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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5900 Views

0 replies

7 likes

  • 5900 Views
  • 0 replies
  • 7 likes

Superuser Contribution CAN NOT PLAY OR SEE VIDEOS IN SPOTIFY

PlanPREMIUMCountryUSDeviceSAMSUNG GALAZY 7 EDGE 7 DELL PC)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan PREMIUM Country US Device SAMSUNG GALAZY 7 EDGE 7 DELL PC) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Ivan

Spotify Legend

9426 Views

1 replies

1 likes

  • 9426 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution SD card not showing up for storage.

Every month or so,spotify just starts downloading to my phone even though I have the setting to save to SD card. And then I have to re download all my music. Sometimes the option to save to SD card just doesn't exist anymore, and then it will randoml...

Casual Listener

  Every month or so,spotify just starts downloading to my phone even though I have the setting to save to SD card. And then I have to re download all my music. Sometimes the option to save to S...

Xenia

Moderator

2987 Views

3 replies

1 likes

  • 2987 Views
  • 3 replies
  • 1 likes

Superuser Contribution Music stops playing after roughly 10 minutes.

PlanPremiumCountryUKDeviceSamsung Galaxy 9Operating SystemAndroid 10 My Question or IssueWhen playing music on my phone it will randomly stop playing after roughly 10 minutes. The music I am trying to play is already downloaded, I do not have this pr...

Casual Listener

Plan Premium Country UK Device Samsung Galaxy 9 Operating System Android 10   My Question or Issue When playing music on my phone it will randomly stop playing after roughly 10 minutes...

MihailY

Moderator

13242 Views

4 replies

3 likes

  • 13242 Views
  • 4 replies
  • 3 likes

Superuser Contribution Dislike button missing in app and disappears from notification when playing on multiroom speake b r

PlanPremiumCountryNLDevice( Samsung Galaxy Note 10+)Operating System( Android Oreo) My Question or Issue The dislike button is missing from the app and only visible in the notification bar. When I play the music on my multiroom speakers the dislike b...

Roadie

Plan Premium Country NL Device ( Samsung Galaxy Note 10+) Operating System ( Android Oreo)   My Question or Issue   The dislike button is missing from the app and only visi...

Xenia

Moderator

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Local Files and Volume Normalisation

PlanPremiumCountryUnited StatesDeviceZTE AXONOperating SystemAndroidMy Question or IssueHi all, I have a question regarding Spotify's volume normalisation, in regards to my own local files. Before spotify, I mainly used mp3gain to have all of my musi...

Visitor

Plan Premium Country United States Device ZTE AXON Operating System Android My Question or Issue Hi all,   I have a question regarding Spotify's volume normalisation, in regards to my...

2308 Views

0 replies

6 likes

Local files for Spotify Mobile
volume normalization
  • 2308 Views
  • 0 replies
  • 6 likes

Solved!!Superuser Contribution [Android] Local files not playing

PlanPremiumCountryUSDeviceNokia 6.2Operating SystemAndroid 9, February Security Patch I am able to sync local files to my Android phone (Nokia 6.2, Android 9, February security patch). The titles appear as white, and have the downloaded symbol next t...

Casual Listener

Plan Premium Country US Device Nokia 6.2 Operating System Android 9, February Security Patch   I am able to sync local files to my Android phone (Nokia 6.2, Android 9, February security...

techconspiracy

Casual Listener

1468 Views

2 replies

0 likes

Android
local files
problem
  • 1468 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local files turning "unavailable"

Some tracks get randomly unavailable and can only be played manually, which means auto play and shuffle don't work with those songs. It happens in a matter of days after they get downloaded into the phone.

Visitor

  Some tracks get randomly unavailable and can only be played manually, which means auto play and shuffle don't work with those songs. It happens in a matter of days after they get downloaded i...

Ivan

Spotify Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast language in browsing mode

PlanPremiumCountryFranceDeviceGalaxy S7 + PCOperating SystemAndroid 8.0 + Win 10 My Question or IssueHello,I'm living in France but am only interested in podcasts in English.I set my interface language in English.The problem is, when I want to browse...

Casual Listener

Plan Premium Country France Device Galaxy S7 + PC Operating System Android 8.0 + Win 10   My Question or Issue Hello, I'm living in France but am only interested in podcasts in Englis...

Ivan

Spotify Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Android Bluetooth volume control only on or off fix

PlanPremiumCountry USA DeviceSamsung Galaxy 8+ Issue: After factory restarting my android device I was no longer able to control the volume on my bluetooth device with my phone. I could only turn the volume off and on, and when i turned it on it was ...

Visitor

Plan Premium Country USA   Device Samsung Galaxy 8+      Issue: After factory restarting my android device I was no longer able to control the volume on my bluetooth ...

1871 Views

0 replies

0 likes

Android
volume
  • 1871 Views
  • 0 replies
  • 0 likes

Superuser Contribution App crashes when clicking three dots to add to playlist or whatever [umidigi a5 pro]

PlanPremiumCountryCanadaDeviceumidigi a5 proOperating SystemAndroid My Question or IssueWhen trying to click to add to playlist/queue/share it crashes every time. Also when I click on certain podcasts (pod save America)

Newbie

Plan Premium Country Canada Device umidigi a5 pro Operating System Android   My Question or Issue When trying to click to add to playlist/queue/share it crashes every time. Also when I...

