Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify Restarts freezes and sometimes restarts my phone

Solved!

Spotify Restarts freezes and sometimes restarts my phone

Everytime i have WiFi on and open Spotify my mobile phone freezes , and sometimes restarts the device 

 

When i don't have wifi on it just simply freezes for 5 minutes before allowing me to playback ... 

 

I'm using HTC One M7
Android 5.0.2

Htc Sense 6

Software Number 7.19.401.51

Htc SDK API Level 6.55

 

This wasn't happening always , a few months ago a spotify update released and then the issues started happening , thanks for reading this , i hope i helped somehow

Reply

Accepted Solutions
Marked as solution

Completely uninstalling and re-installing fixed it ... 

i guess it was simple but for people with slow internet that is an issue ... 

View solution in original post

3 Replies

Hey @Polys, welcome to the Spotify Community!

 

We’d like to know a bit more about what’s happening. Is this happening with all WiFi connections or just a specific one? Also, trying these exact steps should help with this.


Let us know how that goes.

it happens on ANY WiFi and even when i connect with 4G , it basically does it everytime i have spotify open and then try to connect online ... i'll try uninstalling and re-installing now on my phone 

Marked as solution

Completely uninstalling and re-installing fixed it ... 

i guess it was simple but for people with slow internet that is an issue ... 

Suggested posts