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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • agulab
  • Newbie
  • 7135 Views
  • 39 replies
  • 16 likes
  • 7135 Views
  • 39 replies
  • 16 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 861892 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 861892 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22637 Views
  • 3 replies
  • 0 likes
  • 22637 Views
  • 3 replies
  • 0 likes

chopped

PlanPremiumCountry DeviceSamsung S10eOperating SystemAndroid 9My Question or IssueWhen I try to share a song on IG's stories, the font of the picture is chopped/blurry, like really low detail. Tried uploading with and without wifi, same problem.

  • Newbie
  • Plan Premium Country   Device Samsung S10e Operating System Android 9 My Question or Issue When I try to share a song on IG's stories, the font of the picture is chopped/blurry, like re...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

App will not connect without phone restart

Plan PremiumFree/PremiumCountry USA Device OnePlus 6T(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI stream over two devices - a Sony BluRay player at home and F...

  • Visitor
  • Plan Premium Free/Premium Country USA   Device OnePlus 6T (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android (iOS 10, Android Oreo, Windows 10,etc.)  ...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Spotify opening music alone

PlanPremiumCountryBrazilDeviceS10+My Question or Issue Hi! In the last couple of weeks, spotify started showing musics playing by youself. When i not using the app, some random music appears to be playing on spotify web. I'm already changed the passw...

  • Visitor
  •   Plan Premium Country Brazil Device S10+ My Question or Issue   Hi! In the last couple of weeks, spotify started showing musics playing by youself. When i not using the app, some ...
  • Emilia_8
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

How do I disable "download liked albums"?

PlanPremiumCountryNorwayDeviceHonor 6Operating SystemAndroid 6 (Marshmallow) My Question or IssueI noticed recently that spotify now automatically downloads any liked albums, which is really annoying, because there's no option to turn this off. If I ...

  • Casual Listener
  • Plan Premium Country Norway Device Honor 6 Operating System Android 6 (Marshmallow)   My Question or Issue I noticed recently that spotify now automatically downloads any liked albums,...
  • Twinrehz
  • Casual Listener
  • 684 Views
  • 1 replies
  • 0 likes
  • 684 Views
  • 1 replies
  • 0 likes

[MOBILE][BUG] Followed artists not loading

PlanPremiumCountryUS DeviceLG G7 ThinQOperating SystemAndroid Pie My Question or IssueThe issue is that followed artists don't load in the artists screen, depeding on connection. What I see is one of three things, based on my context:1 - (on Wifi, bu...

  • Regular
  • Plan Premium Country US   Device LG G7 ThinQ Operating System Android Pie   My Question or Issue The issue is that followed artists don't load in the artists screen, depeding on ...
  • Stringyman
  • Casual Listener
  • 506 Views
  • 4 replies
  • 3 likes
  • 506 Views
  • 4 replies
  • 3 likes

Solved!! App on google playstore corrupted my SD card

I downloaded the Spotify app from the Google Playstore on my Xperia Phone,As i do so, my Sandisk SD card became corrupt and had to be wiped to fix this, will this happen again in the future? i lost alot of photos and app data so this has been extemel...

  • Casual Listener
  • I downloaded the Spotify app from the Google Playstore on my Xperia Phone, As i do so, my Sandisk SD card became corrupt and had to be wiped to fix this, will this happen again in the future? i lost...
  • ReinardHarmse
  • Casual Listener
  • 1344 Views
  • 6 replies
  • 0 likes
  • 1344 Views
  • 6 replies
  • 0 likes

Spotify songs pause when i open a pin in the pinterest app. I am on an android when this happens.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 1692 Views
  • 0 replies
  • 2 likes
  • Spotify and pinterest malfunction
  • 1692 Views
  • 0 replies
  • 2 likes

Solved!! Spotify connect downloads songs at startup

PlanPremiumCountryGermanyDeviceHuawei P smartOperating SystemAndroid 9 My Question or IssueHi everyone. Every time I turn on Spotify connect on my phone, it downloads 50 songs. Why is this possible? I have activated "Very good quality". Can that spil...

  • Visitor
  •   Plan Premium Country Germany Device Huawei P smart Operating System Android 9   My Question or Issue Hi everyone. Every time I turn on Spotify connect on my phone, it downloads...
  • dinomight
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Randomly downloads albums and playlists

PlanPremiumCountryUSADeviceOnePlus 6Operating SystemAndroid Oreo I don't use the "download" feature but Spotify is forcing it on me.When I launch the app, a random album or playlist I recently played will attempt to be downloaded. It only occurs when...

  • Casual Listener
  • Plan Premium Country USA Device OnePlus 6 Operating System Android Oreo   I don't use the "download" feature but Spotify is forcing it on me. When I launch the app, a random album or p...
  • Testiedegekste
  • Visitor
  • 507 Views
  • 3 replies
  • 1 likes
  • 507 Views
  • 3 replies
  • 1 likes

Full screen

I'm trying to get my spotify in full screen mode the way that it'd hide my android notification bar it worked for a few time (see below) but then it reappeared again PlanPrenium CountryFrance DeviceHuawei p30 Operating SystemAndroid 9.1.0 My Question...

