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Spotify crashes immediately on S9 Android 10

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Re: Spotify crashes immediately on S9 Android 10

Visitor

I received a Samsung update (Android 10, Kernal Version 4.9.118-18847185) today and it's still not working with the latest update from Spotify (8.5.72.800)
It's been over two months again.... ;( 

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Re: Spotify crashes immediately on S9 Android 10

Music Fan

Same story here. Several updates to Spotify and even one to Android during the last month or so. Just ridiculous....

 

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Re: Spotify crashes immediately on S9 Android 10

Moderator
Moderator

Hey there @NisseN01 ,

 

Thank you for reaching out to us. 

 

The ongoing issue we had is solved now so if you're still experience issues we recommend you to do a clean reinstall.

 

We also recommend you to check out this page and follow the steps that's provided. 

 

Keep us posted. We're always on reply away.

 

Cheers!

MarioModerator
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Re: Spotify crashes immediately on S9 Android 10

Casual Listener
I retried rebooting, reinstalling, clearing cache, deleting all files on my
SD card, resetting my phone, updating Android and updating Spotify.
I now tried a clean install again as you suggested
Still nothing.
A lot of people have this issue with a mainstream phone. I hope this gets
the necessary attention.
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Re: Spotify crashes immediately on S9 Android 10

Music Fan

Hi!

Sorry to say but I have tried all of these advices and startup behaves the same: the spotify icon appears on a black screen and then it dies. No other app have ever behaved like this. Perhaps somebody at Spotify and Samsung should organize a little workshop regarding this? 😶

EDIT: and this issue has persisted for almost half a year for me, since an Android update in late spring.

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Re: Spotify crashes immediately on S9 Android 10

Moderator
Moderator

Hey @pieter314,

 

Thank you for the post.

 

Could you confirm if you followed these steps that were provided in the reply above?

 

We're looking forward to your reply.

 

Cheers!

 

 

PeterModerator
 
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