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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850302 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850302 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16794 Views
  • 3 replies
  • 0 likes
  • 16794 Views
  • 3 replies
  • 0 likes

no volume control on spotify premium 4.70.878 on Cube GT65 android tablet ? can anyone help please

I have a Cube GT65 9.7 talk 3G and there is no volume cotrol anywhere - can anyone help please ? Spotify Premium version 4.70.878 - it is not where it used to be next to the track or at the bottom of the home screen etc

  • Newbie
  • I have a Cube GT65 9.7 talk 3G and there is no volume cotrol anywhere - can anyone help please ? Spotify Premium version 4.70.878 - it is not where it used to be next to the track or at the bottom of...
  • Daniel
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Remove Album Cover on Lockscreen

Hello, when Spotify is running the background on the lockscreen changes automatically to the album cover of the song. Sometimes it doesn't even change back to the system background when the app is closed. I don't like that feature. I want to see my b...

  • Newbie
  • Hello,   when Spotify is running the background on the lockscreen changes automatically to the album cover of the song. Sometimes it doesn't even change back to the system background when the ...
  • ThePiKid
  • Casual Listener
  • 1289 Views
  • 2 replies
  • 0 likes
  • 1289 Views
  • 2 replies
  • 0 likes

Problem with deleting Albums

Hi,I recently upgraded to premium and downloaded a few albums on my phone to play them in offline mode.Now I deleted some albums but the memory on my phone has still the same size?I checked in app if I just removed the albums from the list but they d...

  • Casual Listener
  • Hi, I recently upgraded to premium and downloaded a few albums on my phone to play them in offline mode. Now I deleted some albums but the memory on my phone has still the same size? I checked in ...
  • Daniel
  • Community Legend
  • 175 Views
  • 4 replies
  • 0 likes
  • 175 Views
  • 4 replies
  • 0 likes

Radio vs Station

What is the difference between Radio and Stations?

  • Music Fan
  • What is the difference between Radio and Stations?
  • Daniel
  • Community Legend
  • 906 Views
  • 1 replies
  • 1 likes
  • 906 Views
  • 1 replies
  • 1 likes

Can't delete music and taking Up to much storage

There use to be edit music on my Spotify but now its not there. It says hide music but that's not deleting the music so its taking up all of my space. How do I fix that. and I got 2 Spotify account and trying to combine the 2 so that might help with ...

  • Newbie
  • There use to be edit music on my Spotify but now its not there. It says hide music but that's not deleting the music so its taking up all of my space. How do I fix that. and I got 2 Spotify account a...
  • Daniel
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Added songs on Android doesnt match Desktop

While using Android: When I hit the plus button on a song to add it to my Songs it goes there no issues. However when I look at my desktop it does not register that a new song has been added to Songs. How can I fix this?

  • Newbie
  • While using Android: When I hit the plus button on a song to add it to my Songs it goes there no issues.   However when I look at my desktop it does not register that a new song has been added...
  • Daniel
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Recalculate adapt sound.

Is there anyway you can recalculate adapt sound? When i did it the first time i was out walking and there was alot of sound around me, and i didn't really know what i was doing. What I've seen on other post reinstalling or clearing cache doesn't work...

  • Newbie
  • Is there anyway you can recalculate adapt sound? When i did it the first time i was out walking and there was alot of sound around me, and i didn't really know what i was doing. What I've seen on oth...
  • Daniel
  • Community Legend
  • 970 Views
  • 1 replies
  • 0 likes
  • 970 Views
  • 1 replies
  • 0 likes

Can't untick one song repeat

Hi, have downgraded from premium to basic and now I am stuck with the repeat one song option on. Logging out and in did not help

  • Newbie
  • Hi, have downgraded from premium to basic and now I am stuck with the repeat one song option on. Logging out and in did not help
  • Daniel
  • Community Legend
  • 1669 Views
  • 1 replies
  • 0 likes
  • 1669 Views
  • 1 replies
  • 0 likes

Solved!! can log in on the website but not on app

after resetting the password I can log into my account on the website using chrome but cannot log into my account on the app after having reset my password because I forgot it

  • Casual Listener
  • after resetting the password I can log into my account on the website using chrome but cannot log into my account on the app after having reset my password because I forgot it
  • Daniel
  • Community Legend
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes

Song keeps pausing

Hello, Since a short time my spotify randomlly pauses songs when played on my phone. This is only happening on my phone. On my pc and tablet it works fine. It happens at random time, when im typing. or my phone is laying on my desk. Also sometimes it...

  • Casual Listener
  • Hello,   Since a short time my spotify randomlly pauses songs  when played on my phone.  This is only happening on my phone. On my pc and tablet it works fine.  It happens at ...
  • arriej
  • Casual Listener
  • 309 Views
  • 4 replies
  • 0 likes
  • 309 Views
  • 4 replies
  • 0 likes

Solved!! Double scrobbles to Last.fm when paired with Bluetooth

Hi, I am one of those users that is very much invested in the Last.fm feature of Spotify and I love it but recently I noticed that when my Nexus 5 phone is paired with a Bluetooth device (car or speaker) the scrobbles to my Last.fm account are double...

