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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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Retai0ning play list til next year

I use spodify premium when in Mexico for 3 months each year but back home i am off grid, no internet, will my play list be there when i re connect next winter ?

Newbie

I use spodify premium when in Mexico for 3 months each year but back home i am off grid, no internet, will my play list be there when i re connect next winter ?

Joe

Community Legend

308 Views

1 replies

0 likes

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Bluetooth track info not displaying on Pixel XL or Galaxy s7. Avrcp

Spotify connected to car stereo via Bluetooth does not display artist\track name on the stereo.Problem occurs on my pixel XL and when I had a Samsung galaxy s7.Works fine on my old LG G4.Google play music app also displays the info fine.Tried with Sp...

Casual Listener

Spotify connected to car stereo via Bluetooth does not display artist\track name on the stereo. Problem occurs on my pixel XL and when I had a Samsung galaxy s7. Works fine on my old LG G4. Go...

1278 Views

0 replies

8 likes

avrcp
bluetooth
Car
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Solved!! Skipping Track

When I startup the app and resume the last song I closed the app, it always skips the next song. And the song is available. Don't know why. Can you help solve or will it be fixed in a future update.

Regular

When I startup the app and resume the last song I closed the app, it always skips the next song. And the song is available. Don't know why. Can you help solve or will it be fixed in a future update.

fserdil

Regular

1004 Views

3 replies

3 likes

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Gear S3 Offline Question.

Hello, Sorry if this has been asked before! I'm trying to find out if it is possible to have music stored on my in Gear S3 to play offline without the need to carry around my phone around? I've got spotify working on my S3, but dont really want to ca...

Newbie

Hello,    Sorry if this has been asked before! I'm trying to find out if it is possible to have music stored on my in Gear S3 to play offline without the need to carry around my phone aro...

Joe

Community Legend

532 Views

1 replies

0 likes

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Superuser Contribution Problemas com wifi

Ate quando ficarei com problemas ao tentar ficar online pelo wifi ? Se continuar assim cancelo minha assinatura !

Newbie

Ate quando ficarei com problemas ao tentar ficar online pelo wifi ? Se continuar assim cancelo minha assinatura !

user-removed

Not applicable

562 Views

1 replies

0 likes

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SD Card Storage

Okay so I know I can't download the actual app to an SD card but there used to be a button on the setting menu on Spotify that allowed me to transfer all my songs on to the SD card and now the button is gone. What do I? Please Please help

Casual Listener

Okay so I know I can't download the actual app to an SD card but there used to be a button on the setting menu on Spotify that allowed me to transfer all my songs on to the SD card and now the button...

Gwendalynn

Casual Listener

396 Views

2 replies

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Just uograded to premium, and the ads still plays istelf on repeat!!!

I have a samsung galaxy s4 and I'm having a problem where an ad plays on repay and I cannot listen to my music!!! Beyond frustrated right now!!! I need help with this please?!?! Is anybody else having the same issue as I am???

Casual Listener

I have a samsung galaxy s4 and I'm having a problem where an ad plays on repay and I cannot listen to my music!!! Beyond frustrated right now!!! I need help with this please?!?! Is anybody else havin...

Joe

Community Legend

369 Views

3 replies

0 likes

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Why am i getting charged 2 times a month!!!!!!

Im only supposed to gdt charged once a month. You guys keep charging me 2 times a month and your customer support sucks. How do you have a multi million dollar company and have no cistomer service. Atleast an email. Someone please fix this or to tida...

Newbie

Im only supposed to gdt charged once a month. You guys keep charging me 2 times a month and your customer support sucks. How do you have a multi million dollar company and have no cistomer service. A...

Joe

Community Legend

394 Views

1 replies

0 likes

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Superuser Contribution Music downloaded but not available

Hi,I downloaded all my music to my Android device ( Galaxy S4 GT-9515L Value Edition) with Android 5.0.1, 2 days ago I was using Spotify as usual, I close the App and moments later, I opened Spotify and all my music that I have downloaded before it w...

Casual Listener

Hi, I downloaded all my music to my Android device ( Galaxy S4 GT-9515L Value Edition) with Android 5.0.1, 2 days ago I was using Spotify as usual, I close the App and moments later, I opened Spotif...

benjaminibm

Casual Listener

406 Views

2 replies

0 likes

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Features Disabled

I have Spotify Premium after i recently factory reset my device and went to the settings most of the options were greyed out. I wanted to change the Sound Quality when i noticed this. Any idea what i could do?

