Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210854 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561284 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463122 Views
575 replies
39 likes
PlanFree/Country Device( Samsung Galaxy 10)Operating System(Android) My Question or IssueI've noticed that for some people, their attempted opening of artists or playlists are met with black screens and freezing, for me on the other hand, I am able t...
Plan Free/ Country Device ( Samsung Galaxy 10) Operating System (Android) My Question or Issue I've noticed that for some people, their attempted opening of artists or playlis...
Community Legend
4274 Views
6 replies
1 likes
PlanPremiumCountryUnited KingdomDevicePixel 1Operating SystemAndroid 10 My Question or IssueThis started today. When I launch the app, I get the logo and a couple seconds later it goes back to my home screen, and the app never starts. I tried reinsta...
Plan Premium Country United Kingdom Device Pixel 1 Operating System Android 10 My Question or Issue This started today. When I launch the app, I get the logo and a couple seconds lat...
Spotify Legend
1149 Views
1 replies
0 likes
In the past I would be able to listen to music by turning Spotify on my Roku 3 from another room through the app on my phone. I could also do this with other devices in my home. It was very convenient. With the most recent update the app seems to hav...
In the past I would be able to listen to music by turning Spotify on my Roku 3 from another room through the app on my phone. I could also do this with other devices in my home. It was very convenien...
358 Views
0 replies
0 likes
I have tried with both my sonos speakers and google home which usually both let me connect and play music very easily, but with downloaded local files it is undoable. The songs play just fine over my phone speakers or headphones, so it feels really w...
I have tried with both my sonos speakers and google home which usually both let me connect and play music very easily, but with downloaded local files it is undoable. The songs play just fine over my...
415 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceMoto G5 PlusOperating SystemAndroid (8.1.0) My Question or IssueMy Spotify app won't play downloaded albums when placed in offline mode. It will play downloaded playlists - just not albums. I get a 'Something went wrong - ha...
Plan Premium Country UK Device Moto G5 Plus Operating System Android (8.1.0) My Question or Issue My Spotify app won't play downloaded albums when placed in offline mode. It wi...
Regular
883 Views
2 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueThis is more of a suggestion/complaint rather than a bug, but any playlists created for me by Spotify (Discover Weekly and Release Radar which I use ...
Plan Premium Country United States Device Samsung Galaxy S9 Operating System Android 10 My Question or Issue This is more of a suggestion/complaint rather than a bug, but any playlis...
546 Views
0 replies
1 likes
PlanPremiumCountryUkDeviceSamsung galaxy s7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe query to retrieve podcast episodes is really slow (takes 30+ seconds for me). Steps to reproduce:Click "Your Library" on bottom...
Plan Premium Country Uk Device Samsung galaxy s7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The query to retrieve podcast episodes is really s...
Casual Listener
2166 Views
2 replies
2 likes
When I am trying to open an album to like individual songs, the app does not allow me to do so. I try clicking the "see more" button, but I cannot see the individual songs. This has been happening for a week now and nobody has contacted me or helped ...
When I am trying to open an album to like individual songs, the app does not allow me to do so. I try clicking the "see more" button, but I cannot see the individual songs. This has been happening fo...
Newbie
9160 Views
14 replies
0 likes
PlanPremiumCountryUSADevicePixel 4Operating SystemAndroid My Question or IssueSongs are randomly cut short and Spotify skips ahead to the next song. It's been happening since I've tried to listen to folklore several days ago. Songs play for maybe a m...
Plan Premium Country USA Device Pixel 4 Operating System Android My Question or Issue Songs are randomly cut short and Spotify skips ahead to the next song. It's been happeni...
381 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S9 My Question or IssueAfter the new Taylor Swift album "folklore" was released, I added it to my master playlist of all her albums. I shuffled it the other day, started listening, and realized after several ...
Plan Premium Country USA Device Samsung Galaxy S9 My Question or Issue After the new Taylor Swift album "folklore" was released, I added it to my master playlist of all her alb...
Casual Listener
715 Views
2 replies
1 likes
PlanPremiumCountryUkDeviceSamsung A7 2018Operating SystemAndroid My Question or IssueNo matter how many thinhs I try, spotify will only play through my phones speakers and not a bluetooth device. When you change the volume it shows both the phone vol...
