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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27612 Views
  • 59 replies
  • 23 likes
  • 27612 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870342 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870342 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24729 Views
  • 3 replies
  • 0 likes
  • 24729 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local Song File Option Menu (Three Dots) Cut

PlanFree, PremiumCountryItalyDeviceXiaomi Redmi Note 5 Operating SystemAndroid Pie (MIUI Global 11.0.3) My Question or IssueImported some local MP3 files to Spotify Premium on PC, added them to a custom playlist and downloaded it to make it available...

  • Casual Listener
  • ...oesn't reach the bottom of the phone screen, and the visual result glitched as shown in the attachment. Playlist status is non-collaborative and non-public.
  • alfx3
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

Just got WH-1000XM3 and Spotify crashes when doing certain Android functions.

PlanPremiumCountryUSDeviceSamsung Galaxy 10+Operating SystemLatest AndroidMy Question or IssueI am on the latest android version with a Samsung Galaxy 10+. I recently purchased the Sony WH 1000XM3 headphones and Spotify started crashing when using ce...

  • Visitor
  • Plan Premium Country US Device Samsung Galaxy 10+ Operating System Latest Android My Question or Issue I am on the latest android version with a Samsung Galaxy 10+. I recently purchased the ...
  • 683 Views
  • 0 replies
  • 1 likes
  • 683 Views
  • 0 replies
  • 1 likes

Phone updated to Android 10, now Spotify over Bluetooth issues

None of the below information is required.PlanPremiumCountryCanadaDeviceSony XZ2 CompactOperating SystemAndroid 10 (build: 52.1.A.0.618) My Question or IssueHad no problems on Monday, then my phone updated to 10. Now the play/pause button on my BT he...

  • Visitor
  • None of the below information is required. Plan Premium Country Canada Device Sony XZ2 Compact Operating System Android 10 (build: 52.1.A.0.618)   My Question or Issue Had no pro...
  • 608 Views
  • 0 replies
  • 1 likes
  • 608 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify stops playing songs randomly.

PlanPremiumCountryGermanyDeviceHuawei P smartOperating SystemAndroid Spotify stops playing after ca. 2 minutes of listening. If I'm on my phone or if it's in my pocket doesn't matter. The app closes completely and i have to restart it all the time. I...

  • Visitor
  • Plan Premium Country Germany Device Huawei P smart Operating System Android  Spotify stops playing after ca. 2 minutes of listening. If I'm on my phone or if it's in my pocket doesn't m...
  • Ivan
  • Spotify Legend
  • 474 Views
  • 1 replies
  • 1 likes
  • 474 Views
  • 1 replies
  • 1 likes

Superuser Contribution Offline Music deleted after reboot

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8 with 128gb SD Card (not encrypted)Operating SystemAndroid 9.0My Question or Issue: Everytime I reboot my phone Spotify changes the file path from my SD Card back to the Internal storage and even delete...

  • Music Fan
  • Plan Premium Country Germany Device Samsung Galaxy S8 with 128gb SD Card (not encrypted) Operating System Android 9.0 My Question or Issue:   Everytime I reboot my phone Spotify c...
  • NickMulle
  • Music Fan
  • 3344 Views
  • 10 replies
  • 3 likes
  • 3344 Views
  • 10 replies
  • 3 likes

Superuser Contribution Local Music On Mobile

Plan: PremiumCountry: Unites StatesDeviceL Pixel 4 XLOperating System: Android Oreo My Question or Issue: I seem to be having an issue where whenever I try to open my local (computer .mp3) playlist on my mobile phone, it crashes. I've gone through th...

  • Casual Listener
  • Plan: Premium Country: Unites States DeviceL Pixel 4 XL Operating System: Android Oreo   My Question or Issue:   I seem to be having an issue where whenever I try to open my local (c...
  • Appellus
  • Casual Listener
  • 456 Views
  • 2 replies
  • 1 likes
  • local
  • 456 Views
  • 2 replies
  • 1 likes

how to play all downloaded songs on android

how can play all my downloaded songs? i do not see it in UI.

