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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387822 Views

545 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8043 Views

0 replies

7 likes

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Local Files Unable To Play on Android

Downloading files from your computer/phone and adding them onto playlists on Spotify is completely new to me. I had found out about it when I was on my computer, then noticed a song I knew wasn't on Spotify in my playlist. This feature works perfectl...

Newbie

Downloading files from your computer/phone and adding them onto playlists on Spotify is completely new to me. I had found out about it when I was on my computer, then noticed a song I knew wasn't on ...

Tom

Community Legend

1563 Views

1 replies

0 likes

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  • 1 replies
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Local files grey after accidentally unchecking download

I was going through a playlist and accidentally turned off the download. Now some of the local files are greyed out and because I had to hard reset my laptop a week before I did this I don't know if I can get those files back without re downloading t...

Visitor

I was going through a playlist and accidentally turned off the download. Now some of the local files are greyed out and because I had to hard reset my laptop a week before I did this I don't know if ...

Tom

Community Legend

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Solved!! Where is the queue list button

This is driving me mad. I am trying to convert from Google Plan and about to go back. I am using the play queue but I am not able to see the queue as a list - see attached screenshot, the queue list button is missing from top right of screen. Running...

Casual Listener

This is driving me mad.  I am trying to convert from Google Plan and about to go back.   I am using the play queue but I am not able to see the queue as a list - see attached screenshot, ...

Tom

Community Legend

1541 Views

7 replies

0 likes

  • 1541 Views
  • 7 replies
  • 0 likes

Offline mode is not working - Android 4.2.2

I am using android 4.2.2 on my Samsung Galaxy Tab I am a premium user . My issue is that offline mode does not work . I have plenty space and a good wifi signal. I down load the tracks as per the usual way but when I goi iunto offline mode they eithe...

Newbie

I am using android 4.2.2 on my Samsung Galaxy Tab    I am a premium user . My issue is that offline mode does not work . I have plenty space and a good wifi signal. I down load the tracks...

86kanth

Music Fan

560 Views

1 replies

1 likes

  • 560 Views
  • 1 replies
  • 1 likes

Can't move Spotify data/songs/playlists to my microSD card

I would like to use my microSD card in my device to store all of my songs as opposed to internal storage, however the option that is supposed to let me choose my storage space is not showing up in the settings menu. I have tried uninstalling and rein...

Newbie

I would like to use my microSD card in my device to store all of my songs as opposed to internal storage, however the option that is supposed to let me choose my storage space is not showing up in th...

MattSuda

Spotify Star

515 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Albums and Songs Unsaving!

Overs the years, I've saved thousands of albums and songs from Spotify.All of a sudden, in the last two days, a huge chunk of albums and songs have, "unsaved". They're just no longer saved. I'm very frustrated.Is there any way to restore?Regards,A

Casual Listener

Overs the years, I've saved thousands of albums and songs from Spotify. All of a sudden, in the last two days, a huge chunk of albums and songs have, "unsaved". They're just no longer saved. I'm v...

JllyGrnGiant

Casual Listener

1356 Views

1 replies

2 likes

  • 1356 Views
  • 1 replies
  • 2 likes

Solved!! Login issues

After typing my login info and hitting the Log In button, the app reverts back to the main screen and asks if i am "Enjoying my Trip?". I have tried numeous times and have changed my password. Any ideas?

Casual Listener

After typing my login info and hitting the Log In button, the app reverts back to the main screen and asks if i am "Enjoying my Trip?". I have tried numeous times and have changed my password. Any id...

tlourance

Casual Listener

697 Views

5 replies

0 likes

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  • 5 replies
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Samsung S7 starts playing music out loud through Spotify by itself

Hi!I need help ppl. I have a Samsung S7 that without me thouching it highjacks my macbook and starts playing spotify out loud instead.Any ideas??Thanks!

Casual Listener

Hi! I need help ppl. I have a Samsung S7 that without me thouching it highjacks my macbook and starts playing spotify out loud instead. Any ideas?? Thanks!

Tom

Community Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Cannot play radio station

Hi All, I recently started using Spotify on my android and having some intermittent issues with playing stations. Some stations will play normally while others will not. This does not seem to correspond to any skip limit or connection type. I have tr...

Newbie

Hi All,  I recently started using Spotify on my android and having some intermittent issues with playing stations.  Some stations will play normally while others will not. This does not s...

376 Views

0 replies

0 likes

  • 376 Views
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Solved!! Spotify Adding Random Songs

Over the past 2 weeks, I've noticed my Spotify doing a lot of weird things... Songs or albums that I've never listened to before are showing up under "Your Library", I can hide them and they stay gone for a while but after a few days the exact same s...

Visitor

Over the past 2 weeks, I've noticed my Spotify doing a lot of weird things... Songs or albums that I've never listened to before are showing up under "Your Library", I can hide them and they stay gon...

user-removed

Not applicable

17558 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Max volume doesn't work after the last update

Hey folks, After the last update, it's impossible to play music at max volume when the EQ is on. The music stops getting louder after I reach 75% or so, although the volume slider continues to go up. I reinstalled the app and turned EQ off and on aga...

