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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375585 Views

541 replies

34 likes

Account
Free
  • 375585 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

  • 7533 Views
  • 0 replies
  • 7 likes

Offline: Something went wrong. Try Again

PlanPremiumCountry Device(Android Operating System( Android Oreo) My Question or IssueFor the past couple of weeks, every time I go offline I get this message. It says, "Something Wrong. Try Again". A blank black screen comes up with this message. Ev...

Newbie

Plan Premium Country   Device (Android 😎 Operating System ( Android Oreo)   My Question or Issue For the past couple of weeks, every time I go offline I get this message. It...

SoundShots

Composer

1022 Views

1 replies

0 likes

Premium
  • 1022 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue Malfunction in Playlist Radio

PlanFree/PremiumCountry United StatesDeviceSamsung Galaxy 9Operating SystemAndroid OreoMy Question or Issue I am unable to edit the queue or see upcoming songs in any playlist radio on my device, or from the podcast screen. This is, unfortunately, mo...

Newbie

Plan Free/Premium Country  United States Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue  I am unable to edit the queue or see upcoming songs in any...

alexvilla

Regular

1094 Views

2 replies

0 likes

Android
broken
playlist radio
podcast
queue
s9
Samsung
samsung galaxy s9
  • 1094 Views
  • 2 replies
  • 0 likes

Album covers wont load

PlanPremiumCountryCanadaDevice(Asus Zenfone)Operating System(Android 7.0) My Question or IssueMore than 50% of my Album covers are blacked out. This is completely random and has been happening for about 7 months. I already tried doing a full reinstal...

Newbie

Plan Premium Country Canada Device (Asus Zenfone) Operating System (Android 7.0)   My Question or Issue More than 50% of my Album covers are blacked out. This is completely random and ...

AdamDamon

Community Legend

548 Views

1 replies

1 likes

  • 548 Views
  • 1 replies
  • 1 likes

Superuser Contribution App crashes at startup (tried every fix mentioned online)

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S8Operating SystemOreo 8.0.0 My Question or IssueHi all! Soooooooo, I haven't been able to use my Spotify app on my phone at all. At. All. For almost two weeks at this point. Here's the deal: One da...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S8 Operating System Oreo 8.0.0   My Question or Issue Hi all! Soooooooo, I haven't been able to use my Spotify app on my phone ...

LeeMitchellUK

Casual Listener

10730 Views

22 replies

8 likes

  • 10730 Views
  • 22 replies
  • 8 likes

Spotify does not start on Galaxy s9 / Android 10 / Knox 3.4.1

PlanPremiumCountryBelgiumDeviceSamsung Galaxy S9Operating SystemAndroid 10 with Knox 3.4.1 and security patch 1 june 2020 My Question or IssueI have been using Spotify without problem earlier. I had to recently perform a factory reset on my Galaxy S9...

Newbie

  Plan Premium Country Belgium Device Samsung Galaxy S9 Operating System Android 10 with Knox 3.4.1 and security patch 1 june 2020   My Question or Issue I have been using Spotif...

568 Views

0 replies

0 likes

android10
Knox
Samsung S9
  • 568 Views
  • 0 replies
  • 0 likes

Can't disguise player "notification" when listening on PC

PlanPremiumCountrySpainDeviceOnePlus 7, Mi A1Operating SystemAndroid 10, Android Pie My Question or IssueUntil last week, when Spotify decides to "wake" on the phone while I'm listening on the PC, it shows the player in the notifications menu even if...

Casual Listener

Plan Premium Country Spain Device OnePlus 7, Mi A1 Operating System Android 10, Android Pie   My Question or Issue Until last week, when Spotify decides to "wake" on the phone while I'...

451 Views

0 replies

1 likes

Android
Connect
player
  • 451 Views
  • 0 replies
  • 1 likes

Show only local devices does not work

PlanPremiumCountryGermanyDeviceNokia 8 Operating SystemAndroid 9 My Question or IssueHello, i activated "Show only local Devices" in the settings, but nontheless my smartphone shows the music playing on my PC while on mobile network connection. So th...

