Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Spotify logs out and locks you out

Spotify logs out and locks you out

Plan

Premium

Country

Philippines

Device

Samsung Galaxy A6

Operating System

Android

 

My Question or Issue

I have about 5,000+ songs I downloaded for offline use. However, after I restarted my phone, I found that Spotify has logged me out. When I try to log back in, Spotify alerts me that I am offline, and so I can't  log in. 

 

Therefore,  I end up reinstalling Spotify,  then manually redownloading all the songs I want. This has happened thrice now, and I don't think I will keep using Spotify premium if I have to redownload all my songs every night. 

Reply
1 Reply

Hey @Lance2592,

 

Thanks for reaching out to the Community about this.

 

This is an issue which we're still looking into, but unfortunately we're not able to provide an exact timeline for a fix at this stage.

 

Make sure to subscribe to this Ongoing Issue thread to receive updates - we'll keep you posted there on our progress.

 

Take care for now 🙂

Suggested posts