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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846895 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846895 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16128 Views
  • 3 replies
  • 0 likes
  • 16128 Views
  • 3 replies
  • 0 likes

Solved!! My track gets skipped when I power off my screen

Sometimes when I'm listening to spotify, especially if the app is on screen when I power off the screen, the track I'm listening to switches to another song in the playlist at random.

  • Music Fan
  • Sometimes when I'm listening to spotify, especially if the app is on screen when I power off the screen, the track I'm listening to switches to another song in the playlist at random.
  • jean3601
  • Community Legend
  • 2158 Views
  • 24 replies
  • 1 likes
  • 2158 Views
  • 24 replies
  • 1 likes

No Browse funktion

Sine this morning the app on my android tablet is missing the browse option!?

  • Newbie
  • Sine this morning the app on my android tablet is missing the browse option!?
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

'Shows' now available - but only limited podcasts?

Now that 'Shows' are available in the app, where are all the podcasts? In Spotify I can only find a couple of the podcasts I subscribe to in Podkicker. Is there only a limited range avaialble in Spotify (UK)?

  • Roadie
  • Now that 'Shows' are available in the app, where are all the podcasts? In Spotify I can only find a couple of the podcasts I subscribe to in Podkicker. Is there only a limited range avaialble in Spot...
  • p5f
  • Casual Listener
  • 566 Views
  • 2 replies
  • 0 likes
  • 566 Views
  • 2 replies
  • 0 likes

Solved!! Marshmallow 6.0 - streaming cache stored on SD?

I realise there's a problem with getting downloaded tracks to store to the SD card, and I've read the other (long) thread on here about how to get it to work (on Motorola phones, at least). But to those who have got it working - are you finding that ...

  • Roadie
  • I realise there's a problem with getting downloaded tracks to store to the SD card, and I've read the other (long) thread on here about how to get it to work (on Motorola phones, at least).   ...
  • voice_of_reason
  • Roadie
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Not supported country

I'm trying to install Spotify Music on an Android 5 phone in Latvia, but got "not supported country" message in Google Play Store. Can anyone help me with this?

  • Newbie
  • I'm trying to install Spotify Music on an Android 5 phone  in Latvia, but got "not supported country" message in Google Play Store. Can anyone help me with this?
  • CrazyDude
  • Roadie
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Solved!! How do I get rid of the retarted scroll bar for androi app

Half the time i go to click the options button for a song, it activates your oversensitive scroll bar. And instead of being able to add a song to a playlist like I intended, I get whipped half way down the screen. Then i got to scroll back up, look f...

  • Casual Listener
  • Half the time i go to click the options button for a song, it activates your oversensitive scroll bar. And instead of being able to add a song to a playlist like I intended, I get whipped half way do...
  • Thisishayden
  • Newbie
  • 6055 Views
  • 6 replies
  • 10 likes
  • Android App
  • 6055 Views
  • 6 replies
  • 10 likes

ERROR :(

There is no storage space on the device . I get an error.

  • Newbie
  • There is no storage space on the device . I get an error.
  • kbrooksc
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Unwanted upgrade message

All of a sudden, I keep getting a popup message to upgrade my account anytime I switch to a new screen. The thing is, I'm already a premium user. I tried to find a place to turn these off, but couldn't find one. Anyone else getting this?

  • Gig Goer
  • All of a sudden, I keep getting a popup message to upgrade my account anytime I switch to a new screen. The thing is, I'm already a premium user. I tried to find a place to turn these off, but couldn...
  • kbrooksc
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Solved!! [Android 4.4.2+]Cache on external SD card is possible

It seems a lot of folk running android 4.4.2+ have had trouble getting spotify to use an external SD card for its cache. I just bought a card for my android so I thought I'd give it a try and it worked! My mobile Samsung Galagy Note 3 - android 4.4.2...

  • Community Legend
  • It seems a lot of folk running android 4.4.2+ have had trouble getting spotify to use an external SD card for its cache. I just bought a card for my android so I thought I'd give it a try and it work...
  • Sandy4
  • Newbie
  • 82640 Views
  • 46 replies
  • 25 likes
  • 82640 Views
  • 46 replies
  • 25 likes

Solved!! Error: No Memrory found at start

Hi, i need some help When I start the application appears in the notification bar " memory did not found " and there is black screen. any idea that can happen? This began to give after the last update . My Phone LG G4 H815

  • Casual Listener
  • Hi, i need some help   When I start the application appears in the notification bar " memory did not found " and there is black screen. any idea that can happen? This began to give afte...
  • spagnone
  • Casual Listener
  • 1017 Views
  • 1 replies
  • 0 likes
  • Android
    Error
    memory
  • 1017 Views
  • 1 replies
  • 0 likes

One track from one album won't download

The last track on Depression Cherry/Beach House won't download. I've had this album downloaded for quite a while, and the other day I noticed the last track was gone from the downloaded view of the album.Tried redownloading it, nothing. The song stil...

