Sometimes Spotify cannot connect to the internet

[LudovA]

Dear fellow Spotify users,

Unfortunately, as the title already states, Spotify doesn't always connect to the internet on my LG G4 android smartphone. It says: connection not possible on the bottom of the screen. Sometimes I can solve the by restarting Spotify, but sometimes this doesn't even work.
I hope any of you can help me out!

[Erika]

Hey @LudovA and welcome to our Community!

That doesn't sound good. Can you try the steps here for us: https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify/? They should help with this.

Let us know how it goes.