Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 843397 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 843397 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14456 Views
  • 1 replies
  • 0 likes
  • 14456 Views
  • 1 replies
  • 0 likes

15s skip broken for podcasts on Android Auto

PlanPremiumCountryUSADeviceGalaxy S8Operating SystemAndroid Auto My Question or Issuethe in-car touch screen no longer allows me to skip 15s for podcasts tried reinstalling both the spotify app and the android auto app to no avail

  • Newbie
  • Plan Premium Country USA Device Galaxy S8 Operating System Android Auto   My Question or Issue the in-car touch screen no longer allows me to skip 15s for podcasts tried reinstalling b...
  • 318 Views
  • 0 replies
  • 1 likes
  • 318 Views
  • 0 replies
  • 1 likes

Superuser Contribution Skipping tracks and randomly starting to play

PlanPremium FamilyCountryUKDevice Samsung Galaxy 9Operating SystemAndroid 9 My Question or IssueMy spotify is currently virtually unusable, when listening to a track it randomly skips to the next track after about 20 seconds. Also, when paused it ran...

  • Casual Listener
  • Plan Premium Family Country UK Device  Samsung Galaxy 9 Operating System Android 9   My Question or Issue My spotify is currently virtually unusable, when listening to a track it ...
  • Spodge
  • Casual Listener
  • 638 Views
  • 3 replies
  • 0 likes
  • 638 Views
  • 3 replies
  • 0 likes

Leaving Spotify: Any Recommendations & How to move Artists from Spotify to Deezer

PlanPremiumCountry Ireland DeviceAndroid One Plus 6Operating SystemOxygenOS My Question or IssueThe latest Android update has made the spotify app an unusable mess. Since they are never going to roll this back after clearly there was a lot wasted hou...

  • Casual Listener
  • Plan Premium Country  Ireland   Device Android One Plus 6 Operating System OxygenOS   My Question or Issue The latest Android update has made the spotify app an unusable m...
  • Illmatic85x
  • Regular
  • 1480 Views
  • 4 replies
  • 1 likes
  • Android update
    Deezer
    Leaving Spotify
  • 1480 Views
  • 4 replies
  • 1 likes

Superuser Contribution Download Library

PlanStudentCountryAustraliaDeviceSamsung Galaxy 9Operating SystemAndroid Pie My Question or IssueI used to be able to add music to my library without it automatically downloading. About 2 days ago it started downloading songs as soon as I added to th...

  • Newbie
  • Plan Student Country Australia Device Samsung Galaxy 9 Operating System Android Pie   My Question or Issue I used to be able to add music to my library without it automatically downloa...
  • mfoster89
  • Newbie
  • 1640 Views
  • 2 replies
  • 0 likes
  • 1640 Views
  • 2 replies
  • 0 likes

Bug: add to playlist

Repeating a closed post without solution.. so the problem/bug is still there. "So I know I can sort the playlists and I managed to display them as CUSTOM like I like it, however when I go and add a song to one of my playlists they are always sorted b...

  • Regular
  • Repeating a closed post without solution.. so the problem/bug is still there.   "So I know I can sort the playlists and I managed to display them as CUSTOM like I like it, however when I go an...
  • Tptoby
  • Regular
  • 394 Views
  • 4 replies
  • 4 likes
  • 394 Views
  • 4 replies
  • 4 likes

All songs option has dissppeared

Premium subscription user. I have always gone to the tab that says songs and I shuffle all the songs in my library this has dissppeared. Why? It is still available on my pc version. Without this option spotify has lost all its value to me. I am very ...

  • Regular
  • Premium subscription user.   I have always gone to the tab that says songs and I shuffle all the songs in my library this has dissppeared. Why?   It is still available on my pc version....
  • cskram
  • Casual Listener
  • 450 Views
  • 3 replies
  • 2 likes
  • 450 Views
  • 3 replies
  • 2 likes

Can't load any daily mix

PlanPremiumCountry DeviceSamsung Galaxy J7 PrimeOperating System Android 8.1.0 My Question or IssueCan't play any daily mixes, "sorry , something went wrong" keeps appearing even though I clear the data, uninstall and install the app several times. I...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy J7 Prime Operating System  Android 8.1.0   My Question or Issue Can't play any daily mixes, "sorry , something went wrong" keeps ...
  • 67 Views
  • 0 replies
  • 0 likes
  • 67 Views
  • 0 replies
  • 0 likes

How to remove full screen album art from lock screen?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • 535 Views
  • 0 replies
  • 0 likes
  • 535 Views
  • 0 replies
  • 0 likes

Download full album

PlanPremiumCountryGermanyDeviceHuawei P10 liteOperating SystemAndroid My Question or IssuePlease revert the f***** changes. I loved to download full albums and then shuffle all. Thats a feature my 20€ MP3-Player back in the days have had. And Spotify...

  • Newbie
  • Plan Premium Country Germany Device Huawei P10 lite Operating System Android   My Question or Issue Please revert the f***** changes. I loved to download full albums and then shuffle a...
  • 101 Views
  • 0 replies
  • 1 likes
  • 101 Views
  • 0 replies
  • 1 likes

playing saved songs on android auto no longer matches sort preference in app

going through the android auto menu and selecting to play My Songs now plays them alphebetically when in the app i have them sorted by recently added which is how they used to play before this update PlanPremiumCountryUSADevicegalaxy s10plusOperating...

