spotify se corta y no se escucha más... Pero se sigue reproduciendo... Es un bug en android 10? Porque con Google ...

Casual Listener

  Hola. Tengo un Xiaomi MiA3 con android 10. Cuando estoy escuchando y recibo una llamada o veo algo en instagram que cambia el sonido... Spotify se corta y no se escucha más... Pero se sigue r...

Ivan

Spotify Legend

1755 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution [Podcasts] won't play over cellular data.

PlanPremiumCountryMexicoDeviceLG g7 thinQOperating SystemAndroid 9Spotify Version8.5.48.1049My Question or IssueSimply put, podcasts won't play over cellular data. Every other playlist, song or album can be streamed no problem instantly. Already clos...

Casual Listener

Plan Premium Country Mexico Device LG g7 thinQ Operating System Android 9 Spotify Version 8.5.48.1049 My Question or Issue Simply put, podcasts won't play over cellular data. Every other p...

Jeremy

Spotify Legend

4392 Views

4 replies

0 likes

podcast
Podcasts error
Won't work
  • 4392 Views
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Superuser Contribution Won't play full album unless all songs are individually liked in album

Premium user, Huawei P30, suddenly playlists with 1000s of songs, or albums saved, if user goes to play album, full album won't play unless all songs are individually liked. This is very difficult to do with 1000s of things saved. Everything was work...

Casual Listener

Premium user, Huawei P30, suddenly playlists with 1000s of songs, or albums saved, if user goes to play album, full album won't play unless all songs are individually liked.  This is very diffic...

BookmDano

Visitor

5574 Views

8 replies

1 likes

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  • 8 replies
  • 1 likes

Superuser Contribution BAD: Giant Podcast Button on new Home Page

PlanPremiumCountryUSADeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo, latest My Question or IssueThe new changes force on us a GIGANTIC podcast button that is informationally intrusive to the experience of using the Android app. It serves as ...

Regular

Plan Premium Country USA Device Samsung Galaxy Note 9 Operating System Android Oreo, latest   My Question or Issue The new changes force on us a GIGANTIC podcast button that is in...

ConArb42

Regular

805 Views

6 replies

0 likes

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Superuser Contribution Sharing my song

My device says that my song is there, On spotify you can see that the song is on the site but it doesn't let the user play the song when the link is shared. You automatically have to shuffle to different songs. Why is that? I'm trying to get my song ...

Visitor

My device says that my song is there, On spotify you can see that the song is on the site but it doesn't let the user play the song when the link is shared. You automatically have to shuffle to diffe...

Mario

Spotify Legend

636 Views

1 replies

0 likes

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Superuser Contribution Black screen since upgrade

PlanFree/PremiumCountryCanadaDeviceLenovoOperating SystemAndroid 7My Question or Issue

Casual Listener

Plan Free/Premium Country Canada Device Lenovo Operating System Android 7 My Question or Issue  

aozgovde

Casual Listener

911 Views

2 replies

0 likes

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Superuser Contribution No controls on lock screen/DND/Android Pie

Hi All, I would like to be able to see Spotify controls on my lock screen when Do Not Disturb mode is on. My DND settings are to hide all notifications, only allow media and alarms. Even after going into notification settings for Spotify and setting ...

Casual Listener

Hi All,   I would like to be able to see Spotify controls on my lock screen when Do Not Disturb mode is on. My DND settings are to hide all notifications, only allow media and alarms. Even aft...

pwalk

Casual Listener

1105 Views

2 replies

0 likes

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Solved!!Superuser Contribution Huawei p20 - Problem downloading songs from Spotify

I have Spotify premium and a Huawei p20. The problem is to download songs from Spotify so I can play them when I am offline. I have turned on the button "Download using cellular", but still Spotify shows only a black circle with a green arrow in fron...

Visitor

I have Spotify premium and a Huawei p20. The problem is to download songs from Spotify so I can play them when I am offline. I have turned on the button "Download using cellular", but still Spotify s...

Ivan

Spotify Legend

1666 Views

1 replies

0 likes

Huawei P20 - Problems downloading songs from Spotify
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Superuser Contribution song keeps stopping at 0:35

PlanFreeCountryHong KongDeviceSamsung Galaxy a50sOperating SystemAndroid Pie My Question or Issuethis particular song keeps stopping at 0:35 and wont start unless i skip the song. I tried reinstalling but that doesnt work

Casual Listener

  Plan Free Country Hong Kong Device Samsung Galaxy a50s Operating System Android Pie     My Question or Issue this particular song keeps stopping at 0:35 and wont start un...

Mario

Spotify Legend

511 Views

1 replies

0 likes

Help
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Superuser Contribution Remove a downloaded Spotify playlist from a Samsung Gear S3

Plan == Premium FamilyCountry == US DeviceSamsung Galaxy S3 frontier My Question or IssueI have downloaded a playlist from Spotify to my Gear S3, but will want to remove it to free up space. How do you do this? I can't see, from the interface, a prom...

Visitor

Plan == Premium Family Country == US   Device Samsung Galaxy S3 frontier    My Question or Issue I have downloaded a playlist from Spotify to my Gear S3, but will want to r...

