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Spotify no longer working on Nexus 5 with newly updated Android Lollipop
Spotify worked perfectly on my Nexus 5... however, once I upgraded to 5.0 lollipop and tried using it, it comes up to a screen that's blank except for the spotify logo and a sandwich menu icon in the corner. Nothing else happens.
What are the steps you took to get to the error/issue?
(We need to know what you are doing so we can do the exact same to try and get the same error)
1 Upgraded to Android 5.0 from 4.4.4 on Nexus 5
2. Run Spotify - NOTHING.
3. Clear data and cache, reboot, clear all related files.
4. Run Spotify - NOTHING.
What I expected to happen
This is what I expected to happen
I expected Spotify to start normally!
Did you restart your device when troubleshooting in section B?
Did you read the connection troubleshooting tips?
Device’s Operating System
What type of account do you have?
(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")
Space left on your device
Space left on your SD card (if applicable)
Space left on your External SD card (if applicable)
Is your device rooted?
Are you using a custom ROM, if so which one, exactly?
Did you set your external SD card as storage location?
Did you manually install an older version before installing the latest version from the Play Store?
Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?
If you said "No", when does the issue not occur?
My mobile Spotify version
My desktop Spotify version (if applicable)
My mobile provider and country
Do you have a Spotify (non-Facebook) login?
Are you logging in with Facebook or with your Spotify login details?
Do you have any screenshots you can attach to more clearly explain your issue?
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Solved! Go to Solution.
Hi there, I've seen some issues with the widget in Lollipop, but no one else has reported unable to open the app.
Can you try a clean install as per the guide here: [GUIDE] How to fix common issues for Spotify on Android
I had the same issue after updating to Android 5.0 Lollipop on my Samsung Galaxy S5, but solved it easy today.
Seems to be a common Lollipop-issue.
I did the following to solve the issue:
1. Uninstalled Spotify
2. Deleted the folder com.spotify.music under ../../Android/data
3. Rebooted the device
4. Reinstalled Spotify
You loose your preferences and downloaded playlists by doing this, but at least you have a working Spotify Music app.