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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5315 Views

0 replies

6 likes

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I can't play anything on the spotify app during a phone call.

PlanFreeCountryU.S.Device(Samsung Galaxy S9)Operating System(ASKS v3.1 Release 2020120; Android version 10) My Question or IssueI'm often on extended phone calls with a lot of dead air, and would like to play my podcasts or some music in the backgrou...

Visitor

Plan Free Country U.S. Device (Samsung Galaxy S9) Operating System (ASKS v3.1 Release 2020120; Android version 10)   My Question or Issue I'm often on extended phone calls with a lot o...

382 Views

0 replies

0 likes

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Cannot view artists' songs

PlanFree/PremiumCountryUSADeviceGalaxy J3 Emerge and Motorola Z4Operating System My Question or IssueI can no longer view any artist's songs when I click on an artist's album. My sister is having the same issue. Is this a glitch or is it because of a...

Visitor

Plan Free/Premium Country USA Device Galaxy J3 Emerge and Motorola Z4 Operating System   My Question or Issue I can no longer view any artist's songs when I click on an artist's album. ...

368 Views

0 replies

0 likes

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Pausing closes Spotify notification

planPremiumCountryThe NetherlandsDeviceSamsung Galaxy S10+Operating SystemAndroid 10 My Question or IssueAnytime I pause a song through the pull down notification bar, spotify automatically close the notification bar so i have to look for the app in ...

Visitor

plan Premium Country The Netherlands Device Samsung Galaxy S10+ Operating System Android 10   My Question or Issue Anytime I pause a song through the pull down notification bar, spotif...

376 Views

0 replies

1 likes

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Superuser Contribution Battery drain Android 10 Samsung S10e

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S10eOperating SystemAndroid 10, android security patch level 1 June 2020, latest Samsung update installed 20 June 2020. My Question or IssueNoticed a battery drain from last Spotify update 23 June...

Regular

Plan Premium Country The Netherlands Device Samsung Galaxy S10e Operating System Android 10, android security patch level 1 June 2020, latest Samsung update installed 20 June 2020.   My...

space_listener

Casual Listener

1639 Views

4 replies

1 likes

Android
battery drain
  • 1639 Views
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My spotify don't automatically play song

When I search a song and listen it's not play other song after it's end. I'm already check for continue playing in setting. This problem was heppened on my mobile only. PlanPremium Duo DeviceHuawei Mate 9

Visitor

When I search a song and listen it's not play other song after it's end. I'm already check for continue playing in setting. This problem was heppened on my mobile only.   Plan Premium Duo &n...

Billy-J

Spotify Star

314 Views

1 replies

0 likes

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Spotify keep redownloading in sd card

PremiumPhilippines Samsung A30sAndriod10 My Question or IssueHey my spotify keep redownloading all of my offline song, the storage is in sd card, every time I download its okey for a day then the next day it keeps downloading, when I download using i...

Casual Listener

Premium Philippines Samsung A30s Andriod10   My Question or Issue Hey my spotify keep redownloading all of my offline song, the storage is in sd card, every time I download its okey for a...

266 Views

0 replies

0 likes

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Can't view different releases of the same album

PlanPremiumCountryPortugalDeviceXiaomi Mi A2 LiteOperating SystemAndroid 10 My Question or Issue Hey! When I use Spotify on my computer (Windows), I have the option of choosing what release of an album I want to listen to (for instance, a certain alb...

Visitor

Plan Premium Country Portugal Device Xiaomi Mi A2 Lite Operating System Android 10   My Question or Issue   Hey! When I use Spotify on my computer (Windows), I have the option of...

350 Views

0 replies

1 likes

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Solved!! One local file won't play on my phone.

PlanPremiumCountryUKDeviceGoogle Pixel 3AOperating SystemAndroid 10 My Question or IssueThe other day I was trying to play one of the songs that was a local file. I had listened to this song hundreds of times before, but for some reason it was grayed...

Casual Listener

Plan Premium Country UK Device Google Pixel 3A Operating System Android 10   My Question or Issue The other day I was trying to play one of the songs that was a local file. I had liste...

Tshi2

Casual Listener

816 Views

2 replies

0 likes

Android
local files
not playing
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Tablet with Older version of android

I cant use the app in my device. Haw can I do?Plan Plan CountryArgentinaDeviceTablet Toshiba Operating SystemAndroid 4.0.4 My Question or IssueI cant donwload Spotify in my tablet. How can I do?

Visitor

I cant use the app in my device. Haw can I do? Plan Plan  Country Argentina Device Tablet Toshiba  Operating System Android 4.0.4   My Question or Issue I cant donwload Spoti...

397 Views

0 replies

0 likes

older
version
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30 Minutes Ad Free Only Lasts for 10 Minutes

PlanFreeCountryUSDevicePixel 2Operating SystemAndroid 10 My Question or IssueI'm casting to my Google Home Mini and getting 2-3 ads every 10 minutes after accepting the terms for watching the intro ad for 30 minutes of ad-free listening.

Newbie

Plan Free Country US Device Pixel 2 Operating System Android 10   My Question or Issue I'm casting to my Google Home Mini and getting 2-3 ads every 10 minutes after accepting the terms...

