Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Howdy, Not sure where to report this but on the following album: https://play.spotify.com/user/byron.smith/playlist/1CCaKdCvdX9mwhciXwrMyp The song by Ed Sheeran on my Android is definitely not Ed, it's a cover by some who sounds nothing like Ed. On ...
Howdy, Not sure where to report this but on the following album: https://play.spotify.com/user/byron.smith/playlist/1CCaKdCvdX9mwhciXwrMyp The song by Ed Sheeran on m...
Community Legend
366 Views
3 replies
0 likes
Hello everyone, By mistake, more than half of my main playlist get deleted. When i noticed that, i immediatly press several time the undo fonction (ctrl + z), but it didn't recover all my deleted song (595/648).But that was on my PC and still have th...
Hello everyone, By mistake, more than half of my main playlist get deleted. When i noticed that, i immediatly press several time the undo fonction (ctrl + z), but it didn't recover all my de...
Community Legend
1171 Views
2 replies
0 likes
I can no longer share a song on spotify using spotify. I used to be able to click share, select recipient, and type a name. Now when i click share my phone options pop up with text message, facebook, fb messenger, and every other option you could thi...
I can no longer share a song on spotify using spotify. I used to be able to click share, select recipient, and type a name. Now when i click share my phone options pop up with text message, facebook,...
Community Legend
25534 Views
3 replies
2 likes
hi spotify assistant, i have random reset of entire installation of spotify on my device android (samsung note8 and lg g3). randomically and after turn off the device sometimes i lost all the spotify settings and entire offline music saved in externa...
hi spotify assistant, i have random reset of entire installation of spotify on my device android (samsung note8 and lg g3). randomically and after turn off the device sometimes i lost all the s...
617 Views
0 replies
0 likes
I have attached the filters available in my library. According to the Spotify help page here: https://support.spotify.com/nz/using_spotify/playlists/sorting-and-filtering/ it is supposed to show Playlists, Songs, Albums or Artists but mine only shows...
I have attached the filters available in my library. According to the Spotify help page here: https://support.spotify.com/nz/using_spotify/playlists/sorting-and-filtering/ it is suppose...
Community Legend
1546 Views
5 replies
0 likes
Description Next track won't start if device screen is in sleep mode. A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wait fro the screen to go off 4. Next song won't play 5. Wake the screen 6. Next...
Description Next track won't start if device screen is in sleep mode. A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wai...
Newbie
7705 Views
28 replies
4 likes
Hi, I recently got spotify premium and if I play a song on my phone then lock my phone while the app is still in the foreground, it will continue to play. However, once the song ends it will not go on to the next song. Additionally if I open up the a...
Hi, I recently got spotify premium and if I play a song on my phone then lock my phone while the app is still in the foreground, it will continue to play. However, once the song ends it will not go o...
Spotify Star
3269 Views
3 replies
0 likes
Hey Friends,Ever since I updated to Android Marshmallow the "smart offline mode" feature in Spotify (where it will go into offline mode automatically when you are not connected to a wifi network) seems to have gone missing. I'm just wondering if anyo...
Hey Friends, Ever since I updated to Android Marshmallow the "smart offline mode" feature in Spotify (where it will go into offline mode automatically when you are not connected to a wifi network)...
328 Views
0 replies
1 likes
Hey i just created a new account and got Spotfy Premium, but all my explicit songs are not playing even my age being 18. Is someone having the same problem or could help me solve it? PS: The same thing is happening in my Moto G4
Hey i just created a new account and got Spotfy Premium, but all my explicit songs are not playing even my age being 18. Is someone having the same problem or could help me solve it? PS: The...
Gig Goer
255 Views
1 replies
0 likes
My discover weekly playlist is 80% in french or other languages i don't understand. I'm from Poland, don't listen to french music so i have no idea why this happens. It has happened before. Does anyone know hot to solve the problem?
My discover weekly playlist is 80% in french or other languages i don't understand. I'm from Poland, don't listen to french music so i have no idea why this happens. It has happened before. Does anyo...
Community Legend
464 Views
3 replies
0 likes
You guys have doubled up on payments a few times on me now. So it's nothing to do with hitting an upgrade button.. I think you should either refund the money or don't charge me what I've paid.. I'm Probably 2 or 3 months in advance with you guys.. Ki...
You guys have doubled up on payments a few times on me now. So it's nothing to do with hitting an upgrade button.. I think you should either refund the money or don't charge me what I've paid.. I'm P...
Community Legend
256 Views
1 replies
0 likes
Hi I have a premium account on my Android 6 phone (Spotify 6.0.0.864 armv7). If I set Spotify to Offline Mode in the settings and close the app I have to put it back Online before it will open again. If I manually put Spotify offline and close and re...
Hi I have a premium account on my Android 6 phone (Spotify 6.0.0.864 armv7). If I set Spotify to Offline Mode in the settings and close the app I have to put it back Online before i...
Community Legend
1104 Views
3 replies
0 likes
So I had to get my cellphone repaired, and for safety issues I took off the SD card, and now that I have my cellphone back all the music I previously download on the SD card it's not available, like I have never downloaded it.Sorry if I write anythin...
So I had to get my cellphone repaired, and for safety issues I took off the SD card, and now that I have my cellphone back all the music I previously download on the SD card it's not available, like ...
Casual Listener
585 Views
4 replies
0 likes
I'm not sure why but currently everytime I close Spotify app, it always prompts me to re-login. Version : 6.0.0864 armV7Phone : Sony Experia M5 DualAdroid Version : 5.1 Does anybody experience this as well? How to work around this?
I'm not sure why but currently everytime I close Spotify app, it always prompts me to re-login. Version : 6.0.0864 armV7 Phone : Sony Experia M5 Dual Adroid Version : 5.1 ...
Community Legend
297 Views
1 replies
0 likes
Hi, I have encountered a weird problem, which is a bit difficult to describe. Basically, for some songs, Spotify seems to "lag" for the first two seconds or so. That is, the song will briefly play, then the sound disappears (or the volume becomes ver...
Hi, I have encountered a weird problem, which is a bit difficult to describe. Basically, for some songs, Spotify seems to "lag" for the first two seconds or so. That is, the song will briefl...
Casual Listener
708 Views
1 replies
0 likes
I changed my phone. (New phone Samsung Note 5) After I installed the new phone to spotify. but the phone writes a free membership to spotify. I have premium code.I remove the program. I have reinstalled. but still it looks members free.The warning me...
I changed my phone. (New phone Samsung Note 5) After I installed the new phone to spotify. but the phone writes a free membership to spotify. I have premium code. I remove the program. I ...
Casual Listener
506 Views
2 replies
0 likes
Okay, so I had Spotify premium for about a year, and just last month I decided to cancel premium. So recently I decided to get it back because it's seriously the best music app out there, who agrees ? Anyways. I went to my spotify on my phone, where ...
Okay, so I had Spotify premium for about a year, and just last month I decided to cancel premium. So recently I decided to get it back because it's seriously the best music app out there, who agrees ...
Regular
437 Views
3 replies
0 likes
Whats the limit for creating playlists
Whats the limit for creating playlists
Casual Listener
299 Views
1 replies
0 likes
Hi everyone, I was using Spotify with all my musics downloaded. Unfortunately I had to reset my phone. Before resetting I saved the files under sdcard-android-data-com.Spotify.music to my computer. How can I recover my musics? I have tried to move th...
Hi everyone, I was using Spotify with all my musics downloaded. Unfortunately I had to reset my phone. Before resetting I saved the files under sdcard-android-data-com.Spotify.music to my computer. H...
Community Legend
4990 Views
1 replies
0 likes
