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Description
Spotify no longer working on Nexus 5 with newly updated Android Lollipop
Spotify worked perfectly on my Nexus 5... however, once I upgraded to 5.0 lollipop and tried using it, it comes up to a screen that's blank except for the spotify logo and a sandwich menu icon in the corner. Nothing else happens.
What are the steps you took to get to the error/issue?
(We need to know what you are doing so we can do the exact same to try and get the same error)
1 Upgraded to Android 5.0 from 4.4.4 on Nexus 5
2. Run Spotify - NOTHING.
3. Clear data and cache, reboot, clear all related files.
4. Run Spotify - NOTHING.
What I expected to happen
This is what I expected to happen
Example:
I expected Spotify to start normally!
Did you restart your device when troubleshooting in section B?
Yes
Did you read the connection troubleshooting tips?
Yes
Your device
Nexus 5
Device’s Operating System
5.0 Lollipop
What type of account do you have?
Premium
(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")
Space left on your device
3.06 GB
Space left on your SD card (if applicable)
3.06 GB
Space left on your External SD card (if applicable)
... GB
Is your device rooted?
Yes
Are you using a custom ROM, if so which one, exactly?
No
Did you set your external SD card as storage location?
NA
Did you manually install an older version before installing the latest version from the Play Store?
No
Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?
Yes
If you said "No", when does the issue not occur?
My mobile Spotify version
1.7.0.830
My desktop Spotify version (if applicable)
My mobile provider and country
T-Mobile
My username
pcarenza
Do you have a Spotify (non-Facebook) login?
Yes
Are you logging in with Facebook or with your Spotify login details?
Spotify
Do you have any screenshots you can attach to more clearly explain your issue?
Yes
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Solved! Go to Solution.
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