Ivan

Spotify Legend

469 Views

1 replies

2 likes

  • 469 Views
  • 1 replies
  • 2 likes

Superuser Contribution How can I get back autoplay from search results?

Some time ago, when I searched for a song, and then played one from results, when it ended next song from search results played.This was great for comparing covers, for example.Now, since at least a month, playback stops after first song.How can I ma...

Gig Goer

Some time ago, when I searched for a song, and then played one from results, when it ended next song from search results played. This was great for comparing covers, for example. Now, since at leas...

natalie04

Visitor

51100 Views

33 replies

14 likes

  • 51100 Views
  • 33 replies
  • 14 likes

Superuser Contribution Turn off lyrics

PlanPremium CountryCanadaDevicePixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTrying to find a way to disable lyrics while playing music. I don't mind using data to stream music, but I don't want to waste it on lyr...

Newbie

Plan Premium   Country Canada Device Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Trying to find a way to disable lyrics while pla...

RufusFishpaw

Casual Listener

15727 Views

26 replies

25 likes

  • 15727 Views
  • 26 replies
  • 25 likes

Superuser Contribution The app shows offline when I´m connected with mobile data, tried also the web app and doesn´t work..

The app shows offline when I´m connected with mobile data, tried also the web app and neither of them work. It doesn´t work. I've tried:-reinstall app-erasing cache- reconfiguring APN-activating mobile data for the app-enabling mobile data for the ap...

Casual Listener

The app shows offline when I´m connected with mobile data, tried also the web app and neither of them work. It doesn´t work. I've tried: -reinstall app -erasing cache - reconfiguring APN -activat...

Ivan

Spotify Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Android Smart TV App Constantly Freezes

My Question or IssueWhen trying to use the Spotify app on my Sony Smart TV: leaving the app open for any extended period of time (over 3-5 minutes) will cause the app to freeze. Music still plays in the background but the screen is unresponsive and o...

Visitor

My Question or Issue When trying to use the Spotify app on my Sony Smart TV: leaving the app open for any extended period of time (over 3-5 minutes) will cause the app to freeze. Music still plays i...

manukau

Regular

4452 Views

6 replies

3 likes

Android
application
bug
Freezing
Sony
TV
  • 4452 Views
  • 6 replies
  • 3 likes

Superuser Contribution Casting to Chromecast devices issues

Family PlanPremiumUK/Lithuania Google Pixel 2XL, Pixel 3 and Pixel 3A Been having this issue for ages now. Some updates made it better, some reverted to where it is right now. All of my family devices exhibit it in both homes with a variety of Chrome...

Music Fan

  Family Plan Premium UK/Lithuania   Google Pixel 2XL, Pixel 3 and Pixel 3A   Been having this issue for ages now. Some updates made it better, some reverted to where it is righ...

muzeak

Music Fan

545 Views

2 replies

0 likes

  • 545 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to get rid of Ads and Surveys

PlanPremiumCountryCanadaDeviceLG V30Operating SystemAndroid My Question or IssueTwice in the past week I have been greeted by unwelcomed ads and surveys when I opened the app. Why am I getting harassed when I open the app? How do I stop this?

Music Fan

  Plan Premium Country Canada Device LG V30 Operating System Android   My Question or Issue Twice in the past week I have been greeted by unwelcomed ads and surveys when I opened...

Bun-Bun

Music Fan

904 Views

2 replies

0 likes

  • 904 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Deletion Of Downloaded Songs On Playlist

PlanPremiumCountryUSDevicePixel2XLOperating SystemAndroidMy Question or IssueDoes deleting a playlist delete the downloaded songs on the playlist? If not, how can I delete songs no longer on a playlist?

Regular

Plan Premium Country US Device Pixel2XL Operating System Android My Question or Issue Does deleting a playlist delete the downloaded songs on the playlist? If not, how can I delete songs no ...

Xenia

Moderator

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Solved!! Spotify App Keeps Crashing

PlanPremiumCountryUSDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueMy problem is that every time I open up my app, and log in, the app immediately crashes. I have uninstalled, I have cleared data and cache, and I have reset my phon...

Casual Listener

Plan Premium Country US Device Samsung Galaxy 9 Operating System Android   My Question or Issue My problem is that every time I open up my app, and log in, the app immediately crashes....

heathycliffy

Casual Listener

1903 Views

3 replies

0 likes

  • 1903 Views
  • 3 replies
  • 0 likes

Bad sound (cracks and plops) on philips android tv, using Spotify app.

Hello, Cannot find a solution but it anoys me badlySince a few weeks the spotify app cracks, distorts and blips while playing music. Tried reinstalling app, no luck. No problem with other apps like radio or youtube or tv... only spotify. Someone... H...

Casual Listener

Hello,  Cannot find a solution but it anoys me badly Since a few weeks the spotify app cracks, distorts and blips while playing music.  Tried reinstalling app, no luck. No problem with o...

Dre16

Casual Listener

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes