Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1545 Views

0 replies

6 likes

  • 1545 Views
  • 0 replies
  • 6 likes

Wrong song mobile vs desktop

Howdy, Not sure where to report this but on the following album: https://play.spotify.com/user/byron.smith/playlist/1CCaKdCvdX9mwhciXwrMyp The song by Ed Sheeran on my Android is definitely not Ed, it's a cover by some who sounds nothing like Ed. On ...

Newbie

Howdy,   Not sure where to report this but on the following album:   https://play.spotify.com/user/byron.smith/playlist/1CCaKdCvdX9mwhciXwrMyp   The song by Ed Sheeran on m...

Joe

Community Legend

366 Views

3 replies

0 likes

  • 366 Views
  • 3 replies
  • 0 likes

recover deleted songs from offline android

Hello everyone, By mistake, more than half of my main playlist get deleted. When i noticed that, i immediatly press several time the undo fonction (ctrl + z), but it didn't recover all my deleted song (595/648).But that was on my PC and still have th...

Casual Listener

Hello everyone,   By mistake, more than half of my main playlist get deleted. When i noticed that, i immediatly press several time the undo fonction (ctrl + z), but it didn't recover all my de...

Joe

Community Legend

1171 Views

2 replies

0 likes

  • 1171 Views
  • 2 replies
  • 0 likes

Solved!! Sharing music on spotify

I can no longer share a song on spotify using spotify. I used to be able to click share, select recipient, and type a name. Now when i click share my phone options pop up with text message, facebook, fb messenger, and every other option you could thi...

Casual Listener

I can no longer share a song on spotify using spotify. I used to be able to click share, select recipient, and type a name. Now when i click share my phone options pop up with text message, facebook,...

Joe

Community Legend

25534 Views

3 replies

2 likes

  • 25534 Views
  • 3 replies
  • 2 likes

help me with random spontaniusly app reset

hi spotify assistant, i have random reset of entire installation of spotify on my device android (samsung note8 and lg g3). randomically and after turn off the device sometimes i lost all the spotify settings and entire offline music saved in externa...

Newbie

hi spotify assistant, i have random reset of entire installation of spotify on my device android (samsung note8 and lg g3). randomically and after turn off the device sometimes  i lost all the s...

617 Views

0 replies

0 likes

offline issue
  • 617 Views
  • 0 replies
  • 0 likes

Cannot sort my music by artist

I have attached the filters available in my library. According to the Spotify help page here: https://support.spotify.com/nz/using_spotify/playlists/sorting-and-filtering/ it is supposed to show Playlists, Songs, Albums or Artists but mine only shows...

Casual Listener

I have attached the filters available in my library.   According to the Spotify help page here: https://support.spotify.com/nz/using_spotify/playlists/sorting-and-filtering/ it is suppose...

Joe

Community Legend

1546 Views

5 replies

0 likes

  • 1546 Views
  • 5 replies
  • 0 likes

Next track won't start if device screen is in sleep mode

Description Next track won't start if device screen is in sleep mode. A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wait fro the screen to go off 4. Next song won't play 5. Wake the screen 6. Next...

Music Fan

Description Next track won't start if device screen is in sleep mode.   A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wai...

Socalyotaboy83

Newbie

7705 Views

28 replies

4 likes

  • 7705 Views
  • 28 replies
  • 4 likes

Wont play unless the app is in the foreground and the phone is unlocked

Hi, I recently got spotify premium and if I play a song on my phone then lock my phone while the app is still in the foreground, it will continue to play. However, once the song ends it will not go on to the next song. Additionally if I open up the a...

Casual Listener

Hi, I recently got spotify premium and if I play a song on my phone then lock my phone while the app is still in the foreground, it will continue to play. However, once the song ends it will not go o...

osornios

Spotify Star

3269 Views

3 replies

0 likes

  • 3269 Views
  • 3 replies
  • 0 likes

Smart offline Mode

Hey Friends,Ever since I updated to Android Marshmallow the "smart offline mode" feature in Spotify (where it will go into offline mode automatically when you are not connected to a wifi network) seems to have gone missing. I'm just wondering if anyo...

Newbie

Hey Friends, Ever since I updated to Android Marshmallow the "smart offline mode" feature in Spotify (where it will go into offline mode automatically when you are not connected to a wifi network)...

328 Views

0 replies

1 likes

  • 328 Views
  • 0 replies
  • 1 likes

Song not Avaliable

Hey i just created a new account and got Spotfy Premium, but all my explicit songs are not playing even my age being 18. Is someone having the same problem or could help me solve it? PS: The same thing is happening in my Moto G4

Newbie

Hey i just created a new account and got Spotfy Premium, but all my explicit songs are not playing even my age being 18. Is someone having the same problem or could help me solve it?   PS: The...

mmcmatheus15

Gig Goer

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Discover weekly

My discover weekly playlist is 80% in french or other languages i don't understand. I'm from Poland, don't listen to french music so i have no idea why this happens. It has happened before. Does anyone know hot to solve the problem?

