Spotify randomly stopping/pausing

[MongooseLord88]

Plan

Premium

Country

Canada

Device

Lenovo Chromebook (~8 months old)

Operating System

ChromeOS Version 136.0.7103.142

My Question or Issue

Recently while listening to Spotify on the Web Player, my music will stop completely randomly with no real cause. The progress bar simply stops moving even though it shows that it says it's playing. This tends to happen after listening for a while generally 1½-2 hours. After restarting or opening the Web Player in a new tab, the problem goes away for about 2-3 songs and then the same thing happens. The only solution I have found is to just not listen to Spotify for the rest of day and then it works again the next day but the problem keeps recurring every few days. 

Has anyone else experienced this or has a fix?

[Joan · Accepted solution]

Hi there @MongooseLord88,

Thanks for reaching out. We'll be glad to help you get the web player in order again.

Could you please check the following:

• Is this on all devices or only on that Chromebook? Is it a work/school device?
• When did this start happening? Did it work before?
• Does it happen on different networks? Are you on a work/school network? 
• If you use any kind of VPN or proxy server, disable it as those can interfere with server communication.
• See if the same happens in an incognito window. Try installing a different browser and see if the same happens there.

Let us know how it goes.

[MilenP]

Hi Joan,

I have exactly the same problem and I was looking for a possible solution when I came across this post. It describes exactly what happens to me. I use a HP laptop, running Windows 11 Pro. I have been listening to the Sportify web player (free version)  (https://open.spotify.com/)  on Chrome for at least 2-3 years and this only began to happen in the last month. I also listen less frequently to it on a MacBook Air, but don't have this problem there. So, what is the solution here? 

[Susan_GP]

Hi there @MilenP,

Thanks for your reply in this thread.

First up, go to your Account Overview page and Sign out everywhere. Additionally, remove access to all the apps you've connected to your account from here. You can easily reconnect your apps anytime. Once done, log back in and check if that makes a difference.

If that doesn't help, editing your Hosts file might help. Just follow the steps here. Additionally, could you try using a different Internet connection? If you don't have any available, you could create a hotspot network from your mobile device and use it to check.

Lastly, make sure both the OS on your device and Google Chrome are up-to-date. It's also worth checking if this happens when using a different browser.

Let us know how that goes.