Spotify randomly stopping/pausing

[MongooseLord88]

Plan

Premium

Country

Canada

Device

Lenovo Chromebook (~8 months old)

Operating System

ChromeOS Version 136.0.7103.142

My Question or Issue

Recently while listening to Spotify on the Web Player, my music will stop completely randomly with no real cause. The progress bar simply stops moving even though it shows that it says it's playing. This tends to happen after listening for a while generally 1½-2 hours. After restarting or opening the Web Player in a new tab, the problem goes away for about 2-3 songs and then the same thing happens. The only solution I have found is to just not listen to Spotify for the rest of day and then it works again the next day but the problem keeps recurring every few days. 

Has anyone else experienced this or has a fix?

[Joan · Accepted solution]

Hi there @MongooseLord88,

Thanks for reaching out. We'll be glad to help you get the web player in order again.

Could you please check the following:

• Is this on all devices or only on that Chromebook? Is it a work/school device?
• When did this start happening? Did it work before?
• Does it happen on different networks? Are you on a work/school network? 
• If you use any kind of VPN or proxy server, disable it as those can interfere with server communication.
• See if the same happens in an incognito window. Try installing a different browser and see if the same happens there.

Let us know how it goes.