Regular

Hey folks,   After the last update, it's impossible to play music at max volume when the EQ is on. The music stops getting louder after I reach 75% or so, although the volume slider continues ...

dankasl

Regular

1794 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Solved!! Spotify closes after few Minutes

Hello Comunity, Since a while i have a Problem with my Spotyfi Client in my Android Device (Wiko Lenny 3) After few Minutes Spotify closes herself. I alsoe redownloaded it and reboot my Device in between, but i still have that Issue.

Casual Listener

Hello Comunity,    Since a while i have a Problem with my Spotyfi Client in my Android Device (Wiko Lenny 3)   After few Minutes Spotify closes herself. I alsoe redownloaded it and...

Tom

Community Legend

1350 Views

4 replies

0 likes

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  • 4 replies
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Solved!! Missing the SD card option for storage

Hi all, i was looking through my phone the other day when i noticed my used storage had increased by a lot, even though i just cleared alot of it. Then i noticed that all my spotify music was moved from my SD card back to my phone, and the option to ...

Casual Listener

Hi all, i was looking through my phone the other day when i noticed my used storage had increased by a lot, even though i just cleared alot of it. Then i noticed that all my spotify music was moved f...

MattSuda

Spotify Star

15635 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Spotify eats data when playing downloaded song

Hello. Since 2 weeks, im facing with a very annoying problem with the latest spotify app.Whenever i'm listening to downloaded music, spotify generates mobile data in the background, around 6-7Mb per hour. I have to switch to offline mode, othervise i...

Regular

Hello. Since 2 weeks, im facing with a very annoying problem with the latest spotify app. Whenever i'm listening to downloaded music, spotify generates mobile data in the background, around 6-7Mb pe...

wilhelmhagg

Regular

8529 Views

12 replies

2 likes

  • 8529 Views
  • 12 replies
  • 2 likes

Cannot see who I'm following on app

Just downloaded the free version of Spotify on my Android phone. Feels very limited and I cannot follow friends (I click on their names and it takes me to "Your Likes") or see who I'm following (had to go on my Mac to actually follow friends). The ho...

Newbie

Just downloaded the free version of Spotify on my Android phone. Feels very limited and I cannot follow friends (I click on their names and it takes me to "Your Likes") or see who I'm following (had ...

MattSuda

Spotify Star

2514 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify constantly freezing

During these few days, I have been experiencing some freezing issues with Spotify.Sometimes the player would freeze, but the player shows that it's still playing. When I tried "pausing" it, no response when clicking the pause button.The player also h...

Casual Listener

During these few days, I have been experiencing some freezing issues with Spotify. Sometimes the player would freeze, but the player shows that it's still playing. When I tried "pausing" i...

Tom

Community Legend

4594 Views

1 replies

6 likes

  • 4594 Views
  • 1 replies
  • 6 likes

Solved!! Unable songs from an album that is supposed to be ..

Hello guys, I'm experiencing such a problem;I was waiting for an album for about 3 month, following artist, listening the songs that were out ect..And so, the album was released, my friends could listen to it freely, and I couldn't even see it, the s...

Newbie

Hello guys, I'm experiencing such a problem; I was waiting for an album for about 3 month, following artist, listening the songs that were out ect.. And so, the album was released, my friends could...

Tom

Community Legend

597 Views

1 replies

0 likes

  • 597 Views
  • 1 replies
  • 0 likes

Can't install the app. Error -18 (Not enough space)

A few days ago I found out that I was unable to update Spotify, yet, the phone always updated everything else. Always everything but Spotify, it said that there was not enough space in the SD, but i have 20 GB free! Also I have 2 GB free of internal ...

Casual Listener

A few days ago I found out that I was unable to update Spotify, yet, the phone always updated everything else. Always everything but Spotify, it said that there was not enough space in the SD, but i ...

MrPocketMonster

Casual Listener

850 Views

3 replies

0 likes

  • 850 Views
  • 3 replies
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Solved!! IDK how everyone is ok with this

Really Spotify , really ...My songs and playlist everything downloaded for offline just keeps disappearing, and i have to download it again and again i dont f****** get it. It keeps happening and the songs that disappear are super random, sometimes s...

Visitor

Really Spotify , really ... My songs and playlist everything downloaded for offline just keeps disappearing, and i have to download it again and again i dont f****** get it. It keeps happening and t...

子猫の手

Casual Listener

681 Views

1 replies

1 likes

  • 681 Views
  • 1 replies
  • 1 likes

Smaller album art after an update

Album art in the main player view got smaller after one of the updates few weeks ago on my LG K4 LTE (Android 5.1.1).It's now permanently rescaled to the same size like when the app detects Spotify running on a remote device, clearing the cache and r...

Visitor

Album art in the main player view got smaller after one of the updates few weeks ago on my LG K4 LTE (Android 5.1.1). It's now permanently rescaled to the same size like when the app ...

401 Views

0 replies

0 likes

  • 401 Views
  • 0 replies
  • 0 likes