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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Casual Listener
  • 26863 Views
  • 59 replies
  • 23 likes
  • 26863 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 869973 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 869973 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24654 Views
  • 3 replies
  • 0 likes
  • 24654 Views
  • 3 replies
  • 0 likes

Shuffle green Button switch to continue

Hi, I'm a new family premium member. On my Android phone, the big green button is still shuffle. Can I swtich it to continue like on the desktop computer?

  • Casual Listener
  • Hi, I'm a new family premium member. On my Android phone, the big green button is still shuffle. Can I swtich it to continue like on the desktop computer?  
  • lucky_bugs
  • Casual Listener
  • 960 Views
  • 2 replies
  • 0 likes
  • 960 Views
  • 2 replies
  • 0 likes

One Single Song Will Not Download

PlanPremiumCountryUSADevicePixel 4 XLOperating SystemAndroid 10, February security patch I'd like to preface this by saying I have already exactly followed the steps outlined in the response to this post , as was suggested in this other post with a p...

  • Newbie
  • Plan Premium Country USA Device Pixel 4 XL Operating System Android 10, February security patch   I'd like to preface this by saying I have already exactly followed the steps ...
  • Jᴀᴄᴋ
  • Roadie
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Repeat one mode resets when switching devices

PlanPremiumCountryTurkeyDeviceHuawei Honor 10Operating SystemAndroid 9App Version8.5.46.859 My Question or IssueWhen I switch from my phone to my Windows 10 PC, or other way, if I repeat one song it resets to "repeat all". I have to manually fix it e...

  • Newbie
  • Plan Premium Country Turkey Device Huawei Honor 10 Operating System Android 9 App Version 8.5.46.859     My Question or Issue When I switch from my phone to my Windows 10 PC, o...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android - Spotify show blank and empty screen, can't play any song

Hi.. My spotify show only blank and empty screen and I can't play any song because it just like I don't have any connection. Anw I tried to update, reinstall etc but I doesn't seem work PlanPremium

  • Casual Listener
  • Hi..  My spotify show only blank and empty screen and I can't play any song because it just like I don't have any connection.    Anw I tried to update, reinstall etc but I doesn't s...
  • Agungp14
  • Casual Listener
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Superuser Contribution Storage to SD card on Android

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey Folks,I have a relatively new Android phone and I want to transfer storage to the SD car...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • SlatanicS
  • Casual Listener
  • 1176 Views
  • 3 replies
  • 0 likes
  • 1176 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problem with live stream count

Hello i am from Greece have samsung s7 in the free plan and a macbook but in both devices i have problem with live stream count in the artist profile. I reinstalled the app and deleted data but still nothing. Can you check my account? Thanks! https:/...

  • Newbie
  • Hello i am from Greece have samsung s7 in the free plan and a macbook but in both devices i have problem with live stream count in the artist profile. I reinstalled the app and deleted data but still...
  • Ivan
  • Spotify Legend
  • 653 Views
  • 1 replies
  • 0 likes
  • 653 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Grey spotify symbols bug

Spotify StudentsPremiumGermany Huawei mate 10 liteAndroid - EMUI 8.0.0 Everytime I start my phone a new grey spotify symbol is created to my home screen. Behind other icons where no place is left... So.. First I have to delete my icons and then i can...

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  • Casual Listener
  •   Spotify Students Premium Germany   Huawei mate 10 lite Android - EMUI 8.0.0   Everytime I start my phone a new grey spotify symbol is created to my home screen. Behind other ...
  • Mario
  • Spotify Legend
  • 1082 Views
  • 3 replies
  • 0 likes
  • 1082 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to find own playlist on own account

PlanFree/PremiumCountry LATVIA Device(Samsung Galaxy S7) My Question or IssueHi,I am unable to find my own playlist on my own account. I am able to view it when I search for it and it says the playlist is made by me also, but I can only 'preview' it ...

  • Visitor
  • Plan Free/Premium Country  LATVIA  Device (Samsung Galaxy S7)   My Question or Issue Hi, I am unable to find my own playlist on my own account. I am able to view it when I sea...
  • Ivan
  • Spotify Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs cannot be deleted from a Playlist

Hello, Its very annoying that when you play a song in android that is part of your playlist, its not possible to delete it straight away from the playlist. See attachment below. I must go back to the playlist and scroll down to hundreds of songs in o...

  • Visitor
  • Hello,   Its very annoying that when you play a song in android that is part of your playlist, its not possible to delete it straight away from the playlist. See attachment below. I must go ba...
  • Katerina
  • Spotify Legend
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why am I suddenly not online?

PlanPremiumCountryNew ZealandDeviceMoto G4 plusOperating SystemAndroid 8.1.0 My Question or IssueI am suddenly unable to add a song to a playlist, as it tells me "Go online to see menu". I did not change any settings from my previous use.In my settin...

