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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

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  • 0 replies
  • 4 likes

Song skips forward when re opening app in car

PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid Pie When my phone is connected to my car via bluetooth and I let it sleep or change apps. If I re open Spotify the song will skip forward ~2 minutes into the current song. So if the ...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android Pie   When my phone is connected to my car via bluetooth and I let it sleep or change apps. If I re open Spoti...
  • AdrasteiasGift
  • Visitor
  • 550 Views
  • 1 replies
  • 1 likes
  • 550 Views
  • 1 replies
  • 1 likes

Keep getting logged out by my android

I just logged out of my account on my android because I was having trouble downloading a podcast. When I tried to log in again, it logged me in for two seconds and then automatically logged me off taking me back to the log in page. I have tried turni...

  • Casual Listener
  • I just logged out of my account on my android because I was having trouble downloading a podcast. When I tried to log in again, it logged me in for two seconds and then automatically logged me off ta...
  • Billy-J
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • Login
  • 356 Views
  • 1 replies
  • 0 likes

Spotify Connect not working for all devices

PlanPremiumCountryUSA DevicePixel 2, Android 10 For some odd reason, not all of my devices are appearing under Spotify Connect — only my two Alexas. I tried to do a Play Everywhere the other day and only the two Echo's played....and it would have bee...

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  • Newbie
  • Plan Premium Country USA   Device Pixel 2, Android 10   For some odd reason, not all of my devices are appearing under Spotify Connect — only my two Alexas. I tried to do a Play Eve...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
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Solved!!Superuser Contribution Play Queue

When playing songs on my spotify I cant see songs that are next in the queue and if I add a song I cant rearrange it how do I do this.

  • Casual Listener
  •   When playing songs on my spotify I cant see songs that are next in the queue and if I add a song I cant rearrange it how do I do this.
  • Ivan
  • Spotify Legend
  • 746 Views
  • 1 replies
  • 0 likes
  • 746 Views
  • 1 replies
  • 0 likes

Superuser Contribution Heart icon missing from albums

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mario
  • Spotify Legend
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
  • 0 likes

Superuser Contribution App says no internet connect on One plus phone

I am connected through 5G WiFi and Mobil data but the app says no internet connection. Other streaming music apps work. I have tried clearing cache, toggling to airplane mode to reset, force closing, and reinstalling...nothing seems to fix the proble...

  • Casual Listener
  • I am connected through 5G WiFi and Mobil data but the app says no internet connection. Other streaming music apps work. I have tried clearing cache, toggling to airplane mode to reset, force closing,...
  • Harshal8
  • Casual Listener
  • 4195 Views
  • 12 replies
  • 1 likes
  • 4195 Views
  • 12 replies
  • 1 likes

Superuser Contribution Online and Offline Albums are not working.

Hi,until one or two months I can't play an album without waiting for 10 to 15 minutes until the songs were shown. More often it never shows a song. I reinstalled, cleared the cage, intern and extern storage, restarded the phone and nothing helps.Sinc...

  • Visitor
  • Hi, until one or two months I can't play an album without waiting for 10 to 15 minutes until the songs were shown. More often it never shows a song. I reinstalled, cleared the cage, intern and exter...
  • Elena
  • Moderator
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay does not work

PlanPremiumCountryPhilippines DeviceHuawei y9 2019Operating SystemAndroid pie My Question or IssueI just subscribed to premium and after searching and playing a song after it ends it doesn't play similar songs. I tried several steps like clear cache,...

  • Visitor
  • Plan Premium Country Philippines  Device Huawei y9 2019 Operating System Android pie   My Question or Issue I just subscribed to premium and after searching and playing a song aft...
  • Ivan
  • Spotify Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Autoplay won't work

PlanPremiumCountryBrazilDeviceXiaomi Mi A3Operating SystemAndroid 10 My Question or IssueAutoplay won't work anymore. I've tried to restart the device, reinstall the app, turn the feature on and off, use it on WiFi and data, but nothing worked.Alread...

  • Newbie
  • Plan Premium Country Brazil Device Xiaomi Mi A3 Operating System Android 10   My Question or Issue Autoplay won't work anymore. I've tried to restart the device, reinstall the app, tur...
  • Ivan
  • Spotify Legend
  • 1371 Views
  • 2 replies
  • 1 likes
  • 1371 Views
  • 2 replies
  • 1 likes

Superuser Contribution Autoplay do not work properly

PlanPremiumCountryBrazilDevice(Moto G6 plus limited editon)Operating System(Android 9) My Question or IssueI've noticed a few weeks ago that autoplay function is no working. Already read a few topics and did all mentioned procedures such as (clear ca...

  • Visitor
  • Plan Premium Country Brazil Device (Moto G6 plus limited editon) Operating System (Android 9)   My Question or Issue I've noticed a few weeks ago that autoplay function is no working. ...
  • Ivan
  • Spotify Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Spotify Stations causes constant UI crashes on Android 11 Beta

PlanPremium CountryUSA DevicePixel 3 XL Operating SystemAndroid 11 Beta My Question or IssueSpotify Stations causes constant Android system UI crashes under certain conditions, detailed below. With the "Media resumption" system option enabled under D...