  • Roadie
  • Hi,   I am one of those users that is very much invested in the Last.fm feature of Spotify and I love it but recently I noticed that when my Nexus 5 phone is paired with a Bluetooth ...
  • guoyugab
  • Newbie
  • 13608 Views
  • 5 replies
  • 1 likes
  • 13608 Views
  • 5 replies
  • 1 likes

Solved!! Can't save my music on SD card

Hi! As I mentioned in the title, I can't save my offline music on my SD card in my tablet. I think that I've tried every solution I've found in this forum and it still does not work. I've tried to fix this by simply moving "com.spotify.music" to SD c...

  • Newbie
  • Hi!   As I mentioned in the title, I can't save my offline music on my SD card in my tablet. I think that I've tried every solution I've found in this forum and it still does not work. I've ...
  • sdeez9
  • Newbie
  • 1556 Views
  • 4 replies
  • 0 likes
  • 1556 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Closing instantly

Hi guys, I've had this issue for a month or so and have just completely formatted and started from scratch with my phone. Every time i launch spotify it opens, logs in, displays the main outline of the app (list icon top left and black background) th...

  • Casual Listener
  • Hi guys,    I've had this issue for a month or so and have just completely formatted and started from scratch with my phone.    Every time i launch spotify it opens, logs...
  • terese-nilsson
  • Newbie
  • 599 Views
  • 5 replies
  • 0 likes
  • 599 Views
  • 5 replies
  • 0 likes

Solved!! Downloaded offline songs aren't playing

Hey there, I can't play my downloaded offline songs. I downloaded the whole playlist, the green arrow is next to the playlist, and Spotify is in offline mode. But even then, whenever I'm trying to play a song, it'll play for maybe 5-20 seconds before...

  • Regular
  • Hey there, I can't play my downloaded offline songs. I downloaded the whole playlist, the green arrow is next to the playlist, and Spotify is in offline mode. But even then, whenever I'm trying to pl...
  • ryanpeters
  • Newbie
  • 13818 Views
  • 12 replies
  • 3 likes
  • 13818 Views
  • 12 replies
  • 3 likes

Dead air when using shuffle. Track plays, no sound.

It seems like right after the last big update it does this. I have premium so the only way I can use it is if I put on an album and play it from start to finish. If I do literally anything else it will play the first track, then it goes to the next o...

  • Casual Listener
  • It seems like right after the last big update it does this. I have premium so the only way I can use it is if I put on an album and play it from start to finish. If I do literally anything else it wi...
  • boxiousmaximus
  • Casual Listener
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Ghost spotify

I installed spotify on my Huawei Honor 7 with all latest updates installed. I started listening to some music, then stopped it, closing all apps. Then suddenmy, inconveniently at 7am my phone starts blaring out the last song I listened to from the be...

  • Newbie
  • I installed spotify on my Huawei Honor 7 with all latest updates installed. I started listening to some music, then stopped it, closing all apps. Then suddenmy, inconveniently at 7am my phone starts ...
  • Bittencourt
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • bug report
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! LG G4 CANT Save to SD card at all

I tried all these trouble shooting steps but, every time I download music it downloads to internal storage and its pissing me the hell off.

  • Regular
  • I tried all these trouble shooting steps but, every time I download music it downloads to internal storage and its pissing me the hell off.
  • Shadyhere
  • Regular
  • 2129 Views
  • 11 replies
  • 0 likes
  • Spotify Samsung s5 close crash
  • 2129 Views
  • 11 replies
  • 0 likes

playlist stops playing randomly

My playlist seems to stop at the end of a song, as if it gets hung up before moving on to the next track. Occruance is somewhat random, can happen after a single song or after many play successfully but usually it occururs between two and five songs....

  • Newbie
  • My playlist seems to stop at the end of a song, as if it gets hung up before moving on to the next track.  Occruance is somewhat random, can happen after a single song or after many play success...
  • alturner
  • Newbie
  • 4388 Views
  • 10 replies
  • 1 likes
  • 4388 Views
  • 10 replies
  • 1 likes

Spotify Fresh Finds Playlist: Where did it go?

Hi...I'm a Spotify Premium listener utilizing an LG Android smartphone...Every Wednesday morning Spotify's Fresh Finds playlist updates with a new batch of 30 songs..suddenly this morning I noticed the Fresh Finds playlist is nowhere to be found on S...

  • Roadie
  • Hi...I'm a Spotify Premium listener utilizing an LG Android smartphone...Every Wednesday morning Spotify's Fresh Finds playlist updates with a new batch of 30 songs..suddenly this morning I noticed t...
  • Beltane575xx
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Songs play but no sound - Android, Xperia Z5

All of a sudden there is no sound when playing Spotify on my phone. It started a week ago and since then I've deleted and reinstalled daily but that hasn't fixed it. It's not an issue with my phone or headphones as all other music apps work. I've had...

  • Casual Listener
  • All of a sudden there is no sound when playing Spotify on my phone. It started a week ago and since then I've deleted and reinstalled daily but that hasn't fixed it. It's not an issue with my phone o...
  • channe
  • Casual Listener
  • 1130 Views
  • 8 replies
  • 0 likes
  • no audio
    no sound
    silent playback
  • 1130 Views
  • 8 replies
  • 0 likes