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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!!Superuser Contribution Playback is intermittendly stopping or skipping songs in OFFLINE mode

Hi,I'm having this rather big playlist (currently 550+ songs). I marked it as OFFLINE, and apparently all songs in the list are marked as "downloaded" (>> green arrow).Last week the spotify app (running on Android 5.1.1) had a force close (= crash), ...

Casual Listener

Hi, I'm having this rather big playlist (currently 550+ songs). I marked it as OFFLINE, and apparently all songs in the list are marked as "downloaded" (>> green arrow). Last week the sp...

Hard_Truth

Visitor

4324 Views

3 replies

0 likes

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Superuser Contribution Android.

Tengo problemas cuando ingreso a la app!En primer lugar, tarda mucho en conectar con mi biblioteca, teniendo un plan Premium y descargandome mi música. Me dice que no hay Internet para conectar!Y cuando logro reproducir mi música, a me cierra el prog...

Newbie

Tengo problemas cuando ingreso a la app! En primer lugar, tarda mucho en conectar con mi biblioteca, teniendo un plan Premium y descargandome mi música. Me dice que no hay Internet para conectar! Y...

MonicaM_Bogota

Roadie

307 Views

1 replies

0 likes

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Solved!! local files don't play on android phone

Heey everybody,I have a problem with playing local music from my pc on my android phone.when I download my files for offline use, every files downloads except the local files.Even online, it won't play. It's not a storage problem, because I have plen...

Newbie

Heey everybody, I have a problem with playing local music from my pc on my android phone. when I download my files for offline use, every files downloads except the local files. Even online, it wo...

Joe

Community Legend

672 Views

1 replies

0 likes

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Solved!! Streaming quality

Hi there, I am a new premium user mainly on my xperia z5 and was curious about streaming quality for offline music whilst connected to the internet. I will be listening to music in two different circumstances; one is out and about on and on the under...

Casual Listener

Hi there,   I am a new premium user mainly on my xperia z5 and was curious about streaming quality for offline music whilst connected to the internet.   I will be listening to music in ...

Joe

Community Legend

612 Views

3 replies

0 likes

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Superuser Contribution Will Listening To Kids Music Screw Up My Suggestions?

Hey guys. I have been using Spotify personally for some time now. My concern is I have a 1 year old and like playing kids music on my Google Home (which is connected to my Spotify account) while we eat in the kitchen. Will this screw with my suggesti...

Casual Listener

Hey guys.   I have been using Spotify personally for some time now. My concern is I have a 1 year old and like playing kids music on my Google Home (which is connected to my Spotify account) w...

OscarDC

Moderator

855 Views

5 replies

3 likes

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find music 2 days ago

How can I find my history on android. I was listening random music 3 days ago. I liked a music but I cant find this music use the music lyrics Can I find my 3 days history on android ?

Newbie

How can I find my history on android.    I was listening random music 3 days ago. I liked a music but I cant find this music use the music lyrics     Can I find my 3 days his...

Joe

Community Legend

278 Views

1 replies

0 likes

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Superuser Contribution NÃO VERIFICARAM A MINHA CONTA NO PLANO FAMILIAR

Gente, vocês sabem com quem eu reclamo por não ter a minha conta verificada no plano familiar? Estou tentando entrar no plano familiar aqui de casa e toda hora eles falam que eu não estou no mesmo endereço do pessoal aqui de casa.

Newbie

Gente, vocês sabem com quem eu reclamo por não ter a minha conta verificada no plano familiar?    Estou tentando entrar no plano familiar aqui de casa e toda hora eles falam que eu não es...

nobrejade34

Newbie

445 Views

2 replies

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SD card storage settings + content lost

Me again (see this post), still having a lot of problems with Spotify and the SD card: nothing is solved and I still lost regularly the SD card storage. It is absolutely not usable! But now I have a few more information:- I know why the "storage" ent...

Casual Listener

Me again (see this post), still having a lot of problems with Spotify and the SD card: nothing is solved and I still lost regularly the SD card storage. It is absolutely not usable!   But now ...

leonscorrea

Newbie

1000 Views

2 replies

1 likes

Android
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I can't see all of my friends playlists

Hey all,When I go under my friends Playlists I only see some of the older ones he made a while back. None of his newer ones show up. He said he clicked "make public" on all of them but nothing changed. Just wondering if theres something were missing ...

Casual Listener

Hey all, When I go under my friends Playlists I only see some of the older ones he made a while back. None of his newer ones show up. He said he clicked "make public" on all of them but nothing ch...

