Get help for your Android mobile or tablet
Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...
PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...
PlanFree/PremiumCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSome songs gone grey and cant be played. Other songs in same record list are shown and p...
PlanPremiumCountryBrasil DeviceSamsung Galaxy 9+ Operating SystemAndroid Pie My Question or IssueEvery playslit I play, after a couple of musics the spotify just pause the music, and I have to jump the music to the next.This happens a lot of times.
PlanFree/PremiumCountry DeviceSamsung s8Operating SystemAndroid My Question or IssueI cant hear a full song. I can only hear about 49 seconds and then it skips to another song that also only last for about 49 seconds. I have tried to log out and down...
What does the saved feature do? If I click "save" for an album I like there is no library where that goes to. It just exists as saved but there's nowhere that shows my saved selections for future reference. Didn't I click save so that I can access th...
Plan PremiumCountryIndia Device(SamsungGalaxy J5 Prime) Operating System(Android Oreo) My Question or IssueMy home screen appers blank.Nothing is showing there.
PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or IssueThe spotify app on my Samsung Galaxy S9 freezes about every 2 to 3 songs, usually in the middle of a song. When I open the app, the song appears to be playing ...
PlanPremiumCountryIndiaDeviceAsus Rog PhoneOperating SystemAndroid Oreo My Question or Issue My home screen went blank abruptly while I was playing songs. While search and your library works well. I cant see my daily mix and other playlists.I cleared...
PlanPremiumCountryBoliviaDeviceHuawei p20 lite model: ANE-LX3Operating SystemAndroid 9 My Question or IssueI recently bought an SD memory card because I didn't have any more space in the internal storage and I download more than 5 thousand songs beca...
PlanPremiumCountryUsaDeviceSamsung Galaxy s9Operating SystemAndroid My Question or IssueI can find the songs I want but they are greyed out and wont play...I'm a huge fan of logic and especially his older music but I cant play any of it I can find it...
PlanFreeCountryUSDeviceSamsung C101(Also Webplayer)Operating SystemAndroid 4.4.2 Jelly Bean (ChromeOS) My Question or IssueAbout a couple months ago I started to have issues with my phone stopping music around the ninth second of each song, but it wa...
So previously I was able to have my Spotify play in Car View and my screen would stay on as long as it was running in car view but just a couple days ago it started to time out and turn off. I tried looking at my android display settings in the scree...
PlanPremiumCountryBrazilDeviceSamsung Galaxy S8 PlusOperating SystemAndroid Pie My Question or IssueEvery week in a random night my Spotify app simply changes the storage location from the SD Card to the Device Storage. I already tried reinstalling t...
After new update, Spotify completely shuts itself down when my phone (Galaxy Note 3) connects to the Internet.
Hello. I have 2 problems. Songs freeze all the time. I have to turn the internet on and off for it to work again. can not listen to the quality way. The other problem is my username. it consists of ridiculous letters and numbers. I chose another user...
PlanPremiumCountryNetherlandsDeviceSamsung S8Operating SystemAndroid 9, Pie My Question or Issue
PlanPremiumCountryUSADeviceSamsung Note 8Operating SystemAndroid My Question or IssueMy spotify suddenly stopped allowing me to not only choose a song, but it also does not allow me to view the discography of any artist or play any songs from any art...
Plan - PremiumCountry - USA Device - Pixel 3xlOperating System - Android 10 My Question or IssueWhen I go to an artists page I can't see any album or song info. This just started today (Sept. 23, 2019)
PlanFreeCountryUSADeviceMoto x4Operating SystemAndroid 9 My Question or IssueFor some reason I am unable to login to the Android app. I can login to the website just fine. I've changed my password twice, I did a clean uninstall and reinstall, and sti...
PlanPremiumCountry Ireland Device Omidigi A5 Pro(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android 9(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Every time I try to save a song to my playlists by pressing the ...
PlanPremiumCountryUSA DeviceSamsung Galaxy S8Operating SystemAndroid 9Spotify version 8.5.24.762My Question or IssueI cannot access the queue. I have the currently playing song open (album art view, see attachment), and when I tap the queue button in...