The music stops for a few seconds when Up Next appears on the screen

[tcpecheanu]

I am using the Spotify app on Android TV and often the music stops for a few seconds when Up Next appears in the upper right corner on the screen.
When I cast through Chromecast from my phone, this doesn't happen.
The problem appeared since I updated to version 1.73.3. I've tried to clear data and cache, reinstall the app, reset TV to factory defaults, and the issue still happens.


Spotify Version: 1.73.3
TV Model: Philips 70PUS8545/12
Android TV Version: 9
Android security patch level: 5 January 2022
Kernel Version: 4.9.125

[MihailY]

Hey @tcpecheanu,

Thanks for reaching out.

Kudos for the troubleshooting steps you've tried so far. As a next step, would it be possible to connect the TV to a hotspot on your phone and see if that makes a difference?

Keep us posted.

[tcpecheanu]

Hi Mihail!

I forgot to mention that I’ve already tested on WiFi, LAN cable and to a mobile hotspot. Same issue.

[MihailY]

Hey @tcpecheanu,

Thanks for getting back to us.

We've forwarded this issue to the relevant team for further review, however we can't say exactly when it will be addressed. In the meantime, just make sure to keep your device firmware and Spotify app up-to-date.

Let us know if there's anything else.

[carlash13039]

Hi there. Im experiencing the same issues. Was hoping to turn off "up next" on Google TV version but can't find the setting.

[jmolchin]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Music pauses seconds after the UpNext song notification appears. It pauses for about 1 second

[jcall88]

Hi, 

I’m also experiencing the same issue (music pauses for ~30 seconds following ‘Up Next’ appearance on Android TV Spotify app). Have conducted similar troubleshooting, and it appears issue is continuing since first reported in 2022. 

Effectively renders the app un-useable.