Spotify offline cache delete on each reboot

[goacid]

Gs4 i9500 with latest lolipop 5.0.1
Latest spotify apps
Data on sd card.

After a reboot the offline songs aren't available. I can see the spotify dir on my sd card with data inside.
I try do uninstall remove the dir on sd card and reinstall always same problem, multiple times.


On spotify website i see that device offline increase on each reboot, so i've to delete them... Like a reboot make spotify detect the phone as new.

Help

[CasanovaRo]

This is happening to me as well, but not on each reboot, it happens from time to time. Happened for the second time today. I had 2k + songs on each time, they are still on my SDCard, since the storage meter tells me that I have only 3gb free (from 28gb).

It's really annoying, guys. Each time that it happens I have to download like 25gb + of music...

Fix it, please.

[Jason]

Hey guys,

Thanks for posting in the Spotify Community 🙂

If you follow the steps at https://support.spotify.com/learn-more/guides/#!/article/how-do-i-remove-my-offline-devices, how many devices  do you have showing? Does removing the devices help out?

Let me know how that goes.

[goacid]

Hi

For me I see 3 devices. I've removed all of them multiple times, and each time I reboot my gs4, a new device is added.

So after 3 reboot, 3 devices appears and so Spotify told my I can't sync this phone.

So I remove all devices, and try again ... reboot, no more cache, resync, ...

It always failed. I used to work on my gs4 on 4.4.2, but no more on 5.0.1

[Jason]

Thanks for getting back to me, @goacid

After removing these devices, have you tried reinstalling the app and removing all Spotify files installed on the device? Also, do you have an SD card inserted in the device? If so, does removing this help?

I'm sure we can help out.

[goacid]

Hi

Yes I try several time to uninstall ( and also manually delete spotify directory on my SD) and reinstall.

Always the same.

I've just try without the SD card : the cache is still there after reboot, I can use spotify offline.

[Jason]

Are we right in thinking that this doesn't seem to be an issue with the SD card removed? 

In this case, we'll need to check this out backstage. Could you reach over to the team at https://support.spotify.com/contact-spotify-anonymous/? They'll take a look behind the scenes for you.

If you receive an automated reply, get back to it and this will make sure your email gets through to the correct team. Also, if you post your 8 digit case # here, we'll make sure the right team get onto this for you too.

I hope this helps out.

[goacid]

The link you post doesn't exist : ERROR 404

[Jason]

That's not cool @goacid

Everything seems to be working ok this end. Could you try this link instead: https://support.spotify.com/uk/contact-spotify-support/? How does that one work?

With regards to the trouble, is this issue continuing when you don't have the SD card inserted?

I'm sure we can help out.

[goacid]

As I wrote without SD card it works. with SD card it failed.