Spotify + Vodafone problem

[Lepence]

Hi, i've recently renewned my subscription through Vodafone Italia with an option they creates to have Spotify Premium on your Smartphone, well, to cut it shortly, i have paid money as the offer said but my account is still the FREE ONE, i've tried to contact Vodafone, they said it's a "Spotify Problem" i sent 4 e-mails to your Assistance but i did not receive no answer at all and i'm starting to be very upset about it.

I have tried already every possible solution found online but i still have my account FREE after 10 days of payment.

Any help would be greately appreciated.

(sorry my english, i'm italian! )

[MattSuda]

@vicio13 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.