346 Views

0 replies

1 likes

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Lyrics don't move in the lyric card!

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryIndia DeviceMoto G6Operating SystemAndroid 9 My Question or IssueIf you select a song and open the "now playing" tab ...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country India   Device Moto G6 Operating System Android...

457 Views

0 replies

0 likes

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Error en los álbum descargados

Hola tengo un problema al querer reproducir los álbumes descsrgados, me aparece en verde la descarga pero a la hora de entrar al álbum para escucharlo aparece este error.Pd.Los playlist si me deja reproducirlos  

Visitor

Hola tengo un problema al querer reproducir los álbumes descsrgados, me aparece en verde la descarga pero a la hora de entrar al álbum para escucharlo aparece este error. Pd.Los playlist si me deja ...

574 Views

0 replies

1 likes

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Unhide Song button missing on newer UI playlists on Android.

PlanPremiumDeviceHuawei Y7Operating SystemAndroidMy Question or IssueI was listening to my songs on Spotify as usual when I accidentally selected the 'hide song' feature. I searched for a solution by going under the options on android by selecting 's...

Newbie

Plan Premium Device Huawei Y7 Operating System Android My Question or Issue I was listening to my songs on Spotify as usual when I accidentally selected the 'hide song' feature. I searched for...

433 Views

0 replies

0 likes

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Offline: Something went wrong. Try Again

PlanPremiumCountry Device(Android Operating System( Android Oreo) My Question or IssueFor the past couple of weeks, every time I go offline I get this message. It says, "Something Wrong. Try Again". A blank black screen comes up with this message. Ev...

Newbie

Plan Premium Country   Device (Android 😎 Operating System ( Android Oreo)   My Question or Issue For the past couple of weeks, every time I go offline I get this message. It...

SoundShots

Composer

970 Views

1 replies

0 likes

Premium
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Superuser Contribution Queue Malfunction in Playlist Radio

PlanFree/PremiumCountry United StatesDeviceSamsung Galaxy 9Operating SystemAndroid OreoMy Question or Issue I am unable to edit the queue or see upcoming songs in any playlist radio on my device, or from the podcast screen. This is, unfortunately, mo...

Newbie

Plan Free/Premium Country  United States Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue  I am unable to edit the queue or see upcoming songs in any...

alexvilla

Regular

1014 Views

2 replies

0 likes

Android
broken
playlist radio
podcast
queue
s9
Samsung
samsung galaxy s9
  • 1014 Views
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Album covers wont load

PlanPremiumCountryCanadaDevice(Asus Zenfone)Operating System(Android 7.0) My Question or IssueMore than 50% of my Album covers are blacked out. This is completely random and has been happening for about 7 months. I already tried doing a full reinstal...

Newbie

Plan Premium Country Canada Device (Asus Zenfone) Operating System (Android 7.0)   My Question or Issue More than 50% of my Album covers are blacked out. This is completely random and ...

AdamDamon

Spotify Star

503 Views

1 replies

1 likes

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Superuser Contribution App crashes at startup (tried every fix mentioned online)

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S8Operating SystemOreo 8.0.0 My Question or IssueHi all! Soooooooo, I haven't been able to use my Spotify app on my phone at all. At. All. For almost two weeks at this point. Here's the deal: One da...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S8 Operating System Oreo 8.0.0   My Question or Issue Hi all! Soooooooo, I haven't been able to use my Spotify app on my phone ...

LeeMitchellUK

Casual Listener

10373 Views

22 replies

8 likes

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Spotify does not start on Galaxy s9 / Android 10 / Knox 3.4.1

PlanPremiumCountryBelgiumDeviceSamsung Galaxy S9Operating SystemAndroid 10 with Knox 3.4.1 and security patch 1 june 2020 My Question or IssueI have been using Spotify without problem earlier. I had to recently perform a factory reset on my Galaxy S9...

Newbie

  Plan Premium Country Belgium Device Samsung Galaxy S9 Operating System Android 10 with Knox 3.4.1 and security patch 1 june 2020   My Question or Issue I have been using Spotif...

546 Views

0 replies

0 likes

android10
Knox
Samsung S9
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Can't disguise player "notification" when listening on PC

PlanPremiumCountrySpainDeviceOnePlus 7, Mi A1Operating SystemAndroid 10, Android Pie My Question or IssueUntil last week, when Spotify decides to "wake" on the phone while I'm listening on the PC, it shows the player in the notifications menu even if...

Casual Listener

Plan Premium Country Spain Device OnePlus 7, Mi A1 Operating System Android 10, Android Pie   My Question or Issue Until last week, when Spotify decides to "wake" on the phone while I'...

416 Views

0 replies

1 likes

Android
Connect
player
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Show only local devices does not work

PlanPremiumCountryGermanyDeviceNokia 8 Operating SystemAndroid 9 My Question or IssueHello, i activated "Show only local Devices" in the settings, but nontheless my smartphone shows the music playing on my PC while on mobile network connection. So th...

Roadie

Plan Premium Country Germany Device Nokia 8  Operating System Android 9   My Question or Issue Hello,   i activated "Show only local Devices" in the settings, but nontheles...

bzellmer

Casual Listener

1254 Views

1 replies

2 likes

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