Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4766 Views

0 replies

6 likes

  • 4766 Views
  • 0 replies
  • 6 likes

Autoplay no longer working

After finishing song spotify used to play similar songs but now autoplay feature no longer working, i am tired of login/logout, clearing cache, uninstall. PlanFreeCountryIndia DeviceVIVO Y15Operating SystemAndroid Pie My Question or Issue

Visitor

After finishing song spotify used to play similar songs but now autoplay feature no longer working, i am tired of login/logout, clearing cache, uninstall.   Plan Free Country India &nb...

Billy-J

Spotify Star

454 Views

1 replies

0 likes

Free
  • 454 Views
  • 1 replies
  • 0 likes

Album Titles Disappeared in Playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen looking at songs in a playlist, the album title is no longer displayed next to artist na...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When lo...

447 Views

0 replies

2 likes

  • 447 Views
  • 0 replies
  • 2 likes

Superuser Contribution Artist tab in library doesnt load followed artists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System My Question or IssueThe artists tab brings up recommended artists and not my followed artists.

Regular

  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System     My Question or Issue The artists tab brings up recommended...

_ti7g335-af7a

Regular

404 Views

2 replies

0 likes

  • 404 Views
  • 2 replies
  • 0 likes

Clearing the queue on Android Mobile

PlanPremiumCountryUK DeviceSamsung S9Operating SystemAndroidMy Question or IssueI am increasingly frustrated by the inability to clear the queue on my Android phone. I see in the community posts the idea has been proposed since at least 2012. Is it r...

Regular

Plan Premium Country UK   Device Samsung S9 Operating System Android My Question or Issue I am increasingly frustrated by the inability to clear the queue on my Android phone.  I ...

278 Views

0 replies

0 likes

  • 278 Views
  • 0 replies
  • 0 likes

Solved!! Why can't this album be played?

PlanPremiumCountryGermany My Question or IssueWhy can't this be played: https://open.spotify.com/album/3QqqRgwM0z1BOSWMCm6J1G?si=IhsjEvugR8KiysBlNX-wRw

Casual Listener

Plan Premium Country Germany   My Question or Issue Why can't this be played: https://open.spotify.com/album/3QqqRgwM0z1BOSWMCm6J1G?si=IhsjEvugR8KiysBlNX-wRw

kawe1

Casual Listener

578 Views

2 replies

0 likes

  • 578 Views
  • 2 replies
  • 0 likes

Superuser Contribution Some of the song's album art cover showing incomplete on phone

PlanPremiumCountryMalaysiaDeviceVivo V5sOperating SystemAndroid My Question or Issue Some of the album cover art is not display well when I open up with my phone's spotify , It still the same even is online or offline.

Casual Listener

Plan Premium Country Malaysia Device Vivo V5s Operating System Android   My Question or Issue   Some of the album cover art is not display well when I open up with my phone's spo...

JasonXD322

Casual Listener

702 Views

6 replies

0 likes

Other
  • 702 Views
  • 6 replies
  • 0 likes

Android TV (nvidia shield): Cannot browse new album releases

PlanPremiumCountryCanadaDeviceAndroid TV on nVidia Shield (sheild version 8.1.1) My Question or IssueI cannot browse the latest album releases in the newest version of the Spotify app on my nVidia Sheild. The home tab displays recently played content...

Visitor

Plan Premium Country Canada Device Android TV on nVidia Shield (sheild version 8.1.1)   My Question or Issue I cannot browse the latest album releases in the newest version of the Spotif...

OzLev

Regular

466 Views

1 replies

1 likes

  • 466 Views
  • 1 replies
  • 1 likes

Music keeps redownloading

PlanPremiumCountryGermanyDeviceHuawei P20Operating SystemAndroid 9 My Question or IssueHello,I've reinstalled the spotify app a few days ago and started the download for all my music afterwards, thinking it would all be available offline again.The mu...

Newbie

Plan Premium Country Germany Device Huawei P20 Operating System Android 9   My Question or Issue Hello, I've reinstalled the spotify app a few days ago and started the download for al...

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

Suggested songs

It's even in my playlist, i have be 15 songs in it but i still get these suggested songs i don't wanna hear. And if i close and reopen and try to start the play list it plays it again, i don't wanna buy premium but this is annoying as He double hocke...

Visitor

It's even in my playlist, i have be 15 songs in it but i still get these suggested songs i don't wanna hear. And if i close and reopen and try to start the play list it plays it again, i don't wanna ...

273 Views

0 replies

0 likes

  • 273 Views
  • 0 replies
  • 0 likes

Autoplay problem

PlanFree/PremiumCountryTurkeyDeviceHuaweiOperating SystemAndroid My Question or IssueHi, i have a problem. Since several days autoplay stopped working. I tried to reinstall app and on-off autoplay but they did not work. Can you help me please?

Newbie

Plan Free/Premium Country Turkey Device Huawei Operating System Android   My Question or Issue Hi, i have a problem. Since several days autoplay stopped working. I tried to reinstall a...

kasse

Visitor

420 Views

2 replies

0 likes

  • 420 Views
  • 2 replies
  • 0 likes

Shortcuts from homescreen always start playing shuffled

On Android, when you open up any music content with three dots and then press Add to Home Screen (e.g. an album), pressing the homescreen shortcut then plays that music always on shuffle. Why? Why can I not have the album play from start to end? Is t...

