Songs stop randomly.


Songs stop randomly.


I need help from Spotify, I am paying for a premium account and I am unable to use my account on my Nokia, the songs get randomly paused with no apparent reason. I have deleted the app and reinstalled it, deleted cache, restarted the phone several times and tried with WIFI connection. Yet the songs never play completely. I feel Spotify is not being helpful with this issue as they don't have any kind of support and on post they marked as solved but there's no actual solution to this. So please #Spotify contact me. 

1 Reply

Re: Songs stop randomly.


Hey @Aponcio


Thanks for bringing this to our attention.


Can you give us some more info about this issue? Let us know:


  • Does this happen when you reproduce any of your playlists?
  • Are you getting any error message when the music stops? 
  • Does this happen when trying to stream music through 3G/4G or on WiFi?
  • Can you let us know what device/operating system and Spotify version you're currently using?

In the meantime, try from a different device to see if the issue persists. 


Keep us posted.