  • Newbie
  • going through the android auto menu and selecting to play My Songs now plays them alphebetically when in the app i have them sorted by recently added which is how they used to play before this update...
  • crazer119
  • Casual Listener
  • 423 Views
  • 4 replies
  • 5 likes
  • 423 Views
  • 4 replies
  • 5 likes

Connect stopped working on my account

Android apps version 8.5.12.758 & 8.5.11.762PlanPremium for familyCountryUKDeviceHonor View 10 (Android 9) + Samsung Galaxy Note 10.1 (Android 5.1.1)Operating SystemAndroid 9 & 5.1.1 My Question or IssueToday I cannot connect to either Chromecast or ...

  • Newbie
  •  Android apps version 8.5.12.758 & 8.5.11.762 Plan Premium for family Country UK Device Honor View 10 (Android 9) + Samsung Galaxy Note 10.1 (Android 5.1.1) Operating System Android ...
  • 101 Views
  • 0 replies
  • 1 likes
  • 101 Views
  • 0 replies
  • 1 likes

Solved!! No shuffle for playlist/ artist

PlanFreeCountryIndiaDeviceOnePlus 6Operating SystemOxygenOS 9.0.6 My Question or IssueThere is no option to shuffle the playlists (created or saved)/ play queue/ artist, etc. Also no "repeat song" button is available. The only playlist with an option...

  • Casual Listener
  • Plan Free Country India Device OnePlus 6 Operating System OxygenOS 9.0.6   My Question or Issue There is no option to shuffle the playlists (created or saved)/ play queue/ artist, etc....
  • ndp3
  • Casual Listener
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Podcasts randomly pausing on Android

PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 2Operating SystemAndroid 9 My Question or IssueEver since the recent update to the app, podcasts randomly keep pausing and it makes no difference if I have other apps running, the screen locked or no...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Google Pixel 2 Operating System Android 9   My Question or Issue Ever since the recent update to the app, podcasts randomly keep pausing and ...
  • 445 Views
  • 0 replies
  • 1 likes
  • Android
    Podcasts
  • 445 Views
  • 0 replies
  • 1 likes

Dan Carlin's hardcore history episode 50 and 51 won't playback

PlanPremiumCountryUS DeviceGoogle pixel XL 2Operating SystemAndroid 9 My Question or IssuePodcast Dan Carlin's Hardcore History episodes 50 and 51 will not playback. Believe it to be an issue on Spotify's end; I've tried restarting, clearing cache an...

  • Newbie
  •   Plan Premium Country US   Device Google pixel XL 2 Operating System Android 9   My Question or Issue Podcast Dan Carlin's Hardcore History episodes 50 and 51 will not pla...
  • Stamperman
  • Newbie
  • 414 Views
  • 1 replies
  • 1 likes
  • 414 Views
  • 1 replies
  • 1 likes

Home screen rarely changing

PlanPremiumCountry: India Device: Samsung A7 (2018)Operating System : Android Pie My Question or IssueOff Late, my Home screen seems to be rarely updating. The Recently played keeps changing and New releases keeps stacking up. But Recommended for you...

  • Regular
  • Plan Premium Country: India   Device: Samsung A7 (2018) Operating System : Android Pie   My Question or Issue Off Late, my Home screen seems to be rarely updating. The Recently play...
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes

Recent changes to "Recently Played" functionality

PlanPremiumCountryAustraliaDeviceSamsung S8Operating SystemAndroid Pie My Question or IssueThe "Recently Played" functionality no longer shows the individual songs I have recently played. Instead it only lists the Playlist, Artist or Album name. This...

  • Regular
  •   Plan Premium Country Australia Device Samsung S8 Operating System Android Pie   My Question or Issue The "Recently Played" functionality no longer shows the individual songs I ...
  • 129 Views
  • 0 replies
  • 1 likes
  • 129 Views
  • 0 replies
  • 1 likes

How to remove saved songs?

Can we no longer remove individual songs from saved albums? I would always remove live/bonus/demo tracks that are on some albums because I'm not interested in listening to them. I'm not sure if Spotify updated the android app lately but that feature ...

  • Newbie
  • Can we no longer remove individual songs from saved albums? I would always remove live/bonus/demo tracks that are on some albums because I'm not interested in listening to them. I'm not sure if Spoti...
  • 109 Views
  • 0 replies
  • 1 likes
  • 109 Views
  • 0 replies
  • 1 likes

Locally saved albums not loading when no network

PlanPremiumDevicePixel 2Operating SystemLatest Android version My Question or IssueWhen I'm in a remote location with no Wi-Fi or Mobile network I'm not able to to load my locally downloaded album list. Weirdly, it works for the playlists I downloade...

  • Newbie
  •  Plan Premium Device Pixel 2 Operating System Latest Android version    My Question or Issue When I'm in a remote location with no Wi-Fi or Mobile network I'm not able to to lo...
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

client is getting worse and worse

PlanPremiumCountrygermanyDevicexperia xz1Operating Systemandroid 9 My Question or Issuei have been using spotify for several years now and although the client lacked some basic functions i got used to it.very basic and very annoying and very hard to ...

  • Newbie
  • Plan Premium Country germany Device xperia xz1 Operating System android 9   My Question or Issue i have been using spotify for several years now and although the client lacked some bas...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Like/dislike songs and artists doesn't work with Google Assistant

I'm using Spotify on a Google Pixel 3A According to Google documentation, it should be possible to like or dislike songs via Google Assistant, bit it doesn't work. Spotify app will open but then nothing happens.This is a very useful feature why doesn...

  • Casual Listener
  • I'm using Spotify on a Google Pixel 3A According to Google documentation, it should be possible to like or dislike songs via Google Assistant, bit it doesn't work. Spotify app will open but then noth...
  • 251 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 251 Views
  • 0 replies
  • 0 likes