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Tracks stop playing when screen is off Huawei P10

Tracks stop playing when screen is off Huawei P10

Plan

Premium

Country

Italy

Device

Huawei P10

Operating System

Emui 9.1.0

My Question or Issue

Every time i lock the screen the song stop to play and go back to 0:00. I tried all the advice I found on internet to solve this problem (battery settings, wifi settings, app settings, uninstall e reinstall), but they don't work. Is a problem with the operative system? What else can I try?

 

Reply
1 Reply

Hey @31cs3pzcqg6iezhrgbbf,

 

Thank you for reaching out here in the Community and for the troubleshooting you've done so far.

 

We can also recommend to check if Spotify has the permissions to run in the background.
 

If a family member has a Spotify account, it could also be a good idea to ask them to log in on your device to see if the app behaves the same way.

 

In case the issue persists, it'd be great if you could send us a quick video where we can take a better look at this behavior. You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it). Please, include also the exact Spotify version you're currently running. If you don't know how to check it - go to this FAQ.

 

We'll be on the lookout for your reply. 

LyubkaModerator
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