Casual Listener

On Android, when you open up any music content with three dots and then press Add to Home Screen (e.g. an album), pressing the homescreen shortcut then plays that music always on shuffle. Why? Why ca...

Ihatespotify19

Visitor

1337 Views

4 replies

4 likes

  • 1337 Views
  • 4 replies
  • 4 likes

I cant go to playlist radio on my phone

PlanPremiumCountryUsaDeviceGalaxy S8Operating SystemAndroid 9 My Question or IssueHi i created a playlist on my phone i dont have option to go to playlist radio. I can go to albums or other things radio but not playlists. but my pc has the playlist r...

Casual Listener

Plan Premium Country Usa Device Galaxy S8 Operating System Android 9   My Question or Issue Hi i created a playlist on my phone i dont have option to go to playlist radio. I can go to ...

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problems with finding AND playing music

PlanPremium FamilyCountryGermanyDeviceSamsung Galaxy XCover 4Operating SystemAndroid 9 (Pie)My Question or IssueFrom time to time I can't use spotify at all, when I'm searching for music, it's wirking fine until I toogle "show discography" - then mos...

Visitor

Plan Premium Family Country Germany Device Samsung Galaxy XCover 4 Operating System Android 9 (Pie) My Question or Issue From time to time I can't use spotify at all, when I'm searching for ...

Mario

Spotify Legend

582 Views

1 replies

0 likes

  • 582 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps deleting my downloaded songs

My downloaded songs keeps getting deleted every time I open the Spotify app on Android. I have to download it all again and it’s kinda annoying cause I have around 3000 songs in my playlists. I have reinstalled the app (the cleanest way), restarted m...

Newbie

My downloaded songs keeps getting deleted every time I open the Spotify app on Android. I have to download it all again and it’s kinda annoying cause I have around 3000 songs in my playlists. I have ...

Mario

Spotify Legend

1829 Views

1 replies

0 likes

  • 1829 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Feedback Request: Android Offline Issues

Hello everyone! Spotify here. We are looking into customer reports about issues with offlined playlists on Android (music which is downloaded to your phone so you can play without an internet connection). Our investigation shows that some folks might...

Spotify

Hello everyone! Spotify here.   We are looking into customer reports about issues with offlined playlists on Android (music which is downloaded to your phone so you can play without an inter...

Xenia

Moderator

42328 Views

448 replies

7 likes

  • 42328 Views
  • 448 replies
  • 7 likes

Superuser Contribution "Something went wrong " on downloaded tracks

PlanPremiumCountryUkDeviceHuawei y7Operating System Android My Question or Issue So I am about ready to delete Spotify and cancel my subscription. I have had no dramas up till the last week in which I have found that when trying to listen offline I v...

Visitor

  Plan Premium Country Uk Device Huawei y7 Operating System   Android   My Question or Issue   So I am about ready to delete Spotify and cancel my subscription. ...

Lauraundmax

Visitor

1134 Views

2 replies

0 likes

  • 1134 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Android app liked playlists is broken

PlanPremiumCountryUSADeviceSamsung Galaxy S8+ (International Version Factory Unlocked)Operating SystemAndroid 9Spotify Android App Version8.5.65.852My Question or IssueRecently, I can no longer add music to my Liked Songs playlist. I get the "You hav...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S8+ (International Version Factory Unlocked) Operating System Android 9 Spotify Android App Version 8.5.65.852 My Question or Issue Recently,...

Mario

Spotify Legend

1457 Views

3 replies

0 likes

Android
android auto
liked songs
  • 1457 Views
  • 3 replies
  • 0 likes

Radio based on my playlist

PlanPremiumCountryPolandDeviceSamsung Galaxy Note8Operating SystemAndroid Pie My Question or IssueDear Spotify users,I like to use radio based on my playlists function. However I don't know what is the limit of tracks in playlist that algorithm can r...

Casual Listener

Plan Premium Country Poland Device Samsung Galaxy Note8 Operating System Android Pie   My Question or Issue Dear Spotify users, I like to use radio based on my playlists function. How...

378 Views

0 replies

0 likes

  • 378 Views
  • 0 replies
  • 0 likes

Change Quality of Existing Downloads - No Longer Need to Re-Download???

Hi. Can anyone confirm the current process to increase the Music Quality of the downloads that are ALREADY ON THE PHONE?? I just increased the Music Quality of Download to "Very high" (highest one), and a pop-up said "Improve quality of existing down...

Music Fan

Hi. Can anyone confirm the current process to increase the Music Quality of the downloads that are ALREADY ON THE PHONE??    I just increased the Music Quality of Download to "Very high" ...

1370 Views

0 replies

1 likes

  • 1370 Views
  • 0 replies
  • 1 likes

Superuser Contribution Artist tab on mobile

DeviceSamsung Galaxy S9Operating SystemAndroid Pie My Question or IssueAs a note, I download all the songs and albums I want to listen to so I can shuffle my songs library and listen to the songs I wanna hear. Recently my layout changed for my spotif...

Casual Listener

Device Samsung Galaxy S9 Operating System Android Pie   My Question or Issue As a note, I download all the songs and albums I want to listen to so I can shuffle my songs library and listen...

Xenia

Moderator

3051 Views

8 replies

6 likes

  • 3051 Views
  • 8 replies
  • 6 likes