Spotify crashes immediately on S9 Android 10

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Spotify crashes immediately on S9 Android 10

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Plan

Premium

Country

UK

Device

(Samsung S9)

Operating System

(Android 10)

 

My Question or Issue

I just changed phone from S8/Android 9 to an S9/Android 10 and haven't managed to open and use Spotify since! I install the app then clicl on it the Spotify app appears to open with the logo becoming large and then crashes immediately so that I don't even see the login page. I have tried all types of fixes like deleting cache/data, reinstalling, factory re-setting, changed SD card, signed out of everywhere...and still nothing. This is very frustrating - is this a bug with Android 10 perhaps? Any help much appreciated as I am paying for a service I can't use (and without my music!).

 

Many thanks

Andy110

19 Replies
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Re: Spotify crashes immediately on S9 Android 10

Moderator
Moderator

Hey there @Andy110

 

Thanks for reaching out to the Community about this. 
 

We're currently aware of an issue causing the behavior you describe. We suggest you go to this Ongoing Issue and add your vote to it by clicking on the +VOTE

 

It'll also be useful to subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

 

Hope this helps. Let us know if you have any more questions. 

IvanModerator
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Re: Spotify crashes immediately on S9 Android 10

Casual Listener

Thanks Ivan, very helpful suggestion. Hopefully the issue will be resolved soon as I can't use Spotify anymore!!

Cheers

Re: Spotify crashes immediately on S9 Android 10

Visitor

Exactly same problem here. S9, Android 10. After the update no recent Spotify version works. Tried everything, including factory reset of the device, and downgrading Spotify to older versions. 

 

I am premium user, and I feel extremely disappointed with that. Please, fix ASAP. 

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Re: Spotify crashes immediately on S9 Android 10

Casual Listener

I have the exact same problem for 2 weeks now... Spotify please fix this problem.. fast!

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Re: Spotify crashes immediately on S9 Android 10

Casual Listener
  1. Hi Ivan, can you confirm there is a Spotify team working on this problem?
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Re: Spotify crashes immediately on S9 Android 10

Casual Listener

Same here,

 

Spotify is not working.

I am in touch with the Spotify Support since February 28. I am now with 17 Emails and gave all information incl. testing theis suggestions, a second phone same model etc.

 

I really hope that Spotify finds a solution ASAP!

 

Cheers Heiko

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Re: Spotify crashes immediately on S9 Android 10

Visitor

Hallo,

Today i have my Samsung galaxy S9+ Updates to Android 10. Now the same Problem. Spotify dosn't start.

Greetz

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Re: Spotify crashes immediately on S9 Android 10

Regular
Same issue here. Samsung S9+. Spotify Crashes direct after start
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Re: Spotify crashes immediately on S9 Android 10

Casual Listener

Yesterday (July 9) Android pushed an software update.

Due to this, Spotify STOPPED WORKING again!

 

It seems to be a similar problem like in spring 2020. I really hope you can solve the problem faster than the last time (it took almost 3 month).

 

Looking forward to a feedback.

 

Cheers Heiko

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