Blank screen

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Blank screen

Rikkieo
Regular

Plan

Premium

Country

The Netherlands

Device

Samsung Galaxy S5

Operating System

Android 5.0

 

My Question or Issue

Spotify on my phone stopped working yesterday and I have not been able to fix it. The app only shows a blank screen with the three icons at the bottom which I can either not select or crash the app entirely. I have already tried deleting cache, uninstalling the app and restarting my phone to no avail. 

image.png

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Blank screen

Moderator
Moderator

Hey there @Rasterfer@franco60, and @Helpmeplease9,

 

Thanks for getting back in touch and trying all the steps provided above!

 

Our tech teams are currently looking into this.  To stay up to speed with any news we have, we'd recommend heading over to this Ongoing Issue and adding your info and +VOTE there.

 

Hope this helps clarify things! We'll be right here if you need more help :)

KaterinaModerator
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"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
16 Replies

Re: Blank screen

Moderator
Moderator

Hey there @Rikkieo,

 

Thanks for posting and welcome to the Community!

 

In this case, we'd recommend first making sure of the following:

  • Trying a different network connection (for example if you're on WiFi, try another WiFi connection or a 3G/4G one)
  • Your device has more than 500MB available space
  • Spotify is set as an exception for any cache clearing apps

It'd be also helpful if you could let us know if the issue persists on a different device.

 

We'd also suggest performing a clean reinstall of the app on your Samsung device by following the steps below:

  1. Head here and click Remove all devices.
  2. Go to your phone’s Settings.
  3. Select Applications, then Manage applications.
  4. Find Spotify in your list of apps, tap it.
  5. Tap Clear Data.
  6. Go to Storage > Android > Data and delete a folder called com.spotify.music.
  7. Switch your device off and wait a couple minutes.
  8. Switch your device back on.
  9. Open the Google Play Store then search for and install the Spotify Music app.

Let us know how you get on! We'll be right here if you need more help :)

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: Blank screen

Helpmeplease9
Casual Listener

Hello im having the same problem worked all yesterday then late last night stoped working and i have tryed all of this and nothing anf mine is a galaxy s5 as well but it will play what ever i was last listing to over and over but only threw my bluetooth  

Screenshot_2019-05-03-20-01-31.png

Re: Blank screen

Moderator
Moderator

Hey there @Helpmeplease9,

 

Thanks for posting here in the Community!

 

Just to confirm, could you let us know if you've tried the steps listed above?

 

If so, and you're still having troubles, it'd be helpful if you could let us know the following details:

  • Your device's operating system version
  • The version of the Spotify app

We'll be keeping an eye out for your reply, thanks!

 

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: Blank screen

Helpmeplease9
Casual Listener

Plane 

Free 

Country 

Australia 

Devise 

Samsung galaxy s5 

Ios 5.0

Version 

8.5.3.716

And yes have tried all of what you have suggested and still not working

Re: Blank screen

franco60
Casual Listener

Same problem happening on Samsung S4. Started happening last 24 hours.

Is it something to do with the latest update (8.5.3.716)?

Have tried re-installing etc but still have the problem.

Details:

Plan: Premium for Family 

Country: Australia 

Device: Samsung galaxy s4 

Android version: 5.0.1

Spotify Version: 8.5.3.716

Note: Have also tested this version on Samsung S8 and works fine.

 

Re: Blank screen

Rasterfer
Casual Listener

I am having the same issue with the same device - a Samsung Galaxy S5. It only started after that update a few days ago.

Solution!

Re: Blank screen

Moderator
Moderator

Hey there @Rasterfer@franco60, and @Helpmeplease9,

 

Thanks for getting back in touch and trying all the steps provided above!

 

Our tech teams are currently looking into this.  To stay up to speed with any news we have, we'd recommend heading over to this Ongoing Issue and adding your info and +VOTE there.

 

Hope this helps clarify things! We'll be right here if you need more help :)

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: Blank screen

Rikkieo
Regular

I've tried out different network connections and made sure to have more than 500MB available space but it's sadly still not working. I don't think I have any cache clearing apps, I'm not too sure what those would be.

 

Strangely, I seem unable to find the com.spotify.music folder anywhere on the device storage and the SD card even though Spotify is installed.  Never mind this. The folder just disappears after clearing data in settings.

Re: Blank screen

Moderator
Moderator

Hey again @Rikkieo,

 

Thanks for getting back to us with these details!

 

Just to confirm, have you tried a clean reinstall of the app with the steps posted previously?

 

If you've done so and the issue still persists, make sure to head over to this Ongoing Issue and add the requested info and +VOTE in that thread. As mentioned, our tech teams are investigating this, so keep an eye there for any updates we have to pass on.

 

Hope this helps clarify things. If there's anything else we can help with, just give us a shout.

 

Have a lovely day :)

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
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