Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFree CountryIndia Device(Redmi Note7s)Operating System(Android) My Question or IssueI've accidentally hide song from lock screen while it was playing from my liked songs, now I've tried several times to unlike and again added in liked songs, but ...
Plan Free Country India Device (Redmi Note7s) Operating System (Android) My Question or Issue I've accidentally hide song from lock screen while it was playing from m...
Moderator
681 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Tab A SM-T350Operating SystemAndroid 7.1.1 My Question or IssueFor the last 3 weeks, my Spotify app on this tablet keeps stopping mid-songs. When I go to the play store it says that Spotify is no longer compatible w...
Plan Premium Country USA Device Samsung Tab A SM-T350 Operating System Android 7.1.1 My Question or Issue For the last 3 weeks, my Spotify app on this tablet keeps stopping mid-songs...
Moderator
38295 Views
27 replies
6 likes
Guten Tag, liebe Spotify Community,Ich habe seit Kurzem das Problem, dass mein Offline Modus nicht funktioniert. Ich habe Cache gelöscht, die App deinstalliert und nochmal installiert und mich neu angemeldet. Es ist irgendwie merkwürdig, denn wenn ic...
Guten Tag, liebe Spotify Community, Ich habe seit Kurzem das Problem, dass mein Offline Modus nicht funktioniert. Ich habe Cache gelöscht, die App deinstalliert und nochmal installiert und mich neu ...
Moderator
19555 Views
11 replies
0 likes
PlanPremium famíliaCountryBrasil Device(Moto E6 plus) My Question or Issue Sempre que eu tento reproduzir as músicas do Red Velvet, tanto pelo celular quanto computador ou Ipad, a música simplesmente no toca. Quando tentei pelo desktop, apareceu uma ...
Plan Premium família Country Brasil Device (Moto E6 plus) My Question or Issue Sempre que eu tento reproduzir as músicas do Red Velvet, tanto pelo celular quant...
Composer
768 Views
3 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemNot sure. Whatever is newest I guess? My Question or IssueMy question is this: Does Spotify in general have less volume than other music apps? The reason why I ask is because yesterday I go...
Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Not sure. Whatever is newest I guess? My Question or Issue My question is this: Does Spotify in general have les...
Casual Listener
1113 Views
2 replies
0 likes
Possuo um plano premium e quando estou ouvindo minhas musicas no celular, elas simplesmente ficam travando, preciso desloquear a tela e dar play novamente. Isso acontece quando estou ouvindo apenas pelo celular. Já tentei excluir o app, já tentei lim...
Possuo um plano premium e quando estou ouvindo minhas musicas no celular, elas simplesmente ficam travando, preciso desloquear a tela e dar play novamente. Isso acontece quando estou ouvindo apenas p...
Spotify Legend
7457 Views
4 replies
0 likes
Ich habe auf meinem Huawei P20 lite Familien Premium und seit neusten kann ich im Offlinemodus nicht mehr die drei Punkte an den Songs verwendet um sie zum Beispiel in der Warteschlange zu setzten. Wie kann ich dieses Problem lösen?
Ich habe auf meinem Huawei P20 lite Familien Premium und seit neusten kann ich im Offlinemodus nicht mehr die drei Punkte an den Songs verwendet um sie zum Beispiel in der Warteschlange zu setzten. W...
Spotify Legend
2547 Views
3 replies
0 likes
PlanPremiumCountryPortugalDeviceHuawei P10 LiteOperating SystemAndroid My Question or IssueHello.Unfortunally sometimes when I open the Spotify app it says I can't login. I place my user and password but I can't manage to login because I have no inte...
Plan Premium Country Portugal Device Huawei P10 Lite Operating System Android My Question or Issue Hello. Unfortunally sometimes when I open the Spotify app it says I can't login. I...
Roadie
597 Views
2 replies
0 likes
PlanFree/PremiumCountryBrazilDeviceSamsung Galaxy A30SOperating SystemAndroid 9 My Question or IssueQuando conecta meu smartphone no Bluetooth do carro e aperto a opção MEDIA, o App Spotify abre automaticamente em meu smartphone. Isso é desagradável,...
Plan Free/Premium Country Brazil Device Samsung Galaxy A30S Operating System Android 9 My Question or Issue Quando conecta meu smartphone no Bluetooth do carro e aperto a opção MEDIA...
Casual Listener
10722 Views
1 replies
1 likes
My partner and I share a Family Premium account and use Spotify on two android mobile devices. The problem is with my phone, a Google Pixel 3. Spotify only lets me download a limited number of albums - maybe forty or so - before it tells me I've reac...