  • Visitor
  • how can play all my downloaded songs? i do not see it in UI.
  • UberdriverJanis
  • Newbie
  • 4200 Views
  • 3 replies
  • 3 likes
  • 4200 Views
  • 3 replies
  • 3 likes

High data usage (400+ Mb in ~10 min listening to already downloaded music)

PlanPremiumCountryCanada DeviceLG G6Operating SystemAndroid Pie My Question or IssueThis morning when using Spotify while driving to work, I got a notification from my phone stating that Spotify has used a large amount of data. I pull over and check ...

  • Casual Listener
  • Plan Premium Country Canada  Device LG G6 Operating System Android Pie   My Question or Issue This morning when using Spotify while driving to work, I got a notification from my ...
  • MVRV
  • Casual Listener
  • 1908 Views
  • 2 replies
  • 1 likes
  • data usage
    High Data Usage
    Waze integration
  • 1908 Views
  • 2 replies
  • 1 likes

Superuser Contribution Is there a setting to force Spotify to keep playing?

Is there any way to keep Spotify playing when ads pop up on your phone? I've turned off in game music / sounds but some ads don't have volume options and just wondered if Spotify gives you an option to 'ignore' or override interruptions?

  • Newbie
  • Is there any way to keep Spotify playing when ads pop up on your phone? I've turned off in game music / sounds but some ads don't have volume options and just wondered if Spotify gives you an option ...
  • Ivan
  • Spotify Legend
  • 1284 Views
  • 1 replies
  • 0 likes
  • 1284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share my Spotify song on Instagram Stories (Android)

PlanPremiumCountryPhilippines DeviceSamsung Galaxy A50s Operating SystemAndroid 10, One UI 2.0 My Question or IssueI'm having trouble sharing my Spotify songs on IG stories for a long time now. At first I thought maybe it's because of my old HTC phon...

  • Casual Listener
  • Plan Premium Country Philippines    Device Samsung Galaxy A50s   Operating System Android 10, One UI 2.0   My Question or Issue I'm having trouble sharing my Spotify s...
  • Mario
  • Spotify Legend
  • 2506 Views
  • 3 replies
  • 0 likes
  • 2506 Views
  • 3 replies
  • 0 likes

Superuser Contribution Changing order of playlists (NOT tracks within playlist)

Is there a way for me to rearrange my playlists in the Android app? In the desktop version it works simply via drag and drop but in the app new playlists just get randomly ordered. Example: I make monthly playlists combining all the weekly mixes for ...

  • Newbie
  • Is there a way for me to rearrange my playlists in the Android app? In the desktop version it works simply via drag and drop but in the app new playlists just get randomly ordered. Example: I make mo...
  • Mario
  • Spotify Legend
  • 353 Views
  • 1 replies
  • 1 likes
  • 353 Views
  • 1 replies
  • 1 likes

Superuser Contribution Trouble with account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have spotify on my phone with a premium account. I just bought a fitbit and when I log in t...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Mario
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Android-ANR on Splash

PlanPremiumCountryGermany DeviceGoogle Pixel 3aOperating SystemAndroid 10 My Question or Issue Yesterday, I was getting ANR when I click the settings icon. Today, I cleared 5 GB cache and didn't work. I reinstalled the app from scratch and now I am g...

  • Visitor
  • Plan Premium Country Germany   Device Google Pixel 3a Operating System Android 10   My Question or Issue   Yesterday, I was getting ANR when I click the settings ic...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution If there a quick way to delete the played Song from playlist

PlanPremiumOperating SystemAndroid My Question or IssueI have a Playlist with about 300 Songs, and sometime i would like to delete the played Song. Most of the Time i use Shuffle play and then i must search the entire Playlist to find the Song becaus...