  • Casual Listener
  • Plan Premium   Country USA   Device Pixel 3 XL   Operating System Android 11 Beta   My Question or Issue Spotify Stations causes constant Android system UI crashes ...
  • 536 Views
  • 0 replies
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  • Android
    stations
  • 536 Views
  • 0 replies
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Superuser Contribution Spotify won't let me set my storage to the SD card

PlanPremiumCountryMexicoDeviceSamsung Galaxy S7 Edge Operating SystemAndroid lollipop My Question or IssueMy device suddenly deleted all my downloaded music, everything I had. Then when I tried downloading again it set the storage to the internal spa...

  • Visitor
  • Plan Premium Country Mexico Device Samsung Galaxy S7 Edge  Operating System Android lollipop   My Question or Issue My device suddenly deleted all my downloaded music, everything ...
  • AstralSerpent
  • Newbie
  • 6170 Views
  • 2 replies
  • 0 likes
  • 6170 Views
  • 2 replies
  • 0 likes

Galaxy Watch won't download all the songs in my playlist

PremiumCountrySingaporeDeviceSamsung Galaxy Watch My Question or IssueWhen I attempt to download a playlist to my galaxy watch, it cannot download all the songs in my playlist. About half get downloaded, the other half fails with a cloud and a cross ...

  • Music Fan
  • Premium Country Singapore Device Samsung Galaxy Watch   My Question or Issue When I attempt to download a playlist to my galaxy watch, it cannot download all the songs in my playlist. Abo...
  • luismasters
  • Casual Listener
  • 9467 Views
  • 14 replies
  • 16 likes
  • 9467 Views
  • 14 replies
  • 16 likes

The spotify control bar disappears from my notifications when I pause my music.

PlanPremiumCountryNetherlandsDeviceOneplus 6Operating SystemAndroid 9.0 (Pie)My Question or IssueMy phone is a Oneplus 6. As I said already when I pause the music either using the in-app controls or the controls on the Spotify control bar in my notif...

  • Casual Listener
  • Plan Premium Country Netherlands Device Oneplus 6 Operating System Android 9.0 (Pie) My Question or Issue My phone is a Oneplus 6. As I said already when I pause the music either using the i...
  • sepvdspiegel
  • Casual Listener
  • 1223 Views
  • 2 replies
  • 0 likes
  • 1223 Views
  • 2 replies
  • 0 likes

Superuser Contribution Offline playlist are not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Roadie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • thai2000
  • Roadie
  • 778 Views
  • 4 replies
  • 0 likes
  • 778 Views
  • 4 replies
  • 0 likes

War on Drugs plays on desktop but not on mobile

PlanPremiumCountryUSADeviceSamsung G7 and Windows PC 64Operating SystemAndroid, Windows 10 My Question or IssueI'm trying to play band War on Drugs on my Galaxy 7 and no War on Drugs songs will play. On my Windows 10 desktop with Spotify, plays fine....

  • Regular
  • Plan Premium Country USA Device Samsung G7 and Windows PC 64 Operating System Android, Windows 10   My Question or Issue I'm trying to play band War on Drugs on my Galaxy 7 and no War ...
  • 278 Views
  • 0 replies
  • 0 likes
  • Android
  • 278 Views
  • 0 replies
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Slowing down phone

Hi there,Basically when i have spotify on my phone (Moto G 3rd Gen 1GB Ram 8GB Storage) my phone literally slows so much i can barely use it. Its absolutely awful. Once spotify is uninstalled my phone works fine and its fast again. Any ideas on how i...

  • Regular
  • Hi there, Basically when i have spotify on my phone (Moto G 3rd Gen 1GB Ram 8GB Storage) my phone literally slows so much i can barely use it. Its absolutely awful. Once spotify is uninstalled my ...
  • lamka02sk
  • Visitor
  • 2427 Views
  • 6 replies
  • 0 likes
  • 2427 Views
  • 6 replies
  • 0 likes

Cant download

Im premiumSuddently, the soptify on my android doesnt download I have wifi,space,etc. Last week was working fine, and now it stopped. I have the same problem on both my androids...

  • Casual Listener
  • Im premium Suddently, the soptify on my android doesnt download   I have wifi,space,etc. Last week was working fine, and now it stopped. I have the same problem on both my androids...  ...
  • 426 Views
  • 0 replies
  • 0 likes
  • 426 Views
  • 0 replies
  • 0 likes

Spotify on Android Auto

For a while I can't use Spotify on Android Auto, it says that's offline and only show offline library. In Android Auto I use internet in apps like GMap PlanPremiumCountryBrazil DeviceSamsung Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,...

  • Casual Listener
  • For a while I can't use Spotify on Android Auto, it says that's offline and only show offline library. In Android Auto I use internet in apps like GMap   Plan Premium Country Brazil  ...
  • julioffigueired
  • Casual Listener
  • 608 Views
  • 1 replies
  • 0 likes
  • android auto
  • 608 Views
  • 1 replies
  • 0 likes

Autoplay not working on two phones

Two phones:Huawei p30 pro emui 10.0. 0.195Samsung galaxy s7 android 10 G930FXXS8ETC1Spotify version 8.5.64.1046 I'm using Spotify on both phones and autoplay isn't working on either. I play a song from the search but at the end it doesn't play simila...

  • Visitor
  • Two phones: Huawei p30 pro emui 10.0. 0.195 Samsung galaxy s7 android 10 G930FXXS8ETC1 Spotify version 8.5.64.1046   I'm using Spotify on both phones and autoplay isn't working on either. I...
  • Emilia_8
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes