Help Wizard

Step 1

NEXT STEP

Suddenly stops playing

Suddenly stops playing

 

Plan

Premium

Country

Norway

Device

Samsung Galaxy S8.

Operating System

Android: whatever the latest is.

Spotify: latest update.

My Question or Issue:

Whenever I close my phone or use another app Spotify stops playing after a few songs. I keep getting an error saying I have to allow spotify to play in the backround, I've had spotify for years I check that immediately. (Playtime example: 14:24 - 14:47)

There is no sleep timer on, spotify is allowed in the background, and I've got nice and stable Internet.

I've re installed several times, still the same issue. 

Reply
1 Reply

Hey @DatSpecialSome1,

 

Thanks for reaching out about this here in the Community. 

 

Just to confirm, do you still experience this after a thorough reinstall of the Spotify app and restarting your phone? Asking since what I'm suggesting is more effective than a "simple" reinstall.

 

As a heads-up, it'd also be great to double-check you're not using any task-killer or batter-saver app/settings by the time you try using Spotify again.

 

Keep us posted. We'll look out for your reply and be here if we can help any further!

Mario Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts