Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5929 Views

0 replies

7 likes

  • 5929 Views
  • 0 replies
  • 7 likes

(solved) Chromecast audio not working

Spotify used to work without any problem with chromecast audio in my xperia z3. Now that I'm using a Galaxy S7, the device does not appear in spotify. In other apps chromecast works. I'm premium user. (problem solved after doing a factory reset on ch...

Newbie

Spotify used to work without any problem with chromecast audio in my xperia z3. Now that I'm using a Galaxy S7, the device does not appear in spotify. In other apps chromecast works. I'm premium user...

388 Views

0 replies

0 likes

  • 388 Views
  • 0 replies
  • 0 likes

Music keeps pausing - tried all solutions!

Hi all, I've seen several posts about music randomly pausing, and as this has been an on going issue for me, I have tried them all. I am using the Spotify app on my Samsung S5 and the music randomly pauses. I have done the following:-Deleted the app ...

Casual Listener

Hi all,   I've seen several posts about music randomly pausing, and as this has been an on going issue for me, I have tried them all. I am using the Spotify app on my Samsung S5 and the music ...

Joe

Community Legend

1150 Views

6 replies

0 likes

  • 1150 Views
  • 6 replies
  • 0 likes

Save to Sd Card

I just got a new phone LG Stylo 2 and downloaded the spotify app and can't find where you save to Sd Card. My old phone was also LG Stylo and it had it in the settings. Please Help

Newbie

I just got a new phone LG Stylo 2 and downloaded the spotify app and can't find where you save to Sd Card. My old phone was also LG Stylo and it had it in the settings. Please Help

Joe

Community Legend

523 Views

1 replies

0 likes

Android
sd card
  • 523 Views
  • 1 replies
  • 0 likes

Song play count

Is anyone else having issues when looking at artists showing that their most popular songs show a play count of less than a thousand? (Every song's play count shows < 1,000) it shows this on every artist that I've looked at.

Visitor

Is anyone else having issues when looking at artists showing that their most popular songs show a play count of less than a thousand? (Every song's play count shows < 1,000) it shows this on every...

user-removed

Not applicable

1789 Views

5 replies

0 likes

  • 1789 Views
  • 5 replies
  • 0 likes

Statusleiste zeigt keine Spotify Benachrichtigung an

Hallo Zusammen,und zwar habe ich ein Huawei Y6 und bei meinem alten Handy wurde in der Benarichtigungsleiste immer Spotify angezeigt mit dem aktuellen Titel einem Play sowie jeweils Vor und Zurück Buttons. Das fehlt bei meinen Huawei. Nun meine Frage...

Casual Listener

Hallo Zusammen, und zwar habe ich ein Huawei Y6 und bei meinem alten Handy wurde in der Benarichtigungsleiste immer Spotify angezeigt mit dem aktuellen Titel einem Play sowie jeweils Vor und Zurück ...

Marc3l

Newbie

25686 Views

4 replies

1 likes

  • 25686 Views
  • 4 replies
  • 1 likes

Extreme data usage while on WiFi and/or offline

I have noticed in the last couple months that Spotify has been eating up my data like no other app on my Samsung s6. I never stream music using data because I either listen on WiFi or download music for listening offline, so imagine my surprise when ...

Casual Listener

I have noticed in the last couple months that Spotify has been eating up my data like no other app on my Samsung s6. I never stream music using data because I either listen on WiFi or downl...

user-removed

Not applicable

1215 Views

3 replies

0 likes

  • 1215 Views
  • 3 replies
  • 0 likes

Android widget sleeps/blank

If I leave my phone for a short period the widget goes blank, I then press it and it takes me into Spotify where I need to resume playing. Pointless having a widget!

Newbie

If I leave my phone for a short period the widget goes blank, I then press it and it takes me into Spotify where I need to resume playing. Pointless having a widget!

547 Views

0 replies

3 likes

  • 547 Views
  • 0 replies
  • 3 likes

Spotify Connect not working with Pioneer VSX-S520

HiI just bought this Pioneer VSX-S520 reciever, but connection fails with Spotify Connect. I see the reciever in the Spotify app, but when i click the reciever it says connnecting.... and then it stops and notthing happen.- Spotify app and reciever a...

Casual Listener

Hi I just bought this Pioneer VSX-S520 reciever, but connection fails with Spotify Connect. I see the reciever in the Spotify app, but when i click the reciever it says connnecting.... and then it s...

WhySoSeriousNL

Casual Listener

1505 Views

1 replies

0 likes

  • 1505 Views
  • 1 replies
  • 0 likes

Solved!! Premium - Music Quality Greyed Out

Hello!I cannot select Music Quality, streaming or download, although I am Premium users. This is a new Android device:App version: 7.5.0.1076 armv7Thanks for help. Jörgen

Regular

Hello! I cannot select Music Quality, streaming or download, although I am Premium users. This is a new Android device: App version: 7.5.0.1076 armv7 Thanks for help.   Jörgen

Joe

Community Legend

45658 Views

4 replies

1 likes

Android
  • 45658 Views
  • 4 replies
  • 1 likes

Playlists not showing up on public profile

Okay. So when I create a playlist, it never shows up on my public profile, though I see it plain and clear from inside my profile. My username is muntjacfawn, and if you look on there you will see only four playlists. I have 10! Help me please.