Roadie

Plan Premium Country Germany Device Nokia 8  Operating System Android 9   My Question or Issue Hello,   i activated "Show only local Devices" in the settings, but nontheles...

bzellmer

Casual Listener

1330 Views

1 replies

2 likes

  • 1330 Views
  • 1 replies
  • 2 likes

Superuser Contribution Autoplay

PlanFamily accountCountryTurkeyDeviceXiaomi Mi Note 10 LiteOperating SystemAndroid 10 My Question or IssueAutoplay is not working.

Visitor

Plan Family account Country Turkey Device Xiaomi Mi Note 10 Lite Operating System Android 10   My Question or Issue Autoplay is not working. 

Ivan

Spotify Legend

482 Views

1 replies

0 likes

autoplay
not working
  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incorrect Album tracks on Android App

I have a Bon Jovi album This House Is Not For Sale saved in my library which i added via the Windows Desktop version of Spotify. This plays fine on my PC but the same saved album on my phone is all jumbled up and includes tracks not even on this albu...

Regular

I have a Bon Jovi album This House Is Not For Sale saved in my library which i added via the Windows Desktop version of Spotify.  This plays fine on my PC but the same saved album on my phone is...

Xenia

Moderator

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Massive data usage by Spotify

PlanPremiumCountryUSADeviceSamsung Galaxy 8,Operating SystemAndroidI have been a premium member for several years. Almost all my playlists are downloaded over wifi because we have poor data coverage. I normally see Spotify use 1 to 2 gigs per month. ...

Visitor

Plan Premium Country USA Device Samsung Galaxy 8, Operating System Android I have been a premium member for several years. Almost all my playlists are downloaded over wifi because we have poo...

Conkarlis

Casual Listener

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing when I join my home WiFi.

So everyday when I am walking home from work as soon as my Samsung Note 9 joins my home WiFi, my Spotify just stops playing my music. It always happens at the same place just outside of my flat. It's very odd because when I am on the train listening ...

Regular

So everyday when I am walking home from work as soon as my Samsung Note 9 joins my home WiFi, my Spotify just stops playing my music. It always happens at the same place just outside of my flat. It's...

Shifty_Nifty

Regular

1126 Views

2 replies

0 likes

  • 1126 Views
  • 2 replies
  • 0 likes

Playlists "Waiting To Download"

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy Note 9Operating SystemAndroid 10 My Question or IssueSo I have many playlists stuck on "Waiting to Download" I have done a clean install over 10 times, the tenth time I tried downloading a playlist...

Regular

Plan Premium Country United Kingdom Device Samsung Galaxy Note 9 Operating System Android 10   My Question or Issue So I have many playlists stuck on "Waiting to Download"   I h...

477 Views

0 replies

0 likes

Download Playlists
Download Stalled
downloading music
waiting to download
  • 477 Views
  • 0 replies
  • 0 likes

Lyrics not available

PlanPremiumCountryIndiaDeviceSamsung Galaxy Note 8 ( SM N950F )Operating SystemAndroid 9 ( One UI 1.0 )App Version8.5.65.852 My Question or IssueI am not able to view the lyrics for any song. I have tried reinstalling the app as well. What should I d...

Newbie

Plan Premium Country India Device Samsung Galaxy Note 8 ( SM N950F ) Operating System Android 9 ( One UI 1.0 ) App Version 8.5.65.852   My Question or Issue I am not able to view the...

411 Views

0 replies

0 likes

  • 411 Views
  • 0 replies
  • 0 likes

Spotify just isn't working... I've deinstalled, deleted everything, reinstalled, but it's not reacti

PlanPremiumCountryGermanyDeviceMotorola GOperating SystemAndroid My Question or IssueSpotify just isn't working I've deinstalled deleted everything reinstalled, when I click on an album it doesn't load. Yes I'm in WiFi and it's switched on....Other a...

