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Spotify is logging

Vier1974
Regular
I ask for my father. When he use spotify on mobile Phone or tablet, after playing some songs it disconnect and falls out. What can be the problem?
6 Replies

Daniel
Community Legend
What device is it? Samsung?

If so disable the power saving feature in the phone settings.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Vier1974
Regular
Yes its Samsung. Thank you ☺ we will try that

Vier1974
Regular
Well he tried that and have also reinstalled it but nothing works....

Vier1974
Regular
And its only When he plays offline

Daniel
Community Legend
You say it's only when playing offline. I assume you have downloaded tracks saved for offline listening with which you are trying?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Vier1974
Regular
Yes, this has worked for as many years that we have used spotify but on friday this problems began. ..
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