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Plan
Premium
Country
UK
Device
Galaxy S21
Operating System
System Wide
My Question or Issue
When choosing songs through the app on the galaxy active or just in general using the app, Spotify will get stuck on a random song and while allowing me to play others, they will not display, instead, the same time and song title will show on the android app.
Solved! Go to Solution.
Hey there @EricRo01,
Thank you for your post here in the Community. We're happy to help.
In this case we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.
We also suggest that you make sure that you're running the latest OS version on both devices.
Let us know how everything goes so that we can continue to assist you if you need us to 🙂
Take care!
Hey there @EricRo01,
Thank you for your post here in the Community. We're happy to help.
In this case we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.
We also suggest that you make sure that you're running the latest OS version on both devices.
Let us know how everything goes so that we can continue to assist you if you need us to 🙂
Take care!
Hi there @EricRo01,
Thank you for your reply.
Can you redownload Spotify on your watch to see if the issue persist?
We also suggest that you make sure so that the watch and your phone runs the latest OS version.
If that doesn't do the trick, we suggest that you contact our customer support and ask them to remove any possible corrupt device since we can't do it from our end.
Let us know how it goes 🙂
Cheers!
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