Onnimolander16

Newbie

386 Views

1 replies

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Recently Played / Libraries Not Loading

Phone: Galaxy Note5Network Connection Type: 4G or WifiProblem Occurrence: 1-2 times dailyIf Spotify has not been running on my phone for a while, when I open it up it tries to load my "Recently Played" section and has a green spinning loading symbol....

Visitor

Phone: Galaxy Note5 Network Connection Type: 4G or Wifi Problem Occurrence: 1-2 times daily If Spotify has not been running on my phone for a while, when I open it up it tries to load my "Recent...

263 Views

0 replies

0 likes

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Spotify (or Android) not playing nicely when 2 bluetooth devices are connected

Up until 2 days ago, when two bluetooth devices were connected to my phone (Samsung Galaxy S7 Edge - Android v 6.0.1), everything was fine. It would switch to the newest BT device encountered and either continue to play seamlessly or possibly require...

Newbie

Up until 2 days ago, when two bluetooth devices were connected to my phone (Samsung Galaxy S7 Edge - Android v 6.0.1), everything was fine.  It would switch to the newest BT device encountered a...

283 Views

0 replies

0 likes

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Spotify premium stuttering songs

Problem: Premium stutters when trying to play songs from phone over WIFI to speaker.Hardware: Nexus 6P, Vizio Crave 360 with smartcastSoftware: Nougat 7.1.1, Spotify Premium 7.5.0.1076 I have tried to use the Android guide and uninstalled the program...

Newbie

Problem: Premium stutters when trying to play songs from phone over WIFI to speaker. Hardware: Nexus 6P, Vizio Crave 360 with smartcast Software: Nougat 7.1.1, Spotify Premium 7.5.0.1076 ...

261 Views

0 replies

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Premium Spotify on Android crash and restart randomly

Premium Spotify on Android crash and restart randomly during play. Does anyone have a solution for this problem? Where is the log files?

Newbie

Premium Spotify on Android crash and restart randomly during play. Does anyone have a solution for this problem? Where is the log files?

Nico

Community Legend

579 Views

1 replies

0 likes

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Local song on laptop

Hi guys, So I've got a problem. My friends made a song and I want to listen to it using Spotify.I am able to listen to it on the Spotify app on my laptop, but I am not able to download it to my Android phone.Does anyone have any idea how to fix this ...

Newbie

Hi guys,   So I've got a problem. My friends made a song and I want to listen to it using Spotify. I am able to listen to it on the Spotify app on my laptop, but I am not able to download it ...

ediewalton13

Casual Listener

510 Views

3 replies

0 likes

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Superuser Contribution Download gets deleted

Since 1 week I have the problem, that when I download my music - so I can listen to it without internet in my car or when I travel - it downloads the music but after an hour the music is gone and I habe to go online again. Can you please help me with...

Newbie

Since 1 week I have the problem, that when I download my music - so I can listen to it without internet in my car or when I travel - it downloads the music but after an hour the music is gone and I h...

user-removed

Not applicable

501 Views

1 replies

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Solved!! Trouble logging in

My premium got canceled due to cc issues and I got signed out. It won't let me sign in due to not being in the u.s. I'm currently in israel I tried to change the country setting in my profile and it won't let me change the country from the u.s. to Is...

Newbie

My premium got canceled due to cc issues and I got signed out. It won't let me sign in due to not being in the u.s. I'm currently in israel I tried to change the country setting in my profile and it ...

Joe

Community Legend

465 Views

1 replies

0 likes

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Solved!! Where is the equalizer?

Various posts tell me that there is an equalizer, but I looked in my settings and there's nothing of the sort. Someone said under Playback. There I only have checkboxes for Offline mode, Gapless, Show unplayable songs, Normalize volume, Device broadc...

Regular

Various posts tell me that there is an equalizer, but I looked in my settings and there's nothing of the sort. Someone said under Playback. There I only have checkboxes for Offline mode, Gapless, Sho...

Jaydo

Regular

25054 Views

4 replies

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Syncing Local Files

I am having trouble with the local files. I am on the same network however, I don't have the available offline option and it only says waiting for connection. It has synced some files but not all. The other files just stay greyed out. Whats going on ...

Newbie

I am having trouble with the local files. I am on the same network however, I don't have the available offline option and it only says waiting for connection. It has synced some files but not all. Th...

Joe

Community Legend

333 Views

1 replies

0 likes

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Symphonic Coldplay by Royal Philharmonic Orchestra on Spotify

Why the Symphonic Coldplay by Royal Philharmonic Orchestra is still not available? This was released on 2013 and there is a plenty of albums available but not this one?

Newbie

Why the Symphonic Coldplay by Royal Philharmonic Orchestra is still not available? This was released on 2013 and there is a plenty of albums available but not this one?

Joe

Community Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
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