Spotify closes after few Minutes

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Spotify closes after few Minutes

Casual Listener
‎2017-04-21 12:23 PM

Hello Comunity, 

 

Since a while i have a Problem with my Spotyfi Client in my Android Device (Wiko Lenny 3)

 

After few Minutes Spotify closes herself. I alsoe redownloaded it and reboot my Device in between, but i still have that Issue.

 

2 ACCEPTED SOLUTIONS

Accepted Solutions

Re: Spotify closes after few Minutes

Regular
‎2017-04-21 01:36 PM

Yes indeed, the application "Battery Doctor" with default installation settings on my Samsung Galaxy S4 will "kill" Spotify after about a quarter of a song to upwards of a song and a half.  The cure is pretty simple.

 

1. Open Battery Doctor

2. Top right screen click the three dots (elipse) and select Settings

3. In the Startup Settings section, touch Ignore List

4. Top right of screen click the Plus (+) sign to add an entry to the My List section.

5. From the list of applications locate Spotify and click the Add button.

 

Voilà!  Problem solved.

 
 
 
Screenshot_2016-01-13-10-30-06.png
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1 person liked this

Re: Spotify closes after few Minutes

Edited
Rock Star 10
Rock Star 10
‎2017-04-21 01:37 PM

Hello @Tiffanbrill,

 

Hope you are doing well, sorry to hear you are having issues with Spotify.

 

Lets try a complete re-install of the application, I understand you said you have done it already, but we want to make sure it is completly removed from the device before re-installing, if you could please follow the guide attached then let me know if the issue still occurs. :)

 

https://support.spotify.com/using_spotify/troubleshooting2/reinstallation-of-spotify/

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
4 Replies

Re: Spotify closes after few Minutes

Regular
‎2017-04-21 01:36 PM

Yes indeed, the application "Battery Doctor" with default installation settings on my Samsung Galaxy S4 will "kill" Spotify after about a quarter of a song to upwards of a song and a half.  The cure is pretty simple.

 

1. Open Battery Doctor

2. Top right screen click the three dots (elipse) and select Settings

3. In the Startup Settings section, touch Ignore List

4. Top right of screen click the Plus (+) sign to add an entry to the My List section.

5. From the list of applications locate Spotify and click the Add button.

 

Voilà!  Problem solved.

 
 
 
Screenshot_2016-01-13-10-30-06.png
Highlighted
1 person liked this

Re: Spotify closes after few Minutes

Edited
Rock Star 10
Rock Star 10
‎2017-04-21 01:37 PM

Hello @Tiffanbrill,

 

Hope you are doing well, sorry to hear you are having issues with Spotify.

 

Lets try a complete re-install of the application, I understand you said you have done it already, but we want to make sure it is completly removed from the device before re-installing, if you could please follow the guide attached then let me know if the issue still occurs. :)

 

https://support.spotify.com/using_spotify/troubleshooting2/reinstallation-of-spotify/

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify closes after few Minutes

Casual Listener
‎2017-04-21 02:29 PM

I couldnt fint the folder, but it also wasn't listed on my Phone or SD Storage so i dont know. But i will see in a few houres if the Problem come again or not :)

Thanks :)

Re: Spotify closes after few Minutes

Rock Star 10
Rock Star 10
‎2017-04-21 02:31 PM

I hope the issue gets resolved!

 

We are here to help :)

 

https://open.spotify.com/track/5Em4p6DHTRFjfBp66mGzJh

TomRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.