Casual Listener

  Plan Premium Country Germany Device Motorola G Operating System Android   My Question or Issue Spotify just isn't working I've deinstalled deleted everything reinstalled, when ...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify reagiert verzögert

Mein spotify reagiert stark verzögert (2sec bis mehrere minuten) das macht das abspielen von Musik fast unmöglich. Deswegen überlege ich auch schon ob ich Premium wieder abmelde weil an sich spotify gut ist aber wenn es offline nicht richtig geht kan...

Visitor

Mein spotify reagiert stark verzögert (2sec bis mehrere minuten) das macht das abspielen von Musik fast unmöglich. Deswegen überlege ich auch schon ob ich Premium wieder abmelde weil an sich spotify ...

Greenie2

Casual Listener

9996 Views

5 replies

2 likes

  • 9996 Views
  • 5 replies
  • 2 likes

Superuser Contribution Spotify will only play a song for a minute and fifty seconds before skipping to another track.

PlanPremiumCountryUs DeviceLG G7 ThinQOperating System My Question or IssueSpotify will only play a song for a minute and fifty seconds before skipping to another track. How do I fix it? I've tried logging out, deleting the app, clearing storage.

Visitor

Plan Premium Country Us   Device LG G7 ThinQ Operating System     My Question or Issue Spotify will only play a song for a minute and fifty seconds before skipping to anothe...

Ivan

Spotify Legend

2318 Views

1 replies

0 likes

  • 2318 Views
  • 1 replies
  • 0 likes

Spotify still using cellular even though it is turned OFF

Hi all, I have spotify on my Galaxy Note10+ with Android Version 10 and I specifically set "Download Using Cellular" to OFF. I tried to download a whole heap of songs at home using Wifi and after the gym this morning I had a message from My Data Mana...

Casual Listener

Hi all,   I have spotify on my Galaxy Note10+ with Android Version 10 and I specifically set "Download Using Cellular" to OFF. I tried to download a whole heap of songs at home using Wifi and ...

558 Views

0 replies

0 likes

  • 558 Views
  • 0 replies
  • 0 likes

Music quality

My subscription: Family plan remiumCountryIndonesiaDevice(Asus Zenfone Max Pro M1)Operating System(ANDROID PIE) My Question or IssuePlease help me help me, I can't feel the difference in spotify music sound quality on my device. Both high, normal, lo...

Newbie

My subscription: Family plan remium Country Indonesia Device (Asus Zenfone Max Pro M1) Operating System (ANDROID PIE)   My Question or Issue Please help me help me, I can't feel th...

tman202

Music Fan

603 Views

2 replies

0 likes

  • 603 Views
  • 2 replies
  • 0 likes

Opens when phone restarts

PlanPremiumCountryNew Zealand Device(Samsung Galaxy 9+Operating SystemAndroid My Question or IssueEvery time my phone restarts spotify is opening up on its own and its now also draining the battery, its the highest user on my phone and I have not eve...

Newbie

Plan Premium Country New Zealand  Device (Samsung Galaxy 9+ Operating System Android   My Question or Issue Every time my phone restarts spotify is opening up on its own and its n...

402 Views

0 replies

0 likes

  • 402 Views
  • 0 replies
  • 0 likes

Autoplay no longer working

After finishing song spotify used to play similar songs but now autoplay feature no longer working, i am tired of login/logout, clearing cache, uninstall. PlanFreeCountryIndia DeviceVIVO Y15Operating SystemAndroid Pie My Question or Issue

Visitor

After finishing song spotify used to play similar songs but now autoplay feature no longer working, i am tired of login/logout, clearing cache, uninstall.   Plan Free Country India &nb...

Billy-J

Spotify Star

527 Views

1 replies

0 likes

Free
  • 527 Views
  • 1 replies
  • 0 likes