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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375565 Views

541 replies

34 likes

Account
Free
  • 375565 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

  • 7533 Views
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  • 7 likes

Android OS and mobile app not getting along

PlanFreeCountryUSDeviceSamsung Galaxy 9Operating SystemAndroid 10App version8.5.66.1002My Question or Issue I've found simular-ish issues but I have some more specific observations. When listening to media, mostly podcasts for me, the app works fine....

Visitor

Plan Free Country US Device Samsung Galaxy 9 Operating System Android 10 App version 8.5.66.1002 My Question or Issue   I've found simular-ish issues but I have some more specific ob...

380 Views

0 replies

0 likes

Android
Android 10
lockscreen
Lockscreen control
  • 380 Views
  • 0 replies
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App keeps crashing on Samsung S10e

PlanPremiumCountry DeviceSamsung S10eOperating SystemAndroid My Question or Issue The Spotify app keeps crashing unexpectedly on my Samsung S10e, even though I got the latest update from Spotify. Does anyone know what could be happening and how to so...

Visitor

Plan Premium Country   Device Samsung S10e Operating System Android   My Question or Issue   The Spotify app keeps crashing unexpectedly on my Samsung S10e, even though I go...

SoundShots

Composer

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Can't play downloads when offline

PlanPremium (Family) CountryMalaysiaDeviceHuawei Nova 3iOperating SystemAndroid 9 My Question or IssueI can't seem to play my downloaded songs when offline. Everytime I go offline, and go to an album or playlist, I get a prompt saying "Something Went...

Casual Listener

Plan Premium (Family)  Country Malaysia Device Huawei Nova 3i Operating System Android 9   My Question or Issue I can't seem to play my downloaded songs when offline. Everytime I ...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

The scroll bar is gone.

PlanPremiumCountryIsraelDeviceOnePlus 7T ProOperating SystemAndroid 10My Question or IssueAbout a month ago there was an update which made the scroll bar in the library gone.The same update made it available to my sister account which never had it. S...

Visitor

  Plan Premium Country Israel Device OnePlus 7T Pro Operating System Android 10 My Question or Issue About a month ago there was an update which made the scroll bar in the library gone...

Undead_Raven

Casual Listener

1121 Views

2 replies

0 likes

Android
Android 10
Bar
Oneplus
Scroll
scroll bar
  • 1121 Views
  • 2 replies
  • 0 likes

Spotify keeps crashing at startup after android update

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemAndroid 10 4.9.118-18847185 My Question or Issue Earlier this year i had problems with spotify on my phone. After i installed an android update i could no longer start spotify. It would ju...

Visitor

  Plan Premium Country Sweden Device Samsung Galaxy 9 Operating System Android 10  4.9.118-18847185   My Question or Issue   Earlier this year i had problems with spo...

dino9

Visitor

1164 Views

3 replies

6 likes

  • 1164 Views
  • 3 replies
  • 6 likes

Connect Lautstärke Regelung zwischen Android Smartphones

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen und zu helfen.PlanenGratisprämieLand GerätHonor 7 Premium. ZTE Axon 10 proBetriebssystemAndroid Oreo Meine Frage oder ...

Visitor

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns, zu versuchen und zu helfen. Planen Gratisprämie Land   Gerät Honor 7 ...

668 Views

0 replies

0 likes

  • 668 Views
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Clock can't connect to Spotify

PlanFree/PremiumCountryUSADeviceSamsung A50 My Question or IssueAttempting to set Select Spotify as an option for the Alarm results in the screen repeatedly jumping back between loading and the spotify verification screen before I can do anything wit...

Visitor

Plan Free/Premium Country USA Device Samsung A50   My Question or Issue Attempting to set Select Spotify as an option for the Alarm results in the screen repeatedly jumping back between ...

551 Views

0 replies

0 likes

  • 551 Views
  • 0 replies
  • 0 likes

I don't see a name of author, wth

PlanFreeCountryUkraineDevice(Xiaomi Redmi 4 Pro)Operating System(Android 6) My Question or IssueI wanna see names of authors of songs

Casual Listener

Plan Free Country Ukraine Device (Xiaomi Redmi 4 Pro) Operating System (Android 6)   My Question or Issue I wanna see names of authors of songs

322 Views

0 replies

0 likes

  • 322 Views
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I don't see a name of author, wth

PlanFreeCountryUkraineDevice(Xiaomi Redmi 4 Pro)Operating System(Android 6) My Question or Issue

Casual Listener

Plan Free Country Ukraine Device (Xiaomi Redmi 4 Pro) Operating System (Android 6)   My Question or Issue  

262 Views

0 replies

0 likes

  • 262 Views
  • 0 replies
  • 0 likes

Autoplay not working

PlanPremiumCountryCanadaDeviceSamsung Galaxy 8Operating System My Question or IssueHi, I have problems with my autoplay feature. It stopped working all of sudden. I tried every solution I could find on the internet but nothing is fixing it. Thanks

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy 8 Operating System   My Question or Issue Hi, I have problems with my autoplay feature. It stopped working all of sudden. I tried every...

Nefaelibata

Casual Listener

2377 Views

4 replies

4 likes

  • 2377 Views
  • 4 replies
  • 4 likes

30 minutes of ad free

PlanFreeCountry DeviceSamsung Galaxy s9plusOperating SystemAndroid Oreo My Question or IssueSo after watching about 6 ads that were 30 seconds each to get the 30 minutes of ad free time it allowed me to listen to two 3 minute songs then was forced to...

