Songs stop randomly.

Reply
Highlighted

Songs stop randomly.

Newbie

I need help from Spotify, I am paying for a premium account and I am unable to use my account on my Nokia, the songs get randomly paused with no apparent reason. I have deleted the app and reinstalled it, deleted cache, restarted the phone several times and tried with WIFI connection. Yet the songs never play completely. I feel Spotify is not being helpful with this issue as they don't have any kind of support and on post https://community.spotify.com/t5/Android/Songs-stop-playing-randomly/m-p/1367420#M60618 they marked as solved but there's no actual solution to this. So please #Spotify contact me. 

1 Reply
Highlighted

Re: Songs stop randomly.

Roadie

Hey @Aponcio

 

Thanks for bringing this to our attention.

 

Can you give us some more info about this issue? Let us know:

 

  • Does this happen when you reproduce any of your playlists?
  • Are you getting any error message when the music stops? 
  • Does this happen when trying to stream music through 3G/4G or on WiFi?
  • Can you let us know what device/operating system and Spotify version you're currently using?

In the meantime, try from a different device to see if the issue persists. 

 

Keep us posted.

MJ
SUGGESTED POSTS