  • Regular
  •   Plan Premium Country New Zealand Device Moto G4 plus Operating System Android 8.1.0   My Question or Issue I am suddenly unable to add a song to a playlist, as it tells me...
  • Katerina
  • Spotify Legend
  • 543 Views
  • 1 replies
  • 1 likes
  • 543 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify stop when there is another sound

Hello everyone!! I just create this topic since i didn't see another one. Someone knows how can i evoid that Spotify stop when i'm watching a video or Instagram video, Twitter video ect..? I want Spotify don't stop the music. Thanks. Regards.Ale.

  • Casual Listener
  • Hello everyone!! I just create this topic since i didn't see another one.   Someone knows how can i evoid that Spotify stop when i'm watching a video or Instagram video, Twitter video ect..? I...
  • AlePugliese
  • Casual Listener
  • 249 Views
  • 2 replies
  • 1 likes
  • 249 Views
  • 2 replies
  • 1 likes

I can not use landscape mode on current playing with 1380x800 resolition lenovo m8 tablet.

PlanPremiumCountryTurkey Operating System(Android.) My Question or IssueI can not use Spotify landscape mode (attached page). I can use landscape mode other page of Spotify . Page turn itself to vertical when i choose curent song page. Lenovo m8 tabl...

  • Visitor
  • Plan Premium Country Turkey   Operating System (Android.)   My Question or Issue I can not use Spotify landscape mode (attached page). I can use landscape mode other page of Spot...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Launch Spotify while phone is locked Android

haven't a Samsung Galaxy note 10 plus unlocked version. My carrier is T-Mobile. I would like to know if there's a way to launch Spotify when my phone is locked? I use Bluetooth earbuds most of the day and it would be very convenient to be able to say...

  • Casual Listener
  • haven't a Samsung Galaxy note 10 plus unlocked version. My carrier is T-Mobile. I would like to know if there's a way to launch Spotify when my phone is locked? I use Bluetooth earbuds most of the da...
  • 373 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 373 Views
  • 0 replies
  • 0 likes

Superuser Contribution Starting Spotify with Android phone locked

I have a Samsung Galaxy note 10 plus unlocked version. My carrier is T-Mobile. I would like to know if there's a way to launch Spotify when my phone is locked? I use Bluetooth earbuds most of the day and it would be very convenient to be able to say ...

  • Casual Listener
  • I have a Samsung Galaxy note 10 plus unlocked version. My carrier is T-Mobile. I would like to know if there's a way to launch Spotify when my phone is locked? I use Bluetooth earbuds most of the day...
  • Ppeter78
  • Casual Listener
  • 627 Views
  • 2 replies
  • 0 likes
  • 627 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify changes playlists alone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Petya
  • Community Legend
  • 527 Views
  • 1 replies
  • 0 likes
  • Spotify App Android
  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution My downloads are getting removed after every day end!!

PlanPremiumCountry: India DeviceGalaxy A30 With Android 10 One UI 2.0Operating System(Android 10) My Question or IssueHello everyone, this is the first time I'm approaching the largest community on spotify after getting no resolution from Spotify sup...

  • Visitor
  • Plan Premium Country: India   Device Galaxy A30 With Android 10 One UI 2.0 Operating System (Android 10)   My Question or Issue Hello everyone, this is the first time I'm approach...
  • Petya
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Waiting to download. Driving me mad. Only seems to be this album

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Petya
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I close Spotify app?

PlanPremiumCountryUKDeviceHuawei P-Smart 2019Operating SystemAndroid Version 9 My Question or IssueThis question has been marked as solved in a previous post but the answer only tells you how to log out. All I'd like to know how to close the Spotify ...

  • Visitor
  • Plan Premium Country UK Device Huawei P-Smart 2019 Operating System Android Version 9   My Question or Issue This question has been marked as solved in a previous post but the answer o...
  • Petya
  • Community Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download to SD card

PremiumHungaryHuawei P9 lite 2017Android 8.0.0 Hi there. I just recognized, that my internal storage is full, because all my music was downloaded there. I checked the settings on the phone, and the default place is he memory card for downloads.Within...

  • Visitor
  • Premium Hungary Huawei P9 lite 2017 Android 8.0.0   Hi there.  I just recognized, that my internal storage is full, because all my music was downloaded there. I checked the settings o...
  • Petya
  • Community Legend
  • 2963 Views
  • 1 replies
  • 1 likes
  • 2963 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify connected to Facebook crashing

PlanPremiumCountryUSADevicePixel 4XL, Note 9, Chromebook plus, Tab aOperating SystemAndroid 10, 9, Chrome OS. Windows 10 My Question or IssueSpotify crashes when trying to login. I have logged into a free account after I reset cache and cleared stora...

  • Newbie
  • Plan Premium Country USA Device Pixel 4XL, Note 9, Chromebook plus, Tab a Operating System Android 10, 9, Chrome OS. Windows 10   My Question or Issue Spotify crashes when trying to lo...
  • Petya
  • Community Legend
  • 832 Views
  • 1 replies
  • 0 likes
  • 832 Views
  • 1 replies
  • 0 likes