Today I am trying from 2 diferent devices (a Samsung Tab S and Samsung S7 edge).
On Chromecast the screen with the 3 dots appears but after a while it drops the connection and returns to my backdrop images. On Chromecast audio i can hear the connection sound but after a while it drops the connection too.
Until today it worked (not flowlessly but that is for an other time)
Every other app connects and casts to both chromecasts without problem.
I have the latest version of everything: OS, app, chromecast.
Solved! Go to Solution.
Ours are also working this morning without changes to chromecast firmware or app.
I have not uninstalled and reinstalled the app since being affected by the problem yesterday. I previously uninstalled and reinstalled without improvement.
Problems that can be reproduced like this don't fix themselves, so looks like it was a server side problem and possibly caused by recent changes from Google Cast to Google Home. Well done Spotify and thanks for the music 🙂
To answer the queries from Grace at Spotify:
1. When did this issue with Spotify begin?CHROMECAST STOPPED PLAYING SEVERAL TIMES LAST WEEK.
COMPLETE INABILITY TO CONNECT WAS ONLY FROM FRI 4th NOV and SAT 5th NOV.2. Are your casting device, router and Chromecast all within 15 ft. (4 m.) of each other?YES3. Have you tried deleting and reinstalling the Spotify app?YES4. Are you having issues casting other apps?NO - GOOGLE PLAY MUSIC AND POCKETCAST WORK FINE5. What's the make and mode of your casting device and which firmware/OS is it running?GOOGLE NEXUS 6: Android 7.0 NBD90ZONEPLUS ONE: Android 6.0.1 MOB30ZIPHONE 6S: iOS 10.1.16. Which version of Chromecast do you own?I HAVE CHROMECAST AUDIO with 1.20.66189