Spotify va in pausa da solo

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Spotify va in pausa da solo

Valerio75
Regular

Samsung S8

Premium

Salve a tutti

Spotify va in pausa da solo dopo 2 canzoni. Per far ripartire la musica devo staccare e riattacare i dati.

Funziona solo su WIFI. Il problema me lo dà solo da poco tempo, probabilmente dopo l'aggiornamento di sistema. Ho provato a svuotare la cache, disinstallare/installare nuovamente la app, disabilitare stand by intelligente.

Le ho provate tutte,

Qualcuno sa aiutarmi?

Grazie

 

22 Replies

Re: Spotify va in pausa da solo

Moderator
Moderator

Hey @Valerio75.

 

Thanks for getting in touch! Hope it's okay if we reply in English.

 

We'd like to help you further but we need some further information.

 

  1. Is it true that music stops after 2 songs?
  2. Is there exceptions to point 1?
  3. What do you mean with 'riattacare i dati'

Sorry we didn't completely get your question. This is an English-speaking community so we can't helps all languages.

 

Looking forward to your reply. Have a nice day.

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
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Re: Spotify va in pausa da solo

Valerio75
Regular
Hey
It's ok for me to follow in english and thanks for your attention.
I try to explain the issue: after listening 2 tracks spotify goes in pause
alone as if it was in stand by.
The only way to use again the app is to switch off/on the network
connection.
My phone is updated to the last version (9) and I think the issue started
after this updating.
I tried to reinstall the app but the issue happened again.
I do hope you could help me. I'm paying for a service that is not warking
properly.
Thanks a lot for yout help and I'm looking forward to hearing from you soon.
Best regards

Re: Spotify va in pausa da solo

claudiolo78
Casual Listener

Hi, I have the same problem after about 3 or 4 songs Spotify goes into pause so to restart is clearing the cache and data, I have a samsung s10 plus, and even turning off all the possible energy saving modes in the batteries of the battery or enabling background data, the problem remains even after re-installing the application .....

after various tests I discovered that in wifi does not give the problem while with 4g network you ... even under maximum coverage ... there must be some sort of bug .... data saving disabled before someone asks me

I begin to be exasperated but I cannot find the solution to the problem

Re: Spotify va in pausa da solo

Mash2
Casual Listener

I'm having the same issue, under Vodafone 4g or 3g network.

Re: Spotify va in pausa da solo

stepic
Newbie

Me too on Vodafone IT

Re: Spotify va in pausa da solo

Valerio75
Regular
Dear all
I'm contact with spotify cares. They are aware of this issue. They are
trying to fix it with the new release of the app.
I will keep you informed about if something is gonna be changing. In any
case I'm really disappointing about the service and this kind of issue.
Ciao

Re: Spotify va in pausa da solo

ypkdani
Newbie

Hello,

I have a Honor play with Ho.mobile as operator (so is under Vodafone network) 

Same problem with me, after some seconds of music it stop under mobile network. I have check that there is network band but spotify don't download music and i need to disconnect and reconnect to the network for restart to listen music. 

 

Thanks 

Re: Spotify va in pausa da solo

alessandro_88
Newbie

Same problem for me, after 2 or 3 songs Spotify stops. I have to disable data connection and, as soon as I enable data again, everything is ok (for the next 2 or 3 songs).

I have Vodafone (Italy) and I live in an area with a very good data coverage.

This is very annoying, I'm going to close my premium account if this issue isn't quickly fixed.

Re: Spotify va in pausa da solo

claudiolo78
Casual Listener

having vodafone too.
I believe the problem derives from the operator and some spotify settings at the app's own level

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