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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
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  • Android
    Guide
    Troubleshooting
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20493 Views
  • 3 replies
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  • 20493 Views
  • 3 replies
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Superuser Contribution Songs got grey and are no more playable

PlanFree/PremiumCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSome songs gone grey and cant be played. Other songs in same record list are shown and p...

  • Casual Listener
  • Plan Free/Premium Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Some so...
  • Petya
  • Community Legend
  • 394 Views
  • 3 replies
  • 1 likes
  • 394 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify pausing the musics

PlanPremiumCountryBrasil DeviceSamsung Galaxy 9+ Operating SystemAndroid Pie My Question or IssueEvery playslit I play, after a couple of musics the spotify just pause the music, and I have to jump the music to the next.This happens a lot of times.

  • Newbie
  • Plan Premium Country Brasil   Device Samsung Galaxy 9+   Operating System Android Pie   My Question or Issue Every playslit I play, after a couple of musics the spotif...
  • Petya
  • Community Legend
  • 288 Views
  • 1 replies
  • 1 likes
  • 288 Views
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Superuser Contribution Can't hear a full song

PlanFree/PremiumCountry DeviceSamsung s8Operating SystemAndroid My Question or IssueI cant hear a full song. I can only hear about 49 seconds and then it skips to another song that also only last for about 49 seconds. I have tried to log out and down...

  • Visitor
  • Plan Free/Premium Country   Device Samsung s8 Operating System Android   My Question or Issue I cant hear a full song. I can only hear about 49 seconds and then it skips to anothe...
  • Petya
  • Community Legend
  • 811 Views
  • 1 replies
  • 0 likes
  • 811 Views
  • 1 replies
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What does saved do?

What does the saved feature do? If I click "save" for an album I like there is no library where that goes to. It just exists as saved but there's nowhere that shows my saved selections for future reference. Didn't I click save so that I can access th...

  • Visitor
  • What does the saved feature do? If I click "save" for an album I like there is no library where that goes to. It just exists as saved but there's nowhere that shows my saved selections for future ref...
  • eltoch
  • Composer
  • 419 Views
  • 1 replies
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  • Albums
    like
    saved
  • 419 Views
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Superuser Contribution Home screen appears blank.

Plan PremiumCountryIndia Device(SamsungGalaxy J5 Prime) Operating System(Android Oreo) My Question or IssueMy home screen appers blank.Nothing is showing there.

  • Visitor
  • Plan  Premium Country India  Device (SamsungGalaxy J5 Prime)  Operating System (Android Oreo)   My Question or Issue My home screen appers blank.Nothing is showing ...
  • Petya
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
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Superuser Contribution App freezes every few songs

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or IssueThe spotify app on my Samsung Galaxy S9 freezes about every 2 to 3 songs, usually in the middle of a song. When I open the app, the song appears to be playing ...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Pie   My Question or Issue The spotify app on my Samsung Galaxy S9 freezes about every 2 to 3 songs, usually i...
  • Petya
  • Community Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • Freezing
    pauses
  • 368 Views
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Superuser Contribution Black Home Screen - Abruptly

PlanPremiumCountryIndiaDeviceAsus Rog PhoneOperating SystemAndroid Oreo My Question or Issue My home screen went blank abruptly while I was playing songs. While search and your library works well. I cant see my daily mix and other playlists.I cleared...

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  • Visitor
  •     Plan Premium Country India Device Asus Rog Phone Operating System Android Oreo   My Question or Issue   My home screen went blank abruptly while I was playin...
  • Petya
  • Community Legend
  • 1462 Views
  • 1 replies
  • 1 likes
  • 1462 Views
  • 1 replies
  • 1 likes

Superuser Contribution app downloads go to intern memory instead of SD memory

PlanPremiumCountryBoliviaDeviceHuawei p20 lite model: ANE-LX3Operating SystemAndroid 9 My Question or IssueI recently bought an SD memory card because I didn't have any more space in the internal storage and I download more than 5 thousand songs beca...

  • Visitor
  • Plan Premium Country Bolivia Device Huawei p20 lite  model: ANE-LX3 Operating System Android 9   My Question or Issue I recently bought an SD memory card because I didn't have an...
  • Petya
  • Community Legend
  • 531 Views
  • 1 replies
  • 0 likes
  • 531 Views
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Can find the song i want but its greyed out and wont play

PlanPremiumCountryUsaDeviceSamsung Galaxy s9Operating SystemAndroid My Question or IssueI can find the songs I want but they are greyed out and wont play...I'm a huge fan of logic and especially his older music but I cant play any of it I can find it...

  • Visitor
  •   Plan Premium Country Usa Device Samsung Galaxy s9 Operating System Android    My Question or Issue I can find the songs I want but they are greyed out and wont play...I'm ...
  • eltoch
  • Composer
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
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Superuser Contribution Music Briefly Stopping and Resuming ~9 Seconds

PlanFreeCountryUSDeviceSamsung C101(Also Webplayer)Operating SystemAndroid 4.4.2 Jelly Bean (ChromeOS) My Question or IssueAbout a couple months ago I started to have issues with my phone stopping music around the ninth second of each song, but it wa...