  • Casual Listener
  • The last track on Depression Cherry/Beach House won't download. I've had this album downloaded for quite a while, and the other day I noticed the last track was gone from the downloaded view of the a...
  • b_spin
  • Casual Listener
  • 501 Views
  • 1 replies
  • 0 likes
  • Download error
    track problem
  • 501 Views
  • 1 replies
  • 0 likes

Offline music not downloaded anymore

I just open my spotify movil app and all the music i had downloaded to available offline wasnt there anymore BUT the memory o my device was full cause of the music this is the second time this happened to me im just a little bored of spotify movil ap...

  • Casual Listener
  • I just open my spotify movil app and all the music i had downloaded to available offline wasnt there anymore BUT the memory o my device was full cause of the music this is the second time this happen...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Are videos not available on Android tablets?

No videos showing on Galaxy Tab 8.4 pro, no videos showing on Nexus 7, both running last Spotify update. Any clues?

  • Casual Listener
  • No videos showing on Galaxy Tab 8.4 pro, no videos showing on Nexus 7, both running last Spotify update. Any clues?
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

How do I create a photo album

After wandering all ova Spit's DroidFone site I finally stumbled across a page that actually gave me permission to upload pix from my fones gallery. I proceeded to "choose file" and although I couldn't see my pix immagonna take Spit's word for it tha...

  • Casual Listener
  •  After wandering all ova Spit's DroidFone site I finally stumbled across a page that actually gave me permission to upload pix from my fones gallery.  I proceeded to "choose file" and alth...
  • therealterrytol
  • Casual Listener
  • 560 Views
  • 1 replies
  • 0 likes
  • Albums
    create
    pictures
    Upload
  • 560 Views
  • 1 replies
  • 0 likes

How can I make spotify mobile play music files I have on my phone.

I have an album or two downloaded onto my phone's micro SD card and one on or two song onto spotify itself. Is there anyway I can get spotify to play those? It can get annoying traveling back and forth between three different locations on my phone.

  • Casual Listener
  • I have an album or two downloaded onto my phone's micro SD card and one on or two song onto spotify itself. Is there anyway I can get spotify to play those? It can get annoying traveling back and for...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Spotify shuts down after 5 minutes

Hello, I have spotify premium. When i am playing songs from My Albums or so the spotify app shuts down. The app is doing this while i am connected to internet by 4G or Wifi. It is very frustrating because i need to start the app like about 10 to 20 t...

  • Newbie
  • Hello,    I have spotify premium. When i am playing songs from My Albums or so the spotify app shuts down. The app is doing this while i am connected to internet by 4G or Wifi. It is very...
  • kbrooksc
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Chromecast not working with android 5.1.1

My girlfriend has a moto g2 with android 5.0.2 and is able to see chromecast as a device. I have a moto g3 with android 5.1.1 and I can't see the chromecast device.both our spotifiy apps are at the same version (4.0.0.8.0.0).She is using the free ver...

  • Casual Listener
  • My girlfriend has a moto g2 with android 5.0.2 and is able to see chromecast as a device.  I have a moto g3 with android 5.1.1 and I can't  see the chromecast device. both our spotifiy ap...
  • Steinhoefel1
  • Regular
  • 1845 Views
  • 4 replies
  • 1 likes
  • 1845 Views
  • 4 replies
  • 1 likes

Solved!! Problem with Moto G3 and Chromecast (2015) (video version)

Spotify won't find my new Chromecast (2015) (video version) when using my Moto G (3rd generation) phone.All other applicable apps on my Moto G3 finds the Chromecast.When using my other devices the corresponding Spotify app finds the Chromecast. I kno...

  • Casual Listener
  • Spotify won't find my new Chromecast (2015) (video version) when using my Moto G (3rd generation) phone. All other applicable apps on my Moto G3 finds the Chromecast. When using my other devices th...
  • Steinhoefel1
  • Regular
  • 5013 Views
  • 30 replies
  • 6 likes
  • 5013 Views
  • 30 replies
  • 6 likes

Solved!! How to cast offline playlists to Chromecast while in offline mode?

I have a Spotify Premium account and like to use it throughout the day while I am driving around for work. We just got a new puppy who has to occassionally stay home by himself, and I would like to play music on the Chromecast on my TV for him to lis...

  • Casual Listener
  • I have a Spotify Premium account and like to use it throughout the day while I am driving around for work. We just got a new puppy who has to occassionally stay home by himself, and I would like to p...
  • driveflanger
  • Community Legend
  • 3544 Views
  • 3 replies
  • 1 likes
  • 3544 Views
  • 3 replies
  • 1 likes

Spotify deletes all playlists and offline music

Hello everyone,I use spotify premium together with another person. 3 days ago, Spotify started to delete all playlists and offline music I had(the other user lost his music and the playlists too). So I went on the Spotify page and used the playlist r...

  • Casual Listener
  • Hello everyone, I use spotify premium together with another person. 3 days ago, Spotify started to delete all playlists and offline music I had(the other user lost his music and the playlists too). ...
  • pimp13
  • Casual Listener
  • 220 Views
  • 2 replies
  • 0 likes
  • 220 Views
  • 2 replies
  • 0 likes