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Spotify is logging

Spotify is logging

I ask for my father. When he use spotify on mobile Phone or tablet, after playing some songs it disconnect and falls out. What can be the problem?
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What device is it? Samsung?

If so disable the power saving feature in the phone settings.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

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Yes its Samsung. Thank you โ˜บ we will try that

Well he tried that and have also reinstalled it but nothing works....

And its only When he plays offline

You say it's only when playing offline. I assume you have downloaded tracks saved for offline listening with which you are trying?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Yes, this has worked for as many years that we have used spotify but on friday this problems began. ..

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