  • Casual Listener
  • Plan Premium Operating System Android   My Question or Issue I have a Playlist with about 300 Songs, and sometime i would like to delete the played Song. Most of the Time i use Shuffl...
  • 115650697
  • Newbie
  • 820 Views
  • 4 replies
  • 2 likes
  • 820 Views
  • 4 replies
  • 2 likes

Unable to find lyrics for songs

PlanFreeCountryCanadaDeviceGalaxy s2 LTE, s3, s4, ASUS LaptopOperating SystemAndroid 5.0.1 My Question or IssueI am unable to find lyrics on any of my devices except my Amazon Fire Stick.Even my friend who has an iPhone 11 has this issue.

  • Visitor
  • Plan Free Country Canada Device Galaxy s2 LTE, s3, s4, ASUS Laptop Operating System Android 5.0.1   My Question or Issue I am unable to find lyrics on any of my devices except my Amazo...
  • Emilia_8
  • Community Legend
  • 501 Views
  • 1 replies
  • 1 likes
  • 501 Views
  • 1 replies
  • 1 likes

Superuser Contribution Song metadata not in sync using Android Auto and Spotify over car Bluetooth

Hi, I use Spotify on my phone to play music through a Bluetooth connection to my car's Bluetooth radio receiver. I have 2 cars, a VW Tiguan and a Ford Focus, both behave in the same way. When Spotify is active and playing music and Android Auto is of...

  • Newbie
  • Hi,   I use Spotify on my phone to play music through a Bluetooth connection to my car's Bluetooth radio receiver.  I have 2 cars, a VW Tiguan and a Ford Focus, both behave in the same wa...
  • Mario
  • Spotify Legend
  • 838 Views
  • 3 replies
  • 0 likes
  • 838 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Al encender o apagar la pantalla de mi Android, se adelantan las canciones 1 o 2 segundos

Desde la última actualización de Spotify, a la hora de encender o apagar la pantalla pulsando el botón de "bloquear pantalla" de mi ZTE Blade A6 Lite, las canciones se adelantan 1 o 2 segundos y es bastante molesto. He probado con los permisos de Spo...

  • Newbie
  • Desde la última actualización de Spotify, a la hora de encender o apagar la pantalla pulsando el botón de "bloquear pantalla" de mi ZTE Blade A6 Lite, las canciones se adelantan 1 o 2 segundos y es b...
  • Ivan
  • Spotify Legend
  • 659 Views
  • 2 replies
  • 0 likes
  • 659 Views
  • 2 replies
  • 0 likes

Daily mix change during playing

PlanFamily/PremiumCountryThe NeterlandsDevicePhoneOperating SystemAndroid My Question or IssueI'm quite fan of listening to the daily mixes that spotify supplies. Recently I figured it is more and more changing my daily mixes during play time. For ex...

  • Newbie
  • Plan Family/Premium Country The Neterlands Device Phone Operating System Android   My Question or Issue I'm quite fan of listening to the daily mixes that spotify supplies. Recently I ...
  • 530 Views
  • 0 replies
  • 0 likes
  • 530 Views
  • 0 replies
  • 0 likes

Can't share to IG stories

PlanPremiumCountryHungary Device(Samsung J8 2018) My Question or IssueCannot share to IG stories. I reinstalled spotify and updated my insta. Still can't share music.

  • Visitor
  •   Plan Premium Country Hungary   Device (Samsung J8 2018)   My Question or Issue Cannot share to IG stories. I reinstalled spotify and updated my insta. Still can't share mus...
  • 335 Views
  • 0 replies
  • 0 likes
  • 335 Views
  • 0 replies
  • 0 likes

Songs on sd card are causing spotify online to slow down A LOT

I have all my songs saved on my sd card on my android. Whenever I use spotify online (either wifi or mobile data) it gets really slow. How can I fix this?

  • Visitor
  • I have all my songs saved on my sd card on my android. Whenever I use spotify online (either wifi or mobile data) it gets really slow. How can I fix this?
  • 346 Views
  • 0 replies
  • 0 likes
  • Android
    sd card
  • 346 Views
  • 0 replies
  • 0 likes