Help Wizard

Step 1


Spotify app not working on my phone or car

Spotify app not working on my phone or car





Samsung Galaxy A10 

Operating System



My Question or Issue

Up until last week I listened to spotify through my bluetooth connection in the car. Then for a few days it stopped working, on my phone it said it was playing through the car but it wasn't and wouldn't play through the phone either even if I changed it to play through the phone speaker. I uninstalled the app, cleared the cache, checked for updates etc but now all the playlists are empty and any song I search for comes up blank. So I'm presuming its my phone not the car? 

Any thoughts? 


1 Reply

Hey @rmb22,

Thank you for sharing this with the Community!
The issue you're describing looks very much like this one we have under investigation. Could you take a look & confirm :?

In case you believe it to be related to something else, could you also send us a screenshot so we can see how things look on your end?
We'll be on the lookout for your response 🙂

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