Ivan

Spotify Legend

2403 Views

1 replies

0 likes

Gear
S3
Samsung
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Superuser Contribution Lock screen Pause button not work

PlanPremiumCountryFranceDeviceTest on a Samsung Galaxy A80 + Galaxy J6Operating SystemAndroid 9 + One UI 1.1Spotify Version8.5.49.973 My Question or IssueThe pause button not work on the lock screen (Look the gif) 

Casual Listener

Plan Premium Country France Device Test on a Samsung Galaxy A80 + Galaxy J6 Operating System Android 9 + One UI 1.1 Spotify Version 8.5.49.973   My Question or Issue The pause button...

Dams678

Casual Listener

828 Views

5 replies

0 likes

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Music randomly stops playing

Music randomly stops playing (mostly using Spotify in offline mode to save data, therefore the songs are all downloaded on the device). The widget also disappear from the lock screen (since it stops, not pause). It happens most often when plugged in ...

Casual Listener

Music randomly stops playing (mostly using Spotify in offline mode to save data, therefore the songs are all downloaded on the device). The widget also disappear from the lock screen (since it stops,...

Nameless71

Casual Listener

8128 Views

8 replies

5 likes

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  • 8 replies
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Superuser Contribution Queue = Human playlist?

PlanPremiumDevicePixel 4xl Operating SystemAndroid 10 My Question or IssueQueue. Is it possible to place request, for having a human playlist in queue (with posters and recent played tracks)? It's so annoying when u wanna return to a few tracks befor...

Casual Listener

Plan Premium Device Pixel 4xl  Operating System Android 10   My Question or Issue Queue.  Is it possible to place request, for having a human playlist in queue (with posters a...

Ivan

Spotify Legend

514 Views

2 replies

0 likes

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Spotify randomly changes playlist.

Select a playlist, playlist starts a few seconds in music and play are completely different, nothing that I have selected before or have shown interest in. PlanPremiumCountryUSDevicePixel3 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Qu...

Casual Listener

Select a playlist, playlist starts a few seconds in music and play are completely different, nothing that I have selected before or have shown interest in.  Plan Premium Country US Devi...

Emilia_8

Community Legend

579 Views

1 replies

0 likes

Android
PC
pixel3
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Solved!!Superuser Contribution Podcasts disappeared

PlanPremiumCountryUK DeviceSamsung galaxy s20 plus Operating SystemAndroid My Question or IssueHas anyone's podcasts just completely dissappeard and i cant search for them either??

Music Fan

Plan Premium Country UK    Device Samsung galaxy s20 plus  Operating System Android    My Question or Issue Has anyone's podcasts just completely dissappeard and i...

aorue

Casual Listener

48517 Views

25 replies

9 likes

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Actually playing the song I want

PlanFree/PremiumCountry DeviceOppoOperating SystemAndroid Oreo, My Question or IssueOk, so I searched for a song I wanted to play. It takes me to the song page where I can shuffle play the radio. I don't want to, so I go on the artist and onto the al...

Visitor

  Plan Free/Premium Country   Device Oppo Operating System Android Oreo,    My Question or Issue Ok, so I searched for a song I wanted to play. It takes me to the ...

376 Views

0 replies

0 likes

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Solved!! spotify set to offline now cant log back in

I accidentally logged out of spotify on my phone while set to offline mode and now I am unable to log back in because it is set to offline mode. After some quick searching the only option I can see id to uninstall and reinstall but if I am not mistak...

Newbie

I accidentally logged out of spotify on my phone while set to offline mode and now I am unable to log back in because it is set to offline mode. After some quick searching the only option I can see i...

Nico

Community Legend

471 Views

1 replies

0 likes

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Excessive data usage android

I have a Samsung and was notified that Spotify is using high amounts of data. I tried to contact Spotify; however, they refer me to this or Twitter and I do not Tweet. I need help fixing this issue or I will have to delete an app that I truly enjoy u...

Casual Listener

I have a Samsung and was notified that Spotify is using high amounts of data. I tried to contact Spotify; however, they refer me to this or Twitter and I do not Tweet. I need help fixing this issue o...

Troubled1

Casual Listener

557 Views

3 replies

0 likes

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Superuser Contribution Spotify crashes immediately on S9 Android 10

PlanPremiumCountryUKDevice(Samsung S9)Operating System(Android 10) My Question or IssueI just changed phone from S8/Android 9 to an S9/Android 10 and haven't managed to open and use Spotify since! I install the app then clicl on it the Spotify app ap...

Casual Listener

Plan Premium Country UK Device (Samsung S9) Operating System (Android 10)   My Question or Issue I just changed phone from S8/Android 9 to an S9/Android 10 and haven't managed to open ...

NisseN01

Music Fan

8047 Views

65 replies

6 likes

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Huawei Y7 Spotify keeps pausing

PlanPremiumCountryIreland DeviceHuawei Y7 My Question or IssueSpotify keeps pausing every time I receive a new message on Facebook messenger, even when on silent mode.

Visitor

Plan Premium Country Ireland  Device Huawei Y7   My Question or Issue Spotify keeps pausing every time I receive a new message on Facebook messenger, even when on silent mode.

243 Views

0 replies

0 likes

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