Songs not playing on Samsung phone

[FrankieSmith42]

Plan

Family

Device

Samsung Galaxy A10

Operating System

Android 11

My Question or Issue

After a recent phone update, it has become impossible to play songs through my mobile phone. Pressing on a song to play as per usual just brings up the song as normal, it looks like it is playing, but the time bar just stays as it is, and nothing plays. Searching for a song, album or artist will bring up possible matches, but when these are pressed, the screen sticks on a blank screen.

I have tried clearing the cache, data, and uninstalling/reinstalling. This hasn't worked and has only deleted the contents of all the playlists on the phone. One thing I noticed when opening the app for the first time after reinstalling was that it said I had no internet connection. However, the Wi-Fi settings on the phone clearly show that the phone is connected to my home Wi-Fi, and all other apps/browsers that use the internet are working normally.

When I log into my account on my laptop, everything works fine and my playlists are all there with the songs in them. I can also play songs from the phone through Wi-Fi connected devices such as an EchoDots and laptops.

Really scratching my head with this one... pretty frustrating!

[Jeremy]

Hey there @Eclectic2,

Thanks for the reply.

We're glad to see that everything works as it should for you and also for you sharing your solution.

Have a good continued weekend 🙂 

[Weta2]

Worked for me too ! Both my kids have A10’s, uninstalled Spotify, removed SD card and reinstalled. All good, then reinsert SD card. Back in business! 🤩

[Jeremy]

Hi there @Weta2,

Thank you for your reply in this thread. That's fantastic news!

We wish you a great Spotify experience filled with good listening time 🙂

Have a great continued day!

[CaptainOllie]

After I updated my phone this mornin, Spotify just stopped workin. Everythin looks normal until I try to play my songs. I'm only havin this problem on my phone, my laptop is fine. I did everythin that the works told me to do with no such luck. Got any ideas to help me listen to my jams 'gain?

[Eni]

Hey there @CaptainOllie, 

Thanks for getting in touch about this. 

Would you mind letting us know what exactly happens when you try to listen to your songs?

Also, could you let us know which troubleshooting steps you've already tried? That way we can avoid any repeating steps.  

If you haven't performed a clean reinstall of the app following these specific steps, we suggest that you do so to see if that makes the difference. 

Keep us posted.

[KnobiT]

It works on Samsung Galaxy Xcover 4S, thanks!

[Dorrcole]

Has any solution been found yet

[pdmjmaier]

Thank you so so much.  This worked perfectly.   I have been desperately trying to create a Playlist for my mom's funeral.   Thank you Thank you!!

[Jeremy]

Hi there @Dorrcole,

Can you let us know what troubleshooting you've done that's been provided in the thread so that we can help you out the best way as possible?

We'll keep an eye out for your reply.

Cheers!

[EROOT]

This worked for me. Thank you so much for posting this info. I have gone 2 months without my spotify already.

[OscarDC]

Hey @EROOT,

Thank you for keeping in contact. 

We're glad to know that everything is working fine now. We appreciate the time you took following the process and sharing what works for you. Hopefully, this tip will fix the issue for other users too.

In case you need anything else, remember that we're just a post away.

Cheers!

[dantebushcat]

Thanks for this fix. I was having the same problem as everyone else. I did what you suggested and that worked! So glad to have my music back! This took several iterations of fixing and yours worked so THANKS!! Have a great day!

[Stiebv02]

(Perdón, no hablo ingles) Tengo el mismo problema y lo que causa eso es la tarjeta sd, hay que desmontarla para que vuelva a funcionar y luego volver a ponerla (al hacer esto spotify va a elegir la memoria interna). Mi problema es que cuando quiero volver a elegir el almacenamiento externo vuelvo a tener el problema porque spotify me traba la tarjeta, por ende tengo que utilizar la memoria del celular y yo tengo casi todo el espacio lleno, necesito usar la tarjeta sd si o si para descargar tranquilamente pero spotify me genera problema si la uso.

[Eni]

Hey @Stiebv02, 

Thanks for reaching out about this here in the Community. Hope you don't mind a reply in English, as it is the official language of the Community 🙂

We can confirm that the right teams are aware of this happening and they're currently looking into it. Make sure to add your vote to the Ongoing Issue here by clicking on the Thumbs up icon, if you haven't already.

Though we can't set an exact time frame for when this will be fixed, it'll also be useful to Subscribe via the three-dots menu in the top right corner next to the title. We'll be sure to keep you updated with any news on the matter there.

If you need a hand with anything else, the Community is here for you. 

[CYBERSHED]

Cheers - that worked for me!

[Coltrain15]

It won't work premium for streaming at all because it has something to do with the ads on the Galaxy A50 a20 and A10 will not let Spotify work without the ads it's something to do with Android ,and not Samsung or Spotify their selfs so to fix the problem is to get away from premium

[EthanRast]

A20 here too.  My spotify has been busted for months now. Honestly just feel defeated.

[dantebushcat]

Glad to hear I'm not the only one.. still trying to figure it out

[thereminwar]

Does not work. I am paying for something I cannot access. I will cancel my subscription

[Perkinsrob]

Found a fix, logged in using the email address and clicking 'don't use a password'. It sent me an email and I was able to log back in then it worked. When I logged in using the password saved to Samsung account it caused these problems.