Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.
I have tried closing and reopening the app, logging out and in, and also uninstall/reinstall.
All Spotify notifications are enabled in-app and in Android settings both (Settings > Lock Screen > Notifications) and (Settings > Apps > Spotify > Notifications).
Attached image is what I see when I expand the notification bar while music is paused, and what I would expect to see on the lock screen.
I suspect this has something to do with a recent Android update which changed Samsung's "OneUI."
Info:
Samsung Galaxy S20FE 5G
OneUI version 4
Android version 12
Spotify app version 8.7.4.1056
Solved! Go to Solution.
I've been having a lot of troubles wjth this too after updating my Phone (S10 5G) and started going through every possible setting to find out what to do ti fix it. Everything on this current thread had no help so I went back to looking.
I decided to go into the; SETTINGS - APPS - SPOTIFY - NOTIFICATIONS - NOTIFICATION CATEGORIES - PLAYBACK(Turn on this setting)
My playback setting was somehow off, I turned it on, started playing music and then started receiving the controls at the top of my regular notifications bar, and the controls on the lock screen too.
I hope this works for the rest of you. 🙂
I use a Samsung Galaxy S10+ too and this worked for me. Thank you so much for this, I can finally control my music with my screen locked.
On my S23 ultra, i'm go to Setting - Lockscreen & AOD - Widget - turn on Music and it back to work normal, hope helpful everyone 😁😁
Hyper OS and Widget Bug is still alive. No skip Option on lockscreen. Already did everything what the Support wants me to do. Discusting.
Not sure if anyone has said this one. For my s25 I had to go to the LIVE notifications specifically. Had to find it in the Now Bar. Once I turned that on for media player and it fixed the issue
Took me alot to figure this out lol, go to lock screen and aod, then view more, then tap media player.
hope this helps!!
**bleep** YOU ARE MY HERO!!! Same phone, same issue - followed what you said and it's all better now!! Thank you!
Thanks, I had this issue on my Motorola for months and this finally solved it. Poor planning on Android's part, because you either look for the app's notification settings or the device's lockscreen settings. I never would have found this without your comment!
Nope. Not one solution did anything. Galaxy Fold 4, OneUI7, Android15.
I have samsung s23. Turning on Live notifications fixed this
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…