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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

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Could the name of song show in the original language?

PlanPremiumCountryTaiwanDeviceRealme XTOperating SystemANDROID 10My Question or IssueACTUALLY, this is all platform issue.I know there was a similar questions before, but it seems not got any solution, so I would like to ask again.In many case, the s...

  • Visitor
  • Plan Premium Country Taiwan Device Realme XT Operating System ANDROID 10 My Question or Issue ACTUALLY, this is all platform issue. I know there was a similar questions before, but it seems...
  • 345 Views
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  • 345 Views
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Local songs on playlist won't sync to phone

PlanPremiumCountryNew ZealandDeviceOppo Reno ZOperating SystemColorOS V6.0 My Question or IssueRecently i added a local song to a playlist, when syncing it acts like it is downloaded but remains greyed out and unplayable i tried re downloading the pl...

  • Newbie
  • Plan Premium Country New Zealand Device Oppo Reno Z Operating System ColorOS V6.0   My Question or Issue Recently i added a local song to a playlist, when syncing it acts like it is do...
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  • 294 Views
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Features missing on Nvidia Shield TV (Android TV) Spotify App: Autoplay, normalize volumes.

PlanPremiumCountryItaly DeviceNvidia Shield TVOperating SystemLatest Android TV My Question or IssueFeatures I'd like on Nvidia Shield TV (Android TV app): Autoplay and Normalize volumes options. Autoplay is missing: no matter if I am listening to Pl...

  • Casual Listener
  • Plan Premium Country Italy   Device Nvidia Shield TV Operating System Latest Android TV   My Question or Issue Features I'd like on Nvidia Shield TV (Android TV app): Autoplay an...
  • sex_bomb
  • Regular
  • 1972 Views
  • 5 replies
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  • 1972 Views
  • 5 replies
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Solved!! Spotify not syncing local tracks to Android.

I'm currently using the latest version of android on my LG G4, along with spotify on my desktop and phone. I have recently been having an issue where the offline songs in my playlists on my computer will not sync to my phone the way they used to. Ins...

  • Casual Listener
  • I'm currently using the latest version of android on my LG G4, along with spotify on my desktop and phone.  I have recently been having an issue where the offline songs in my playlists on m...
  • user-removed
  • Not applicable
  • 5720 Views
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  • 5720 Views
  • 12 replies
  • 1 likes

How to watch videos on the android app?

Hello everyone, been trying solving this issue all morning and finally decided to ask the community, so I hope you all can help me! I've heard that spotify offers video shows and clips in the app, but I can't seem to find any of those. I've tried fol...

  • Newbie
  • Hello everyone, been trying solving this issue all morning and finally decided to ask the community, so I hope you all can help me!    I've heard that spotify offers video shows and clips...
  • Goodie916
  • Visitor
  • 2433 Views
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  • 2433 Views
  • 2 replies
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Spotify adds songs even though I have at least 15 songs in the playlist

PlanFreeCountryItalyDeviceSamsung J5Operating SystemAndroid 9 My Question or IssueI noticed that Spotify sometimes adds its songs even if my playlist has reached at least 15 songs which is the minimum number to avoid Spotify adding its songs to your ...

  • Regular
  • Plan Free Country Italy Device Samsung J5 Operating System Android 9   My Question or Issue I noticed that Spotify sometimes adds its songs even if my playlist has reached at least 15 ...
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Songs hidden in playlists

PlanFreeCountryItalyDeviceSamsung J5Operating SystemAndroid 9My Question or IssueI noticed that Spotify often changes the policy to be adopted in the songs that are discarded during the playback of your playlist, I speak of songs that the user has ad...

  • Regular
  • Plan Free Country Italy Device Samsung J5 Operating System Android 9 My Question or Issue I noticed that Spotify often changes the policy to be adopted in the songs that are discarded during...
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  • 279 Views
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Did you remove scrollbar again?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • skroon19
  • Composer
  • 427 Views
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Liked and Downloaded songs dissappearing

PlanPremium DuoCountryArgentinaDeviceMotorola E4+Operating SystemAndroid 7 My Question or IssueAfter the recent update, not only did I lose my entire library of more than 3000 songs, but after going through the (completely unnecesary) hassle of re-li...

  • Visitor
  • Plan Premium Duo Country Argentina Device Motorola E4+ Operating System Android 7   My Question or Issue After the recent update, not only did I lose my entire library of more than 300...
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  • 328 Views
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How can i stop music from pausing for notifications on android?

PlanFree/PremiumCountry DeviceGalaxy s20 5gOperating SystemNewest android My Question or IssueI got a new phone and when I switched over I started having this issue that I didn't have on my s10, every notification I receive my music goes quiet and it...

  • Visitor
  • Plan Free/Premium Country   Device Galaxy s20 5g Operating System Newest android   My Question or Issue I got a new phone and when I switched over I started having this issue that...
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Lyrics are not showing up

PlanPremiumCountryCanadaDeviceHuawei nova 3iOperating SystemEMUI 9.1My Question or IssueHi,A month ago Behind the lyrics was working well but these days nothing appears, I've tried most of the methods that I found on this forum ( clear uninstall , op...