  • Casual Listener
  • I'm trying to get my spotify in full screen mode the way that it'd hide my android notification bar it worked for a few time (see below) but then it reappeared again  Plan Prenium  Count...
  • Willedm
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Can't Access Some Local File Music on Phone

PlanPremiumCountryAustraliaDeviceSamsung galaxy S9Operating SystemWhatever the latest update one is. Sorry, not sure how to check.My Question or IssueSo I got a soundtrack filled with some songs from one of my favourite movies. None of the songs are ...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung galaxy S9 Operating System Whatever the latest update one is. Sorry, not sure how to check. My Question or Issue So I got a soundtrack filled wi...
  • 238 Views
  • 0 replies
  • 0 likes
  • local files
  • 238 Views
  • 0 replies
  • 0 likes

Equaliser not working when starting and phone locked

PlanPremiumCountryAustraliaDeviceSamsung Note 8Operating SystemAndroid 9 My Question or IssueThe equaliser in Spotify will not work if the device is paired when the lock screen is engaged. It only works when I open the phone with my fingerprint. This...

  • Visitor
  • Plan Premium Country Australia Device Samsung Note 8 Operating System Android 9   My Question or Issue The equaliser in Spotify will not work if the device is paired when the lock scre...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

[AndroidAuto] App not updating current song playing

PlanPremiumCountryCanadaDevicePixel 2XLOperating SystemAndroid 10.0 My Question or IssueWhen listening to a downloaded playlist in offline mode, the song title and cover art do not get updated on the Android Auto screen as the songs change. This was ...

  • Casual Listener
  • Plan Premium Country Canada Device Pixel 2XL Operating System Android 10.0   My Question or Issue When listening to a downloaded playlist in offline mode, the song title and cover art ...
  • 570 Views
  • 0 replies
  • 1 likes
  • android auto
  • 570 Views
  • 0 replies
  • 1 likes

Superuser Contribution Offline playlists keep downloading every day

Hi, For some reason my offline playlists keep redownloading each day.Actions taken on 31/10/2019:- Turned offline off for all playlists- Deleted cache- Uninstalled Spotify App- Removed all offline devices from the web portal- Reset my password- Reins...

  • Casual Listener
  • Hi,   For some reason my offline playlists keep redownloading each day. Actions taken on 31/10/2019: - Turned offline off for all playlists - Deleted cache - Uninstalled Spotify App - Rem...
  • dvdmeer
  • Casual Listener
  • 839 Views
  • 2 replies
  • 3 likes
  • 839 Views
  • 2 replies
  • 3 likes

Selecting song and it won't play

PlanPremium DeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueI Am having an issue mainly when I am playing music through a device. There will be a song playing and I want to pick another. I go into the library and find the song, cl...

  • Newbie
  • Plan Premium   Device Samsung Galaxy S10 Operating System Android   My Question or Issue I Am having an issue mainly when I am playing music through a device.   There will b...
  • 182 Views
  • 0 replies
  • 0 likes
  • Wont play selecting track issue
  • 182 Views
  • 0 replies
  • 0 likes

Spotify won't play locally imported songs

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueSince a week or so Spotify on Android won't play most of the songs (mp3s) that I imported on my laptop. They are greyed out in the playlists, even thou...

  • Music Fan
  • Plan Premium Country The Netherlands Device Samsung Galaxy 9 Operating System Android     My Question or Issue Since a week or so Spotify on Android won't play most of the songs ...
  • 350 Views
  • 0 replies
  • 0 likes
  • imported song
    Incompetence
    local songs
  • 350 Views
  • 0 replies
  • 0 likes

Can I play local files from my phone ?

Can I play local files from my phone ? Meaning - play songs that I saved on my phone from the spotify app player, like you can do from the desktop app?

  • Casual Listener
  • Can I play local files from my phone ? Meaning - play songs that I saved on my phone from the spotify app player, like you can do from the desktop app?
  • 325 Views
  • 0 replies
  • 0 likes
  • files
    local
    local files
    Mobile
    Mobile Phone
    phone
  • 325 Views
  • 0 replies
  • 0 likes

Superuser Contribution Album Art not appearing for certain songs

I have downloaded a mass amount of songs but some of them lose their album arts, but at the same time, albums load up very slow and for albums i've never looked at before, the album art doesn't load up. And I really like the album art so can anyone t...

  • Visitor
  • I have downloaded a mass amount of songs but some of them lose their album arts, but at the same time, albums load up very slow and for albums i've never looked at before, the album art doesn't load ...
  • 321 Views
  • 0 replies
  • 1 likes
  • 321 Views
  • 0 replies
  • 1 likes

Full bug apps

Hello, any support from Spotify ?Did they know that people gives bads review at the google play since Spotify is bug for everything : Widget crashAutostop musicSpotify close without crashSpotify Auto stop songs Since 2 months, they dont read comments...

  • Music Fan
  • Hello, any support from Spotify ? Did they know that people gives bads review at the google play since Spotify is bug for everything :   Widget crash Autostop music Spotify close without cr...
  • DanielTham
  • Composer
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Why can't I choose a specific song in a playlist when I play music on another device? Can only skip.

I have Spotify Premium. Whenever I cast/connect to another device (all through the Spotify app, so no mirroring), I can't select a specific song. This only occurs in one of my playlists, but all of the others are not affected. In the other playlists,...

  • Newbie
  • I have Spotify Premium. Whenever I cast/connect to another device (all through the Spotify app, so no mirroring), I can't select a specific song. This only occurs in one of my playlists, but all of t...
  • boydliggitt
  • Regular
  • 3088 Views
  • 1 replies
  • 2 likes
  • Android
    Samsung
    skipping
    Spotify
    Windows
    Windows 10
  • 3088 Views
  • 1 replies
  • 2 likes