Help Wizard

Step 1


Spotify closes when I connect to internet.

Spotify closes when I connect to internet.




Costa Rica


Huawei KII-L22

Operating System

Android version 5.1.1


My Question or Issue

Whenever I'm listening to music (either downloaded or not) when my phone connects to a wifi or a data internet connection, Spotify suddenly closes. Very super annoying.

5 Replies

this has been plauging me also!

USA Premium user here, I have been having this exact problem on my phone for a month or two now, very frusterating. Any word on a fix yet?

Unfortunately no.... Being waiting for a while now and still have the same issue

I have a Family Premium account and me and my wife are having the same problem.

Hi all,

Thanks for reaching out to us and for taking the time to explain exactly what's happening!

Please follow the steps in this post in the exact same order as given there and let us know if anything changes.

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