Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Android user. I understand the 'queue', which gets filled with things I didn't ask for. And I have to select each and every tune and 'remove' it. That's a giant nuisance that should be fixed. WORSE : tunes get added to 'next from...', and I CANNOT se...
Android user. I understand the 'queue', which gets filled with things I didn't ask for. And I have to select each and every tune and 'remove' it. That's a giant nuisance that should be fixed. ...
Regular
486 Views
1 replies
0 likes
Another one to add to the endless list of bugs that have recently popped up with Spotify.I've been getting a last.fm login error notification for weeks now. It's always there, if I dismiss it, it instantly reappears. Before this issue started, I had ...
Another one to add to the endless list of bugs that have recently popped up with Spotify. I've been getting a last.fm login error notification for weeks now. It's always there, if I dismiss it, it i...
331 Views
0 replies
1 likes
Hey guys, Lately my mobile is randomly playing music while I did not touch my phone at all. My account is not shared with others, but I do have spotify on my laptop. But during the times those issues occured, I did not touch my spotify application at...
Hey guys, Lately my mobile is randomly playing music while I did not touch my phone at all. My account is not shared with others, but I do have spotify on my laptop. But during the times tho...
Casual Listener
30263 Views
3 replies
0 likes
I can reorganize my playlists and starred songs alphabetically on the desktop version of spotify, making it significantly easier to find a song, yet unable to do the same thing for the mobile versions of spotify. Just a little nitpick, but one that I...
I can reorganize my playlists and starred songs alphabetically on the desktop version of spotify, making it significantly easier to find a song, yet unable to do the same thing for the mobile version...
Community Legend
1219 Views
5 replies
2 likes
The app just updated and I loved it for the hour I actually had it, then it went back to the old version. After logging out and uninstalling multiple times I got it back but again for only a little bit; I still have the old version, and my sister als...
The app just updated and I loved it for the hour I actually had it, then it went back to the old version. After logging out and uninstalling multiple times I got it back but again for only a little b...
Spotify Star
269 Views
1 replies
0 likes
Spotify dont let me put it on my 52 GB SD cards....when i go to the option the button i cant click on it....
Spotify dont let me put it on my 52 GB SD cards....when i go to the option the button i cant click on it....
Spotify Star
282 Views
1 replies
0 likes
https://support.spotify.com/nz/using_spotify/troubleshooting2/save-to-sd-card/In the link above it says click storage but when I go to my settings that storage button just isn't there. Help. Version of app: Android 7.8.0.607 armV7Android 6.0.1
https://support.spotify.com/nz/using_spotify/troubleshooting2/save-to-sd-card/ In the link above it says click storage but when I go to my settings that storage button just isn't there. &nb...
Spotify Star
361 Views
1 replies
0 likes
Hello, It would be good if in the app (android so far) the play list could also be sorted by artist.Who can I share with this idea for a change? many greets
Hello, It would be good if in the app (android so far) the play list could also be sorted by artist. Who can I share with this idea for a change? many greets
Spotify Star
329 Views
1 replies
0 likes
Spotify Star
302 Views
1 replies
0 likes
after I connected my spotify account to my facebook it changed the name to my full name, I've unlinked them, but it's still the same. I'm just wondering if its possible to change back, and if so then how?
after I connected my spotify account to my facebook it changed the name to my full name, I've unlinked them, but it's still the same. I'm just wondering if its possible to change back, and if so then...
Spotify Star
367 Views
1 replies
0 likes
Hey guys, Have been using Spotify preminum for a couple of months now. Does anyone know if its possisble to listen to podcasts in NZ?
Hey guys, Have been using Spotify preminum for a couple of months now. Does anyone know if its possisble to listen to podcasts in NZ?
425 Views
0 replies
0 likes
The add to up next option from the long press menu in my library seems to have been replaced with an add to queue option. This change in and of itself is fine, but the documentation on the Spotify site still references add to queue.Regardless, this f...
The add to up next option from the long press menu in my library seems to have been replaced with an add to queue option. This change in and of itself is fine, but the documentation on the Spotify si...
Music Fan
616 Views
4 replies
0 likes
WIthin the last 2-4 weeks I have not been able to download songs on my Android phone. I've uninstalled the app, cleared the cache, restarted my phone and do not have more than 3,000 songs on my phone (see cleared cache above). I read a post about som...
WIthin the last 2-4 weeks I have not been able to download songs on my Android phone. I've uninstalled the app, cleared the cache, restarted my phone and do not have more than 3,000 songs on my...
Regular
534 Views
6 replies
0 likes
I'm having since tofay some issues teying to download my music and save it on the SD card of my android but the option is not appearing on the app, my SD card is active and working very well as usual. Why is happening this?
I'm having since tofay some issues teying to download my music and save it on the SD card of my android but the option is not appearing on the app, my SD card is active and working very well as usual...
Spotify Star
3338 Views
1 replies
0 likes
Hi, I can't install spotify on my phoneModel: Hyper X BladeAndroid Version: 5.1There's enough storage in both phone memory and SD Card
Hi, I can't install spotify on my phone Model: Hyper X Blade Android Version: 5.1 There's enough storage in both phone memory and SD Card
Community Legend
298 Views
1 replies
0 likes
There's a large community here (777 votes to be exact based on an old post) that would like downloadable capabilities for playlists on Android Smart Watches. But we have not heard any form of an update on this topic for more than a year from Spotify ...
There's a large community here (777 votes to be exact based on an old post) that would like downloadable capabilities for playlists on Android Smart Watches. But we have not heard any form of an upda...
Not applicable
625 Views
1 replies
0 likes
As the lengthy title states, the Spotify player is behaving strangely. I start playing music on my desktop computer (Windows 7). Then, randomly, it'll start playing the music on my android phone (Nougat)! Sometimes it'll play from both computer and p...
As the lengthy title states, the Spotify player is behaving strangely. I start playing music on my desktop computer (Windows 7). Then, randomly, it'll start playing the music on my android phone (Nou...
Regular
557 Views
1 replies
0 likes
I am using spotify premium on android phone while on the train so using bluetooth headphones, only listening to downloaded songs in offline mode as the signal isn't reliable and train wifi does not allow streaming... why would bits be skipping?!
I am using spotify premium on android phone while on the train so using bluetooth headphones, only listening to downloaded songs in offline mode as the signal isn't reliable and train wifi does not a...
Casual Listener
1370 Views
3 replies
0 likes
I just want my music on my SD Card. My 2000 song playlist. I've done it before. LG G6, running Spotify version 8.3.0.681 armv7 last updated April 6th. SD card has 30GB available from 59.4 total. I'm given the impression that this problem ranges from ...
I just want my music on my SD Card. My 2000 song playlist. I've done it before. LG G6, running Spotify version 8.3.0.681 armv7 last updated April 6th. SD card has 30GB available from 59.4 total. I'm ...
2706 Views
0 replies
20 likes
I can see the Spotify logo in my toolbar, but when I expand all the currently running apps (to end processes, for example), it is not listed there. I would like the ability to manually exit the app at all times. Seems like something is buggy there.
I can see the Spotify logo in my toolbar, but when I expand all the currently running apps (to end processes, for example), it is not listed there. I would like the ability to manually exit the app a...
247 Views
0 replies
0 likes