Plan Premium Country Uk Device Samsung A7 2018 Operating System Android My Question or Issue No matter how many thinhs I try, spotify will only play through my phones speakers and no...
Casual Listener
851 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(Samsung Galaxy S10)Operating System(Android 10) My Question or IssueI do not have unlimited data, therefore I very strictly control the functions of my phone (ie only listening to downloaded podcasts when not connected ...
Plan Free/Premium Country Device (Samsung Galaxy S10) Operating System (Android 10) My Question or Issue I do not have unlimited data, therefore I very strictly control the fu...
Music Fan
1918 Views
9 replies
0 likes
PlanPremiumCountryCanadaDevice(Samsung note 8Operating System(Android My Question or IssueTwo days ago i opened my app to see that my liked music icon wasnt in my library, which i then found on my home page. Once i clicked it the app would go blank a...
Plan Premium Country Canada Device (Samsung note 8 Operating System (Android My Question or Issue Two days ago i opened my app to see that my liked music icon wasnt in my libra...
Casual Listener
1714 Views
2 replies
0 likes
I opened spotify and I couldn't find the queue button.PlanPremiumCountry Operating System Android Oreo, My Question or Issue
I opened spotify and I couldn't find the queue button. Plan Premium Country Operating System Android Oreo, My Question or Issue
Visitor
2181 Views
3 replies
1 likes
PlanPremiumCountryUKDevice Samsung Galaxy 9 Operating System( Android 9 My Question or IssueWhen using the group session feature with my friends the host can only hear sound where as I can't, they are using iOS and are using the feature to connect mu...
Plan Premium Country UK Device Samsung Galaxy 9 Operating System ( Android 9 My Question or Issue When using the group session feature with my friends the host ca...
Spotify Legend
31798 Views
8 replies
12 likes
PlanPremiumCountryUKDeviceGalaxy Core PrimeOperating SystemAndroid 5.1.1 My Question or IssueI have an issue when I try to play any tracklist on my Samsug Galaxy Core Prime and I wonder if anyone has a solution? About 2 or 3 songs into playing the tr...
Plan Premium Country UK Device Galaxy Core Prime Operating System Android 5.1.1 My Question or Issue I have an issue when I try to play any tracklist on my Samsug Galaxy Core Prime a...
Casual Listener
723 Views
2 replies
0 likes
Plan: now Free (was Premium)Country: Czech RepublicDevice: Mi 9 SEOperating System: Android 10 (MIUI Global 11.0.6 stable) === Hi guys, i need your help to solve this please. I tried clearing cache/all data from app, several reboots, then reinstalled...
Plan: now Free (was Premium) Country: Czech Republic Device: Mi 9 SE Operating System: Android 10 (MIUI Global 11.0.6 stable) === Hi guys, i need your help to solve this pleas...
Regular
1386 Views
1 replies
2 likes
PlanPremiumCountryUSADeviceLG G6Operating SystemAndroid 10 My Question or IssueAll of my friends who have iOS are able to see streaming counts via their apps, the counts are also on the badly designed desktop program for Windows 10. But I primarily u...
Plan Premium Country USA Device LG G6 Operating System Android 10 My Question or Issue All of my friends who have iOS are able to see streaming counts via their apps, the counts are ...
Community Legend
469 Views
1 replies
0 likes
PlanPremiumCountrySouth AfricaDeviceSamsung A5Operating SystemAndroid OreoStorageSD Card (64GB)Number Of Songs Currently In Library (Liked Songs)4,138Spotify App Version8.5.68.904 My IssueIt started with little things.For examples,Songs would stop pl...
Plan Premium Country South Africa Device Samsung A5 Operating System Android Oreo Storage SD Card (64GB) Number Of Songs Currently In Library (Liked Songs) 4,138 Spotify App Version 8.5....
524 Views
0 replies
1 likes
PlanFree/PremiumCountry DeviceSamsung Galaxy 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWent onto my Spotify and all my liked songs are gone even the file that holds them. When I look up a song I had on that playlist...
Plan Free/Premium Country Device Samsung Galaxy 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Went onto my Spotify and all my liked song...
Community Legend
888 Views
3 replies
0 likes