Visitor

  Plan Free Country   Device Samsung Galaxy s9plus Operating System Android Oreo   My Question or Issue So after watching about 6 ads that were 30 seconds each to get t...

324 Views

0 replies

1 likes

  • 324 Views
  • 0 replies
  • 1 likes

I'm getting in-app ads even though I'm subscribed to premium

PlanPremiumCountryUnited States DeviceNokia 7.1Operating SystemAndroid 10 My Question or IssueI've subscribed to Premium for a few years now, but lately I've had pop-ups in my Spotify app on my phone when I go to start or stop music. See the attached...

Casual Listener

Plan Premium Country United States   Device Nokia 7.1 Operating System Android 10   My Question or Issue I've subscribed to Premium for a few years now, but lately I've had pop-u...

joemccall86

Casual Listener

720 Views

2 replies

0 likes

  • 720 Views
  • 2 replies
  • 0 likes

Popup ad every time I hit back button

Plan: Premium, United States.Device: Samsung Galaxy S20+OS: Android 10Spotify: 8.5.66.1002 Every time I click the back button in Spotify, the ad below appears. I have to dismiss it every single time I navigate back. This is a bug. This has made using...

Casual Listener

Plan: Premium, United States. Device: Samsung Galaxy S20+ OS: Android 10 Spotify: 8.5.66.1002   Every time I click the back button in Spotify, the ad below appears. I have to dismiss it eve...

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
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songs are paused all the time

200/5000 My songs are paused, without my wanting, afterwards. Sometimes it is impossible to listen to any playlist, or the songs just won't play again. This happens on both Wi Fi and 4G. PlanPremiumCountryBrazil DeviceSamsung Galaxy A51Operating Syst...

Newbie

200/5000   My songs are paused, without my wanting, afterwards. Sometimes it is impossible to listen to any playlist, or the songs just won't play again. This happens on both Wi Fi and 4G...

269 Views

0 replies

0 likes

  • 269 Views
  • 0 replies
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Smart TV Quality Issues

PlanPremiumCountryIcelandDeviceSamsung Smart TVOperating SystemAutomatically Updates. My Question or IssueSo I have been having so many issues during the years with the Spotify app on my Samsung Smart TV. It's laggy, doesn't want to open sometimes, o...

Casual Listener

Plan Premium Country Iceland Device Samsung Smart TV Operating System Automatically Updates.   My Question or Issue So I have been having so many issues during the years with the Spoti...

1166 Views

0 replies

0 likes

Samsung Galaxy S7 Edge
Samsung TV app
Smart TV
  • 1166 Views
  • 0 replies
  • 0 likes

Can't preview albums

PlanFreeCountryUKDeviceSamsung My Question or IssueI'm not sure if its from a new update or not but I can't view/ preview albums anymore. There isn't any way to see all the songs on an album and it's so frustrating because that was such a normal feat...

Casual Listener

Plan Free Country UK Device Samsung   My Question or Issue I'm not sure if its from a new update or not but I can't view/ preview albums anymore. There isn't any way to see all the songs...

Emilia_8

Community Legend

1156 Views

3 replies

2 likes

  • 1156 Views
  • 3 replies
  • 2 likes

Not able to share songs over Instagram story

PlanPremiumCountryIndiaDeviceGoogle pixel 2Operating SystemAndroid 10 My Question or IssueIm not getting the option to share my songs over Instagram story. I have a one year premium plan help and using the app on Pixel 2 device with Android 10. Pleas...

Visitor

Plan Premium Country India Device Google pixel 2 Operating System Android 10   My Question or Issue Im not getting the option to share my songs over Instagram story. I have a one year ...

SoundShots

Composer

433 Views

1 replies

0 likes

Instagram
  • 433 Views
  • 1 replies
  • 0 likes

Position In podcast disappearing

PlanPremiumCountryUSA DeviceGalaxy Note 10+Operating SystemAndroid 10 My Question or IssueFor the last couple days, I've been running into an issue where Im listening to a podcast, and I will pause it to go back to work, or will close out of the app,...

Newbie

Plan Premium Country USA  Device Galaxy Note 10+ Operating System Android 10   My Question or Issue For the last couple days, I've been running into an issue where Im listening to...

436 Views

0 replies

1 likes

  • 436 Views
  • 0 replies
  • 1 likes

How to set a podcast as alarm through android alarm clock

Is it possible to set a podcast as alarm clock trough the default android app? Currently I can only choose between 3 podcasts (The Daily, The outline world dispatch and the daily zeitgeist), but when I search for another podcast (specifically I want ...

Visitor

Is it possible to set a podcast as alarm clock trough the default android app? Currently I can only choose between 3 podcasts (The Daily, The outline world dispatch and the daily zeitgeist), but when...

Brsmartass

Visitor

5856 Views

1 replies

11 likes

  • 5856 Views
  • 1 replies
  • 11 likes

Unable to see all songs on an artist or album page.

PlanFreeCountryUSADeviceSamsungOperating System Android Oreo My Question or IssueSo, whenever I go to an artist or album's page on Spotify, there is always a small list of songs that ends with "... and more!" However, when I click that list to view a...

Casual Listener

Plan Free Country USA Device Samsung Operating System  Android Oreo   My Question or Issue So, whenever I go to an artist or album's page on Spotify, there is always a small ...

733 Views

0 replies

0 likes

  • 733 Views
  • 0 replies
  • 0 likes