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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387779 Views

545 replies

34 likes

Account
Free
  • 387779 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8043 Views

0 replies

7 likes

  • 8043 Views
  • 0 replies
  • 7 likes

Superuser Contribution Can't delete queue

PlanPremiumCountryNLDeviceOneplus 7TOperating SystemAndroid My Question or IssueI can't delete songs from my queue it's grayed outAlso when I want to play a playlist or album it only plays one song after that it continues on the queue that I don't wa...

Visitor

Plan Premium Country NL Device Oneplus 7T Operating System Android   My Question or Issue I can't delete songs from my queue it's grayed out Also when I want to play a playlist or alb...

Ivan

Spotify Legend

3218 Views

1 replies

2 likes

  • 3218 Views
  • 1 replies
  • 2 likes

Superuser Contribution Autoplay is not working

PlanPremiumCountrySpainDeviceOnePlus 7Operating SystemAndroidMy Question or IssueHey there. I just noticed the radio stopped playing music after the preset playlist ends (puts itself on pause and starts over). I tried turning off and on autoplay, del...

Newbie

Plan Premium Country Spain Device OnePlus 7 Operating System Android My Question or Issue Hey there. I just noticed the radio stopped playing music after the preset playlist ends (puts itsel...

Ivan

Spotify Legend

817 Views

1 replies

0 likes

  • 817 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Way To Clear Cache With New App Update???

Hey Everyone, I just downloaded the new update from Spotify and noticed their is no longer an option to Clear Your Cache. That feature is needed especially if you do a lot of offline playlist. Is there a new way to clear the cache or is this being ad...

Gig Goer

Hey Everyone,   I just downloaded the new update from Spotify and noticed their is no longer an option to Clear Your Cache. That feature is needed especially if you do a lot of offline playl...

Elena

Moderator

18207 Views

7 replies

1 likes

  • 18207 Views
  • 7 replies
  • 1 likes

HELP! Entire library is gone!

My entire library is gone across all devices. Restoration link does nothing. I think it happen after a log in on PS4. maybe it made a duplicate account? Been trying to get help with this for a while. Spotify's support options are unbelievable poor. P...

Regular

My entire library is gone across all devices. Restoration link does nothing. I think it happen after a log in on PS4. maybe it made a duplicate account?   Been trying to get help with this for...

Noah

Spotify Star

905 Views

2 replies

0 likes

  • 905 Views
  • 2 replies
  • 0 likes

Help with downloading.

PlanPremiumCountryCanadaDeviceSamsung J2 coreOperating SystemAndroid My Question or IssueI have to re-download my songs every day. I tried uninstalling and restarting my device multiple times, but it won't fix.

Visitor

Plan Premium Country Canada Device Samsung J2 core Operating System Android   My Question or Issue I have to re-download my songs every day. I tried uninstalling and restarting my devi...

Noah

Spotify Star

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

I can't play anything on the spotify app during a phone call.

PlanFreeCountryU.S.Device(Samsung Galaxy S9)Operating System(ASKS v3.1 Release 2020120; Android version 10) My Question or IssueI'm often on extended phone calls with a lot of dead air, and would like to play my podcasts or some music in the backgrou...

Visitor

Plan Free Country U.S. Device (Samsung Galaxy S9) Operating System (ASKS v3.1 Release 2020120; Android version 10)   My Question or Issue I'm often on extended phone calls with a lot o...

427 Views

0 replies

0 likes

  • 427 Views
  • 0 replies
  • 0 likes

Cannot view artists' songs

PlanFree/PremiumCountryUSADeviceGalaxy J3 Emerge and Motorola Z4Operating System My Question or IssueI can no longer view any artist's songs when I click on an artist's album. My sister is having the same issue. Is this a glitch or is it because of a...

Visitor

Plan Free/Premium Country USA Device Galaxy J3 Emerge and Motorola Z4 Operating System   My Question or Issue I can no longer view any artist's songs when I click on an artist's album. ...

419 Views

0 replies

0 likes

  • 419 Views
  • 0 replies
  • 0 likes

Pausing closes Spotify notification

planPremiumCountryThe NetherlandsDeviceSamsung Galaxy S10+Operating SystemAndroid 10 My Question or IssueAnytime I pause a song through the pull down notification bar, spotify automatically close the notification bar so i have to look for the app in ...

Visitor

plan Premium Country The Netherlands Device Samsung Galaxy S10+ Operating System Android 10   My Question or Issue Anytime I pause a song through the pull down notification bar, spotif...

417 Views

0 replies

1 likes

  • 417 Views
  • 0 replies
  • 1 likes

Superuser Contribution Battery drain Android 10 Samsung S10e

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S10eOperating SystemAndroid 10, android security patch level 1 June 2020, latest Samsung update installed 20 June 2020. My Question or IssueNoticed a battery drain from last Spotify update 23 June...

Regular

Plan Premium Country The Netherlands Device Samsung Galaxy S10e Operating System Android 10, android security patch level 1 June 2020, latest Samsung update installed 20 June 2020.   My...

space_listener

Casual Listener

1746 Views

4 replies

1 likes

Android
battery drain
  • 1746 Views
  • 4 replies
  • 1 likes

My spotify don't automatically play song

When I search a song and listen it's not play other song after it's end. I'm already check for continue playing in setting. This problem was heppened on my mobile only. PlanPremium Duo DeviceHuawei Mate 9

Visitor

When I search a song and listen it's not play other song after it's end. I'm already check for continue playing in setting. This problem was heppened on my mobile only.   Plan Premium Duo &n...

