Help Wizard

Step 1


Unable to download songs

Unable to download songs








Sony Xperia XA2

Operating System



My Question or Issue

Whenever I try to download a playlist I get a notification that I have discovered a premium feature, when I tap it, it just takes me to the home screen. I have redownloaded the app multiple times ensuring each time that all data was deleted, tried formatting my SD card and logging in and out etc. I am making this post because I have seen others similar to it and the only response has been to redownload the app. I have been a premium user for over 5 years now and the level of support for this issue seems to be non existent



2 Replies

I have the exact same issue as you describe it. I believe it has something to do with the latest update because it hasn't occurred before. I am using a Galaxy S10. 

Hey @JamesCrutchley1 and @1111907840,


Thanks for reaching out to us about this.


This sounds like an ongoing issue which we're currently investigating.


Make sure to head over to this thread and leave the requested info - we'll make sure to keep you posted in the thread as soon as we have any updates on this.



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