Casual Listener

My discover weekly playlist is 80% in french or other languages i don't understand. I'm from Poland, don't listen to french music so i have no idea why this happens. It has happened before. Does anyo...

Joe

Community Legend

464 Views

3 replies

0 likes

  • 464 Views
  • 3 replies
  • 0 likes

Double payment.

You guys have doubled up on payments a few times on me now. So it's nothing to do with hitting an upgrade button.. I think you should either refund the money or don't charge me what I've paid.. I'm Probably 2 or 3 months in advance with you guys.. Ki...

Newbie

You guys have doubled up on payments a few times on me now. So it's nothing to do with hitting an upgrade button.. I think you should either refund the money or don't charge me what I've paid.. I'm P...

kbrooksc

Community Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Not starting in Offline Mode

Hi I have a premium account on my Android 6 phone (Spotify 6.0.0.864 armv7). If I set Spotify to Offline Mode in the settings and close the app I have to put it back Online before it will open again. If I manually put Spotify offline and close and re...

Casual Listener

Hi   I have a premium account on my Android 6 phone (Spotify 6.0.0.864 armv7).   If I set Spotify to Offline Mode in the settings and close the app I have to put it back Online before i...

Joe

Community Legend

1104 Views

3 replies

0 likes

  • 1104 Views
  • 3 replies
  • 0 likes

Spotify don't recognize music on SD card

So I had to get my cellphone repaired, and for safety issues I took off the SD card, and now that I have my cellphone back all the music I previously download on the SD card it's not available, like I have never downloaded it.Sorry if I write anythin...

Casual Listener

So I had to get my cellphone repaired, and for safety issues I took off the SD card, and now that I have my cellphone back all the music I previously download on the SD card it's not available, like ...

NicolasRivas91

Casual Listener

585 Views

4 replies

0 likes

  • 585 Views
  • 4 replies
  • 0 likes

Re-login required after exiting Spotify

I'm not sure why but currently everytime I close Spotify app, it always prompts me to re-login. Version : 6.0.0864 armV7Phone : Sony Experia M5 DualAdroid Version : 5.1 Does anybody experience this as well? How to work around this?

Newbie

I'm not sure why but currently everytime I close Spotify app, it always prompts me to re-login.    Version : 6.0.0864 armV7 Phone : Sony Experia M5 Dual Adroid Version : 5.1  ...

Joe

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Sound disappears in the beginning of some songs

Hi, I have encountered a weird problem, which is a bit difficult to describe. Basically, for some songs, Spotify seems to "lag" for the first two seconds or so. That is, the song will briefly play, then the sound disappears (or the volume becomes ver...

Casual Listener

Hi,   I have encountered a weird problem, which is a bit difficult to describe. Basically, for some songs, Spotify seems to "lag" for the first two seconds or so. That is, the song will briefl...

Letmeunsubscrib

Casual Listener

708 Views

1 replies

0 likes

  • 708 Views
  • 1 replies
  • 0 likes

I changed my phone. premium member code does not work.

I changed my phone. (New phone Samsung Note 5) After I installed the new phone to spotify. but the phone writes a free membership to spotify. I have premium code.I remove the program. I have reinstalled. but still it looks members free.The warning me...

Casual Listener

I changed my phone. (New phone Samsung Note 5) After I installed the new phone to spotify. but the phone writes a free membership to spotify.  I have premium code. I remove the program. I ...

tolgakaradayi

Casual Listener

506 Views

2 replies

0 likes

  • 506 Views
  • 2 replies
  • 0 likes

Saved songs DELETED, I NEED HELP

Okay, so I had Spotify premium for about a year, and just last month I decided to cancel premium. So recently I decided to get it back because it's seriously the best music app out there, who agrees ? Anyways. I went to my spotify on my phone, where ...

Visitor

Okay, so I had Spotify premium for about a year, and just last month I decided to cancel premium. So recently I decided to get it back because it's seriously the best music app out there, who agrees ...

leo_dca

Regular

437 Views

3 replies

0 likes

  • 437 Views
  • 3 replies
  • 0 likes

Playlist limit

Whats the limit for creating playlists

Newbie

Whats the limit for creating playlists

fesalves

Casual Listener

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Solved!! How do i recover downloaded songs

Hi everyone, I was using Spotify with all my musics downloaded. Unfortunately I had to reset my phone. Before resetting I saved the files under sdcard-android-data-com.Spotify.music to my computer. How can I recover my musics? I have tried to move th...

Newbie

Hi everyone, I was using Spotify with all my musics downloaded. Unfortunately I had to reset my phone. Before resetting I saved the files under sdcard-android-data-com.Spotify.music to my computer. H...

Joe

Community Legend

4990 Views

1 replies

0 likes

  • 4990 Views
  • 1 replies
  • 0 likes