  • Visitor
  • Plan Free Country US Device Samsung C101 (Also Webplayer) Operating System Android 4.4.2 Jelly Bean  (ChromeOS)      My Question or Issue About a couple months ago I ...
  • Petya
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
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Car view won't keep the screen on anymore

So previously I was able to have my Spotify play in Car View and my screen would stay on as long as it was running in car view but just a couple days ago it started to time out and turn off. I tried looking at my android display settings in the scree...

  • Newbie
  • So previously I was able to have my Spotify play in Car View and my screen would stay on as long as it was running in car view but just a couple days ago it started to time out and turn off. I tried ...
  • arndtinger
  • Casual Listener
  • 298 Views
  • 1 replies
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  • 298 Views
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Superuser Contribution Storage keeps changing from SD Card to Device Storage

PlanPremiumCountryBrazilDeviceSamsung Galaxy S8 PlusOperating SystemAndroid Pie My Question or IssueEvery week in a random night my Spotify app simply changes the storage location from the SD Card to the Device Storage. I already tried reinstalling t...

  • Visitor
  • Plan Premium Country Brazil Device Samsung Galaxy S8 Plus Operating System Android Pie   My Question or Issue Every week in a random night my Spotify app simply changes the storage loc...
  • Petya
  • Community Legend
  • 514 Views
  • 1 replies
  • 1 likes
  • Offline download
    storage issues
    Storage on sd card
  • 514 Views
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  • 1 likes

Spotify shuts itself down

After new update, Spotify completely shuts itself down when my phone (Galaxy Note 3) connects to the Internet.

  • Casual Listener
  • After new update, Spotify completely shuts itself down when my phone (Galaxy Note 3) connects to the Internet.  
  • eltoch
  • Composer
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
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Username and Account

Hello. I have 2 problems. Songs freeze all the time. I have to turn the internet on and off for it to work again. can not listen to the quality way. The other problem is my username. it consists of ridiculous letters and numbers. I chose another user...

  • Visitor
  •   Hello.  I have 2 problems. Songs freeze all the time. I have to turn the internet on and off for it to work again. can not listen to the quality way. The other problem is my userna...
  • AndrewRobs01
  • Composer
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
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Superuser Contribution Why is it taking AGES to load a song in Android App?

PlanPremiumCountryNetherlandsDeviceSamsung S8Operating SystemAndroid 9, Pie My Question or Issue

  • Casual Listener
  • Plan Premium Country Netherlands Device Samsung S8 Operating System Android 9, Pie   My Question or Issue  
  • TomvB
  • Casual Listener
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
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Solved!! Song selection is gone

PlanPremiumCountryUSADeviceSamsung Note 8Operating SystemAndroid My Question or IssueMy spotify suddenly stopped allowing me to not only choose a song, but it also does not allow me to view the discography of any artist or play any songs from any art...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Note 8 Operating System Android    My Question or Issue My spotify suddenly stopped allowing me to not only choose a song, but it also does...
  • Emilia_8
  • Spotify Star
  • 382 Views
  • 1 replies
  • 0 likes
  • Android
    Note 8
    selection
  • 382 Views
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can’t view Discography in any artist on pixel

Plan - PremiumCountry - USA Device - Pixel 3xlOperating System - Android 10 My Question or IssueWhen I go to an artists page I can't see any album or song info. This just started today (Sept. 23, 2019)

  • Visitor
  • Plan - Premium Country - USA   Device - Pixel 3xl Operating System - Android 10   My Question or Issue When I go to an artists page I can't see any album or song info....
  • 135 Views
  • 0 replies
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  • 135 Views
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Superuser Contribution Can't login to android

PlanFreeCountryUSADeviceMoto x4Operating SystemAndroid 9 My Question or IssueFor some reason I am unable to login to the Android app. I can login to the website just fine. I've changed my password twice, I did a clean uninstall and reinstall, and sti...

  • Visitor
  •   Plan Free Country USA Device Moto x4 Operating System Android 9   My Question or Issue For some reason I am unable to login to the Android app. I can login to the website just ...
  • Petya
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Android
    Login
    Login problem
  • 259 Views
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Superuser Contribution App crashes on android phone

PlanPremiumCountry Ireland Device Omidigi A5 Pro(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Android 9(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Every time I try to save a song to my playlists by pressing the ...

  • Newbie
  •   Plan Premium Country Ireland   Device Omidigi A5 Pro (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 9 (iOS 10, Android Oreo, Windows 10,et...
  • Petya
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Can't access queue

PlanPremiumCountryUSA DeviceSamsung Galaxy S8Operating SystemAndroid 9Spotify version 8.5.24.762My Question or IssueI cannot access the queue. I have the currently playing song open (album art view, see attachment), and when I tap the queue button in...

  • Casual Listener
  • Plan Premium Country USA  Device Samsung Galaxy S8 Operating System Android 9 Spotify version 8.5.24.762 My Question or Issue I cannot access the queue. I have the currently playing so...
  • Emilia_8
  • Spotify Star
  • 3367 Views
  • 3 replies
  • 0 likes
  • Android
    Mobile
    playback
    queue
  • 3367 Views
  • 3 replies
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