Regular

I have Spotify Premium after i recently factory reset my device and went to the settings most of the options were greyed out. I wanted to change the Sound Quality when i noticed this. Any idea what i...

EA161

Regular

433 Views

2 replies

0 likes

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Superuser Contribution Premium account no recognized

I have a premium account working beautifuly on desktop and chromebook, but my Anfroid MOTO Z phone insistis I am a free user. I used to have a second account but it is long deleted. I do not know how to proceed, it asks me to get premium and pay anot...

Casual Listener

I have a premium account working beautifuly on desktop and chromebook, but my Anfroid MOTO Z phone insistis I am a free user. I used to have a second account but it is long deleted. I do not know how...

arsantos72

Casual Listener

496 Views

3 replies

0 likes

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A problem for log in , i guss becouse of my vpn

Hello I m using spotify app for android , and using my facebook account to log inHere facebook is filtered by goverment so i usually use a vpn to acsess it (i'm living in iran )This time i first touched the log in with facebook bottom ,and when the a...

Newbie

Hello  I m using spotify app for android , and using my facebook account to log in Here facebook is filtered by goverment so i usually use a vpn to acsess it (i'm living in iran ) This time i...

803 Views

0 replies

0 likes

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Spotify mutes the sound when used with Mirrorlink

Hi! I'm using Spotify in my Peugeot 208 through MirrorLink, with the Rockscout app. I'm having this issue I cannot solve. When I turn Spotify on, almost every time the whole system just gets muted, the radio, everything. Music is running but I just c...

Casual Listener

Hi! I'm using Spotify in my Peugeot 208 through MirrorLink, with the Rockscout app. I'm having this issue I cannot solve. When I turn Spotify on, almost every time the whole system just gets mut...

MatheusH18

Newbie

972 Views

1 replies

1 likes

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Superuser Contribution Music downloaded a few days later disappear!!!

Hi, the are some Tunes that i Download to my phone and a few days later, those Tunes appear not downloaded ... Anyone knows what is happening ?? I have reinstalled the app but didnt fix the problem . Thanks !!

Newbie

Hi, the are some Tunes that i Download to my phone and a few days later, those Tunes appear not downloaded ... Anyone knows what is happening ?? I have reinstalled the app but didnt fix the problem ....

MonicaM_Bogota

Roadie

286 Views

1 replies

0 likes

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Solved!!Superuser Contribution Playback is intermittendly stopping or skipping songs in OFFLINE mode

Hi,I'm having this rather big playlist (currently 550+ songs). I marked it as OFFLINE, and apparently all songs in the list are marked as "downloaded" (>> green arrow).Last week the spotify app (running on Android 5.1.1) had a force close (= crash), ...

Casual Listener

Hi, I'm having this rather big playlist (currently 550+ songs). I marked it as OFFLINE, and apparently all songs in the list are marked as "downloaded" (>> green arrow). Last week the sp...

Hard_Truth

Visitor

4403 Views

3 replies

0 likes

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Superuser Contribution Android.

Tengo problemas cuando ingreso a la app!En primer lugar, tarda mucho en conectar con mi biblioteca, teniendo un plan Premium y descargandome mi música. Me dice que no hay Internet para conectar!Y cuando logro reproducir mi música, a me cierra el prog...

Newbie

Tengo problemas cuando ingreso a la app! En primer lugar, tarda mucho en conectar con mi biblioteca, teniendo un plan Premium y descargandome mi música. Me dice que no hay Internet para conectar! Y...

MonicaM_Bogota

Roadie

323 Views

1 replies

0 likes

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Solved!! local files don't play on android phone

Heey everybody,I have a problem with playing local music from my pc on my android phone.when I download my files for offline use, every files downloads except the local files.Even online, it won't play. It's not a storage problem, because I have plen...

Newbie

Heey everybody, I have a problem with playing local music from my pc on my android phone. when I download my files for offline use, every files downloads except the local files. Even online, it wo...

Joe

Community Legend

693 Views

1 replies

0 likes

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Solved!! Streaming quality

Hi there, I am a new premium user mainly on my xperia z5 and was curious about streaming quality for offline music whilst connected to the internet. I will be listening to music in two different circumstances; one is out and about on and on the under...

Casual Listener

Hi there,   I am a new premium user mainly on my xperia z5 and was curious about streaming quality for offline music whilst connected to the internet.   I will be listening to music in ...

Joe

Community Legend

651 Views

3 replies

0 likes

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  • 0 likes