My partner and I share a Family Premium account and use Spotify on two android mobile devices. The problem is with my phone, a Google Pixel 3. Spotify only lets me download a limited n...
495 Views
0 replies
0 likes
PlanPremiumCountryCzech Republic (Central Europe; not Russia)Device(Sony KDL-50W756C)Operating System(Android 7.0, didn't work on 6.0 either)Spotify for TV version1.29; 1.24; 1.21 My Question or IssueHello,To be honest I realize I create a duplicity ...
Plan Premium Country Czech Republic (Central Europe; not Russia) Device (Sony KDL-50W756C) Operating System (Android 7.0, didn't work on 6.0 either) Spotify for TV version 1.29; 1.24; 1.21 ...
Moderator
813 Views
2 replies
0 likes
In settings I chose the option to store my downloads on the external SD card. It happens regularly that this option is undone. Without changing it, in storage settings the option internal storage is marked and my downloads start over again - with the...
In settings I chose the option to store my downloads on the external SD card. It happens regularly that this option is undone. Without changing it, in storage settings the option internal storage is ...
354 Views
0 replies
0 likes
PlanPremiumCountryMalta Device(iPhone 6, Samsung Galaxy 7, Macbook Pro mid 2015)Operating System(iOS 12, Android, MacosX) My Question or Issue When iPhone or the MacBook plays the music and all 3 devices are connected through WiFi on the home network...
Plan Premium Country Malta Device (iPhone 6, Samsung Galaxy 7, Macbook Pro mid 2015) Operating System (iOS 12, Android, MacosX) My Question or Issue When iPhone or th...
423 Views
0 replies
0 likes
Halloo,Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs die playlist wieder von vorne beginnt. Obwohl es doch ...
Halloo, Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs d...
314 Views
0 replies
0 likes
PlanPremiumCountry: Canada Device(Sony Xperia)Operating System(Andriod) My Question or IssueSomehow today after I logged off my Instagram account and back on, my option for sharing from the Spotify app to my Instagram stories disappeared and I was le...
Plan Premium Country: Canada Device (Sony Xperia) Operating System (Andriod) My Question or Issue Somehow today after I logged off my Instagram account and back on, my...
Spotify Legend
460 Views
1 replies
0 likes
PlanPremiumCountryChileDeviceSamsung J2 coreOperating SystemAndroid My Question or IssueI had to change my cellphone and in the new one the music I download is deleted every day and start to downloaded again. I already try a clean restart and remains...
Plan Premium Country Chile Device Samsung J2 core Operating System Android My Question or Issue I had to change my cellphone and in the new one the music I download is delete...
Newbie
46525 Views
20 replies
6 likes
PlanPremiumCountryGermanyDevice(Huawei PSmart 2019) My Question or IssueSome time in the last 6 hours the "Start"-View changed and completely removed the "Für dich erstellt"(created for you) section. Other (unwanted) categories have taken their place...
Plan Premium Country Germany Device (Huawei PSmart 2019) My Question or Issue Some time in the last 6 hours the "Start"-View changed and completely removed the "Für dich erstellt"(crea...
Community Legend
1158 Views
1 replies
0 likes
Hallo zusammen, hatte bei Spotify bisher immer nur einen Premium Account und habe diesen mit meiner Freundin geteilt. Sie kam auf mich zu und meinte es stürzt in unregelmäßigen Abständen ständig ab und man müsste Spotify dann immerwieder neustarten. ...
Hallo zusammen, hatte bei Spotify bisher immer nur einen Premium Account und habe diesen mit meiner Freundin geteilt. Sie kam auf mich zu und meinte es stürzt in unregelmäßigen Abständen stä...
1207 Views
0 replies
0 likes
Hello All, When the Galaxy 8 phone is locked it allows me to go back a song and skip to the next song when Spotify is playing but it will not allow me to pause the song. It cues me to "Use Fingerprint to Unlock"Android 9, last update 2/28/2020 (curre...
Hello All, When the Galaxy 8 phone is locked it allows me to go back a song and skip to the next song when Spotify is playing but it will not allow me to pause the song. It cues me to "Use F...
Spotify Legend
827 Views
2 replies
0 likes
Hi -Whenever I try to play anything - album or playlist - through android auto, the songs always play in shuffle mode NEVER in their actual order. Even worse, when I try to play an album from my library, not only will it play a random song, but it wi...
Hi - Whenever I try to play anything - album or playlist - through android auto, the songs always play in shuffle mode NEVER in their actual order. Even worse, when I try to play an album from my li...
561 Views
0 replies
0 likes
