Solved! Go to Solution.
Hey RZ, sorry to hear that you're encountering this issue; obviously this shouldn't be happening.
Given that you've already tried to resolve this yourself without any luck, I think it would be best if you filled out the contact form -- this will allow someone from the Spotify team take a closer look at what has happened.
The form can be found here: https://support.spotify.com/mx/contact-spotify-support/