Newbie

Okay. So when I create a playlist, it never shows up on my public profile, though I see it plain and clear from inside my profile. My username is muntjacfawn, and if you look on there you will see on...

user-removed

Not applicable

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Avoiding Recommendations

Hi! I read that it won't play any recommendations when you're using a playlist > 12 songs.Is that still a thing? I'm still getting those, though...I don't mind being restricted to shuffle only. Is this some not-premium-issue? Appreciating any help

Newbie

Hi!    I read that it won't play any recommendations when you're using a playlist > 12 songs. Is that still a thing? I'm still getting those, though... I don't mind being restri...

junebug6

Newbie

567 Views

4 replies

0 likes

  • 567 Views
  • 4 replies
  • 0 likes

No more speech to text with search function

I have my Samsung Galaxy 4 set to automatically update. It is currently running 5.0.1 Lollipop. Other apps still allow speech to text when the keyboard appears. It seems that Spotify is the only app that will not let me use this feature when the keyb...

Regular

I have my Samsung Galaxy 4 set to automatically update.  It is currently running 5.0.1 Lollipop.   Other apps still allow speech to text when the keyboard appears.  It seems that Spo...

nachtmuzic2

Casual Listener

3821 Views

6 replies

1 likes

safety
  • 3821 Views
  • 6 replies
  • 1 likes

Problème de connexion à SPOTIFY PRENIUM

Bonjour, Depuis ce matin je n'arrive plus à me connecter à SPOTIFY prenium.Ca me dit que je n'ai pas de compte prénium alors que c'est faux mon compte est prenium. Je suis donc sur un compte basic

Regular

Bonjour,   Depuis ce matin je n'arrive plus à me connecter à SPOTIFY prenium. Ca me dit que je n'ai pas de compte prénium alors que c'est faux mon compte est prenium. Je suis donc sur un comp...

348 Views

0 replies

0 likes

  • 348 Views
  • 0 replies
  • 0 likes

Modo sin conexión

Al momento de estar en wifi descargue varias canciones para escuchar sin conexion, al mismo tiempohice la sincronización para enviar la musica a la tarjeta SD supuestamente fue exitosa, ahora en modo sin conexion no puedo escuchar nada y esta el espa...

Casual Listener

Al momento de estar en wifi descargue varias canciones para escuchar sin conexion, al mismo tiempohice la sincronización para enviar la musica a la tarjeta SD supuestamente fue exitosa, ahora en modo...

ErickRGuetta

Community Legend

524 Views

3 replies

0 likes

  • 524 Views
  • 3 replies
  • 0 likes

Crackly audio/static on Google Pixel

I'm getting a lot of crackle/static throughout songs on my Google Pixel. Example being Fall Out Boy's "Golden" - a quiet song so its quite noticeable. If I play the same song through Play Music, it's fine (as are others). If I play it in Spotify, I g...

Newbie

I'm getting a lot of crackle/static throughout songs on my Google Pixel. Example being Fall Out Boy's "Golden" - a quiet song so its quite noticeable. If I play the same song through Play Music, it's...

934 Views

0 replies

0 likes

  • 934 Views
  • 0 replies
  • 0 likes

Error Downloading musics

I have a 32gb sd card but when i tried to download my musics it says that i dont have enough space then i tried to switch the storage and i didnt find at settings what can i do to solve it??

Newbie

I have a 32gb sd card but when i tried to download my musics it says that i dont have enough space then i tried to switch the storage and i didnt find at settings what can i do to solve it??

Joe

Community Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Solved!! How do I delete a radio playlist on Android?

It says on a post somewhere that the Spotify team implemented the ability to delete radio stations, but I can't seem to find how. Any help would be great, thanks,

Visitor

It says on a post somewhere that the Spotify team implemented the ability to delete radio stations, but I  can't seem to find how. Any help would be great, thanks,

karamilky

Casual Listener

1487 Views

2 replies

0 likes

  • 1487 Views
  • 2 replies
  • 0 likes

EQ from iOS to Android

So after finally ditching Apple and moving back to Android I was rather dissapointed to discover that Spotify has chosen to use the built in Android equalizer rather than the fantastic 6-band EQ that was present on iOS. The biggest problem here is th...

Newbie

So after finally ditching Apple and moving back to Android I was rather dissapointed to discover that Spotify has chosen to use the built in Android equalizer rather than the fantastic 6-band EQ that...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

Spotify deletes offline content, I lose money

Hello. A couple of times each month spotify deletes all my offline music. I then have the privilege of having to re download everything, which of course costs me money. In fact I have spent three times as much money on downloading my music over and o...

Newbie

Hello. A couple of times each month spotify deletes all my offline music. I then have the privilege of having to re download everything, which of course costs me money. In fact I have spent three tim...

268 Views

0 replies

0 likes

  • 268 Views
  • 0 replies
  • 0 likes

Solved!! Galaxy S6 issues- Can't add song to playlist or start song radio

I'm using Spotify app on my Galaxy s6 which is running the latest version of Marshmallow. My issue has been strange. When I long press on a song and the menu pops which contains the following options:Nothing happens when I tap any of the options. I'v...

Casual Listener

I'm using Spotify app on my Galaxy s6 which is running the latest version of Marshmallow.  My issue has been strange.   When I long press on a song and the menu pops w...

Joe

Community Legend

946 Views

5 replies

0 likes

  • 946 Views
  • 5 replies
  • 0 likes