Billy-J

Spotify Star

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Spotify keep redownloading in sd card

PremiumPhilippines Samsung A30sAndriod10 My Question or IssueHey my spotify keep redownloading all of my offline song, the storage is in sd card, every time I download its okey for a day then the next day it keeps downloading, when I download using i...

Casual Listener

Premium Philippines Samsung A30s Andriod10   My Question or Issue Hey my spotify keep redownloading all of my offline song, the storage is in sd card, every time I download its okey for a...

301 Views

0 replies

0 likes

  • 301 Views
  • 0 replies
  • 0 likes

Can't view different releases of the same album

PlanPremiumCountryPortugalDeviceXiaomi Mi A2 LiteOperating SystemAndroid 10 My Question or Issue Hey! When I use Spotify on my computer (Windows), I have the option of choosing what release of an album I want to listen to (for instance, a certain alb...

Visitor

Plan Premium Country Portugal Device Xiaomi Mi A2 Lite Operating System Android 10   My Question or Issue   Hey! When I use Spotify on my computer (Windows), I have the option of...

399 Views

0 replies

1 likes

  • 399 Views
  • 0 replies
  • 1 likes

Solved!! One local file won't play on my phone.

PlanPremiumCountryUKDeviceGoogle Pixel 3AOperating SystemAndroid 10 My Question or IssueThe other day I was trying to play one of the songs that was a local file. I had listened to this song hundreds of times before, but for some reason it was grayed...

Casual Listener

Plan Premium Country UK Device Google Pixel 3A Operating System Android 10   My Question or Issue The other day I was trying to play one of the songs that was a local file. I had liste...

Tshi2

Casual Listener

903 Views

2 replies

0 likes

Android
local files
not playing
  • 903 Views
  • 2 replies
  • 0 likes

Tablet with Older version of android

I cant use the app in my device. Haw can I do?Plan Plan CountryArgentinaDeviceTablet Toshiba Operating SystemAndroid 4.0.4 My Question or IssueI cant donwload Spotify in my tablet. How can I do?

Visitor

I cant use the app in my device. Haw can I do? Plan Plan  Country Argentina Device Tablet Toshiba  Operating System Android 4.0.4   My Question or Issue I cant donwload Spoti...

444 Views

0 replies

0 likes

older
version
  • 444 Views
  • 0 replies
  • 0 likes

30 Minutes Ad Free Only Lasts for 10 Minutes

PlanFreeCountryUSDevicePixel 2Operating SystemAndroid 10 My Question or IssueI'm casting to my Google Home Mini and getting 2-3 ads every 10 minutes after accepting the terms for watching the intro ad for 30 minutes of ad-free listening.

Newbie

Plan Free Country US Device Pixel 2 Operating System Android 10   My Question or Issue I'm casting to my Google Home Mini and getting 2-3 ads every 10 minutes after accepting the terms...

377 Views

0 replies

1 likes

  • 377 Views
  • 0 replies
  • 1 likes

Lyrics don't move in the lyric card!

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryIndia DeviceMoto G6Operating SystemAndroid 9 My Question or IssueIf you select a song and open the "now playing" tab ...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country India   Device Moto G6 Operating System Android...

536 Views

0 replies

0 likes

  • 536 Views
  • 0 replies
  • 0 likes

Error en los álbum descargados

Hola tengo un problema al querer reproducir los álbumes descsrgados, me aparece en verde la descarga pero a la hora de entrar al álbum para escucharlo aparece este error.Pd.Los playlist si me deja reproducirlos  

Visitor

Hola tengo un problema al querer reproducir los álbumes descsrgados, me aparece en verde la descarga pero a la hora de entrar al álbum para escucharlo aparece este error. Pd.Los playlist si me deja ...

624 Views

0 replies

1 likes

  • 624 Views
  • 0 replies
  • 1 likes

Unhide Song button missing on newer UI playlists on Android.

PlanPremiumDeviceHuawei Y7Operating SystemAndroidMy Question or IssueI was listening to my songs on Spotify as usual when I accidentally selected the 'hide song' feature. I searched for a solution by going under the options on android by selecting 's...

Newbie

Plan Premium Device Huawei Y7 Operating System Android My Question or Issue I was listening to my songs on Spotify as usual when I accidentally selected the 'hide song' feature. I searched for...

464 Views

0 replies

0 likes

  • 464 Views
  • 0 replies
  • 0 likes

Offline: Something went wrong. Try Again

PlanPremiumCountry Device(Android Operating System( Android Oreo) My Question or IssueFor the past couple of weeks, every time I go offline I get this message. It says, "Something Wrong. Try Again". A blank black screen comes up with this message. Ev...

Newbie

Plan Premium Country   Device (Android 😎 Operating System ( Android Oreo)   My Question or Issue For the past couple of weeks, every time I go offline I get this message. It...

SoundShots

Composer

1039 Views

1 replies

0 likes

Premium
  • 1039 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue Malfunction in Playlist Radio

PlanFree/PremiumCountry United StatesDeviceSamsung Galaxy 9Operating SystemAndroid OreoMy Question or Issue I am unable to edit the queue or see upcoming songs in any playlist radio on my device, or from the podcast screen. This is, unfortunately, mo...

Newbie

Plan Free/Premium Country  United States Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue  I am unable to edit the queue or see upcoming songs in any...

alexvilla

Regular

1127 Views

2 replies

0 likes

Android
broken
playlist radio
podcast
queue
s9
Samsung
samsung galaxy s9
  • 1127 Views
  • 2 replies
  • 0 likes