  • Casual Listener
  • Plan Premium Country Canada Device Huawei nova 3i Operating System EMUI 9.1 My Question or Issue Hi, A month ago Behind the lyrics was working well but these days nothing appears, I've trie...
  • erik_46
  • Newbie
  • 1094 Views
  • 1 replies
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  • 1094 Views
  • 1 replies
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Superuser Contribution Premium account is opeens een free geworden

PlanFree/PremiumCountryNederlandDeviceSony xperiaOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIk heb al ongeveer een jaar premium en de kosten worden elke maand netjes afgeschreven. Nu heb ik een nieuwe telefoon, dus wi...

  • Visitor
  • Plan Free/Premium Country Nederland Device Sony xperia Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Ik heb al ongeveer een jaar premium en de ko...
  • Ivan
  • Spotify Legend
  • 437 Views
  • 1 replies
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  • 437 Views
  • 1 replies
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Superuser Contribution Can't create Playlist

PlanPremiumCountry FranceDeviceHuawei P20 ProOperating SystemAndroid (4.4?) My Question or Issue Hello. I've had a Spotify Premium account recently and I can't create a Playlist. As soon as I want to create one, an error message is displayed. Thank y...

  • Casual Listener
  • Plan Premium Country  France Device Huawei P20 Pro Operating System Android (4.4?)    My Question or Issue  Hello. I've had a Spotify Premium account recently and I can'...
  • H0rnetQueen
  • Casual Listener
  • 12537 Views
  • 8 replies
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  • Premium
  • 12537 Views
  • 8 replies
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Superuser Contribution Transfer cache files from Windows to Android?

So there is This thread from 2013 and I was wondering if we're able to transfer cache files from my Windows desktop to my Android phone.

  • Casual Listener
  • So there is This thread from 2013 and I was wondering if we're able to transfer cache files from my Windows desktop to my Android phone.  
  • Swearinbag
  • Casual Listener
  • 633 Views
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  • 633 Views
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New update with lyrics doesn't work with Android

PlanPremiumCountryThailand DeviceHuawei p20 My Question or Issue The latest update of spotify has given me an option to view lyrics of many selected songs. However, that only works on my iPhone 6 but not Huawei p20, eventhough they both show the same...

  • Casual Listener
  • Plan Premium Country Thailand   Device Huawei p20   My Question or Issue  The latest update of spotify has given me an option to view lyrics of many selected songs. However, t...
  • user-removed
  • Not applicable
  • 2237 Views
  • 2 replies
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  • Android
    lyrics
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Superuser Contribution Vodafone + Spotify

Vodafone saçma güzel 8 tarifesine geçtim ücretsiz olarak 4 gb spotfy premium üyeliği sunuldu ancak spotfy hesabımı bir türlü tanımlayamadım spotfy premium üyelik hatası veriyor

  • Casual Listener
  • Vodafone saçma güzel 8 tarifesine geçtim ücretsiz olarak 4 gb spotfy premium üyeliği sunuldu ancak spotfy hesabımı bir türlü tanımlayamadım spotfy premium üyelik hatası veriyor
  • musapb
  • Casual Listener
  • 517 Views
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Superuser Contribution Greyed songs in Liked songs

The songs in my liked playlist have been greyed out because I accidentally pressed this buttonNow I can't play the song out of my phone in the liked playlist but can still play it on the artist's/album page. However the song hasn't been greyed out in...

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  • Visitor
  • The songs in my liked playlist have been greyed out because I accidentally pressed this button Now I can't play the song out of my phone in the liked playlist but can still play it on the artist...
  • Mario
  • Spotify Legend
  • 502 Views
  • 1 replies
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  • Android 10
    Greyed out songs
    Liked Songs Playlist
  • 502 Views
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Superuser Contribution Android App Keeps Crashing and is Unusable

PlanFree/PremiumCountryCanadaDeviceLG G7 ThinQOperating SystemAndroid 9 My Question or IssueSpotify Premium has been great for me until last week when the app on my phone started acting up. Almost nothing loads, including songs, album art, the actual...

  • Visitor
  • Plan Free/Premium Country Canada Device LG G7 ThinQ Operating System Android 9   My Question or Issue Spotify Premium has been great for me until last week when the app on my phone sta...
  • Ivan
  • Spotify Legend
  • 673 Views
  • 1 replies
  • 0 likes
  • 673 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lock screen timeout galaxy s10e

PlanPremiumCountryUSADeviceSamsung Galaxy s10eOperating System My Question or IssueWhen music is paused and the screen times out, the spotify controls disappear from the lock screen. Is there a way to pause spotify, walk away for a few minutes, come ...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy s10e Operating System     My Question or Issue When music is paused and the screen times out, the spotify controls disappear fr...
  • Ivan
  • Spotify Legend
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes